Customer Reviews for S&R Boat & RV Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Service was outstanding at the pick up location. They were very friendly and courteous. I was in and out in few minutes.

Rating:

5.0

Excellent, friendly, and professional staff. I had a long drive and they selected an superior truck for me.

Rating:

5.0

Competent, kind, and efficient staff.

Rating:

5.0

Friendly experience and helpful after the first location double booked me on another guy for the same rental

Rating:

5.0

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Rating:

5.0

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Rating:

3.0

The truck was the dirtiest U-Haul I’ve ever rented. I assume there is high turnover lately but it was nasty in the cup holder, floor boards, cargo area, and windows. Also, the passenger seat was torn and a wire was poking out. The facility was organized but it could use some TLC.

Rating:

5.0

The young man, brown hair, was exceptional. Really helpful, informative, and fast in the service I received at this location. I highly recommend this UHaul location.

Rating:

5.0

Hands down the best U-Haul rental experience I’ve ever had. The staff at this location were incredibly professional, efficient, and courteous from start to finish. The entire process was smooth and hassle-free, making it well worth the extra drive. I’ll gladly go out of my way to rent from this location again in the future. Highly recommend!

Rating:

5.0

It was quick and easy. Will definitely go back to this location if I need one in the future.

Rating:

3.0

Take trash out of cab before giving it to someone.

Rating:

5.0

Easy in and out. Clean truck. Customer service was excellent.

Rating:

4.0

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Rating:

5.0

I've rented here many times and it is the best place in San Antonio to rent from. Thankyou

Rating:

5.0

Keep prices low for short term(<<1day) trailer rentals

Rating:

5.0

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Rating:

5.0

everything was great

Rating:

3.0

Don’t leave the counter unattended for more than 10 minutes.

Rating:

4.0

The one thing I recommend is a better sign at your entrance. Not only I, but another customer went into the first “driveway” and that is where all the trucks are at. We both had to drive back out and into the second entrance where the office is.

Rating:

5.0

Great service!

Rating:

3.0

The day of return they were in need of more staff. But the one employee was friendly and helpful when he was final able to help with the trailer return amd check in.

Rating:

5.0

everything was great

Rating:

3.0

As far as the location at 25900 U.S. Hwy 281 N location was fine. The boys there were nice, efficient, and hooked up the car trailer to the truck and secured my vehicle to the trailer. I booked a reservation at 6745 Farm-To-Market Rd 78 for a truck and a car trailer. I was driving from out of town, Dallas, to take care of my dad’s estate and bring some items back with me which is why I needed both a truck and a car trailer. Customer service called me Saturday afternoon when I was driving through New Braunfels and I was told that my reservation was edited and I’d be picking up the truck and trailer at two different locations! I wasn’t given any location options to choose from they selected it for me. The location they picked was completely out of the way. I came into town by myself, how am I suppose to go get the trailer attached to the truck and get help secure my vehicle if I have to leave my vehicle at the first location. Yes, I could come back to the first location and hope an employee at that store is available to help. But then there’s the issue of mileage. I was told I would be given 50 extra miles to make up from it. From the first location to the second location and back it’s a total of 48 miles. That leaves zero room for error like missing a turn. The only person I know close to San Antonio lives in south Austin, so to avoid the tight mileage squeeze and avoid wasting time I had to ask her if she and a second person could come down to San Antonio to drive my car to the second location, which really only saved me 5 miles. I’m not exactly mad the reservation was spilt into two locations, however I am extremely frustrated the location they chose was so far from my destination. I’ll look over the fact that I had to waste gas but the time consumed is my biggest grievance. It was 30 mins from first location to second location. From the second location to my dad’s house it was a 35 minute drive and the total time spent checking in for both reservations was 66 minutes. That’s just over 2 hours wasted, and I had a house to clear out and a drive back to Dallas the same day. The fact that I wasn’t given any options for the second location was annoying. I couldn’t even cancel the reservation because it was last minute and I didn’t think I would be able to find something else on a days notice. The form didn’t list the first location for me to review, U-Haul store located at: 6745 Farm-To-Market Rd 78. I don’t want to step out of line, but the lady who was completing my reservation (I have the lady’s name, but saw this might be made public so I’m deleting it and will provide it if asked) needs some attention. Based on my interaction I would assume she was under the influence of something. Her speech was slowed and at times she wasn’t make any sense. I came into the store and waited at the desk for an employee. She came in from the back and said “sorry, you know I was back there and I was back there. Can I help you?” I gave her my information and she began looking up my reservation. Another employee came to the counter and informed her that “Griffin (me) was running a little late and would be coming in shortly”, despite giving her my name two minutes prior and it being on the screen, she started saying “oh yeah? Are they going to cancel or come really late?” At time I raised my hand toward the other employee and let her know I was Griffin. Gabrielle started rambling something how they “need a tip jar. We need a tip jar by the door or something because.” And then starts chuckling at herself. A few minutes based and she started mumbling something to herself that I couldn’t understand. Once the paperwork was done and I was the given the key, she led me to door. She opened the door for me and said “I’m not gonna walk over there with because I’m just not doing that”. She points toward the storage building across the parking lot and told me the truck was over there and walked back inside. The truck was not over there it was on the complete opposite side by the main building within walking distance of the main door.

Rating:

4.0

The one thing I recommend is a better sign at your entrance. Not only I, but another customer went into the first “driveway” and that is where all the trucks are at. We both had to drive back out and into the second entrance where the office is.

Rating:

5.0

Great service!

Rating:

3.0

Don’t leave the counter unattended for more than 10 minutes.

Rating:

5.0

Everything was fine.

Rating:

5.0

Awesome rental experience! This is the only location I will rent from! Super organized, communication is great, and customer service is fantastic! We’ll be renting again in August! Thank you for an stress-free experience! -Meghan Leach

Rating:

5.0

Drop off was easy and appreciate being able to drop it off in the evening.

Rating:

5.0

I've rented here many times and it is the best place in San Antonio to rent from. Thankyou

Rating:

5.0

Easy in and out. Clean truck. Customer service was excellent.

Rating:

5.0

Keep prices low for short term(<<1day) trailer rentals

Rating:

5.0

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Rating:

3.0

Take trash out of cab before giving it to someone.

Rating:

5.0

Hands down the best U-Haul rental experience I’ve ever had. The staff at this location were incredibly professional, efficient, and courteous from start to finish. The entire process was smooth and hassle-free, making it well worth the extra drive. I’ll gladly go out of my way to rent from this location again in the future. Highly recommend!

Rating:

5.0

It was quick and easy. Will definitely go back to this location if I need one in the future.

Rating:

5.0

The young man, brown hair, was exceptional. Really helpful, informative, and fast in the service I received at this location. I highly recommend this UHaul location.

Rating:

5.0

Very helpful Crew. Professional and polite.

Rating:

3.0

The truck was the dirtiest U-Haul I’ve ever rented. I assume there is high turnover lately but it was nasty in the cup holder, floor boards, cargo area, and windows. Also, the passenger seat was torn and a wire was poking out. The facility was organized but it could use some TLC.

Rating:

5.0

Keep up the great hard work & keep on truckin.

Rating:

5.0

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Rating:

5.0

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Rating:

5.0

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Rating:

5.0

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Rating:

5.0

Everyone is very welcoming and helpful. Will definitely do business here again.

Rating:

3.0

I rented a 10' Van and a 6'x12' trailer with a ramp. All was good until this morning went I tried to start the truck, the battery was dead. This was after I had loaded the family and was ready to go. I called the rental location and was told that I had to call the "Roadside Assistance" number listed on the side of the van. I was not successful in reaching anyone so I flagged a driver and he was generous to provide a boost to the dead battery. I noticed that the cables were oxidized. I returned the vehicle and trailer and asked if I could get a "discount" of some sort for my duress this morning. The attendant apologized and said there was nothing he could do. He suggested I call "Corporate". This was not a good experience and I will not be recommending place or U-Haul to my associates if that is how business is conducted.

Rating:

3.0

I rented a 10' Van and a 6'x12' trailer with a ramp. All was good until this morning went I tried to start the truck, the battery was dead. This was after I had loaded the family and was ready to go. I called the rental location and was told that I had to call the "Roadside Assistance" number listed on the side of the van. I was not successful in reaching anyone so I flagged a driver and he was generous to provide a boost to the dead battery. I noticed that the cables were oxidized. I returned the vehicle and trailer and asked if I could get a "discount" of some sort for my duress this morning. The attendant apologized and said there was nothing he could do. He suggested I call "Corporate". This was not a good experience and I will not be recommending place or U-Haul to my associates if that is how business is conducted.

Rating:

5.0

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Rating:

5.0

Service was excellent

Rating:

5.0

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Rating:

5.0

I plan to recommend this location to anyone and everyone who asks… they were quick, efficient, kind and very understanding. It was an absolute pleasure to work with them. I've moved many many times… this was the best truck rental ever.

Rating:

5.0

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Rating:

4.0

Have used this location several times, and likely will again in the future.

Rating:

5.0

Picking up the truck was easy and quick with the online check in option, there was just a mishap with the rentable dolly. While making the reservation I added one to my order but realized I didn't need it. When I picked up the truck the attendant took the dolly out of the back, when I mentioned that I added one to my reservation but I didn't need it I was assured it wasn't on my bill. When I returned I was indeed charged for the item I didn't use and was told I would be refunded but they couldn't complete the refund at that exact moment and I would be emailed. Not sure if the refund was submitted or not but I would suggest the staff review the charges before completing and closing the contract, especially since I mentioned I didn't need the dolly.

Rating:

5.0

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Rating:

4.0

For some reason after the equipment was returned on time, I started receiving texts and emails that it was overdue. I called the location, and was assured that the trailer was returned on time. I continued to receive emails from U-haul to return the equipment. Maybe the employees aren't entering the data?

Rating:

4.0

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Rating:

5.0

The service at this location is always top notch. They quickly greet you when you arrive, the equipment is always in perfect shape.Thank you

Rating:

4.0

Staff and location were great. Unfortunately the UHAUL I was provided did not work. The door would not close so I was not able to use it.

Rating:

5.0

Everything was very smooth and it was simple to get online, I had a little trouble connecting on the return, but was able to get support to help me answer the questions and attach photos on an email. Very helpful.

Rating:

5.0

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Rating:

4.0

This location always has the equipment I need in their inventory. Not a fancy location but always takes care of me

Rating:

5.0

The gentleman that helped me was very friendly and helpful.

Rating:

5.0

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Rating:

5.0

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Rating:

5.0

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Rating:

5.0

Although short handed, the attendant was very efficient and courteous.

Rating:

5.0

This was my second time renting from this location. Everyone has always been super helpful and friendly. I will definitely rent from this location again, if/ when I need another rental.

Rating:

5.0

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Rating:

5.0

Awesome, was treated above and beyond. Top notch

Rating:

5.0

From my initial call, to pickup of the U-Haul rental, and return, the customer service provided was excellent. I was able to get done what I needed to in a timely fashion and could not have done it without their support. Thank you!

Rating:

5.0

This is one of the best Uhaul locations around. I would recommend this location to others.

Rating:

5.0

This is the best U-Haul place I have ever been too. The custom service is amazing. I drive out of my way to use this store. I pass 2-3 other places too

Rating:

5.0

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Rating:

1.0

Everything!

Rating:

4.0

Staff at this location were extremely helpful and went out of their way to accommodate my needs. The younger employee I worked with was particularly helpful. I would definitely visit this location again.

Rating:

1.0

The property is not maintained. Units are literally failing apart and left untouched. Wall/panel debris is all over the property and repairs not done. Would not recommend this facility

Rating:

1.0

I rented continually for many years and the storage facilities deteriorated every single year. At first we had electricity in each unit ….. FYI …. I vacated in the month of March 2023 and I was paid up through March 31, 2023. Your narrative that I vacated on 6/26/23 is incorrect plus I emailed y’all my intentions in mid March

Rating:

5.0

Nice people

Rating:

5.0

Friendly folks and the storage unit worked great for my needs. Thanks much.

Rating:

5.0

To everyone who have not experienced to business of s&r and the wonderful personnel they are great I have never seen better service each and every time, I have fun and good talks plus friendly atmosphere thank you all

Rating:

1.0

We left our ski boat in this storage unit for less than 2 months while moving and while it was there an animal ripped up the seats. The manager did nothing to help with repairs. I do not recommend.

Rating:

4.0

Friendly staff, unpaved rough roads on premise.

Rating:

5.0

Awesome Staff

Rating:

4.0

Easy process. Facility does need an upgrade to the inside of their road.