Customer Reviews for Sanders Auto Parts

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sanders Auto Parts

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theresa B. on

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ASHLEY F. on

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Sanders Auto Parts always does a great job helping customer

Tanya L. on

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Dianne H. on

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Sanders Automotive employees were great!! We will definitely use them again for any of our U-Haul rentals in the future.

Leslie G. on

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There is no landing gear on the trailer requiring the trailer to be loaded by hand. Trailer had no brakes, chains were excessively long, wiring harness needed repair. I had to use a jack and jack stands to load and unload trailer from truck. I thought it may have just been this location but it appeared all other locations were similar. Will not rent another uhaul trailer.

Leslie H. on

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Outstanding service!

Leslie H. on

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Great customer service

Jeffrey F. on

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Jeffrey F. on

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WILLIAM G. on

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Dionne W. on

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Tar A. on

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Very goos pick-up experience other than they did not have the furniture blankets available that I requested. Therefore, I had to spend extra time driving to another location to get them.

Eric K. on

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DAVID M. on

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Zack B. on

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Mark S. on

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Michael W. on

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The brake rotors were warped and you barely give us enough driving distance.

stephen G. on

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margaret J. on

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KERRY S. on

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Always a pleasure to do business with the staff at Sanders.

Dawn D. on

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Dennis D. on

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Thomas T. on

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If it was not for the uhaul website, I would have never known this location was a uhaul location. My last rental I drove the other way 30 mins to get a truck. It would have been nicer to know about this location. Otherwise great service and rental experience.

TIMOTHY L. on

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Fast and friendly service.

Guy L. on

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Brian M. on

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jonathan T. on

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Tracey T. on

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Stanley B. on

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Excellent

stanley S. on

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Albert G. on

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Sanders is on the mark! With my emergency they were quick to help and get me out the door. I very much appreciated there patience and great customer service.

lisa B. on

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Dennis B. on

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Toi S. on

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Jeffrey L. on

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I use this place for vehicle repairs. The people are friendly and always willing to help.

Nebraska W. on

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Kory F. on

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The poor review is due to uhaul not the specific location. When we made the reservation, we wanted to return the truck to a different location. When the representative called to confirm the reservation, we inquired about this. The representative told us to speak with the individuals st our pick up location. Our reservation was scheduled for 8:00 pm for the pick up time so when we went to pick up, there was no one available to speak with regarding the drop off location. We called uhaul the next morning to inquire and was told because we already picked up the truck, and we could not change the return location. We were given the run around and totally inconvenienced especially being the Fourth of July.

Charles B. on

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william H. on

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Satellite location...nice folks but needs more signage

Mary B. on

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David J. on

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David and his crew were extremely helpful in the whole process of renting the moving truck. I will definitely go back to this location for my next UHaul needs.

ASHLEY F. on

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KRISTEN K. on

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MARLA H. on

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Dempsey C. on

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lisa E. on

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I was greeted in the parking lot monents after arriving and was in and out in minutes the staff was great and very friendly! Will definitely return to this locaton!

Thammarath P. on

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James N. on

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CHRISTOPHER S. on

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JERRY K. on

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Sheri W. on

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Ms. Wilson was so very helpful an worked very hard to assist me with my rental equipment....great customer service!

bonnie B. on

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Asked gentlemen at counter if truck fuel was full. He looked at me and said yes it's ready to go. Let the facility truck had dried mud in cab and water bottles rolling on floor. Got 3 blocks away had a red light stopped looked down at fuel gauge and was close to 3/4. Opened back and swept out before loading my furniture. Went to return to different location filled gas over 3/4 between full and lady charged me more money to fill it up. Told her I did not have full tank and had pictures of fuel gauge and time. She did not care then inspected truck made me sweep out cab and back again. Called the rental where I picked it up and told them what happened and he blamed it on everyone but him. I told him I guess I should have turned around and came back to have them fill it up and he said yes I should have REALLY!!!!!! This was only for 5 hours to move to storage unit and will be needing another truck for Nov. 8th but will take buisnesse else where

ASHLEY F. on

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Always a good location to rent any Uhaul product

Kevin M. on

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AMANDA C. on

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Dan T. on

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the location was closed

Lee G. on

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Sharon V. on

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to reserve equipment and courteous, helpful management.

Cecilia Q. on

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Leslie P. on

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The associate that we delt with upon returning the truck was awesome. Quick, efficient and very polite!

Stephen M. on

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Sean S. on

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Edward A. on

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The inside of the cab was dirty and there was trash under the seat. Everything else was great!

john F. on

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Rikki C. on

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Quickly in and out and staff was very friendly and helpful!

Tanya P. on

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Sanders Auto Parts staff were friendly, knowledgeable and helpful. I had never rented a Uhaul before and they made the experience an easy one. I definitely would recommend them.

stephen G. on

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Christopher D. on

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I'm sorry they got stuck with a junk box.

David B. on

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DAVID P. on

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The guys were great. They took care of us very well.

dana M. on

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Tina W. on

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Very friendly. I was very pleased with the efficiency and would recommend this place to my friends. Great experience. Would use again.

CERECE M. on

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They were unable to hook my car up to the automotive transport even at the local uhaul store and we had to stop during our move which was over 1,000 miles to get new windshield wiper bladed put on because it was snowing and sleeting and they weren't working properly which could have caused us to get into a accident

KIRK K. on

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David S. on

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cindy S. on

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Muffler detached shortly after we left exhaust leak driver was breathing all the fumes truck was not clean ??????

RICHARD W. on

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Excellent Staff A pleasure doing business with I would recommend everyone to use this u haul dealer

otis A. on

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KERRY S. on

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Exceptional service and highly professional and courteous operator and staff. I wouldn't rent a U-Haul from any other area location! Great job, and thanks!!

Justin J. on

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leo B. on

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leo B. on

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richard W. on

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employees were very friendly and curtious keep up the great work

sherry S. on

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Kary K. on

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SONYA J. on

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amanda T. on

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While these comments do NOT reflect the pickup location directly they do reflect my pickup experience. The shop and employees were very nice and helpful. I was told via the scheduling department that I was to pick up my 26 ft truck, appliance dolly, utility dolly, and furniture pads from the above location. When I arrived the only thing they had was the truck. I was told I'd need to call and figure out the rest on my own because they couldn't do anything about it. I agreed, paid for my truck and was on my way. I then spent over 2 hours on the phone being transferred multiple times and sitting on hold while customer service people attempted to sort this out and find the afore mentioned dollies. Finally the dollies were located and I was to pick them up from Aloah Storage on gum branch Rd in Jacksonville, NC at 0830 the next morning. This caused a major set back but we worked with it. I went to pick up the dollies and at 0837 the shop was not yet open. I opted to run a quick errand and come back thinking the manager may have been running late. I arrived back at 0900 and the store was still not open. I called and was informed that nobody would be in that day for several more hours in the late afternoon. I was unable to receive my reserved equipment and left hanging again. I drove across town to the U-Haul center and we attempted to resolve the matter yet again. Spending close to an hour trying to sort this out we located the dollies yet again. So I drive to another part of town to pick up the dollies. I arrived and they had them! But it took nearly 45 minutes to actually receive them as the computer program for the reservation was not working as it should have been. Tuesday I had hired help and a babysitter for my 3 young children. Due to this crazy fiasco I was unable to get what we needed to accomplish in the morning with my paid help, causing us to have to get it done in the afternoon not stoping until 11pm in 100 degree heat. This ordeal cost me time and money I didn't have. I called and complained yet again and I was offered a $50 reservation credit which I appreciate. However I spent more than $50 on my paid help and babysitter. This also caused us to have to load the truck improperly for our move costing us more time and money. On Wednesday I called back telling the CSM that I spoke with that we needed additional time because of this issue and I thought it was wrong to charge me for the additional time because this was out of my control. He agreed and gave me 2 additional days at no charge which I also appreciate. I have moved 13 times in 10 years, most of those were military moves and this one was by far the worst. After this experience I am not sure if I would ever use U-Haul again, and I was so excited because this was the first time I've ever been able to use U-Haul for a move. I am very disappointed at the amount of extra work I had to put into this move to locate equipment that I was told would be with my truck at the pickup location.

richard W. on

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ASHLEY F. on

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Sanders always takes care of the customer

ASHLEY F. on

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none, satisfied with trip

SCOTT J. on

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Jarrod S. on

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BRADY N. on

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whitney W. on

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The truck was immaculate and the customer service was above and beyond. The only thing was we received the truck will less than 25 miles of fuel left behind but we were credited and discounted off the original cost. Had a very pleasant experience overall.

Robert P. on

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Staff friendly and helpful, explained where to drop the truck& hours available.

Linda D. on

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Quincy M. on

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Excellent service.

JAMES R. on

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GLORIA S. on

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Mona D. on

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