Customer Reviews for S&R Boat & RV Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

This site has worked well for U-Haul renting and drop-off, as it is near our home. The owner/operator is very courteous and helpful, even though this last turn-in he was without any help at all, so was running on fumes. No issues with the service, though.

Rating:

5.0

Quick, professional, friendly service.

Rating:

5.0

Thank you Mauricio and Brian for excellent service

Rating:

5.0

Everything was great! He was fast, efficient and friendly.

Rating:

5.0

Longer hours.....Thanks

Rating:

5.0

The employee, Bryan, was extremely helpful, friendly, and personable. I have always had a great experience at this location and will continue to frequent this particular store because of the amazing and user friendly service.

Rating:

3.0

The drop off location is a storage building facility with abandoned boats, buses, and many old buildings. The actual office is next door to the address on the website

Rating:

5.0

Great customer service

Rating:

2.0

Its an excellent location(both for demographics and highway visibility) for Uhaul rental but facility is in disrepair, dirty and crowded. Trailer was clean and functional but very old and paint/walls were cracked/faded. Only one employee was working on pick-up (and he did as good as job as possible with 5 people waiting). On drop off, again only one person there and 4 waiting at 8am opening time.

Rating:

5.0

The only thing that needs to be improved is the parking area. It would be valuable to assign areas and lateral parking zones because its a very "park it where you can if your lucky" in that lot. Regardless, the rental process was simple and the owner was very customer oriented. I would definitely rent from this location again.

Rating:

5.0

We use this location for all our moving needs, staff are so friendly and helpful.

Rating:

5.0

Super friendly and helpful at drop-off.

Rating:

5.0

Yes have used the same facility several times due to being very satisfied with the service. Please fix the potholes in the entrance would be a big help.

Rating:

5.0

Easy access

Rating:

5.0

Great Service

Rating:

1.0

Everything!

Rating:

4.0

customer service was excellent.

Rating:

4.0

Staff at this location were extremely helpful and went out of their way to accommodate my needs. The younger employee I worked with was particularly helpful. I would definitely visit this location again.

Rating:

5.0

I cannot remember his name but the individual working the North 281 location on Saturday (26 April) at 0800, was extremely competent, handling a long line of customers quickly and efficiently. He was very personable and friendly as well. His professionalism and good personality are the reasons I will use that location again.

Rating:

5.0

Awesome, was treated above and beyond. Top notch

Rating:

5.0

This is the best U-Haul place I have ever been too. The custom service is amazing. I drive out of my way to use this store. I pass 2-3 other places too

Rating:

5.0

The gentleman who checked us out was friendly and very helpful.

Rating:

5.0

This is one of the best Uhaul locations around. I would recommend this location to others.

Rating:

5.0

Brian was awesome and saw to it that o had everything I needed for a smooth and safe move.

Rating:

5.0

From my initial call, to pickup of the U-Haul rental, and return, the customer service provided was excellent. I was able to get done what I needed to in a timely fashion and could not have done it without their support. Thank you!

Rating:

5.0

Great service! I have used U-hail before, but this was the easiest check-in process ever! Highly recommend.

Rating:

5.0

This was my second time renting from this location. Everyone has always been super helpful and friendly. I will definitely rent from this location again, if/ when I need another rental.

Rating:

5.0

Although short handed, the attendant was very efficient and courteous.

Rating:

5.0

The gentleman that helped me was very friendly and helpful.

Rating:

4.0

This location always has the equipment I need in their inventory. Not a fancy location but always takes care of me

Rating:

5.0

Everything was very smooth and it was simple to get online, I had a little trouble connecting on the return, but was able to get support to help me answer the questions and attach photos on an email. Very helpful.

Rating:

3.0

So the owner came out and asked me to return the vehicle to his location. I was scheduled to deliver it near my new home. What happens is I drove it back to him, as he said he would make it right, if I were to do that. Well, I was charged for the gas and the miles to bring it to him. This is dishonest. I should not be charged for doing what I was asked to do by a shop owner. The other location was much, much closer and I did not have to return it to him.

Rating:

4.0

Staff and location were great. Unfortunately the UHAUL I was provided did not work. The door would not close so I was not able to use it.

Rating:

5.0

The service at this location is always top notch. They quickly greet you when you arrive, the equipment is always in perfect shape. Thank you

Rating:

4.0

For some reason after the equipment was returned on time, I started receiving texts and emails that it was overdue. I called the location, and was assured that the trailer was returned on time. I continued to receive emails from U-haul to return the equipment. Maybe the employees aren't entering the data?

Rating:

3.0

When I try to reserve a trailer from this location for a future rental, it doesn't show up as an option when I'm using uhaul.com even though they told me they have plenty of trailers for the date I need one. Why doesn't it show up?

Rating:

4.0

Have used this location several times, and likely will again in the future.

Rating:

5.0

Picking up the truck was easy and quick with the online check in option, there was just a mishap with the rentable dolly. While making the reservation I added one to my order but realized I didn’t need it. When I picked up the truck the attendant took the dolly out of the back, when I mentioned that I added one to my reservation but I didn’t need it I was assured it wasn’t on my bill. When I returned I was indeed charged for the item I didn’t use and was told I would be refunded but they couldn’t complete the refund at that exact moment and I would be emailed. Not sure if the refund was submitted or not but I would suggest the staff review the charges before completing and closing the contract, especially since I mentioned I didn’t need the dolly.

Rating:

5.0

I plan to recommend this location to anyone and everyone who asks… they were quick, efficient, kind and very understanding. It was an absolute pleasure to work with them. I’ve moved many many times… this was the best truck rental ever.

Rating:

5.0

Service was excellent

Rating:

5.0

Got a random text from U-Haul about drop off return time so another family could use the trailer. My contract said 10am return, but that wasn’t an option in the text response offered. I selected the earliest time available which was 1:30 pm. That evening got an email that i was late for my drop off and extra charges might apply and my. Contact was terminated. I dropped it off at contracted location at scheduled time and wasn’t charged extra. No big deal but very confusing and alarming. Hopefully this issue will be corrected. I will use U-Haul again in the future even though they made me feel like I was doing something wrong.

Rating:

3.0

I rented a 10' Van and a 6'x12' trailer with a ramp. All was good until this morning went I tried to start the truck, the battery was dead. This was after I had loaded the family and was ready to go. I called the rental location and was told that I had to call the "Roadside Assistance" number listed on the side of the van. I was not successful in reaching anyone so I flagged a driver and he was generous to provide a boost to the dead battery. I noticed that the cables were oxidized. I returned the vehicle and trailer and asked if I could get a "discount" of some sort for my duress this morning. The attendant apologized and said there was nothing he could do. He suggested I call "Corporate". This was not a good experience and I will not be recommending place or U-Haul to my associates if that is how business is conducted.

Rating:

5.0

Everyone is very welcoming and helpful. Will definitely do business here again.

Rating:

5.0

Keep up the great hard work & keep on truckin.

Rating:

3.0

Tires were old/worn. I experienced a blowout. Good news - Roadside fixed it. Bad news - it took almost 3 hours!

Rating:

5.0

Great service and fast too!

Rating:

5.0

Great service, friendly & helpful staff.

Rating:

1.0

The property is not maintained. Units are literally failing apart and left untouched. Wall/panel debris is all over the property and repairs not done. Would not recommend this facility

Rating:

1.0

I rented continually for many years and the storage facilities deteriorated every single year. At first we had electricity in each unit ….. FYI …. I vacated in the month of March 2023 and I was paid up through March 31, 2023. Your narrative that I vacated on 6/26/23 is incorrect plus I emailed y’all my intentions in mid March

Rating:

5.0

Nice people

Rating:

5.0

Friendly folks and the storage unit worked great for my needs. Thanks much.

Rating:

5.0

To everyone who have not experienced to business of s&r and the wonderful personnel they are great I have never seen better service each and every time, I have fun and good talks plus friendly atmosphere thank you all

Rating:

1.0

We left our ski boat in this storage unit for less than 2 months while moving and while it was there an animal ripped up the seats. The manager did nothing to help with repairs. I do not recommend.

Rating:

4.0

Friendly staff, unpaved rough roads on premise.

Rating:

5.0

Awesome Staff

Rating:

4.0

Easy process. Facility does need an upgrade to the inside of their road.