Customer Reviews for Sandersons Trailers & Hitch

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sandersons Trailers & Hitch

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James C. on

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Erin was very polite and knowledgeable. A pleasure to deal with.

Angela C. on

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Have a nice little lady at the check-in and also have a decent running truck

John N. on

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Customer did not leave a comment.

Natalie B. on

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Fantastic customer service

Kevin F. on

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Ricky Lanier L. on

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Richard H. on

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Donald A. on

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Gary S. on

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Timothy M. on

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I have rented from this location several times. The customer service is excellent here. Highly recommend!

Alan B. on

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Ted G. on

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Howard S. on

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Clayton Y. on

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The service was amazing. My rental got switched at the last minute and this location was actually closing they ended up staying late when they were trying to leave to take their daughter trick or treating to make sure I got my rental on time.

Eliah R. on

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wesley C. on

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Have larger size trailer available

David K. on

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Very friendly. Drop off was easy and quick

Victor M. on

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ROBERT M. on

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John C. on

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Mark H. on

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The after hours check in process is ridiculous and long. The last thing someone wants to do after moving all day is take a bunch off pictures and fill out a form. You should be able to drop it off and put the keys in the box and then have the person working at the office complete the needed documents. I do not work for Uhaul. Either offer a discount for doing the checkin or have the employee do it. To charge $20 to return a truck if I don't do it myself is insane!

Thomas M. on

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First 5x8 trailer I hooked up to my vehicle had a bad turn signal although trailer was in good repair I doubt it had just had this issue. However the company that made the trailer left no way to access light fixture . It is riveted into the trailer so go figure. When I informed the attendant of the problem was instructed to go to the next trailer. What do u know this 5x8 was up to speed am I being to critical ?? I guess the morale of the story is do a good inspection before leaving the yard.

Tim S. on

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Addison P. on

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MICHAEL J. on

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I can't think of a thing. The gal that assisted me was very nice and knew her stuff. She made double sure the hitch was safely connected and secured.

Roger N. on

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This location always has a wide range of rental trucks and trailers. The staff is very helpful and always ensures equipment is hooked up or installed correctly??

William C. on

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Erin was very friendly and helpful. Will utilize the services again

carrie K. on

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Be open

ROBERT W. on

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They had a note on door will return when safe and the phone didn’t have an answering machine to leave a message per the paperwork which asked you to call dropped off at 9 in morning and when I did a follow up call they said I would be charged 20 dollars for after hours drop off I dropped it off in there operating hours not my fault no one there also called after not get a final invoice and it was still opened I have a brother who lives 10 miles from this location and we were able to drive to truck to their location with no trouble the weather was not that bad per my brother who lives in Swansboro address is on contract to confirm where and as of today 4 days later still have not received a call from are manager of received final invoice this a problem for me

Chris H. on

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Sanderson Uhaul was very helpful

paul R. on

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william S. on

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The staff here were very helpful and friendly.

John C. on

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Great service and overall experience! Thank you.

Michael B. on

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The rental location was easy to find and employee (Erin) was very helpful. The yard was also organized which made it easy to secure the trailer. I would go back to rent from her facility again.

Edwin S. on

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There are no choices in uhaul locations. The customer can make a request, but the customer is directed to any other location with the proper equipment that Uhaul chooses. I requested 4:pm pickup while making a phone reservation. I was directed to 12:noon pickup at a location 10 miles away. When I called the actual location, to change to 4:pm, I was told by Erin I “had better arrive before 4:15”, or she would not be there when I arrived. I apologized for putting her out and inconveniencing her with my business. She thanked me. I arrived at 3:30pm and she did all the heavy lifting. I was out of her hair before 4:pm. Uhaul has no customer service skills, and I am just lucky I guess to receive the item I paid to rent when I needed it. The sign on the front of Erin’s building says deposit the contract in the box and drop trailer in rear of building. The website told me to keep the contract. I left the contract because I don’t want to make Erin upset with me.

Chris B. on

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Erin was amazing, friendly and courteous.

john L. on

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Seth B. on

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The heat shield on the inside of the cab of my truck was not installed properly and blew hot exhaust/engine air on my legs for the entire 500 mile drive. It was unbearably hot. A claim has been filed for a refund, I’m waiting a response.

Robert D. on

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James P. on

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Courteous, prompt overall great experience.

Carl H. on

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Erin Sanderson was very friendly and made this process easy for me to pick up and return.

george A. on

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I have used this dealer for years. Their service is consistently excellent.

GEORGE W. on

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Very helpful and polite.

Dan L. on

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Great customer service at this location. Thank you!

Robert H. on

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Nothing specific. Good crew.

Christopher H. on

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david byron W. on

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Karen J. on

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Customer service was absolutely wonderful. The owner was friendly and very helpful. She made the experience very easy and fast.

Dennis C. on

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Debra J. on

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Roger N. on

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Friendly, helpful and always has the equipment that I need. Great UHAUL location!!!

TOM W. on

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Ed R. on

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The lady that checked the truck in was very pleasant and helpful. The experience here was painless and quick.

Howard B. on

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Francis C. on

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Cody S. on

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GERALD O. on

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Duncan C. on

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Joseph C. on

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Right rear tail light did not work

Gayle H. on

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GARY H. on

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None at this time.

Lee C. on

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James W. on

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Michael L. on

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troy M. on

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24/7 truck rental quick and easy Thank you

Todd A. on

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Richard R. on

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Lee E. on

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Don’t change a thing!!!

Benjamin S. on

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Annette R. on

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William C. on

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Comment on process, not this site. My turn-in was after hours; I had not been informed about the turn-in use of u-haul.com, so left the truck without taking photos and using location verification. However all went smoothly and completely satisfactory equipment and rental.

aNDY H. on

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Carol C. on

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Erin (owner) fixed a fouled up booking assigned to Peterson's who never called me to confirm OR to inform me that the trailer I wanted was unavailable. Sandersons was my preferred pickup and yet Uhaul booked me elsewhere without any notice! Erin fixed everything - super happy and will rent there again.

Linda H. on

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gene B. on

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Wyatt M. on

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Inspect the equipment to ensure safety standards

Denise C. on

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Clean, professional and efficient. Great experience.

Kristy C. on

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Customer did not leave a comment.

Tracy T. on

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U HAUL WAS NOT VERY ACCOMIDAING WITH. THEY CANCELED RESERVATION AND DIDNT CHANGE THE DATE I NEEDED. THEN WHEN THEY FOUND ANOTHER TRUCK IT WAS A DISTANCE AWAY. THEY SCREWED UP MAKING IT A TWO WAY INSTEAD OF A ONE WAY. THEY DOUBLE CHARGED ME. THIS HAD NOTHING TO DO WITH SANDERS. IT WAS ALL ON THE CUSTOMER SERVICE APPLICATION. NOT SATISFIED WITH UHAUL AT ALL.

TAMMY M. on

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perry J. on

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What a very nice experience. The individual that helped me at this location was very helpful, nice and respectful. No improvement here. couldn't ask for a better experience.

Kent S. on

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Philip C. on

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Everything very easy to navigate

Jenny S. on

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Jacob A. on

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george A. on

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Nothing/ Great service all the way.

Tim M. on

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Great customer service!

Walter D. on

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had to return to a closed location. i had no problem with this, however i was a little concerned just leaving the trailer with no signed proof of delivery.

MARK H. on

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Very convenient local dealer close to the beach town we moved furniture to. Backed the trailer in, the rep checked it out, we unhitched it and drove off. Super easy, convenient and affordable.

Linda F. on

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Good truck uhaul like that

Owens Transport B. on

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Michael F. on

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Great location. Very friendly and helpful.

ROBERT M. on

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attendant very rude, I have rented 6 trucks this year and everyone else has been extremely helpful. at sanderson she said she always went to lunch from 2:30 to 3:30 so I arrived at 2:00 to find the out to lunch sign. and when she did show up she was very rude. I will not pickup another truck from this sight.

John N. on

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Great customer service!

CAROLYN B. on

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She was excellent! Thank you!

George S. on

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Great swift friendly service.

Alice N. on

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Michael M. on

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My Husband and I had a very good experience with the U-Haul pick up location. The equipment was ready to go and clean, the employee was very nice!

Thomas O. on

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Everything went as planned. Good people to work with.

Cindee R. on

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helpful