Customer Reviews for S&H Gas & Liquor Phillips 66
(U-Haul Neighborhood Dealer)

848 reviews

1601 Old State Rd   Mattoon, IL 61938
(Phillips 66)

(217) 235-6179

Office Hours

  • Mon-Fri: 5 am–10 pm
  • Sat: 6 am–10 pm
  • Sun: 8 am–10 pm

Services at this Location:

Contact Us

(217) 235-6179

1601 Old State Rd
Mattoon, IL 61938
(Phillips 66)

Services at this Location:

Office Hours

  • Mon-Fri: 5 am–10 pm
  • Sat: 6 am–10 pm
  • Sun: 8 am–10 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Chris D 
Rating:
5.0

Great customer service and attention we will be using again

Mark E 
Rating:
5.0

Customer did not leave a comment.

JOHN K 
Rating:
5.0

One of the best Uhaul dealers I have been to

JOHN K 
Rating:
4.0

Customer did not leave a comment.

Matthew M 
Rating:
5.0

Customer did not leave a comment.

Colton J 
Rating:
5.0

From the time I picked up the moving truck to when I dropped it off, everyone was extremly helpful and professional. The em0loyee. Alan in Rolling Meadows pulled the truck up for me. He was great! The young lady in Mattoon where I dropped the truck off helped me immensly. I am mobility challenged and had trouble getting into the truck ( it was high). The young lady in Mattoon moved the truck for me after I refilled the gas tank. I would use Uhaul again. Thank you!!

Gabrielle G 
Rating:
5.0

Customer did not leave a comment.

Antonio H 
Rating:
5.0

Nada... All Good! Always friendly and courteous.

Paul L 
Rating:
5.0

I enjoyed an excellent experience with this rental. I saw nothing that needed improved upon. Customer service was great, the process was easy, and the overall experience was better than I expected. Thank you!

Rebecca F 
Rating:
5.0

Customer did not leave a comment.

Paul B 
Rating:
5.0

This place was the best place I've picked up a uhaul.

carmine r 
Rating:
5.0

Customer did not leave a comment.

Christina R 
Rating:
5.0

A+ rental experience!

Rob W 
Rating:
5.0

Customer did not leave a comment.

Tony H 
Rating:
5.0

Customer did not leave a comment.

Stan f 
Rating:
2.0

The first location I went to did not have my truck. I had to spend over an hour getting ahold of and talking with customer service to get it all figured out. Then I had to drive to another location to get my truck. This is all after I rented the 10 foot and they called me a day later letting me know I had to drive the 15 foot with no gas reimbursement for the difference.

Julia C 
Rating:
1.0

The lot was covered in ice...the attendant didnt even tell me which truxk was fine..gave me keys and said figire it out. I fell on the ice hitting my head and attendant offeres no assistance and said oh wel not her problem she iant u haul. I am now sufdering headaches and swollen neck...i paid for gas and was barely off the mark and got charged for gas...didnt have reaervation full 48 hours and arill chargwd same amount..will never use this again

Stephanie H 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
4.0

Everything was great

RICHARD Y 
Rating:
5.0

Customer did not leave a comment.

Shirley E 
Rating:
5.0

Customer did not leave a comment.

Sandra C 
Rating:
5.0

Very smooth and friendly transaction

Larry T 
Rating:
5.0

Will recommend to everyone we know

RICHARD Y 
Rating:
5.0

The rental was for 5 days and I'm being charged for 3 additional days instead of one. Also. It takes longer than 3 days to move contents in a 20 foot truck longer than the days you allow. Especially if you're older or single and have no help.

Charlie L 
Rating:
4.0

Customer did not leave a comment.

Clyde F 
Rating:
4.0

Customer did not leave a comment.

DUANE M 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D 
Rating:
5.0

Customer did not leave a comment.

alan d 
Rating:
5.0

Quick, friendly service. Blessings!

Jim W 
Rating:
3.0

The customer service was okay need to be more than 1 person at the register

dylan B 
Rating:
5.0

Customer did not leave a comment.

Tom S 
Rating:
5.0

I asked for moving blankets and they said they had 6 available and there were none. It hadn't been swept out so I had to sweep it out before loading my things.

cathi m 
Rating:
5.0

Customer did not leave a comment.

Bob G 
Rating:
5.0

Customer did not leave a comment.

Grant T 
Rating:
5.0

Customer did not leave a comment.

JERRY W 
Rating:
4.0

The cashier at this location was able to complete this contract.

KATHLEEN O 
Rating:
5.0

very good

Levi B 
Rating:
5.0

Customer did not leave a comment.

roger g 
Rating:
4.0

Make sure the trucks are in working order. I sat on the side of the road in the pouring rain, with no wipers. After 3 hours of being cold and wet. finally, someone came to help. This trip was not the best experience for me and my grandson.

Jenny F 
Rating:
5.0

Awesome customer service. Mrs. Good- Davis was excellent! Very engaging. Very helpful. We need more people like her in the workplace!

ANDREW D 
Rating:
5.0

The place my truck was rented from was awesome. However, when I gave them my number, some other guy started texting me. I got 4 text in a few hours and ended up blocking the number. Now, I was tired, and a little irritable, but I thought he was being rude. Otherwise it was a great experience. The truck was fantastic, and I will highly recommend to friends in the future.

Scott S 
Rating:
5.0

Customer did not leave a comment.

Phil B 
Rating:
5.0

Customer did not leave a comment.

Jeff D 
Rating:
5.0

Nothing at this site. The folks are always very friendly and ready to help, if you have any questions regarding rental of their equipment.

WILLIAM E 
Rating:
5.0

Customer did not leave a comment.

Angela H 
Rating:
5.0

Customer did not leave a comment.

nancy h 
Rating:
5.0

Nothing

Jeffrey C 
Rating:
5.0

Everything worked great. Thank you.

Andy B 
Rating:
5.0

N/A

Leha F 
Rating:
4.0

Customer did not leave a comment.

Joe S 
Rating:
4.0

Customer did not leave a comment.

ROSS H 
Rating:
5.0

Customer did not leave a comment.

Joseph O 
Rating:
5.0

Customer did not leave a comment.

Richard C 
Rating:
5.0

no problems at all! Would recommend!

Suzanne N 
Rating:
5.0

I was completely satisfied with the experience. Nice people to work with, the next time I need a rental I know where to go!

MICHAEL H 
Rating:
4.0

Customer did not leave a comment.

JEFFREY D 
Rating:
5.0

Very nice place and people!

Phillip M 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
3.0

At pickup and drop-off everyone was super helpful and it was much appreciated. I'll definitely rent from here again.

Louise H 
Rating:
5.0

Customer did not leave a comment.

Todd B 
Rating:
4.0

Customer did not leave a comment.

Vickie C 
Rating:
5.0

I like how I was able to go at 9pm and pick this up. Everything worked out as needed

Shawna N 
Rating:
4.0

Customer did not leave a comment.

DON B 
Rating:
5.0

Staff was friendly and efficient. Equipment was clean and in good working order.

Dennis A 
Rating:
4.0

Customer did not leave a comment.

Rebekah S 
Rating:
4.0

Customer did not leave a comment.

Chris R 
Rating:
4.0

We hired a driver and mover and he was excellent. We were pleased with the truck.

LARRY S 
Rating:
5.0

Customer did not leave a comment.

Tabitha F 
Rating:
5.0

Customer did not leave a comment.

Sidney M 
Rating:
3.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Alyssa H 
Rating:
4.0

This was not my first choice of location. I was forced to go out of my way to drop off from Charleston. And incurred additional costs because I went over the allotted mileage. Not out of choice. :-(

Andrew H 
Rating:
5.0

Excellent customer service!

Jose L 
Rating:
5.0

Customer did not leave a comment.

PATRICK R 
Rating:
3.0

Inside was dirty...someone had exploded a pop or something. There was rocks and dirt all over floor mats. The driver side door would barely close unless we slammed it. It was checked in with the milage a hundred miles off from what they were telling us.

Kathy A 
Rating:
5.0

All good.

ERMA B 
Rating:
4.0

Customer did not leave a comment.

john a 
Rating:
5.0

Customer did not leave a comment.

Gabriel W 
Rating:
4.0

Customer did not leave a comment.

Harlan F 
Rating:
5.0

Customer did not leave a comment.

DON J 
Rating:
4.0

Customer did not leave a comment.

Scott L 
Rating:
5.0

I will ABSOLUTELY use this location for any uhaul I might need in the future. They were extremely friendly, helpful and quick with the rental process. I highly appreciate them.

Jennifer S 
Rating:
4.0

Customer did not leave a comment.

Barb H 
Rating:
5.0

Back tires were bald and had to pay a tow truck to get it out of the mud

Chris D 
Rating:
5.0

Customer did not leave a comment.

Glen S 
Rating:
5.0

Great location and everything was clean and maintained! Highly recommended this location to everyone!

NARENDRA D 
Rating:
5.0

Customer did not leave a comment.

Danny M 
Rating:
5.0

Customer did not leave a comment.

William D 
Rating:
3.0

Customer did not leave a comment.

Richard M 
Rating:
4.0

Friendly and responsive customer service

Lisa H 
Rating:
1.0

Was ignored even after we talked to the casher. And took aver 45min to complete the checkout process. The reservation was done online, and all the info was submitted to make the process. They keep checking out customers that came in after we did. Will never use this location again. I would give 0 star if it was an option.

Donald S 
Rating:
5.0

Customer did not leave a comment.

Jeff D 
Rating:
4.0

Customer did not leave a comment.

stiven p 
Rating:
5.0

very easy return and great personnel.

KURT K 
Rating:
5.0

Customer did not leave a comment.

Helena V 
Rating:
5.0

Customer did not leave a comment.

Keith H 
Rating:
4.0

It was hard ti find

Corey F 
Rating:
5.0

Wonderful service and was there and available when I needed it. Definitely recommend

autumn f 
Rating:
5.0

Customer did not leave a comment.

tina f 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top