Customer Reviews for Sanders Auto Parts
(U-Haul Neighborhood Dealer)

292 reviews

8703 Richlands Hwy   Richlands, NC 28574
(@ Gumbranch Rd)

(910) 324-1944

Location Hours

  • Mon-Fri: 6 am - 5 pm
  • Sat: 6 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 324-1944

8703 Richlands Hwy
Richlands, NC 28574
(@ Gumbranch Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 6 am - 5 pm
  • Sat: 6 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Be open today

John N. 
Rating:
5.0

Very helpful throughout whole process.

WHITLEY L. 
Rating:
5.0

Let renters know which size trailer is best suited for their vehicle to tow

JOSIE M. 
Rating:
5.0

Extremely personable and attentive staff. Solid experience.

Rory A. 
Rating:
4.0

Quality of vehicle offered wasn't the locations fault. The vehicle had ash from cigarettes in the cab. The vehicle had no extras such as usb plug in or a way to connect my phone. It was a long seven hour drive.

Jonathan W. 
Rating:
5.0

Customer did not leave a comment.

Maria F. 
Rating:
5.0

If we ever move again, we will stop here first

Steven S. 
Rating:
5.0

Instructions on how to lower the fender on the auto hauler. Didn't see that until the next day and had to leave my window cracked.

Clark S. 
Rating:
5.0

Outstanding service

Leslie H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
1.0

Sanderson service station was closed..I left the 26' truck there.. did self check out online

RAYMOND W. 
Rating:
5.0

Nothing wrong with the location but U-Haul get your shit together and get a better customer service department and why give a phone number for roadside assistance when your not going to answer. when people are in need they don't want to go to an app or go through online service because somehow some way till get messed up.

Jose M. 
Rating:
5.0

Very nice employee

Nikolay P. 
Rating:
5.0

Staff were very nice.

DAVID P. 
Rating:
5.0

Service was great above return. We had to go down the road to actually return the truck and equipment and go back to location to do turn in, but Dave but very helpful and nice but everything. Told us to come back if we ever needed anything else. Already returned once. Everyone very nice.

JANE G. 
Rating:
5.0

Customer did not leave a comment.

Horton B. 
Rating:
5.0

Great customer services!!

Alicia N. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

DWIGHT K. 
Rating:
5.0

Extremely friendly staff.

Chris G. 
Rating:
5.0

Customer did not leave a comment.

Tanya R. 
Rating:
5.0

Awesome people

Kate E. 
Rating:
1.0

Absolute nightmare. This was the worst experience anyone has ever had renting a truck. I will be filing a formal complaint and posting about my experience. Not to mention NOBODY at Uhaul has contacted me or tried to make this right. TOTALLY UNACCEPTABLE

Ray E. 
Rating:
5.0

Customer did not leave a comment.

Shirley S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Customer did not leave a comment.

Patricia J. 
Rating:
5.0

Excellent service!

WARRENJ W. 
Rating:
5.0

Great folks!

ANGEL V. 
Rating:
5.0

There's no sign to say this place provided UHaul services

ANGEL V. 
Rating:
5.0

Customer did not leave a comment.

Kassaundra S. 
Rating:
5.0

Sander's is my go to place for everything automotive. Excellent staff and mechanics. They always go beyond what's needed.

Bruce S. 
Rating:
3.0

Trash was left in truck

Jonathan S. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Betty H. 
Rating:
5.0

Customer did not leave a comment.

Dennis T. 
Rating:
1.0

Charged me over $50.00 to fill the truck up and the truck had 3/4 of a tank they are ripping people off at this location. AND THE TRUCK HAS A STICKER ON THE DASH FILL TRUCK BACK TO WERE IT WAS WHEN YOU PICKED IT UP

Ronald B. 
Rating:
5.0

every body there were friendly and very helpful. We are moving there and looking to be a customer with them

James L. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

Donald N. 
Rating:
5.0

Nothing

John B. 
Rating:
5.0

I felt like the rates were to high .....

LATOYA H. 
Rating:
5.0

Customer did not leave a comment.

theresa B. 
Rating:
5.0

Sanders Auto Parts always does a great job helping customer

ASHLEY F. 
Rating:
5.0

Customer did not leave a comment.

Tanya L. 
Rating:
5.0

Sanders Automotive employees were great!! We will definitely use them again for any of our U-Haul rentals in the future.

Dianne H. 
Rating:
1.0

There is no landing gear on the trailer requiring the trailer to be loaded by hand. Trailer had no brakes, chains were excessively long, wiring harness needed repair. I had to use a jack and jack stands to load and unload trailer from truck. I thought it may have just been this location but it appeared all other locations were similar. Will not rent another uhaul trailer.

Leslie G. 
Rating:
5.0

Outstanding service!

Leslie H. 
Rating:
5.0

Great customer service

Leslie H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
4.0

Customer did not leave a comment.

Dionne W. 
Rating:
4.0

Very goos pick-up experience other than they did not have the furniture blankets available that I requested. Therefore, I had to spend extra time driving to another location to get them.

Tar A. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Zack B. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

The brake rotors were warped and you barely give us enough driving distance.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

stephen G. 
Rating:
3.0

Customer did not leave a comment.

margaret J. 
Rating:
5.0

Always a pleasure to do business with the staff at Sanders.

KERRY S. 
Rating:
5.0

Customer did not leave a comment.

Dawn D. 
Rating:
5.0

Customer did not leave a comment.

Dennis D. 
Rating:
5.0

If it was not for the uhaul website, I would have never known this location was a uhaul location. My last rental I drove the other way 30 mins to get a truck. It would have been nicer to know about this location. Otherwise great service and rental experience.

Thomas T. 
Rating:
5.0

Fast and friendly service.

TIMOTHY L. 
Rating:
5.0

Customer did not leave a comment.

Guy L. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
3.0

Customer did not leave a comment.

jonathan T. 
Rating:
5.0

Customer did not leave a comment.

Tracey T. 
Rating:
5.0

Excellent

Stanley B. 
Rating:
4.0

Customer did not leave a comment.

stanley S. 
Rating:
5.0

Sanders is on the mark! With my emergency they were quick to help and get me out the door. I very much appreciated there patience and great customer service.

Albert G. 
Rating:
5.0

Customer did not leave a comment.

lisa B. 
Rating:
4.0

Customer did not leave a comment.

Dennis B. 
Rating:
3.0

Customer did not leave a comment.

Toi S. 
Rating:
5.0

I use this place for vehicle repairs. The people are friendly and always willing to help.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Nebraska W. 
Rating:
2.0

The poor review is due to uhaul not the specific location. When we made the reservation, we wanted to return the truck to a different location. When the representative called to confirm the reservation, we inquired about this. The representative told us to speak with the individuals st our pick up location. Our reservation was scheduled for 8:00 pm for the pick up time so when we went to pick up, there was no one available to speak with regarding the drop off location. We called uhaul the next morning to inquire and was told because we already picked up the truck, and we could not change the return location. We were given the run around and totally inconvenienced especially being the Fourth of July.

Kory F. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
3.0

Satellite location...nice folks but needs more signage

william H. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

David and his crew were extremely helpful in the whole process of renting the moving truck. I will definitely go back to this location for my next UHaul needs.

David J. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY F. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN K. 
Rating:
4.0

Customer did not leave a comment.

MARLA H. 
Rating:
5.0

Customer did not leave a comment.

Dempsey C. 
Rating:
4.0

I was greeted in the parking lot monents after arriving and was in and out in minutes the staff was great and very friendly! Will definitely return to this locaton!

lisa E. 
Rating:
4.0

Customer did not leave a comment.

Thammarath P. 
Rating:
4.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

JERRY K. 
Rating:
5.0

Ms. Wilson was so very helpful an worked very hard to assist me with my rental equipment....great customer service!

Sheri W. 
Rating:
1.0

Asked gentlemen at counter if truck fuel was full. He looked at me and said yes it's ready to go. Let the facility truck had dried mud in cab and water bottles rolling on floor. Got 3 blocks away had a red light stopped looked down at fuel gauge and was close to 3/4. Opened back and swept out before loading my furniture. Went to return to different location filled gas over 3/4 between full and lady charged me more money to fill it up. Told her I did not have full tank and had pictures of fuel gauge and time. She did not care then inspected truck made me sweep out cab and back again. Called the rental where I picked it up and told them what happened and he blamed it on everyone but him. I told him I guess I should have turned around and came back to have them fill it up and he said yes I should have REALLY!!!!!! This was only for 5 hours to move to storage unit and will be needing another truck for Nov. 8th but will take buisnesse else where

bonnie B. 
Rating:
5.0

Always a good location to rent any Uhaul product

ASHLEY F. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

AMANDA C. 
Rating:
3.0

the location was closed

Dan T. 
No reviews have been submitted for this location.

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