Erin is so professional and helpful. She actually made the reservation for me and was a very good experience!!Graham W.
Customer Reviews for Sandersons Trailers & Hitch
(U-Haul Neighborhood Dealer)
Swansboro, NC 28584
Services at this Location:
- Monday9:30 am–4 pm
- Tuesday9:30 am–2 pm
- Wed–Fri9:30 am–4 pm
- Saturday9:30 am–12:30 pm
Special Operating Hours
- 12/2/2022: 9:30 am - 1:30 pm
- 12/9/2022: 9:15 am - 12:15 pm
- 12/15/2022: 9:30 am - 2:00 pm
- 12/23/2022 - 12/26/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Erin is always the best person to get a Uhaul truck from. The trucks are always clean and well maintained. Sandersons is the best place to get a Uhaul truck because Erin knows what she is doing and it does not take long to get your truck or turn it in. I will definitely always be getting my truck at SandersonsRaymond A.
Customer did not leave a comment.Susan S.
Customer did not leave a comment.Carl K.
Have personnel presentamanda M.
Customer did not leave a comment.David L.
Customer did not leave a comment.CHRISTINE T.
They are Fabulous!!Christine T.
Customer did not leave a comment.Bob F.
Customer did not leave a comment.Warren A.
Awesome customer service. Very polite and helpful. Highly recommended!William C.
Customer did not leave a comment.Ada S.
Customer did not leave a comment.brandi C.
Customer did not leave a comment.Debbie Y.
Customer did not leave a comment.Shelly B.
Great customer service and very friendly 🙂David T.
The lady that helped me was extremely kind and very friendly. She made our rental experience very easy.DOUGLAS H.
26 foot box truck, Ford. Vehicle drove well and was easy to handle. Vehicle was great on smooth pavement but exhibited an annoying foreword and back surge on secondary roads both loaded and empty. Also, the steering wheel was off about 45 deg. to the left when driving straight down the road blocking part of the dash. Very annoying. Overall, an acceptable rental.William S.
The large enclosed trailer we had had a very heavy tongue. These should come equipped with some sort of jack. The location did supply one to help install when we rented, but due to the business being closed on return, it was difficult to remove from the truck.William R.
Customer did not leave a comment.PATRICIA M.
Great and fast serviceRobert M.
Customer did not leave a comment.James Y.
Customer did not leave a comment.Travis H.
Nice people! Everything went fast and efficient with the pick up drop offRickey B.
Everything was handled perfectly, quick and easy!Mario R.
It was a little confusing on where to park when we arrived to pick up the truck. Other than that, check in was simple and she was very friendly.Joe P.
Great customer service and very friendly management.Ian M.
Great customer service.donald S.
Nothing! Awesome experience!Paige S.
Tried stopping by several times during work hours between 2-4pm and always got the â€œout to lunchâ€ sign. Ordered a hand truck and shipping blankets but they were secured inside the truck with green seals. Sign stated that if the seals are broken I would be charged for using them. Since I did not need the equipment I did not break the seals yet I was still charged for the gear. If I'm being charged no matter what why have the seals and sign there?? There was garbage in the glove box as well. Also, since I was unable to speak to a real person I chose to get my rental via mobile phone. I submitted all of my info and credit card payment ahead of time. When I went to pick up the truck I had to take pictures of my license, pictures of me, get verified by having uhaul call someone else, AND then I had to wait another ten min for someone at UHaul to get me set up JUST to tell me they were waiting on my credit card info. When I logged in into card number was already there. I lost more than 30 min waiting for all this. This was an all around terrible experience.James M.
Customer did not leave a comment.Jay H.
Drop off was when the office was closed.Diana B.
Customer did not leave a comment.Dennis B.
Awesome customer service. She was very helpful and informative and answered all my questions that related to my needs. I will definitely recommend to friends and family for future reference.Rose Marie W.
Customer did not leave a comment.William R.
Smooth transaction as is.MATT W.
Customer did not leave a comment.Kelly H.
Super friendlyJames S.
Customer did not leave a comment.Russ D.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.don B.
The lady at the office was very friendly and professional. Would absolutely use this location again.LADONNA F.
Customer did not leave a comment.Kathy G.
Sanderson team went above to make sure we were taken care of and assist with our move- highly recommend them to anyoneDANIEL E.
They were closed when I returned truck and I couldn't get my phone to do the 24 hour online return. I called them the next day and the lady said they took care of everything for me and was very pleasant to speak to.DON D.
Customer did not leave a comment.Julia B.
Customer did not leave a comment.JASON N.
Customer did not leave a comment.JOHN S.
Customer service was great!CARL S.
The mobile check-in did not work well as the agency was small and the application kept directing me to a different store.DAVID W.
We couldn't have been happier with the service. Erin helped us hook up the trailer and answered all our questions. She made it so easy. Would highly recommend this location.NANCY R.
Very nice & helpful couple working here!RODNEY M.
Good job Merry Christmasdavid C.
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.kim S.
Customer did not leave a comment.Michele C.
Nice people, good equipment, fair price.WORTH E.
The person as the desk was not very friendly and frankly it felt like I was an imposition.WALTER W.
No issues with the reservation. However, I was not notified in advance as to where I should pick up the trailer. This is the second time I've had this experience of not being notified. Knowing this, I therefore stopped by the uhaul rental location the day before I was to pick up the trailer and verified from where I should pick up the trailer.Wayne M.
Customer did not leave a comment.THOMAS V.
Erin provided great customer service.PATRICK H.
Customer did not leave a comment.Philip S.
Make sure the person on the phone understands very well the needs and do not mess things up. Talk with understanding.Dorthy S.
The right front headlight was not working. Ensure the trucks are operating as expected. Also, total mileage for rental did not cover additional miles for drop off.GREGORY R.
Customer did not leave a comment.Jeremy Y.
Customer did not leave a comment.Beverly W.
Customer did not leave a comment.DANIELLE C.
Customer did not leave a comment.CHRISTOPHER H.
Customer did not leave a comment.Mykal Z.
Customer did not leave a comment.Gail H.
Customer did not leave a comment.Kristin B.
Small uhaul drop off/pick up that doesnt alway pop up on a google sesrched map. Fast, easy amd personal service with great recommendations.KIRBY S.
All was goodWILLIAM B.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.Caroline R.
We have rented here multiple times. Ms Sanderson is so nice and knowledgeable and a pleasure to deal with. Thank you!!CRAIG C.
Customer did not leave a comment.WILLIAM B.
This location was on their game. Quick, efficient, and expert. I don't think I'll be in a position to do business with them because im in another state, but they are a model for a location.PATRICKNICHOLAS G.
Nothing, you were awesome!JAMESANDREW B.
Customer did not leave a comment.Mark H.
Available parking spots were extremely limited when I dropped my van off.Christopher S.
Customer did not leave a comment.Anastasios O.
Customer did not leave a comment.LINDA I.
Customer did not leave a comment.GREGORY W.
Erin Sanderson is wonderful. I use her business for all my U-haul needs. She goes out of her way to work around my schedule.WILLIAM H.
Customer did not leave a comment.Dennis M.
Customer did not leave a comment.WAYNE M.
Customer did not leave a comment.James A.
My drop off time was before the location opened so I have no review to give for that locationJUDY G.
They were very friendly and went above and beyond to make it a great experience, they even worked it out so we could keep the same truck another day when we had issues with movers.DWAIN W.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.NICHOLAS M.
Outstanding service at this location. They got our contract modified so we would not incur extra costs.LOREN J.
Customer did not leave a comment.KODY H.
This was a really good experience!phillip C.
Customer did not leave a comment.FELICIADEMETRIA S.
Customer did not leave a comment.JONATHAN M.
Customer did not leave a comment.Joshua C.
Customer did not leave a comment.DOUGLAS O.