Customer Reviews for S&H Gas & Liquor Phillips 66
(U-Haul Neighborhood Dealer)

Rating:

5.0

Good service

Rating:

4.0

The online registration is deceptive. I order a 26’ truck in a location only to get “the call” the afternoon before telling me they have no trucks, but I could go to Vincennes Indiana (2.5 hours away) they had one. That was not an option even with the “I’ll lower your mileage rate to .79). So I a greed to a 20’ truck in my community only to show up and they only had a 10’ truck, but if I was willing to wait 2.5 hours the truck might be returned or I could get a truck in Normal Illinois, which is 2.5 hours away. Not an option so I said I would wait. Left the location and was heading to another U-Haul vendor in my community where I had good service previously, when I received “the call” that U-Haul was apologetic. I explained to this person how the lady previously who called was disrespectful and stated to me, “If I had read all of the information I would understand that equipment isn’t always available.” I stated that I’m a very educated person who did read and understand, but couldn’t understand why a website claims that a location has equipment, truck, blankets, furniture dollys, and they had none of that. He said that there was a 26’ truck in a closer community, only 30 miles away but that it’s an “in town “ only truck and would have to be returned by 8:00 the next morning. I guaranteed return that night as long as online check out was an option. $300.00 dollar fee for not returning to the same location. Really. I went and picked up that truck now an hour and a half later than what I had planned, but I got the.79 per mile cheaper rate ( this is a farce by the way). I arrived took me almost 30 minutes to get the truck and oh “ they have no blankets, no dollys “ but they’ll take that charge off. Got the truck and the inside of the cab hadn’t been cleaned, food scraps, cigarette butts were left behind, oh and it’s on empty. So after I get gas and get on my way to load im now way behind schedule. Since I didn’t have blankets or dollys I contacted my wife who is only 2 blocks from the original pick up location to see if they would rent the blankets and dollys since I hadn’t gotten the truck there. She went to the location and even though when I registered it said they had blankets and dollys, they had none. I’m not even making this up. So after making my help wait three hours we finally were able to begin loading the truck. I will NEVER use a U-Haul piece of equipment again. You don’t serve anything like your motto or website suggests. The only good thing was the small credit for the gas I left in the tank. I guess at the end of the day, I got what I needed and it saved my son a little money, so U-Haul verifies “You get what you pay for “ Jeff Fritchtnitch

Rating:

4.0

Excellent experience and very helpful/friendly staff! My only issue was there was an overwhelming sterilizer smell, with significant residual standing liquid in the floormats - the chemical smell made it challenging within the cabin - and rolling down the windows wasn't really an option due to the 112 degree heat index. Still, the equipment worked perfectly, with no other issues.

Rating:

5.0

Was great

Rating:

4.0

when I called to check on uhaul rental the person told me it would cost about 60.00 and I had it back in 4 hours and it drove 62 miles and it ended up being like 102. I was disappointed that I didn't not choose delivery from the store for my items when I realized what it actually cost me.

Rating:

5.0

Very friendly and quick service!

Rating:

5.0

All went well good service good people thank you

Rating:

5.0

Best place to rent a U-Haul. I rent a trailer from there a couple times a month. Highly recommend

Rating:

5.0

Excellent customer service, friendly and helpful

Rating:

5.0

Lower the price!! Especially when using the equipment for a short period of time, like I did.

Rating:

5.0

Staff was great, easy check in and the return check in was just as easy

Rating:

4.0

Grease the hinges for the door. They were not a problem but they’re dry!

Rating:

2.0

Provide the equipment that was paid for instead of making the customer drive the truck to other locations to search for said equipment, then don’t charge for excess gas above what we used because of the extra driving- absolutely nuts.

Rating:

5.0

My preferred location to rent

Rating:

4.0

I'm am going to think long and hard about renting a truck from U-Haul, what started out decent, turned into less then acceptable. The fee's are mind blowing and excessive. I had to extend the rental a day, I needed it for a few more hours... The All or nothing rule is lacking. When did return the 20' truck clean and appropriate amount fuel, I was charged more money, more than what was stated. The multiple holds on my card. NOT AT ALL HAPPY ABOUT EXPERIENCE. ALTHOUGH, I AN VERY HAPPY WITH LOCATION... THEY ALWAYS DO A GOOD JOB. KUDOS TO THEM! VERY ACCOMMODATING. Paul Lanman.

Rating:

5.0

NA

Rating:

5.0

I can’t think of the woman’s name who works at this location, she has an arm tattoo and blonde hair. VERY sweet & excellent customer service!!

Rating:

5.0

The price was within my budget and the representatives were excellent. They took great care of me and I couldn't have asked for better service.

Rating:

5.0

Very friendly place. Truck was clean, blankets were folded and clean. Very happy.

Rating:

5.0

Retire this trailer. The drop off people were helpful and friendly

Rating:

2.0

The employee did not know how to operate the U-Haul system. It was extremely slow. They needed better training & more help.

Rating:

2.0

Gas station attendant was alone on a Sunday. Would not answer the phone. I had to drive there at 9am only to find he didn’t have answers. I went back at 12pm to pick up the cargo trailer. He could not find the key. Only to discover there isn’t one. He sent me on my way. I had to go outside to verify the trailer was there. Then go back and let him know it was. Once I hooked up the trailer and was about to drive away he came running out to get a picture. Obviously, the owner had not prepared this person to handle the liquor store/gas station/UHaul rental alone on a Sunday.

Rating:

5.0

Nothing, people at Mattoon were excellent. I Sent a response back after getting my final bill stating a fuel surcharge and I Sent 2 pics, 1 with the estimate of miles til empty when i picked up the truck and the other Pic showed more miles until empty so I should be refunded that charge.

Rating:

5.0

All good

Rating:

5.0

Very easy and friendly process! Thank you!

Rating:

1.0

They do have what you need but the person in charge should be the only one dealing with U-Haul not friends or customers that have been drinking the cashier was friendly and kind but the lady we thought worked there was drunk and rude and found out she doesn’t even work there so not my best impression

Rating:

5.0

We treated very well by the man who served us.

Rating:

5.0

People were very friendly and attentive.

Rating:

5.0

N/A

Rating:

5.0

The staff at this location were all excellent and very helpful for this rental. Will definitely use them again in the future.

Rating:

5.0

Thank you very much for u hall company.

Rating:

5.0

They are always friendly, and extremely helpful.

Rating:

1.0

I used the U-Haul to drive 23 miles. The gas gauge moved slightly if any. It was far less than 3 gallons of gas. Well, I was billed 15 dollars for 3 gallons of gas. Considering that a gallon of gas is $3.60. Meaning 3 gallons is 10 dollars and 80 cents. I called and was told that there’s nothing they can do. I was told that it’s to cover the mileage. These trucks get around 12-16 mpg meaning none of that math adds up. It’s a shame to be charged incorrectly and to be told there’s nothing they can do.

Rating:

3.0

We had rented a 26 ft truck. When we got there was told only had a 20 ft. No discount no sorry no call ahead to tell us no nothing. The truck was dirty on inside, only had a 1/4 tank gas in it. Was very disappointed with how things started out. They definitely don't seem to care about anything there. Won't be back to that one

Rating:

5.0

I have rented U-Haul trucks from this location a few times before. Each time, we have had a positive experience. The trucks were always ready to go and the rental process is seamless. Thank you!

Rating:

5.0

Truck was in good shape but the stickers on the truck was scratched up. But they never last long. But for the over all shape of the truck it was in great shape.

Rating:

1.0

Will tell everyone I know to avoid. Owner cancelled my reservation then lied to us repeatedly about how it happened. He accidentally let it slip about what time it was actually cancelled . He cancelled our reservation and rented to another party minutes before we arrived to pick up our rental. Poor service, untrustworthy. Was lying to us so much the clerk couldn’t even look us in the eye and walked away from counter She was visibly uncomfortable with what the owner was doing

Rating:

5.0

The lady that checked me out and back in was amazing. She made everything go smooth and was so kind. She needs a raise.

Rating:

5.0

Great customer service and attention we will be using again

Rating:

5.0

One of the best Uhaul dealers I have been to

Rating:

5.0

From the time I picked up the moving truck to when I dropped it off, everyone was extremly helpful and professional. The em0loyee. Alan in Rolling Meadows pulled the truck up for me. He was great! The young lady in Mattoon where I dropped the truck off helped me immensly. I am mobility challenged and had trouble getting into the truck ( it was high). The young lady in Mattoon moved the truck for me after I refilled the gas tank. I would use Uhaul again. Thank you!!

Rating:

5.0

Nada... All Good! Always friendly and courteous.

Rating:

5.0

I enjoyed an excellent experience with this rental. I saw nothing that needed improved upon. Customer service was great, the process was easy, and the overall experience was better than I expected. Thank you!