Customer Reviews for Santa Maria Business Park
(U-Haul Neighborhood Dealer)

542 reviews

545 W Betteravia Rd   Santa Maria, CA 93455
(W Of Broadway C/S Thornburg)

(805) 614-0363

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 4/23/2021 - 4/25/2021: Closed

Services at this Location:

Contact Us

(805) 614-0363

545 W Betteravia Rd
Santa Maria, CA 93455
(W Of Broadway C/S Thornburg)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 4/23/2021 - 4/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Staff were AMAZING and very helpful!!

Robin P. 
Rating:
5.0

Very nice people

RODNEY C. 
Rating:
5.0

Very friendly and helpful.

Jeffrey M. 
Rating:
3.0

Trailer was dirty and lights did not work

larry N. 
Rating:
5.0

Customer did not leave a comment.

Greg G. 
Rating:
5.0

Excellent help and directions home from the couple working there. Really helped me out a lot!

michael I. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Nothing everyone and everything was perfect

Anthony M. 
Rating:
5.0

You could have allowed me to drop the truck off in Goodyear AZ (one way) for the same price of having to drive it back to California .. other than that, was great thanks team uhaul SM

ysidro A. 
Rating:
5.0

Very easy to pick and drop off.

James S. 
Rating:
4.0

I had dropped off the truck around 4pm and the facility was closed. Didn't know where to leave the 26ft truck. I left the truck in front of office and left message. Went by later to check on truck and it was taken care of. It was all good.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Wayne F. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Truck headed a good vaccume. Other than that, all was good.

Jeromy M. 
Rating:
5.0

Customer did not leave a comment.

Danny M. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Have all other dealers follow the Santa Maria model of customer service.

Jose M. 
Rating:
4.0

Customer did not leave a comment.

Stewart C. 
Rating:
3.0

I had to drive to 30 miles to Santa Maria to pick up the trailer because there were no trailers closer to get.

dorothy P. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
3.0

I still have not recieved a credit on my account as per the deposit I gave far exceeded the cost and fees of the rental and my account should have been credited the day my rental had been returned. Please fix this problem dl5onmee

CHAIRLEAN M. 
Rating:
4.0

Customer did not leave a comment.

Consuelo S. 
Rating:
5.0

THANK YOU FOR AN AWESOME USE.

candice L. 
Rating:
5.0

Thank you for being so friendly and helpful!!!

griffan C. 
Rating:
4.0

Customer did not leave a comment.

Devon M. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

Very friendly staff

Robert B. 
Rating:
5.0

Nothing

Kenneth C. 
Rating:
3.0

I chose the Mobil pickup and drop off option. Definitely not what I expected! No cell reception for AT&T at location and needed to drive down the block to login. Once I was logged in I still had to get the keys from inside the store. I was expecting to enter a code on a lockbox location on the truck rental. When I returned the truck I took pictures of the fuel and mileage so I could upload them when I closed out the rental. No option on Uhaul app to upload pictures of truck. I couldn't return the truck through the app and the store was closed at the time. I resorted to calling customer service and waited on hold for 20 minutes before I could let someone know the truck was returned before the end of my contract. Mobile pickup and drop off option needs serious improvements!

Emmett W. 
Rating:
2.0

Rental truck was in Empty when I picked it up. I was given a $28 credit if I returned the truck at a qtr tank, which I did. Problem is I spent nearly $40 to get to a qtr tank, more than what I should have. Location didn't have any of the equipment I was supposed to get so I had to go To a second location using more gas. I will not use UHual again in the future

robert L. 
Rating:
5.0

Very helpful

Jesse M. 
Rating:
5.0

Customer did not leave a comment.

Yolanda M. 
Rating:
5.0

Customer did not leave a comment.

Jeffery N. 
Rating:
4.0

Nice people to work with at this location.

Wayne S. 
Rating:
5.0

Outstanding and extremely friendly service!!

Charles M. 
Rating:
4.0

Customer did not leave a comment.

Joanne G. 
Rating:
5.0

Customer did not leave a comment.

Ezequiel M. 
Rating:
3.0

Lights were checked by U-haul Management on pickup, told us it was working, checked one hour later after store had closed for weekend and lights were not working. Notified dealer upon return in Southern California, hopefully no one had the same problem. No fun driving LA freeways without all lights, and turning signals working.

Melissa M. 
Rating:
3.0

If you rent a dollar and furniture pads they should be in the truck. Then you should be issued refund like told it would be. It's only $20 but I should have not been charged for something I didn't get.

Andy C. 
Rating:
5.0

Very easy and efficient. Will use this location again

gary B. 
Rating:
1.0

I was told to pick up my trailer at this location on Sunday at 9:00am however they are closed on Sundays!!! Fortunately the owners live on the property and after 30 minutes they were able to get our trailer rented.

GARY M. 
Rating:
5.0

friendly and courteous service provided throughout my experience with this location. I would definitely rent from this place again and tell friends and family of the professionalism that was provided.

BENNY S. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

n/a

LA E. 
Rating:
4.0

Make sure all rental items are in vehicle when possible I asked for dolly and blankets and they were not in truck I had to contact customer service to resolve issue Customer service did a good job but still an unnecessary hassle

Charles H. 
Rating:
5.0

great service and people are kind, Thanks!

LA Equipment S. 
Rating:
5.0

Was ready to go when I arrived. very helpful unloading trailer. thank you

humberto S. 
Rating:
1.0

The location was hard to find. The representative poorly guided me to parking the truck in a specific space that she wanted, not what was most convenient for me, because she said "she couldn't drive those things well." Any U-Haul employee should be able to. Furthermore, she overcharged me for gas reporting that it was at half a tank, when it was at 3/4 of a tank. I feel ripped off! Will never use U-Haul again!

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Dale W. 
Rating:
5.0

Customer did not leave a comment.

Alfred S. 
Rating:
5.0

Customer did not leave a comment.

Alfred S. 
Rating:
5.0

Friendly and fast. Highly recommend

Steven C. 
Rating:
5.0

Excellent service

Donald G. 
Rating:
1.0

Customer did not leave a comment.

Robyn B. 
Rating:
3.0

Customer did not leave a comment.

angelina B. 
Rating:
4.0

Customer did not leave a comment.

anthony V. 
Rating:
5.0

Easy access to drop off trailer

Christine H. 
Rating:
5.0

Customer did not leave a comment.

Reuben J. 
Rating:
5.0

Great people. No frills. We rented the trailer for our luggage traveling in a Ford Flex. The couple that helped us are very down to earth and made sure the trailer I rented was good to go. They even called to verify the rental. Straight and to the point. They probably think they won't see me again and still made sure my trailer was in good working order to go across country to Alabama. Great experience.

Andres C. 
Rating:
5.0

it would be helpful if they advised a customer to call drop off location in advance to 'book' your drop off ( I was on a one way) I accidentally did this, it would have helped if it were more clear at pick up

Michael G. 
Rating:
5.0

Electronic tounge lift .equiped with manuel crank.

jesse R. 
Rating:
5.0

Customer did not leave a comment.

Sung P. 
Rating:
4.0

Great customer service...

Raymond C. 
Rating:
5.0

Customer did not leave a comment.

Gregory O. 
Rating:
4.0

Customer did not leave a comment.

robert S. 
Rating:
5.0

I had a great experience !

Kimberly G. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

All Good

DEAN B. 
Rating:
4.0

Customer did not leave a comment.

MIKE D. 
Rating:
5.0

Customer did not leave a comment.

Gil S. 
Rating:
5.0

Customer did not leave a comment.

Wade H. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

Customer did not leave a comment.

Dillon S. 
Rating:
5.0

Very helpful and knowledgeable staff

Brian W. 
Rating:
5.0

Great service!

Dawn F. 
Rating:
5.0

Customer did not leave a comment.

Jon Z. 
Rating:
4.0

Customer did not leave a comment.

Dominga J. 
Rating:
5.0

Moving is never easy but uhaul made this experience as convenient and stress free as possible the people were so nice and very helpful thank you UHaul!!! ??

Kari S. 
Rating:
4.0

Customer did not leave a comment.

Kelli M. 
Rating:
2.0

Customer did not leave a comment.

Barbara W. 
Rating:
3.0

I was not the person dropping off, only the renter. NOTE your store could NOT select the new Uhaul facility on Santa Maria Way (which I have visited the nice folk, who said I could drop off there. AND the reservation system on the 27, did shoe the site (but not on jun 6)

Stephen U. 
Rating:
5.0

Customer did not leave a comment.

Dominga J. 
Rating:
3.0

Employee was short and rude

Karissa S. 
Rating:
3.0

Better directions about dropping the trailer and leaving would be helpful.

James J. 
Rating:
4.0

Easy in/easy out

Abdul K. 
Rating:
2.0

Dont let them drive off without lights working. I had to stop when i realized this and sleep in truck until the next day. Bought $15 adapter for what?

steven N. 
Rating:
5.0

The employees were amazing! They were super helpful when we couldn't get our vehicle off of the trailer (dead battery). They gave us free snacks and drinks as we were trying to figure out what to do. The staff there went above and beyond. I honestly think they were the some of the most professional and best customer service/employees/retail personnel I have ever dealt with. I usually don't write these things unless I'm pissed about something, but I hope someone sees this and rewards them for their effort and consideration.

Justinian Z. 
Rating:
5.0

My mistake about previous review. I've now spoken to a top UHaul Manager who said the jump in price from $144. reserved to $260 occurred at the Santa Barbara location, 4417 Hollister Av Santa Barbara, CA 93110, not at this Santa Maria location. The rep in Santa Maria is not to blame. It was a computer glitch that the Santa Barbara location didn't catch, and which hopefully now that I've gotten to the right top person, will be refunded. So yes, it would pick up or return from this location again.

Deborah M. 
Rating:
3.0

Price on uhaul dot com $.79/mile while at location I was charged $.99/mile. I have rented from several locations and each time I have been delayed because of computer problems. It seems like you would want to get your act together.

ronald W. 
Rating:
4.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

I read the previous review, we're these people tripping? This location is great, David was the bomb.

David T. 
Rating:
1.0

Clean the vehicle. Very dirty I have many pics. Also inform the customer you are closed on Sundays and that there is a special way you have to get a code to get the key for the your vehicle. (Called 24/7 ). If given the courtesy of that, the day would have been simpler.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
1.0

We returned the hand truck as instructed and we're charged $206 bc they couldn't find their own equipment. We're still waiting to be credited for their mistake. No more uhaul for us!!

eric E. 
Rating:
4.0

Customer did not leave a comment.

richard C. 
Rating:
5.0

Customer did not leave a comment.

Brooke P. 
Rating:
5.0

Customer did not leave a comment.

Dustin K. 
Rating:
5.0

GREAT SERVICE ANE THE PEOPLE GO THE EXTRA MILE

DANIEL R. 
Rating:
3.0

The gentleman at the counter seemed very discontent with his job, it was 10am when I picked up the truck and 9am when I dropped it off. Customer service was not it's best. I used the phone application for a prior rental and probably will use that over the grouch. Thank You

John F. 
No reviews have been submitted for this location.

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