Customer Reviews for Sally & Assoc Auto Sales Inc
(U-Haul Neighborhood Dealer)

269 reviews

854 W State St   Alliance, OH 44601

(330) 823-5296

Location Hours

  • Mon: Closed
  • Tue-Thur: 10 am - 4 pm
  • Fri: 10 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(330) 823-5296

854 W State St
Alliance, OH 44601

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Thur: 10 am - 4 pm
  • Fri: 10 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

Amy D. 
Rating:
1.0

The trailer was in poor condition. The lock was broken on the right ramp and when I pulled it out it hit the ground. I lost my group on the straps and it fell on my foot and broke my big toe. When the technician hooked the trailer to my truck he didn't tighten the locking nut for the ball so inadvertently towed the trailer 60 miles with it not properly hooked to my truck and when I started up the rams the trailer jumped off my receiver onto my rear bumper and put a dent in my tailgate. I immediately called the U-Haul store where I got a he trailer. They never mentioned any interest in my medical needs or damage to my truck.

WALTER D. 
Rating:
3.0

Be open on Monday!

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

H C. 
Rating:
5.0

Customer did not leave a comment.

Aliya L. 
Rating:
2.0

It was the most difficult time I've ever had getting a Uhaul.

Kayla M. 
Rating:
1.0

Our assigned truck was not accessible, as it was blocked by another truck. We called the 800 number and were told that we could go to Canton (30 miles away) to get another truck or take a chance and try driving through the yard to get the truck out.

Lori D. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Gustav O. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

arthur M. 
Rating:
4.0

Make sure that you have the equipment that has been reserved. I had to go to another place to get an appliance dolly that I had reserved at this location, and was not there.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

RANDY C. 
Rating:
4.0

You diverted me net 90 minutes out of my way to get a trailer. I will never do business with uhaul again.

Ben W. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
4.0

Customer did not leave a comment.

Gerald Z. 
Rating:
5.0

Renting the truck was easy but a little tip when using the smartphone to pick up....if it says it cannot find the location, even though it is on and no matter how many time you retry, make sure the QR scanner is on also. Then it works. After that, the promps are easy.

David V. 
Rating:
4.0

Customer did not leave a comment.

MARTIN DANIEL G. 
Rating:
4.0

The truck was fine but the dolly and pad I ordered online were not in the truck when I picked it up at my scheduled time, which was after this business closed. I called the next morning and no one ever called me back. AND THE COST FOR THOSE ITEMS WAS ON MY BILL WHEN I CHECKED IN. That is annoying. Also, when U-Haul switched my reservation to this co. hours before my pickup the U-HAUL rep said she would credit my account for the extra mileage 30-mile round trip from my original pick up location. This is also annoying.

Madeline S. 
Rating:
5.0

Customer did not leave a comment.

MARISA S. 
Rating:
5.0

Customer did not leave a comment.

RONALD D. 
Rating:
5.0

Customer did not leave a comment.

Tom F. 
Rating:
5.0

Awesome fast service

CHRISTOPHER W. 
Rating:
3.0

The place was not really the issue, it was closed so just a drop off. The drop off and check out experience was a mess- I reviewed and discussed with the two people on the phone- 45 minutes to get it done- not good

KEVIN K. 
Rating:
5.0

Customer did not leave a comment.

Wendy H. 
Rating:
4.0

Customer did not leave a comment.

JULIA B. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN E. 
Rating:
5.0

Customer did not leave a comment.

BEN H. 
Rating:
5.0

Sally& Assoc, very well run Excellent service

JERRY S. 
Rating:
5.0

You were very nice. No need to improve!!!

ALMA F. 
Rating:
5.0

Customer did not leave a comment.

JASON H. 
Rating:
5.0

Putting led lights in the interior of the box would really brighten it up!

DOUGLAS W. 
Rating:
2.0

Customer did not leave a comment.

MASON S. 
Rating:
5.0

Great experience

David F. 
Rating:
5.0

This was a great process to go through, very easy to understand.

mandy K. 
Rating:
5.0

Customer did not leave a comment.

MARISA S. 
Rating:
5.0

I am very pleased with Sally & associate's! I will reccommend them to my friends & family!

ELIZABETH C. 
Rating:
5.0

Customer experience was EXCELLENT!!!

Shatara H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

The truck was completely empty and stalled as soon as I pulled into the gas station. The inside was dirty with cigarette ashes in the cup holders.

ROBERT B. 
Rating:
4.0

I dropped off after hours so I didn't see anyone.

LINDA CHRISTEEN W. 
Rating:
5.0

Customer did not leave a comment.

Karl C. 
Rating:
5.0

Customer did not leave a comment.

Jamie O. 
Rating:
3.0

The cab smelled so bad we had to have windows down for a 12hr drive. Absolutely terrible this location should not have rented this truck!!!

Greg T. 
Rating:
5.0

Everything was great. They had a truck available, pick up and drop off were super easy. Truck was clean and full gas. The guy at the desk was very helpful and knowledgeable.

JULIANNE B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth A. 
Rating:
5.0

No improvement needed at this time

Paul A. 
Rating:
5.0

Nothing. I was very happy with the service

Thomas W. 
Rating:
5.0

Staff was very friendly and willing to work with my time schedule. Will definitely rent from them again.

PAUL M. 
Rating:
4.0

Customer did not leave a comment.

Sarah D. 
Rating:
4.0

Going through the drop off process online was much quicker However the overall experience was great and very convenient. Keep up the good work. Thank you.

Joseph S. 
Rating:
5.0

Nothing

AMANDA Y. 
Rating:
5.0

I have rented U-Hauls many times in my life. This location was the cleanest with the nicest people that I have been too. Most U-haul locations seems like an afterthought "oh I can rent U-haul as well" or the people are unfriendly trying to nickel and dime every penny from you. I would go back to this location again.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
3.0

There was nothing wrong with location, the lights on tow dolly did not work

DANNY F. 
Rating:
4.0

Nothing

RICK M. 
Rating:
1.0

Very helpful customer service. Friendly and easy to get and drop off

JERI B. 
Rating:
5.0

My experience was excellent. I dealt with Craig at the Alliance Ohio location. I had to change my reservation several times. I also had issues with my phone creating an account. Craig went out his way to help me out with these issue and others. Highly recommend doing business at this location.

JERRY D. 
Rating:
4.0

Customer did not leave a comment.

Diana W. 
Rating:
5.0

Customer did not leave a comment.

Brenda P. 
Rating:
3.0

Website wouldn't work, was given misinformation about ease of pick up. Gas tank was at an odd and hard to replicate level meaning we were charged for fuel we shouldn't have been. Overall cost was way more than expected.

JESSICA B. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Erin R. 
Rating:
5.0

Very friendly and helpful staff

Joe R. 
Rating:
4.0

Truck smelled like an ash tray and side windows were smeared, web site was terrible had to contact someone then was left with a feeling of insecurity that the transaction was completed.

Merrill C. 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
4.0

Customer did not leave a comment.

Ashley F. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W. 
Rating:
3.0

Check out took too long. Price was way more than I expected!

PEGGY Z. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Amy G. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

ACACIA P. 
Rating:
3.0

The check in was difficult, couldn't find my info, but I did finally get my trailer

John B. 
Rating:
5.0

Customer service was excellent and professional! Truck was smooth but needed a little wheel alignment otherwise it's perfect. Thank you Sally & Assoc ????

mohammad S. 
Rating:
1.0

Uhaul was returned w the exact amount of fuel, have receipt from gas station and a picture of gage picking up and returning. Charged $19 and only from 44 miles. Location will not return calls.

Denise A. 
Rating:
3.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Virgil R. 
Rating:
5.0

Customer did not leave a comment.

Emily K. 
Rating:
5.0

Customer did not leave a comment.

RICKIE M. 
Rating:
5.0

Customer did not leave a comment.

VIRGIL R. 
Rating:
2.0

The trailer was a sight for sore eyes. Inside and out was battered with scratches, holes, and dents. Tread on tires was wore smooth and weather checked. Rims rusted. Plastic covering to ground wire split and needs replaced.

William P. 
Rating:
5.0

Na

CRUZ R. 
Rating:
5.0

The inside of the uhaul have something spilt in the cup holder. But where you pack your things in was clean

Lisa B. 
Rating:
1.0

Not so confusing

Adam S. 
Rating:
5.0

Nothing it was easy to check in after hours and well lit area

Garry K. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
4.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

A+

SALLY S. 
Rating:
5.0

Customer did not leave a comment.

LAURENCE B. 
Rating:
5.0

My experience here was outstanding and the personnel was very friendly. I would definitely recommend to a friend!!!!!

Christopher S. 
Rating:
5.0

Closed when I dropped off. Signage and key drop easy to find.

Ken V. 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
4.0

Customer did not leave a comment.

maggie M. 
Rating:
5.0

Customer did not leave a comment.

Tracy E. 
No reviews have been submitted for this location.

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