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RICHARD A
Customer Reviews for S&D Family Tire And Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was dirty. I had to clean out
REBECCA TMake it easier to return online! I had to take pictures multiple times because they would not send/upload.
BRADY MThey were very friendly and helpful, the truck we rented was just the right size with a ramp. I would definitely go back there again for U-Haul rentals.
JUDITH AThis was an after hours drop off. So I did not interact with anyone.
KILEY CThe uhaul only had a quarter tank of gas in it which didn't make me too happy because I had to travel from Washington Court House Ohio to Lancaster Ohio. In a 26' Truck your not going to get to far on a quarter tank but we made it work
TROY BBe more courteous. I called to let them know I was dropping off the rental Sunday morning and was told if I didn't drop it off on time there would be a late fee but the office is only open from 2 to 4 pm on Sunday. I had a hard time knowing where to park the 26 foot truck in such a small lot and finally parked it by the side of the driveway. I wish I had something better to say and I hope this is an a-typical experience.
Carl KVery knowledgeable and helpful. I have booked another rental and will use them again.
JOHN PIt was a great experience and everyone is always so nice!
DEBORAH LSo friendly! We love WCH!
ROBERT KNothing it was very good and easy
VAERIE GTrailer was ready for me and getting it was very easy and the staff was very helpful
JONATHAN RDon’t charge double I don’t think it’s fair to pay $145.72 for a $70.42 rental then tell the customer that they have to wait 3-5 days to get the over charge returned to them
MICHAEL BEverything met my expectations.
Otis MTHE LADY SAID SHE WOULD CALL ME BACK AFTER TALKING TO HER HUSBAND AND BECER DID. SHE PUT MY PROBLEMS ON SONEONE ELSE. SHE GOT THE NUMBER TO U-HAUL WRONG AND SGE RENTS TRUCKS? WOW
Lisa KClarify the pick up process (I.e. picking up keys); ensure that all requested equipment is included (I had ordered a utility dolly which wasn’t included when I first inspected the truck - had to go back inside to request one); use trucks that have rear cameras and better brakes
Jacqueline TLocal agent was terrific
James IU-Haul is just not a big store and this location like most is part of another business. Nothing is above or below just meets expectations.
tom bMore careful inspection of truck. Drivers' side mirror unstable, cruise control not working properly.
JAMES IThe place is hard to find and access. The is covered with plastic or paper and you can't see the building number. It honestly looks as if the place has been abandoned.
Scott BConvenient for dropping trailer off after hours
Taryn FYou have great customer service
Dianne CPerfect customer service
kera mThe experience was very pleasant from the beginning of the process to the completion and return of the equipment! Thank you for your service and I look forward to working with you in the future!
David SGreat customer service
Gary pEveryone was really helpful and nice to deal with. We will highly recommend them
donna gSite was closed...... advised to leave keys in drop box.
allie wNot the locations fault Truck drivers door needs fixed Should not be in service til fixed
Gary pVery fast and efficient person. Great experience.
Bonita M