Customer Reviews for San Antonio Auto Center
(U-Haul Neighborhood Dealer)

373 reviews

421 Fredericksburg Rd   San Antonio, TX 78201

(210) 731-8557

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(210) 731-8557

421 Fredericksburg Rd
San Antonio, TX 78201

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent service

Nurani K. 
Rating:
5.0

List of a place does not have the ability to drop off outside business hours. The first location I had picked did not have a drop box for the key, or anywhere to even park the car over the weekend. Had to scramble to find another place, then waited on hold for 30 minutes before I could speak to a customer service rep to see if it was ok to drop off somewhere else. It was frustrating after finding the drop off location and learning that there was no way to leave the vehicle.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Cynthia C. 
Rating:
4.0

Customer did not leave a comment.

KATHY F. 
Rating:
5.0

Nothing

DENIA C. 
Rating:
5.0

Customer did not leave a comment.

MANOJ H. 
Rating:
5.0

Super friendly and helpful. Great and convenient location with wonderful people!

Alessandra M. 
Rating:
3.0

Customer did not leave a comment.

RICKY V. 
Rating:
5.0

Make SURE that vendor doesn't record the last name as the FIRST name and vice-versa (I couldn't access this page until I suspected the nature of the error preventing me from getting here).

KUNS W. 
Rating:
4.0

Customer did not leave a comment.

iracema B. 
Rating:
5.0

Customer did not leave a comment.

joseph M. 
Rating:
4.0

Customer did not leave a comment.

Henry A. 
Rating:
5.0

Customer did not leave a comment.

Sunil P. 
Rating:
4.0

Customer did not leave a comment.

Robin B. 
Rating:
2.0

Customer did not leave a comment.

ruben N. 
Rating:
5.0

Very courteous and quick. Best experience at a U-Haul ever.

Alvaro R. 
Rating:
5.0

Service was prompt and quick. I was out and on my way in minutes. Drop off was the same. Owner is Biingual and a pleasure. Why go anywhere else

WARREN CLAYTON B. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
3.0

Parking was very limited.

Jim M. 
Rating:
5.0

Not a thing! Great and friendly customer service. Loved nana!!

Alejandro D. 
Rating:
5.0

Customer did not leave a comment.

Alberto C. 
Rating:
3.0

Customer did not leave a comment.

Savanah R. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Francisco C. 
Rating:
5.0

Customer did not leave a comment.

JULIO A. 
Rating:
4.0

Customer did not leave a comment.

Brittany W. 
Rating:
5.0

Customer did not leave a comment.

PEGGY N. 
Rating:
1.0

Very small parking lot. Ghetto neighborhood.

NICOLEMARIE G. 
Rating:
5.0

Customer did not leave a comment.

pAUL E. 
Rating:
5.0

Continue with an understanding. Conscience

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

Rosalinda L. 
Rating:
4.0

Everything was good but I was charged insurance when I did not request it and charged mileage when the rental location was on the other side of the city from my start location.

David G. 
Rating:
5.0

These guys, on the other hand, were great.

Crispin M. 
Rating:
4.0

Customer did not leave a comment.

roger F. 
Rating:
5.0

Customer did not leave a comment.

Marie M. 
Rating:
3.0

Customer did not leave a comment.

duanne D. 
Rating:
4.0

Answering the phone promptly

ALBERTO ARTURO G. 
Rating:
5.0

The staff was great, very accommodating. I was in and out, no issues.

Brian B. 
Rating:
2.0

Van wasn't clean,didn't have dolly I ordered in stock.

Shawn C. 
Rating:
5.0

Very satisfied with U Haul Manager. Very friendly atmosphere and excellent customer satisfaction.

BRENDA M. 
Rating:
5.0

This location is my location. Please dont change anything. Perfection cant be improved.

LOUIS L. 
Rating:
3.0

Customer did not leave a comment.

James F. 
Rating:
4.0

Customer did not leave a comment.

Tim M. 
Rating:
3.0

It was out of the way but the only location with the equipment I needed

Shirley B. 
Rating:
4.0

they had 24 hour drop off. Was a good benefit.

Douglas R. 
Rating:
4.0

Accommodate for gas if having to give a larger truck instead of the requested size.

Malcolm C. 
Rating:
5.0

Customer did not leave a comment.

Jorge G. 
Rating:
5.0

Customer did not leave a comment.

Dmitri K. 
Rating:
4.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

Very friendly and great customer service

max M. 
Rating:
5.0

Owner is extremely nice and took care of me perfectly! However since this place is a garage and not many places to park it is Just not the norm for a Uhaul only store.

Debbie M. 
Rating:
5.0

Customer did not leave a comment.

Emma D. 
Rating:
2.0

No one acacia me for Assistance.

Joe M. 
Rating:
5.0

Tks

Juan Carlos M. 
Rating:
5.0

Customer did not leave a comment.

Rogelio G. 
Rating:
3.0

It was packed and kind of hidden.

Abraham A. 
Rating:
5.0

Customer did not leave a comment.

Lloyd H. 
Rating:
5.0

Customer did not leave a comment.

Diana H. 
Rating:
5.0

Customer did not leave a comment.

Maximo D. 
Rating:
4.0

Customer did not leave a comment.

Roland T. 
Rating:
5.0

We decided last minute we needed a uhaul the day of our move so I signed up online, showed up for pick up and it was quick and easy. I was actually shocked how easy the entire process was.

Jason B. 
Rating:
5.0

He was very helpful...will definatley come back to this location

Oscar M. 
Rating:
5.0

Customer did not leave a comment.

Jamie J. 
Rating:
5.0

Customer did not leave a comment.

Jonathan R. 
Rating:
3.0

Customer did not leave a comment.

Raymond L. 
Rating:
5.0

Customer did not leave a comment.

christopher G. 
Rating:
1.0

Customer did not leave a comment.

Reginald K. 
Rating:
5.0

I was served quick in a real short time that I gave them & I walk in door as if they knew me paperwork was treads so that I could get to where I was needing to go load my furniture,?orompt service allowed to to finish just on time, looking forward to coming back.

Maria M. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Customer did not leave a comment.

Andrea L. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Seth C. 
Rating:
3.0

Personnel was very helpful in fixing an error in my contract. Unfortunately someone made another mistake and put the wrong level of fuel in my return documents, charging an additional $22 dollars which I later noticed upon reviewing the receipt at home. I tried to contact them back with no luck, and opened a case with Uhaul, where they apparently review the rental and insist it was the correct level, so they refuse to return the money. Will not use Uhaul again.

alwin L. 
Rating:
5.0

Customer did not leave a comment.

Michelle A. 
Rating:
5.0

5 Stars all the way! They made the return of the equipment quick and easy, a smooth process! Definitely recommend as using for renting and returning anything U-Haul related.

Jennifer Z. 
Rating:
5.0

Customer did not leave a comment.

Victoria W. 
Rating:
5.0

Customer did not leave a comment.

Nelly E. 
Rating:
2.0

I only had a 1 day to load and move out of the apartment and was unable to complete. I wasn't able to use the truck after it got dark because the truck didn't have tail lights so we had to stop. They did go service the truck but too late to continue. I had to drive 16 miles to this location because was the only place with trucks available at the time. I ended up paying an extra 36 miles plus a prorated hours at the apartment.

Maria R. 
Rating:
5.0

Staff was knowledgeable and courteous. Overall great experience. I'll be going back.

Joel V. 
Rating:
4.0

Nothing. Just an older location with little to not supplies

Rudolfo H. 
Rating:
1.0

The guy didn't check the truck out when I asked him. He just took the keys. When I got my bill today he charged me $56 dollars for having the truck half full. I called them and told them I had a picture of the truck being full. He called me back I told me I was correct that they just checked in to many trucks today. The miles that I checked out the truck is wrong so he can make more money off of me. This place needs to be checked out.

Beth D. 
Rating:
2.0

The location didn't have an appliance dolly and we had to go to two different locations to get everything we needed and didn't get a truck with ramps. Made the whole experience very difficult and took us longer than expected due to the equipment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Waltraud B. 
Rating:
5.0

Customer did not leave a comment.

Suzette M. 
Rating:
5.0

The man here has awesome customer skills, a great service attitude and his equipment is in mint condition. I'm using this location next time I'm in San Antonio.

jose V. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Antonio was very polite and courteous. He explained everything to me in great detail. He provided exactly what I needed. The return process was fast and easy. I highly recommend this location.

IRENE Z. 
Rating:
5.0

On time and just the way we wanted it.

Francis D. 
Rating:
5.0

Best Uhaul affiliate location that I have ever had the pleasure of doing business with. Polite, professional, and very prompt. I will definitely choose this location again for future rentals

Jodie G. 
Rating:
4.0

Customer did not leave a comment.

daniel G. 
Rating:
5.0

Great service

Robert C. 
Rating:
5.0

We put this move off twice due to family emergencies--no problem for the manager. We arrived before they were to open today--again, no problem for the manager. Equipment ready, fueled, clean, fully equipped. He backed it out for us for ease of access. Our requested size wasn't available--manager provided next size at no added cost. All objectives met today at excellent price. See this location if you want excellent customer-oriented service, reliable equipment and a great moving experience!! Thank you Antonio!!

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

TINA C. 
Rating:
5.0

Customer did not leave a comment.

RUDY C. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Super friendly, knowledgeable and accomadating service. The only down side was the dirty unkept bathroom. If BR is available to public, it needs to be clean or place add sign on it that its "out of order.

KEN B. 
Rating:
5.0

Customer did not leave a comment.

Laurie L. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo R. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
3.0

The management was nice but the truck that we rented had not been cleaned and there was dog hair every where and dog odor was overwhelming. We actually returned the truck cleaner than we took it.

Robert F. 
No reviews have been submitted for this location.

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