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VALERIE T
Customer Reviews for San Antonio Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff at this location was professional and very helpful. This process was quick and hassle free! Thank you.
STEVEN RScammed me on milage, charged extra milage that I did not drive,I would never use this location ever
Paula Dnull
KIMBERLY TScammed me on milage, charged extra milage that I did not drive,I would never use this location ever
PAULA DThe staff at this location was professional and very helpful. This process was quick and hassle free! Thank you.
STEVEN RVery helpful staff.
BRYAN Snull
BRIAN Cgreat service quick and hassle free
MARIA VSecond time using this location. Reasonable price and extended hours. I would recommend.
Malek R10 out of 10!
hector rThe employees here are great! A move is stressful enough just on its own, and looking around for trucks and dealing with dismissive employees is what you DON'T want when you're relocating. The folks here at San Antonio Auto Center are not like that at all! I got to deal with people who were very friendly, very helpful, and funny. Just a fantastic team to have help me out with getting my rental van together. I ordered everything in advance so it would be ready the following week and, sure enough, all was good and in order when I went for the pick up. They were even great on the phone when I called a couple of days before pick up to make sure there were no glitches and that the van would be ready. I'd definitely rent a van or truck from them in the future.
Kevin Anull
Deborah VThe U-Haul owner was great to deal with.
adam hI was charged 46 extra miles then what i used
Deven Gnull
Cindy DI would say the individual renting the truck to us was extremely knowledgeable and nice due to the situation the vehicle had to be used the next day we were told that it was going to be $20 extra from what we already paid turned out they charged us way more it was supposed to be closer to 100 it turned out to be over $140 I don't know who's reading this or who is interested but I just want to say I haven't been a Google advisor for many years now I've complimented on quite a few different locations restaurants and individuals and the same aspect I have been treated with respect and not treated with respect as for this situation I would say it was about half and half we had very minimum funds to do this move in and was told one thing and done another for me to recommend someone else for this particular establishment I would say I would not due to the situation our bank is now in a standstill and the money that was taken out was way more than was told that was going to be if I was to rate this place I would definitely read it about a six for I don't believe that people should say one thing I do another I believe it's inconsiderate and undermining to the individual that's renting the actual vehicle we were very dissatisfied in the outcome of the whole experience and on a lighter note will never be using this establishment again
BONNIE AAfter the experience I had with the vehicle, which clearly did not receive any type of maintenance check before being issued to me, I would never recommend this location, nor will I ever rent from Uhaul again. Check the history Uhaul...I have rented several times from you!
Kevin JNo improvement recommendations.
John TI got charge a fueling fee when i clearly returned the truck with the fuel greater than when I picked it up. I have the receitpt that shows how much gas it had at time of pick up and yet was charged to refuel the truck to full.
JOSE RWell I would of loved my deposit back, time was extra because there was bad weather and I was driving with caution, I would think that would matter and if I don’t receive my refund I would not recommend or reuse U-Haul again
ANDREA RI would say the individual renting the truck to us was extremely knowledgeable and nice due to the situation the vehicle had to be used the next day we were told that it was going to be $20 extra from what we already paid turned out they charged us way more it was supposed to be closer to 100 it turned out to be over $140 I don't know who's reading this or who is interested but I just want to say I haven't been a Google advisor for many years now I've complimented on quite a few different locations restaurants and individuals and the same aspect I have been treated with respect and not treated with respect as for this situation I would say it was about half and half we had very minimum funds to do this move in and was told one thing and done another for me to recommend someone else for this particular establishment I would say I would not due to the situation our bank is now in a standstill and the money that was taken out was way more than was told that was going to be if I was to rate this place I would definitely read it about a six for I don't believe that people should say one thing I do another I believe it's inconsiderate and undermining to the individual that's renting the actual vehicle we were very dissatisfied in the outcome of the whole experience and on a lighter note will never be using this establishment again
BONNIE AI was charged 46 extra miles then what i used
Deven GThe U-Haul owner was great to deal with.
ADAM HThe employees here are great! A move is stressful enough just on its own, and looking around for trucks and dealing with dismissive employees is what you DON'T want when you're relocating. The folks here at San Antonio Auto Center are not like that at all! I got to deal with people who were very friendly, very helpful, and funny. Just a fantastic team to have help me out with getting my rental van together. I ordered everything in advance so it would be ready the following week and, sure enough, all was good and in order when I went for the pick up. They were even great on the phone when I called a couple of days before pick up to make sure there were no glitches and that the van would be ready. I'd definitely rent a van or truck from them in the future.
KEVIN A10 out of 10!
Hector RSecond time using this location. Reasonable price and extended hours. I would recommend.
MALEK Rgreat service quick and hassle free
MARIA VAntonio was a customer service pro! Everyone would do well to be trained by him! Great job!
MONICA OVery helpful! Easy process.
JASON Sthe U-Haul I rented had roof damage and when I used it it rained very hard and my equipment got wet .
JAVIER SStaff was very friendly and helpful.
MIGUEL MWas not marked well and was congested I was able to get it done
SUSAN BVery easy and friendly
BRANDY GPerfect experience and very kind and helpful manager!
NISI JGreat people at the location.
GEORGE NMy pickup experience was actually great. I worked with two people and both were helpful and kind. I actually told myself I would only use their location moving forward. I also appreciated the 24 hour drop off. However, the great experience turned sour when I received my invoice the following day. I always take a photo of the mileage when I leave and upon my return whenever I rent vehicles. This time was no different. However, they had added ten miles. I called and emailed the location directly to try and fix the error, but I did not receive a response. I wanted to give them the benefit of the doubt and chalk it up to a simple mistake. However I was forced to call UHAUL directly for the refund. Because of this, I will not return to this location.
EVY PThey were so nice!! My type of people, very friendly and helped us get the right truck! Very nice and comfortable getting the truck and they set it up for us just to take off. 10 out of 10 stars
STEPHANIE CAlthough we ordered a dolly and furniture pads, they did not come with the truck. We then had to move heavy furniture by hand, resulting in injury. We were also charged for the pads we never received. I will absolutely never rent a uhaul again.
Robert LEverything was great! Thank you!
MARK FThe pick-up process took way too long. My rental truck had been given to another customer, and the only other truck on the lot was not available to go out of town. So I had to wait till the other customer brought back the truck that I'd rented. The entire process took way too long - too much time was wasted.
DAVID JWas helpful
Dane RI rent frequently and this is the best Thai on the planet.....ever!
MELISSA BThe location is a bit scary looking, but it was convenient, nice man helped me really quickly and the truck was awesome so overall great experience.
Patricia BExcellent customer service, great prices, and really good, clean trucks.
Victoria CLocation and employees were fantastic, they were willing to work with me and went above and beyond in assisting me and making sure that the uhaul was priced fairly and ready to be utilized.
Jennifer WIt’s hard to get excited about renting a truck but I get excited about seeing this amazing team. I rent from u-hail frequently and this location is truly a shining star in a dim world of service these days. I will always be their customer. They have performed miracles which allowed me to continue my business. You don’t find partners like this very often. Thank you Alexa and team!
ROBERT GExcelente servicio
Rosemary SThis is the best U-Haul in the entire universe. I only wish you could clone the amazing manager and staff. I rent trucks at least once a month and I will never go anywhere else….never. It was a complete delight…who says that about renting a truck?
Jean Sthe location was great … the call center place which is uhaul ,was horrible .. they reported my uhaul stolen,even after I asked if I can use it another two days… ..because I couldn’t make the payment on the phone right then and there .. the pickup location was ok with excepting the payment in cash after I was done .. location great …uhaul employees not so much ..
Albert GNothing just keep being you!
Erin PGreat service
David BStrongly recommend ramps for 10 foot trucks. Still recovering from broken foot from falling off back ledge of truck I rented in November. Ledge was slick due to morning fog. I was holding onto the back hand hold at the time. At least abrasion tape should be on the ledge.
Sabra BAwesome friendly Customer Satisfaction and friendly employees. I would highly recommend U Haul Service to anyone in need.
Arnold ELovely father/son establishment—super fast and friendly service, and the truck was new and very clean!
Teresa DThe customer service representative Lexie at the front desk to this establishment was a tremendous help. She was very kind and sweet. I did have a situation at a location prior but the customer service was so excellent at this location that I didn’t care driving the extra miles for excellent service.
Marisa FEverything was excellent, and the people was ready to answer questions and give assistance. Great customer service
ALFONSO RDifficult location. Need parking.
dirk d