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Carole P
Customer Reviews for Samuel Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience- staff was awesome!
Steven OGreat experience- staff was awesome!
Steven OEverything is well run and the staff is prompt on making sure your in and out. I appreciate 🙏🏾 you
Omari FSianni (the person at the counter) was very PROFESSIONAL and COURTEOUS. This was a "Neighbourhood" U-Haul. My one specific recommendation is that I rented the truck for Middletown, NJ but was told that I had to pick it up in Neptune, NJ (about 20 miles away). It would have been more convenient if U-Haul could've driven the truck up to Middletown. Otherwise, the rental pick up was very smooth.
CIARAN HPor el echo q no tienen mucha gente que hable español
Jonathan CSuper friendly staff
roy bThis is a great crew y'all have in Neptune and they were super from start to finish---The young lady on the phone the day before was great, came in the next morning early and all was ready to go---Got out in maybe 5mins and no hassle on the return, either... This is a fantastic location, truth... Lee Sager
Lee SReceptionist was an exceptional customer service person
Robert PThe associates were very helpful and made the experience less stressful.
Cathy RThe U-Haul was Absolutey disgusting. I had a very bad asthma attack upon entering. Because it was the only vehicle available, we didn’t bother to get a different one. A small refund for the horrible experience would have been bice
Myles GYou guys told me I would be dropping off in Oakhurst but instead I dropped off in Neptune and a body shop that was closed for the day. It was confusing and your instructions are SUPER unclear. I am extremely tech savvy and have experience with apps, and listen to people when they provide instructions, and Neptune was not a location anyone ever mentioned. I got a text about where to drop off so that's where I went, but it's a shame no one was clear with me that I might not drop off in Oakhurst (2 different employees on 2 different days told me I would drop off in Oakhurst).
Yehezkel NNo one there on morning I was to pick up my reservation confirmed box truck at this location close to home! I had to drive to Keyport! To get a similar truck. Late start and great inconvenience going back to Keyport after long hard move in order to get my car and get home. I had a reservation. Where were they at 9 am? At 9:20 am? No answer on the numerous phone numbers either. Very disappointing and horrible treatment of confirmed customer.
Michael DI called, confirmed the truck I needed. When I arrived at the office, the staff was ready and had me on my way in 10 minutes. Have rented vehicles hundreds of times and have never had such pleasant and efficient experience. Well done!
William CGreat service by vendor.
Walter kThe staff at Samuel Auto Body could not have been more helpful and pleasant. Great location!
Johanna HGreat service
Latesha GWe arrived on time to pickup the truck but had to wait almost 40 minutes for the truck to be available since other vehicles were in the way.
John GExcellent service equipment clean and comfortable recommended 1000% excellent customer service
Marlene BIt was a little expensive for a overnight rental.
Ken L