Customer Reviews for S&T Towing of SW Florida
(U-Haul Neighborhood Dealer)

99 reviews

17525 Rockefeller Cir   Fort Myers, FL 33967

(239) 790-5623

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/11/2021: Closed
  • 5/29/2021 - 5/31/2021: Closed

Services at this Location:

Contact Us

(239) 790-5623

17525 Rockefeller Cir
Fort Myers, FL 33967

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/11/2021: Closed
  • 5/29/2021 - 5/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

uhaul came in an hour before we picked up & then a dead animal smell came when we opened up the uhaul in Jacksonville, never found it but it was there

Gail T. 
Rating:
4.0

Customer did not leave a comment.

Fernando S. 
Rating:
5.0

Customer did not leave a comment.

Bryan L. 
Rating:
3.0

Customer did not leave a comment.

KUEN E. 
Rating:
5.0

Lauren went above and beyond with helping us with out rental

WALTER T. 
Rating:
5.0

Customer did not leave a comment.

REGINALD P. 
Rating:
4.0

Customer did not leave a comment.

WAYNE C. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

S&T was great. I will never rent again from UHaul. I had booked a truck at a different location. Everything was set. I arrived at 10:15am to pick up my truck - only to be told U-Haul had given my truck to another customer. I was never called or notified. Could you imagine arriving at a hotel only to be told your room was given to someone else? Unbelievably bad process. Still hard to believe a company would operate that way.

MARK H. 
Rating:
3.0

Customer did not leave a comment.

ANDREW T. 
Rating:
5.0

Very helpful staff!!

STEPHEN C. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Your website check in needs some work.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Z. 
Rating:
4.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Abel R. 
Rating:
4.0

There should have been a dolly available to use in the truck.

Diana B. 
Rating:
5.0

Customer did not leave a comment.

LISA H. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Outstanding service! Great people

Danny F. 
Rating:
5.0

Great job

Patricia S. 
Rating:
3.0

Customer did not leave a comment.

KENT M. 
Rating:
5.0

Customer did not leave a comment.

Crystal T. 
Rating:
5.0

very friendly and efficient, not to mention fast. much better than the Tamiami location.

Edgar S. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

GREAT PLACE FOR PICK UP .

BRIAN F. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
5.0

I've rented U-Haul trailers many time. This was the best pickup of a trailerI've had. The young lady who checked me in was very friendly and very helpful with all questions and with making sure the equipment was properly attached. I showed up early and she took care of me right away, unlike the last situation where I was told that they couldn't check me in until my time, and blamed it on U-Haul and its computer system. I will need a trailer again next month, and will rent from there again if they have the equipment I need.

RICHARD B. 
Rating:
5.0

Very friendly lady at the desk. Typical garage atmosphere.

MICHAEL V. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDER P. 
Rating:
3.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

The service and equipment were excellent. I called looking for a truck immediately and Lauren accommodated my needs. She could not have made my experience any more easier or pleasant. If you need a truck, this is the place to go.

Martin C. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Donna C. 
Rating:
5.0

Nothing! Everything was great. The lady checking us in was awesome!

Diana C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
3.0

Customer did not leave a comment.

Cindy P. 
Rating:
4.0

Friendly people, down to earth! Definitely would recommend them

Kristin E. 
Rating:
5.0

Great place! Kept in touch with me letting me know what trucks they had for my move and very friendly. I would definitely use them again

Michael L. 
Rating:
5.0

They were absolutely amazing, will definitely call them next time.

James G. 
Rating:
5.0

Good services

YOSVANY A. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Jordan B. 
Rating:
2.0

Customer did not leave a comment.

BRIAN W. 
Rating:
5.0

The staff were VERY helpful.

Michael R. 
Rating:
5.0

There is nothing to improve. They are just a great place to work with

John C. 
Rating:
5.0

Very good experience!! Definitely use them again. Thank you!

Peter K. 
Rating:
5.0

Nothing

Miranda N. 
Rating:
3.0

Customer did not leave a comment.

Jeffery D. 
Rating:
5.0

Customer did not leave a comment.

Jack F. 
Rating:
5.0

Customer did not leave a comment.

Brandon R. 
Rating:
5.0

Trailer was cat walking as I pulled it down the road.

DOUGLAS B. 
Rating:
4.0

Good experience

PAUL D. 
Rating:
3.0

The mobile pick up didn't work. The owner advised I cancel and make a new reservation. He said he couldn't access me in his system. I did not want to think my rate would change but after a 20 minute hold with uhaul I did. My 2nd reservation which I also paid for was unable to be accessed by him it would only pull my 1st cancelled reservation. He then advised I cancel that one so he could book me as a walk in which i did and my rate was $30 more. Wasn't a very smooth rental but the onsite rep was patient and helpful, more of a corporate issue maybe

PETER S. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

john B. 
Rating:
5.0

Laurel was extremely helpful even though equipment was not there.

Susan J. 
Rating:
3.0

I paid and scheduled a 15' and only a 20' was available. I also rented and paid for a furniture dolly that was not available. I would like a refund for any extra fee on the 20' and the dolly 10$ that I did not get. Thanks

CHOYSE H. 
Rating:
5.0

Customer did not leave a comment.

Brett M. 
Rating:
3.0

Both times I've used Uhaul the locations did not have the dolly that I paid for and instead provided me with other things which werent what I needed.

IAN C. 
Rating:
4.0

Make sure air conditioning system is working

ALLAN B. 
Rating:
1.0

The person at the desk was already on the phone with someone trying to figure out how to use the system. The people in front of me trying to get the keys for their truck were not allowed because the guy could not process payments. Before I could even explain I had the 24/7 and I just needed the keys I already paid, he told me to call the 800 uhaul number. Bullshit, and then he charged me for 1 mile knowing I NEVER TOOK OUT THE UHAUL. I called uhaul and talked to multiple people over an hour span for the last person to finally tell me he could remove it for the towing company to say I used it for a mile is bullshit. I've consistently used uhaul and this is last time.

Matthew C. 
Rating:
2.0

Customer did not leave a comment.

loretta T. 
Rating:
3.0

Customer did not leave a comment.

David F. 
Rating:
4.0

Customer did not leave a comment.

ANAISE D. 
Rating:
4.0

Staff was great.

Gerard B. 
Rating:
5.0

Nothing, very satisfied

Louis B. 
Rating:
5.0

Lauren? Was awesome. Very happy with her service and professionalism

Mark M. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
3.0

Customer did not leave a comment.

Raul M. 
Rating:
5.0

Customer did not leave a comment.

Andres E R. 
Rating:
5.0

The lady that helped me was very nice and extremely helpful

William M. 
Rating:
5.0

Customer did not leave a comment.

Jared M. 
Rating:
5.0

Customer did not leave a comment.

Caroline C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

No improvement needed. Staff was efficient, helpful, kind, understanding, and flexible when a cloudburst happened when it was time to hitch up. I was welcomed to come back when it slowed down a bit.

Gerome N. 
Rating:
3.0

Outside of the front of truck COVERED in dead bugs. There was no attempt to clean them from the windshield prior to me picking up vehicle. Had to do my best to remove them myself.

Dan B. 
Rating:
4.0

Customer did not leave a comment.

Matthew H. 
Rating:
2.0

Not the location we rented from was called the Day before to pick it up from this location. I expressed my concern as our truck had a limited number of miles on it and he was going to pay the additional mileage. I was told it was only one more mile away I asked why they cannot drive at 1 mile to the location I knew and asked to get it from. I was told that they didn't have the manpower to move the truck 1 mile. On the day of pick There were three associates sitting behind the desk. They did not move and in fact gave us not a hard time but we're making fun of us for coming to Ohio where it was cold.

Alan R. 
Rating:
4.0

Customer did not leave a comment.

David E. 
Rating:
5.0

The woman who runs the place is the nicest person to deal with

Peter K. 
Rating:
3.0

The place they told us to drop it off did not exist. The name and address was completely incorrect. We had to sit in a parking lot and call the one 800 number for over an hour to find a different location and they were no help at all. We found a location close by and dropped the truck off there.

Marvin T. 
Rating:
4.0

Customer did not leave a comment.

Cassady L. 
Rating:
5.0

Customer did not leave a comment.

Devin P. 
Rating:
5.0

Nice lady , very accommodating

Rex G. 
Rating:
1.0

Once again, you have unprofessional and incompetent operators acting as UHaul dealerships. Your business model and certification process for dealers is extremely flawed.

bill V. 
Rating:
3.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
1.0

Car towing trailer was beat up and both ratchet are rusty can't even hold the strap tight, unsafe..

Tam H. 
Rating:
5.0

Very friendly!!

david R. 
Rating:
5.0

Great experience! I was treated like I was valued. I will return to this location when ever I have a trailer or towing need. Thank you again!

Steve H. 
Rating:
5.0

Parking was available and easy to get to the truck and keys. Perfect spot to rent from.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

Brad H. 
Rating:
5.0

Very nice and helpful

Lance L. 
Rating:
5.0

Everything was great!

Kimberlee M. 
Rating:
1.0

Did self checkout for 9am, when I opened the app it said business opens at 10, went at 10 did self checkout (which took almost an hour!!) and no keys were in the lock boxes it told me to go inside. The business was closed. Called U-Haul to cancel and they told me they couldn't cancel (phone agent was super rude) called again was told no problem taken care of. 4 days later and they called me asking where the truck was. It never left the parking lot. Finally someone of the phone was able to cancel it. Over a terrible experience, wasted hours of my day. And the location, if you are going to rent U-Hauls.... have someone there, if it's too much work, stop renting them.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Kathy H. 
No reviews have been submitted for this location.

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