Horrible . Rented on a Thursday 11am returned at 5:30pm Same day - not only did i call and clear before dropping off they charged me 20.00 extra both days because i returned to same rental Outfit after hours . Makes no sense . I literally returned than 6 hours when they are only open until 5 . How the heck do they expect to charge 20 extra per day if someone can’t make it (even under 24 hrs) when there business hours on Sundays are 12-3pm? So if i rent Saturday at 10 and and return 9am Sunday because they aren’t open they charge? Lady was rude , condescending / also was told i had to do insurance when my insurance covers. So used two separate days 5 hours and cost me 90.00 because $70 unnecessary fees? For 20.00 rental and mileage ? I will be Calling corporate- horrible experience.
JERETT R
Customer Reviews for Stor it Here
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly staff and easy pickup/drop off process
Ryan HAn informed email prior to pick-up on what steps are required to do at pick up and return. I was unaware that all but getting my keys was done on the U haul app.
HEATHER DExcellent customer service
MAFOA AI had a great experience with my rental. I can't recall her name but the woman at the front desk was very helpful. Only negative was that it cost $25 to leave your car in the parking lot and that wasn't disclosed when booking online.
ERIK RU-Haul staff at pickup location was five Star, the truck was left dirty with only a half a tank of gas.
BRIAN PStaff was wonderful to work with!!
DARREN PEverything went very smoothly. The van was brand spanking new. Very very nice. I could not get the pictures to download to your site but that was probably something I did wrong? Just got the circle of death spinning around and around. Thank You for always having nice vehicles.
MARK FThe woman for u haul was exceptional at her job
Gregory HOverall good customer service.
ALFREDO HEverything went perfectly for me. The truck was exactly what I needed. The person at the desk was friendly and helpful. Everything was ready for me upon arrival, so I was on my way quickly. The after hours drop box was easy to use. I received a receipt via email quickly. Thank you.
MARK Measy after hours check-in using the app
David VClean, professional and fantastic customer!
NICHOLAS JI got charged an extra $100 for a damage fee. My truck was never damaged.
NOELLE GGive these lady's a raise.
GARY WTruck was dirty. I only needed the uhaul for a few hours and the facility was going to charge me to park my car in their parking lot. The truck didn’t have a full tank of gas. I filled it up to the same level and the rep had to note that the tank was full upon returning or the system was going to charge me $34. The truck is only $19.95 to rent but you pay $1.59 per mile! I definitely won’t be renting a U-Haul again nor will I be using the facility I rented from.
LINDSAY L