Customer Reviews for San Antonio Auto Center
(U-Haul Neighborhood Dealer)

451 reviews

421 Fredericksburg Rd   San Antonio, TX 78201

(210) 731-8557

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(210) 731-8557

421 Fredericksburg Rd
San Antonio, TX 78201

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service! Truck was very clean and exactly what I needed. Thank you!!

Victoria D. 
Rating:
5.0

Customer did not leave a comment.

Erika C. 
Rating:
5.0

Friendly fast and efficient service

Paul I. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Great service

DIEGO U. 
Rating:
3.0

Truck left with mess inside.

Veronica T. 
Rating:
4.0

The interior was a little dirty with spilled soda

GARON T. 
Rating:
5.0

Customer did not leave a comment.

RYAN Q. 
Rating:
5.0

Five stars across the board! The truck was clean and efficient. The customer service was phenomenal! Extremely friendly! Highly recommend!

Stephen S. 
Rating:
3.0

More interested in working on automobiles than checking in my rental a day early. Cant say that I would use this site again if it were the last Uhaul dealership in San Antonio.

Scotty H. 
Rating:
1.0

it wasn't even an official uhaul location only a distributor. this wasn't made clear during the pickup. there wasn't anywhere to park. the official name of the company/location should have been given so that it was clear where to drop off

Jacob L. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

Jacob F. 
Rating:
3.0

The only think I would say about this location is to have additional parking.

Alfonso C. 
Rating:
3.0

It's good just the road construction

Roy H. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Antonio is very flexible on renting/returning the rental truck and it was the exact size we needed for our move. Thanks, Jeff Thornell

jEFF T. 
Rating:
5.0

Actually it was a great experience the road is under construction but they did everything they could to make it easy to ingress and egress and friendly as all can be I give them a high rating.

john A. 
Rating:
5.0

Customer did not leave a comment.

Andrea A. 
Rating:
5.0

Everyone was very friendly and helpful

edgar N. 
Rating:
5.0

Great friendly place..fast service in and out..Will rent in a future here !!Thanks

YEVGENIY V. 
Rating:
5.0

Customer did not leave a comment.

Richardo C. 
Rating:
5.0

Customer did not leave a comment.

judy A. 
Rating:
5.0

Customer did not leave a comment.

Renzsy A. 
Rating:
5.0

Customer did not leave a comment.

Kimberly O. 
Rating:
5.0

I had great experience at this location.

Robert L. 
Rating:
3.0

The area where the vendor is located, pretty sketchy. The uhaul had a very nasty smell, it looked clean but it did not smell clean. Additionally the location closed at 3pm, which wasn't made clear on the uhaul location, which resulted in my being charged an additional $20 to have them check the truck in for me on the next day. Additionally, the mobile check in link is very unclear and not as easy to use.

TIFFANI T. 
Rating:
4.0

Inform customer of expectations, gas feul, actual mileage rate. Felt like amounts were rounded up and insurance added without informing me.

Juanita S. 
Rating:
5.0

Customer did not leave a comment.

ELIAS C. 
Rating:
5.0

Thanks Antonio

RENZSY A. 
Rating:
2.0

Have parking available. Very small lot packed with many vehicles. Hard to decide where to park in the street.

JAIME B. 
Rating:
5.0

Customer did not leave a comment.

Franklin N. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY D. 
Rating:
5.0

Nothing everything was awsome

Angelina G. 
Rating:
5.0

Customer did not leave a comment.

ARRAN M. 
Rating:
5.0

Customer did not leave a comment.

KELLY K. 
Rating:
1.0

Van battery would not hold a charge. Was no other vehicle available and no replacement battery. Had to jump the vehicle every time to get it to run. Disappointing

David L. 
Rating:
4.0

The app sucks! It wouldn't take my DL pic!

saber M. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

TORRE O. 
Rating:
5.0

There is nothing to improve..very helpful, very kind, very considerate..best experience I've ever had…

Debra V. 
Rating:
5.0

I couldn't have asked for better service! The owner was very helpful & knowledgeable. Thank you

Heather M. 
Rating:
5.0

Customer did not leave a comment.

VANESSA J. 
Rating:
5.0

Mr Huerta has a great customer service service... thank you

Roberto M. 
Rating:
1.0

Start by having the working check the voredvt mileage and gas leveled before charging a customer over 450$ when the actual charge should only be 89$. Truck smelled like feces, was sticky, and overall a horrible experience. 0/10 rating.

ANDREW V. 
Rating:
5.0

The self check out process was a bit glitchy. Could not proceed as my location was never accepted despite following the directions. Otherwise the person who assisted in checking me in was great and so helpful.

KIMBERLEE H. 
Rating:
3.0

Customer did not leave a comment.

NITERRIA DSHAE P. 
Rating:
5.0

The interior of the cab was dirty, and the box was not swept out. The U-Haul website did not do a good job of accurately representing the size of the moving van.

DANIEL W. 
Rating:
5.0

Full tank of gas

RACHAEL F. 
Rating:
1.0

Horrible Customer Service

Carmen H. 
Rating:
4.0

Everything it's good,

Jose S. 
Rating:
5.0

Customer did not leave a comment.

JALAN D. 
Rating:
5.0

Excellent customer service

ANDREW A. 
Rating:
5.0

Staff was very very quick and friendly, was in and out in 10 minutes!

ANTOINETTE G. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE S. 
Rating:
5.0

Very friendly staff and quick and easy experience.

MARK A. 
Rating:
4.0

Very Helpful !!!!

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Andrew Q. 
Rating:
5.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE G. 
Rating:
5.0

Excellent customer service!!!

Michael Y. 
Rating:
5.0

No complaints.

Yvonne P. 
Rating:
5.0

Customer did not leave a comment.

Jamie B. 
Rating:
4.0

I declined SafeMove online and then was charged in my invoice. I was never asked if I wanted SafeMove. This is a really frustrating flaw that I think should be addressed. We have another move coming up and I am not sure if I want to have to deal with my requests being ignored when I schedule with UHaul.

SEAN G. 
Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
5.0

Customer did not leave a comment.

Johnnie S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Thanks for all your help very good

ANTONIO H. 
Rating:
1.0

The manager Antonio lie to me told me that I was taking a 15 inch but instead he gave me a 17-inch footer and it says it's a 15 inc footer. And thethe statement states that have the truck is returned after hours you get charged $20 not $39.95 again and I should have only been charged $29.95 U-Haul is very unprofessional with their subcontractors.. the lady I talked to was very rude very rude. Over charged for a senior citizen disabled

LUIS G. 
Rating:
5.0

Customer did not leave a comment.

GRACE B. 
Rating:
4.0

Customer did not leave a comment.

Arturo M. 
Rating:
1.0

Don't charge me twice what you quoted me, don't make customers wait 45 minutes for someone to show up to pick up their reserved truck, maybe supply the equipment that was requested, and then don't just charge the card on file when an issue hasn't been resolved after promising to get back in touch with your customer to sort things out and then never doing that. I'm a realtor in SA and have a pretty heavy influence on where people spend their money when moving, I will make sure everyone in my brokerage deters their clients from this location. Not happy.

Abby F. 
Rating:
3.0

Customer did not leave a comment.

DINA S. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH W. 
Rating:
5.0

Customer did not leave a comment.

Hudson H. 
Rating:
5.0

Owner friendly

Roslind S. 
Rating:
5.0

No improvement - the service center was able to provide a truck at the last minute. The service was prompt but COVID safe. Very impressed.

Simon P. 
Rating:
1.0

When I reserved my u haul I didn't get safe coverage. The customer service rep went over everything. Next thing you know when I turned it in there is a charge for each day of safe move. You can see the last time I got a u haul I didn't get that. This man is a con no wonder he didn't ask for driver's license and rushing us out. I am not paying for those days on safe move. I will pay my balance with a gift card. And go to budget or find other services else where.

Diane G. 
Rating:
5.0

Excellent service

Nurani K. 
Rating:
5.0

List of a place does not have the ability to drop off outside business hours. The first location I had picked did not have a drop box for the key, or anywhere to even park the car over the weekend. Had to scramble to find another place, then waited on hold for 30 minutes before I could speak to a customer service rep to see if it was ok to drop off somewhere else. It was frustrating after finding the drop off location and learning that there was no way to leave the vehicle.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Cynthia C. 
Rating:
4.0

Customer did not leave a comment.

KATHY F. 
Rating:
5.0

Nothing

DENIA C. 
Rating:
5.0

Customer did not leave a comment.

MANOJ H. 
Rating:
5.0

Super friendly and helpful. Great and convenient location with wonderful people!

Alessandra M. 
Rating:
3.0

Customer did not leave a comment.

RICKY V. 
Rating:
5.0

Make SURE that vendor doesn't record the last name as the FIRST name and vice-versa (I couldn't access this page until I suspected the nature of the error preventing me from getting here).

KUNS W. 
Rating:
4.0

Customer did not leave a comment.

iracema B. 
Rating:
5.0

Customer did not leave a comment.

joseph M. 
Rating:
4.0

Customer did not leave a comment.

Henry A. 
Rating:
5.0

Customer did not leave a comment.

Sunil P. 
Rating:
4.0

Customer did not leave a comment.

Robin B. 
Rating:
2.0

Customer did not leave a comment.

ruben N. 
Rating:
5.0

Very courteous and quick. Best experience at a U-Haul ever.

Alvaro R. 
Rating:
5.0

Service was prompt and quick. I was out and on my way in minutes. Drop off was the same. Owner is Biingual and a pleasure. Why go anywhere else

WARREN CLAYTON B. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
3.0

Parking was very limited.

Jim M. 
Rating:
5.0

Not a thing! Great and friendly customer service. Loved nana!!

Alejandro D. 
Rating:
5.0

Customer did not leave a comment.

Alberto C. 
Rating:
3.0

Customer did not leave a comment.

Savanah R. 
No reviews have been submitted for this location.

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