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Abdul W
Customer Reviews for S&R Boat & RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only to better explain the new process of no paperwork. Other than that, the young man was very helpful and friendly. I would totally recommend this place.
STEVEN HI returned the trailer on Monday 11/10/2025 to a Uhaul location here in Odessa that was open so i wouldn’t be charged another day. I told the gal at the location I rented from that I’d be dropping the trailer off in Odessa since I’m here for 2 weeks for work and now I’ve been charged nearly 4x the initial amount
Ronnie BAwesome people
Thomas TTRUCK: Engine light on. The entire trip, horn didn’t work, high-beam switch wasn’t working, transmission sticks in low gears especially up hills. SERVICE: was great! Cindy was very efficient, cheerful, attentive, smart and kind.
Philip GThe u-haul team there was excellent!
MARK TExcellent service!
Chris CAlways the best experience with S & R
TAMINISHA PDropped off after hours so interaction wasn't possible but it all worked out with easy directions.
ALAN SI would have a talk with the young man, he needs to check the lights and not to be lazy on the return because I had to get the trailer out of my tow hitch
adolfo lExcellent customer service. I will be back.
MICHAEL MEasy drop off!!
ROBERT CNothing. The customer service was over the top. The owner was nice enough to help fix a wire harness issue and get us on the road quickly.
CHARLES MI forgot to mention the check engine light came on. the drop off location was busy at the time, so I just left my key with him.
DONALD DIt was pouring- driver side windshield wipers did not work. They were so worn down they didn’t even touch the winsheild. Appliance dolly was not in truck - I had to go to another location to get one.
TERESA Cvery nice people in the front office thank yall very much
BRANSEN MGreat customer service friendly people
Steve MI will always come to this location for a rental.
Richard MThe staff was extremely helpful and knowledgeable. They were always looking out for my best interest.
David LConvenient location and excellent service.
Curtis WNothing at all. I’ve almost exclusively rented from this location anytime I need a truck and it is always up to a very high standard. Friendly staff too. Very reliable location.
CONNOR MThe truck definitely drove like it had 144K miles on it - which it did.
WINSTON EWent right in and dropped it off. The guy would not even let me back it all the way in. He pushed it himself.
JAMES WThanks to the owner for lending us the equipment we needed to move something very heavy. This was not required of him, it was an act of kindness.
LORI SNA
RANDALL DFast and always has the equipment I need.
david sThe lady at the desk was very friendly
SAMUEL PPeople at location were helpful, trailer was well maintained.
GAVIN AFriendly staff
Lorraine WHelped us with find a lost item, thank you
GIOVANNA BGreat location very friendly manager. Very happy there.
JOHNNY WYou guys are awesome! Your truck turned a 3 day job into 6 hours!
BLAKE CRecently moved about 15k lbs of our household belongings across Texas. Brian and Cindy were so helpful during several truck and trailer rentals. They are professional, friendly and efficient. Definitely recommend them!!!
Peter HFriendly staff , easy to get to location and clean vehicles.
Sylvia GMy favorite U-Haul Facility. Always clean, staff is always friendly and very helpful!
Tiffanie KGreat people offering great service!
JEANNIE YThere was some dirt in th e back of the truck
GRAHAM CFast and friendly service!
MARICELA VExcellent customer service!!
Joseph CVery friendly and helpful. Nice people.
JACK FGreat service. Very helpful and easy to work with.
Steven GThis location was great. The owner was very friendly and helpful. I would go out of my way to use this dealer again.
JAMES MPrint and helpful service.
JOSHUA TBest Uhaul rental ever. Great truck excellent customer service!!
Maria HExcellent service! Love the new GM! She’s amazing m! The 5X8 was ragged out
rick aCobraron 20 millas de mas y no es justo
TAREK MAlways an easy and amazing experience. They always go above and beyond to ensure everything is perfect!
Johnathan HEasy rental process and affordable.
Jeff DProper lighting, after hour drop-off very dark at location. Would definitely rent from this location again, thank you.
Marc GPicked up a car hauler and received terrible customer service. They barely knew how to hook up the trailer. Seemed like a mom and 2 young sons running the U-Haul business. All 3 could not stop looking at their phones. Poor eye contact and no communication skills.
DAMON SExcellent customer service, friendly, fast!
prima bCargo truck was dirty when picked up. Yummy bears and candy all over the floor. Headlights were pointing in all directions but the road. Horrible. I have videos and pictures of when I picked up the truck.
SANTANA MThe property is not maintained. Units are literally failing apart and left untouched. Wall/panel debris is all over the property and repairs not done. Would not recommend this facility
Timothy H | Overall ExperienceI rented continually for many years and the storage facilities deteriorated every single year. At first we had electricity in each unit ….. FYI …. I vacated in the month of March 2023 and I was paid up through March 31, 2023. Your narrative that I vacated on 6/26/23 is incorrect plus I emailed y’all my intentions in mid March
ADRIAN A | Overall ExperienceNice people
mohammad a | Overall ExperienceFriendly folks and the storage unit worked great for my needs. Thanks much.
Darren M | Overall ExperienceTo everyone who have not experienced to business of s&r and the wonderful personnel they are great I have never seen better service each and every time, I have fun and good talks plus friendly atmosphere thank you all
AARON W | Overall ExperienceWe left our ski boat in this storage unit for less than 2 months while moving and while it was there an animal ripped up the seats. The manager did nothing to help with repairs. I do not recommend.
Kathy M | Overall ExperienceFriendly staff, unpaved rough roads on premise.
John G | ReservationAwesome Staff
MATTHEW C | Overall ExperienceEasy process. Facility does need an upgrade to the inside of their road.
Privacy R | First ImpressionsThe staff were awesome.The actual storage unit is not in a good location. I am unable to back my trailer in with a truck due to the condition on the land across from the unit.
Privacy R | First Impressions