Customer Reviews for Sandersons Trailers & Hitch

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sandersons Trailers & Hitch

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

JONATHAN L.
Rating:

Customer did not leave a comment.

James H.
Rating:

Overall great experience. Didn't take long to check out and return the truck. Unfortunately, I had the truck longer than expected, but the staff was very accommodating and made the overall experience easier.

DEBORAH L.
Rating:

Too notch customer interaction! These owners are efficient, professional, thorough and helpful. Other than not being able to secure a hand truck there we were completely satisfied with the rental experience and the available equipment.

MICHAEL C.
Rating:

Instructions on office entrance: Drop you rental behind building and place contract in drop box. You better have 4wd, lot was muddy with standing water and totally unorganized. Placed contract in drop box on 1/30 @ 3:30 pm, contract processed 2/1 @ 1015am and charged my card for an additional day.

EDMUNDO G.
Rating:

Very professional and efficient service

APRIL D.
Rating:

I am very pleased with the excellent customer service extended by Erin at the Swansboro, NC, location! Erin was knowledgeable, experienced, and very personable—qualities not often found together. She was willing to work with me to meet my needs, and went the extra mile to make my rental experience as pleasant as possible. Thank you!

James H.
Rating:

Customer did not leave a comment.

DYLAN G.
Rating:

Customer did not leave a comment.

John L.
Rating:

Customer did not leave a comment.

Jarrod W.
Rating:

Customer did not leave a comment.

michael M.
Rating:

Just longer site hours.

TIMOTHY M.
Rating:

Customer did not leave a comment.

RANDALL A.
Rating:

Best U Haul location in Swansboro NC.

BRYAN W.
Rating:

Customer did not leave a comment.

Rusty G.
Rating:

Customer did not leave a comment.

REX F.
Rating:

Customer service great

Theresa W.
Rating:

Customer did not leave a comment.

Ronnie C.
Rating:

Customer did not leave a comment.

Joseph C.
Rating:

Nothing, they made it painless.

mary W.
Rating:

Customer did not leave a comment.

Sean S.
Rating:

Excellent service attendant super nice

Thomas Y.
Rating:

Excellent service. No improvement needed. Erin is always a pleasure to work with.

Brian M.
Rating:

Customer did not leave a comment.

Barrie B.
Rating:

Great staff. Friendly and helpful.

Michelle B.
Rating:

My original drop off location refused to take my truck because they were having an event at their store and Sanderson's was more than glad to have me!!

Christopher B.
Rating:

Customer did not leave a comment.

Pamela C.
Rating:

I have no issues with the customer service or the equipment. Overall a great experience. I cannot think of any improvements needed.

Ronald B.
Rating:

Great Service as always, I always rent from Sanderson's U-Haul, they are the Best.

John M.
Rating:

The location was fine, but overall pick up experience was TERRIBLE. The mobile app was down and wasn't working. Had to call the 1-800 number for uhaul and the customer service person was also terrible. You could hardly hear the customer service person after saying that several times. After an hour the app finally started working and we got the truck. Customer service was worthless.

DAPHENE G.
Rating:

Customer did not leave a comment.

Joshua B.
Rating:

Customer did not leave a comment.

RUSSELL T.
Rating:

Customer did not leave a comment.

James Alan L.
Rating:

Customer did not leave a comment.

Fred T.
Rating:

Customer did not leave a comment.

KEVIN J.
Rating:

Friendly lady, she was very nice and helpful

Timothy N.
Rating:

Customer did not leave a comment.

Bryon W.
Rating:

I worked with Erin at this location and she is great! So helpful and friendly.

Fred T.
Rating:

Dropped off after hours

THOMAS R.
Rating:

This location provides excellent customer service. Went out of their way to help correct an issue with our rental. Would recommend.

Maurice F.
Rating:

Customer did not leave a comment.

Steve A.
Rating:

Customer did not leave a comment.

STEPHEN W.
Rating:

Top shelf business. Would and will rent from them again.

Elizabeth S.
Rating:

Friendly customer service, quick and easy.

Samir B.
Rating:

Customer did not leave a comment.

Michael C.
Rating:

Customer did not leave a comment.

CORY K.
Rating:

Erin was extremely helpful. No improvements needed!

GRANT M.
Rating:

Customer did not leave a comment.

Jean M.
Rating:

Customer did not leave a comment.

Robert S.
Rating:

Customer did not leave a comment.

Robert B.
Rating:

The trailer had a wiring issue which caused several fuse blowouts and now I do not have any working brake lights on my pickup which I will have to pay for to have a mechanic fix !! NOT happy.

BARRY S.
Rating:

Quick service and very helpful.

Donna S.
Rating:

Customer did not leave a comment.

Robbie W.
Rating:

Everything including the online check in & payment was easy and quick.

DUSTINSCOTT S.
Rating:

Erin was very helpful and is always a joy to work with. Highly recommend anyone in the area to use this location!

Michael T.
Rating:

Service was great! The truck was maintained drove good.

Kevin M.
Rating:

Great customer service!

NICHOLAS P.
Rating:

Customer did not leave a comment.

Dequence S.
Rating:

Customer did not leave a comment.

Ronald B.
Rating:

Outstanding Service from this Dealer. Ms. Sanderson did a great job and will definitely go back.

Christopher C.
Rating:

Location was closed when equipment returned

Jackie W.
Rating:

Erin offers great rates & makes the not so exciting rental transaction a breeze! I have not had that level of customer service in a long time. Will be back & refer friends.

EILEEN L.
Rating:

Erin, the customer service reps was wonderful!

Tod D.
Rating:

No improvement. Use on-line check in and save a lot of time. Efficient and speedy.

Stacy W.
Rating:

Customer did not leave a comment.

jordan M.
Rating:

Staff at Sanderson's was very accommodating with scheduling changes I had to make and flexed to ensure I had the equipment I needed on the timeline needed. Will recommend to others and use again in the future.

Jason M.
Rating:

Customer did not leave a comment.

JAMES M.
Rating:

The service was great and timely. I wish I remembered the lady's name, but she went out of her way to help us out. I will say though, if you aren't paying attention, it's easy to miss this location. Twice haha

Richard M.
Rating:

Customer did not leave a comment.

Donald A.
Rating:

Customer did not leave a comment.

JEFF B.
Rating:

Perfect!

Michael V.
Rating:

Customer did not leave a comment.

Colin K.
Rating:

Customer did not leave a comment.

Charles M.
Rating:

They should have verified I dropped of the trailer on Friday

Anthony G.
Rating:

Customer did not leave a comment.

James T.
Rating:

Owner very pleasant and helpful

Jeffrey E.
Rating:

Customer did not leave a comment.

Greg M.
Rating:

Customer did not leave a comment.

Michael O.
Rating:

Nice place, very pleasant proprietor

Richard G.
Rating:

I would not recommend to anyone, especially at night. Whats worse is Uhaul charged me an extra day when I was an hour late dropping trailer off. At pick up they issuing Uhaul said i had a 3 hour grace period for drop off. Pathetic!

Lisa B.
Rating:

Customer did not leave a comment.

Margaret E.
Rating:

The Uhaul web site needs to be updated. I made reservations on or with a rental facility that no longer handles Uhaul rentals. If I had not called four days prior to my long distance move I would never have know that this reservation was not valid. Luckily for me I called another local rental agent and was able to rent the truck and equipment that I needed to make my move. I always use uhaul for my moves.

James E.
Rating:

Nothing, Erin was excellent to work with. Great job!!!!

david W.
Rating:

Nothing. Everything was fine

Ronald H.
Rating:

KEEP UP THE GOOD WORK.

Richard G.
Rating:

Had to drive 16 miles to pick up trailer. Would've been nice to pick it up in my town.

Hildren M.
Rating:

GREAT,HELPFUL AND FRIENDLY

Jim B.
Rating:

Customer did not leave a comment.

David L.
Rating:

Rented a 5x8 trailer kept it 4 hours trailer not large enough. Took it back and had to go to another dealer to get a larger one. Did not think I should have been charged a one day rental.

William M.
Rating:

Nothing. The people are very helpful and pleasant.

Joshua B.
Rating:

Customer did not leave a comment.

James C.
Rating:

Erin was very polite and knowledgeable. A pleasure to deal with.

Angela C.
Rating:

Have a nice little lady at the check-in and also have a decent running truck

John N.
Rating:

Customer did not leave a comment.

Natalie B.
Rating:

Fantastic customer service

Kevin F.
Rating:

Customer did not leave a comment.

Ricky Lanier L.
Rating:

Customer did not leave a comment.

Richard H.
Rating:

Customer did not leave a comment.

Donald A.
Rating:

Customer did not leave a comment.

Gary S.
Rating:

Customer did not leave a comment.

Timothy M.
Rating:

I have rented from this location several times. The customer service is excellent here. Highly recommend!

No reviews have been submitted for this location.

Back
To Top