Customer Reviews for S&H Gas & Liquor Phillips 66
(U-Haul Neighborhood Dealer)

728 reviews

1601 Old State Rd   Mattoon, IL 61938
(Phillips 66)

(217) 235-6179

Location Hours

  • Mon-Fri: 5 am - 10 pm
  • Sat: 6 am - 10 pm
  • Sun: 8 am - 10 pm

Services at this Location:

Contact Us

(217) 235-6179

1601 Old State Rd
Mattoon, IL 61938
(Phillips 66)

Services at this Location:

Location Hours

  • Mon-Fri: 5 am - 10 pm
  • Sat: 6 am - 10 pm
  • Sun: 8 am - 10 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Levora C. 
Rating:
5.0

Customer did not leave a comment.

Roger A. 
Rating:
2.0

I had to call two times to get a confirmation email. When I showed up to pick up the truck, my reservation was cancelled and moved 20 minutes away. I had no furniture pads available, and it took me an hour and a half to complete the new rental once all was said and done. I'm just glad they had an extra truck available for a one way move.

Andrew M. 
Rating:
2.0

This was the worst vehicle, we were not sure if the truck would break down on the road. Maintenance of truck is a must.

Ron S. 
Rating:
1.0

Customer did not leave a comment.

Chad T. 
Rating:
4.0

I rent uhauls all the time, even for small moves. Love them!

Sandra H. 
Rating:
4.0

Customer did not leave a comment.

WALT K. 
Rating:
5.0

It was fast..nothing to improve!

thomas C. 
Rating:
5.0

Outstanding service.

Robert C. 
Rating:
5.0

Staff was friendly and the rental process was handled efficiently. Will rent from this location again.

Brian I. 
Rating:
5.0

I haven't got my deposit back yet

Shawn E. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
3.0

nothing to mention

philip M. 
Rating:
4.0

Customer did not leave a comment.

Dan R. 
Rating:
5.0

Make them easier to step into, up into and down out of. The majority of population does not have 6 ft. long legs

Sandra H. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Stan F. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

This was fine. I didn't have to deal with anyone.

Christina G. 
Rating:
4.0

Customer did not leave a comment.

Christina G. 
Rating:
4.0

Not so much the locations fault, but the equipment I was given had a fender broken. Which was held together by a mass of wires. Which those wires broke when I was nearly through the trip allowing the fender to rest ontop of the tire. So I think it would be better to give non patched equipment for customers to use.

Brenden R. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
2.0

I had to make a call after my receipt was emailed to me. I barely drove 5 miles and I was charged for 70 miles. I called as soon as I read the email. I then followed up with a phone call. They just stated they'd look into it. I'm still waiting for a major refund.

Katherine B. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Lorie S. 
Rating:
5.0

Customer did not leave a comment.

Rodney E. 
Rating:
3.0

Garbage in the cab, wasn't swept out

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Excellent customer service. Very easy to get in and get out

DENISE B. 
Rating:
1.0

Bathroom inside was the worst I'd ever seen. BM all over the toilet and no soap. Uhaul was dirty and had a used vape in it

Jesse W. 
Rating:
3.0

The truck was leaking water inside on my stuff and steering wheel was completely crooked hard to drive and it only had 79,xxxxmiles sad sad you guys can't keep maintenance up on newer trucks

Joey M. 
Rating:
5.0

Customer did not leave a comment.

TERRY G. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
4.0

The truck's engine light was on when I checked out the truck. I notified the person working. They said it has recently been serviced and not to worry about it. They didn't have another one to give me so I drove with the engine light on the entire time.

April F. 
Rating:
5.0

The staff at this location were helpful and friendly, would definitely recommend this location to friends and family!

Al D. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
1.0

I drove the truck 5 miles and was charged 25 dollars for gas when i should have been charged for one gallon. That is deceitful and if not fixed I will report to the Better Business Bureau.

Cheryl R. 
Rating:
3.0

Customer did not leave a comment.

Genie H. 
Rating:
4.0

Customer did not leave a comment.

Clara J. 
Rating:
5.0

Customer did not leave a comment.

Kala G. 
Rating:
4.0

Extra help at desk, clean floors in cab, keep trucks out of muddy areas so customers dont have to walk in mud.

Chris D. 
Rating:
5.0

Customer did not leave a comment.

Mark I. 
Rating:
5.0

Good service

Franshika J. 
Rating:
5.0

Keep doing what you do.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Ruth C. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
3.0

I picked u unsullied late and used for 7 hours and had for 8 but was charged for two days because it was past 3pm. Asked was and they where rude to me..I rent a lot of hauls and this was horrible experience..

ROGER B. 
Rating:
4.0

The drop off location was very efficient in checking in the U-Haul car transport we rented.

DENNIS G. 
Rating:
4.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Very helpful and very professional

glenna G. 
Rating:
4.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

Customer did not leave a comment.

Nancy R. 
Rating:
5.0

Customer did not leave a comment.

Ed R. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

The staff at this location are so nice. They make it very easy to work with them. We'll continue renting from them!

Lainey E. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
3.0

Customer did not leave a comment.

Rick B. 
Rating:
5.0

Customer did not leave a comment.

Amber M. 
Rating:
4.0

Truck is showing wear and was not clean. People at location are polite and nice.

Kathlene H. 
Rating:
1.0

Vehicle was filthy, check engine light was on. Vehicle was covered in ice, roll up door frozen down. Reserved an appliance dolly and they said they don't carry them. Offered a regular dolly for free. That was nice but we already had that. Reserved 20 moving blankets, theirs had been stored outside in plastic packages and had gotten soaking wet and froze into blocks of ice. Completely useless. Not pleased with any quality of product; however the staff was very, very nice.

Elizabeth B. 
Rating:
5.0

Nothing, the staff is super friendly, and they get you right in and out!!

JULIE M. 
Rating:
3.0

Customer did not leave a comment.

Lawrence M. 
Rating:
5.0

Customer did not leave a comment.

Ron H. 
Rating:
4.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Moniqu did an outstanding job and was very professional.

JAKEB C. 
Rating:
1.0

After returning uhaul and paying in full with cash you people still have $94 dollars on my credit card on hold

BRIAN L. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

TAMMY C. 
Rating:
5.0

Customer did not leave a comment.

Sid E. 
Rating:
5.0

Customer did not leave a comment.

Cody M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Very courteous and professional. Great experience

DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
4.0

Customer did not leave a comment.

tim S. 
Rating:
1.0

Provide details about services that would benefit the customers needs in a cheaper and more efficient way.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

Theresa M. 
Rating:
5.0

I was very impressed. They even went out to let it warm up while we finished the paperwork. It was a very cold morning, so that was appreciated!

Andrew R. 
Rating:
3.0

The truck was in poor condition. Headlights were damaged & pointed into the ditch about 20 feet from the truck and went out on 2 occasions, the ramp was damaged & would not work right, seatbelt would not retract, truck cab was clean but smelled terrible. When I picked up the truck the gas gauge showed 3/4 of a tank, 20 miles later it was at 1/4. The rear end felt like it was going to come apart every time I turned a corner. If it hadn't been an immediate need for a truck I would have returned it immediately & requested a refund. I've used several uhaul trucks in the past & this was BY FAR the worst truck I've ever rented. It's an accident waiting to happen.

Richard O. 
Rating:
5.0

Customer did not leave a comment.

Krista L. 
Rating:
5.0

Customer did not leave a comment.

ANGEL C. 
Rating:
5.0

Customer did not leave a comment.

Melissa F. 
Rating:
5.0

Just treat them the same as U did me!

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Howard B. 
Rating:
5.0

Nothing to add Friendly helpful staff Thank You

Brion S. 
Rating:
4.0

I waited over 5 minutes to check in the truck while the staff member was talking on the phone

Kenneth C. 
Rating:
5.0

Busy at the time but still friendly and efficient!

Robert D. 
Rating:
4.0

Customer did not leave a comment.

GLENN M. 
Rating:
3.0

See previous comments

RANDALL S. 
Rating:
5.0

Customer did not leave a comment.

Carrie R. 
Rating:
5.0

good folks

Walter R. 
Rating:
5.0

Customer did not leave a comment.

Christina K. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
4.0

This is a very busy convenience store. It would be nice to have an area moe conducive to doing U-haul busine not mixed with the groceries.

ROBERT S. 
No reviews have been submitted for this location.

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