Great service! Favorite place to go for my rental needs!
Fausto G
Customer Reviews for Santinis Party Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
For starters I made a reservation for a 15 foot truck and "AT" trailer combined with insurance on both truck and trailer, the bill came out to $670.35. I made the reservation for a one way trip from menifee California to kingman Arizona. Some idiot changed my reservation to a round trip from menifee back to menifee. Then I was told they had to cancel my reservation which costed me financially over $815 just for the truck and then I had to travel some 12 miles away to another location to pick up my trailer that i had reserved. And had to pay an additional $125. I never switched it or changed my reservation Someone from uhaul did and I am very unhappy customer for having to be exported for extra money when my reservation was for a one way and priced at 670 for combined truck and trailer with insurance on both. I will be sure to tell all my friends and family and anyone who will listen not to use uhaul as you fuckers like to play games with the customers reservations, choosing me way more then was initially quoted! Also when I did go get the truck I had to run back and forth several times with pictures proof that the gas tank was sitting on a quarter of a tank not between the quarter and the half tank like they were claiming I was receiving it to be. After the third or fourth time of trying to deal with the app on trying to adjust with picture proof I asked if they could just update it on the computer which they did, after the fact of showing picture proof that I hadn't even left the parking lot and making me run back and fork needlessly, and I refused too be extorted any further since you guys already screwed up my reservation.
Daniel BExcellent service!
Fausta GGeo was great
Alejandro VSqueezed me in minutes before lunch break.saved my day. Great customer service.
Carl VVery unprofessional. A 13 year old kid helped me with the uhaul truck and he was rude !!! Isn’t that against the law for children to be working in the US at age 13???
JENNIFER WHow am I going to be charged for a full day just for returning 1 hour late . That's a scam but if I rent for one day and return early it's still the same price.
Victor Cnothing you are grateful for as you ate thank you
Ana MThank you for being our neighbor, we appreciate being able to rent a truck, ours is in the shop. God 🙌 bless U-Haul.
ALFRED AU-Haul was closed at arrival. Called, no answer, after 15 mins an old lady walked out in her pajamas. I had to hook up my own trailer, check myself in, absolutely no customer service to speak of. She hardly spoke any English. At return, again, was closed. Someone from a mechanic shop on the property came out, looked around and said drop it in the corner and walked away. I took full photos on my cell of the trailer so I couldn’t be charged for any damages or theft. It’s just an open lot anyone can walk on and just steal what they want. This place needs to be shut down. 100% unacceptable. Garbage service. Will NEVER return to this location.
Alan RGood customer service. No complaints what so ever
MICHAEL MThis is my local neighborhood U-Haul and my go to for rentals. They are always so accommodating , helpful and friendly.
Monique LAbsolutely blown away with the friendly hospitality and ease of rental
Jared OVery nice people very helpful
Tyler JFriendly service
Jeff CSmooth in and out experience with the equipment rental Staff is very friendly and belpful
JOSEPH MI called at the last minute on Thanksgiving and they were open long enough and had a trailer available that day. Drop off was easy and convenient.
Troy GThe customer service is top notch.
GUS AThe representative professional, very friendly, and very helpful. Renting from this location was an unexpectantly positive experience.
Dave SThe customer service and location were great. The vehicle on the other hand, drove as if it was on its last leg. I’m a 46 year old woman who works in construction and I’m not passing any judgment on anyone but if I was a timid driver or someone who hasn’t had years of driving heavy equipment u set my belt, I would have been very uncomfortable, borderline scared to be driving this truck. Like I said, I know uhauls come and go all over the states so I am not saying it’s neglect on any location but I do think this truck should be serviced. Otherwise it did what I needed it to and I had no problems with opening the hatch or getting gas or driving it myself. I just wanted to make aware the truck maybe needs some TLC.
GINA DInstall cruise control
Estes RVery good location and good customer service
LUIS GI hate your app and check out system.
Tuan Nthank you very good service
Jaime SEverything was easy and smooth, it was great!
Roxanne THad excellent service,easy in amd out of tjere no Problems..I didnt have a regret at all..Geo amd his little brother had me laughing and carrying on while paperwork was being completed, hooked my trailer up and had me on the road just as fast as I got there..Great job guys!!! Until next vacation guys.
JAIME LThey went above & beyond to help us even though it was lunch time, appreciate them dearly 🥹✨
Jasmyne EThe thorough process was a first for me and trust me I've tried several uhaul sites throughout the Lake Elsinore area. This by far was the most professional and informed I have found. This is now my go to uhaul location. Elton B
Elton BGreat location, friendly people.
Jason RThe service was great. The team was very knowledgeable, helpful. It was my first time tieing and they answered all of my questions and made me feel very comfortable.
Earl HThis place is not like any other UHAUL location I’ve ever seen. Looks more like an abandoned trailer park. No store front and both times I was there no one answered the door bell or phone. I had to walk around the junk yard and yell for assistance. They don’t hook up your trailer or unhook. You are on your own. I will not rent from this location ever again.
Darrell Sgreat service very friendly! thank you!
Juan RGreat location had to move my furniture to my sister house 5.2 miles away only took 1 trip , easy return same day highly recommend for rentals great service booked on the u-haul app was in-n -out
Charles SNothing else to be done . Excellent service and super nice staff.
Mike MGreat experience
Ricardo MStaff is always friendly and helpful!
Fausta GGreat customer service! Thank you
Rael TGreat Friendly Service Every Time!!
Derrick HThere was a bit of a wait first thing in the morning so maybe a few extra staff first thing would speed things up at the peak hours.
Joel STrailer had damage and the lift cylinder was not in good shape. Location not the best.
Andrew BClean the windsheild thats it
Michele EThanks
mark rThe truck I rented rattled a lot during the drive and had a odd smell inside and out. On the day of drop off, the owner of the uhall return location noticed and mentioned to me about a visible oil leak (differential oil). Fortunately I arrived on time to my destination as I had a flight to catch, but quite scary that the truck could've broken down in the middle of my trip. I wish Uhall would ensure maintenance check is throughly done on the trucks prior to renting the out.
James PThis was the worst experience I have ever had. I don’t know if it’s uhaul as a company or just this location but it was terrible. My reservation I made and what I paid when I got there was more than a $200 and the employee charged my card 6 different times. The van wasn’t cleaned and was below half a tank. This was honestly a joke.
Jacqueline cObservación: el equipo por las lluvias los tapetes y el asiento del medio estaba un poco sucio Hubo amabilidad y buen servicio de la persona que nos atendió Gracias
Juana RGreat customer service! Easy process!!
Laura JVery helpful getting the trailer hitched and on the road. Thanks!
Joel NGood
RANDY MMy son and I have rented trucks from U-Haul for many years. They are the best.
Judith H