Customer Reviews for Sapaugh Classic Joy Ride
(U-Haul Neighborhood Dealer)

142 reviews

1006 Craig Industrial Dr   Salem, MO 65560

(573) 729-7022

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(573) 729-7022

1006 Craig Industrial Dr
Salem, MO 65560

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Rod L. 
Rating:
2.0

Customer did not leave a comment.

SAM C. 
Rating:
5.0

Customer did not leave a comment.

LORETTA E. 
Rating:
3.0

My experience was average and overall, I was pleased with the service. The only issue that I had was that I was charged for an extra days use that I didn't use. I contacted customer support and within a few days, the issue was resolved.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

TINA D. 
Rating:
1.0

Office was very dirty, full of junk, and trash. The trailer I was given, was sitting in a field, in a mud puddle. I had to turn my 4x4 on to even get out of the field with the trailer. The right rear tire kept going flat on me. When I called back to sapaughs office I was told it was fine when it left, and to call roadside. Roadside told me 2 hours or more for the nearest assistance to come help. Overall, this was an absolutely horrible experience, and one of the biggest wastes of money I've ever experienced. Will never be back to U-Haul again.

AARON B. 
Rating:
5.0

Customer did not leave a comment.

Laurel C. 
Rating:
5.0

Drop off went smoothly.

Greg R. 
Rating:
5.0

Customer did not leave a comment.

Bill L. 
Rating:
2.0

Customer did not leave a comment.

Eddie T. 
Rating:
2.0

I would only recommend this place if there is not another place closer as the office looks like a dump and if i had rained, I would of had to drive and walked through mud to get the trailer. Also between the 2 dogs and a cat and a bird in the office which added to the smell, I would not even sit down as I wanted to touch as little as possible in that office. Due to COVID-19 they should have been wearing masks when close to me, but I did not see any masks.

Kerry B. 
Rating:
3.0

Very dirty location, full of trash, animals, and horrible smells. Guy was nice though at least.

Garrett W. 
Rating:
3.0

Customer did not leave a comment.

Allison M. 
Rating:
2.0

Customer did not leave a comment.

Thomas G. 
Rating:
2.0

Be aware the location may not carry the extras as packing equipment and pads for moving.

Loretta E. 
Rating:
5.0

Customer did not leave a comment.

Mary K. 
Rating:
4.0

Customer did not leave a comment.

Dwayne C. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Facilities were good Parking lot is full and there is no clear designated parking.

John T. 
Rating:
2.0

Move cars in the lot so people can pull in, move trucks in the yard so people can hook up to trailers, notify customers if lights don't work on the trailer, clean up the inside of the office area.

Joseph N. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
2.0

The trailers are parked in a field that is muddy. Thankfully we were able to get in and hook up the trailer. The trailer was encrusted with sandy mud on the outside on the wheel wells. The previous customer didn't clean it and I don't think the dealer checked the condition of the trailer afterwards. As for UHaul...I am SERIOUSLY disappointed! This time, the system was down for HOURS!! This isn't the first time this has happened. It almost makes me want to spend $500 to buy a trailer of my own so we can do what we need to do, when it's needed to be done rather than waiting a day or two until the blasted system is operable. If I had to give UHAUL corporation itself a star rating, it would most likely be a 1 or a 2 at the most.

stephen R. 
Rating:
5.0

Customer did not leave a comment.

Dwayne C. 
Rating:
2.0

They charged me twice for a 1 day rental

Bowe O. 
Rating:
5.0

Customer did not leave a comment.

Perry S. 
Rating:
3.0

Customer did not leave a comment.

Dylan R. 
Rating:
1.0

Truck was filthy inside and out. The uhaul representative wasn't there and I had to speak to him on the phone. Not helpful

Chase P. 
Rating:
5.0

Customer did not leave a comment.

Alicia B. 
Rating:
5.0

Wonderful people!!!

RICK M. 
Rating:
5.0

U-Haul, like any business, is a balance of cost and performance. Cost/performance are well balanced right now, I really don't see a need to change the formula. Maybe work on the software that is still a bit flaky.

Lewis W. 
Rating:
5.0

Customer did not leave a comment.

Craig G. 
Rating:
5.0

Customer did not leave a comment.

Orion G. 
Rating:
2.0

Drop box is hard to find. Not well lighted. No space to park on property, parked on the street.

Kyle B. 
Rating:
5.0

U-HAUL QUIT advertising on every screen on your website. I just need to rent a vehicle. I don't need help loading or unloading at all. If I need moving supplies. I will buy or rent them.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Pamela F. 
Rating:
2.0

First, the overwhelming odor of cat urine hits you in the face before you even get in the door. Then the sales counter covered in cat hair. Then the cat sleeping in the single customer chair provided. Nothing against cats, but this place was a mess. Sales counter only had a spot big enough to lay the paper agreement on that wasn't covered in debris, dirty car parts, and, you guessed it, another cat sleeping on a pile of car keys (on the countertop). Guy was nice and friendly, but between his breath, cat odor, and clutter on the sales floor, I'll stop by the other rental in town first next time. Oh, and if I hadn't gotten another quote online as an estimate, I would have paid an extra $64 that he quoted me. He matched the online price without hesitation, which makes me wonder...

JORDAN S. 
Rating:
5.0

Customer did not leave a comment.

Alonzo K. 
Rating:
1.0

Weeds growing up around all gear. Mud holes in driveway. Office difficult to find. Excessive amount of what appear to be abandoned used cars. Person I told I dropped the trailer didn't check it in. I received a call a week later asking where it was.

James C. 
Rating:
5.0

Customer did not leave a comment.

john R. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

brandi C. 
Rating:
5.0

Customer did not leave a comment.

ABNER N. 
Rating:
4.0

Customer did not leave a comment.

Joan B. 
Rating:
5.0

Other than website problems, wonderful experience. I have used before and will again.

Hope K. 
Rating:
5.0

Nothing needed in any way could possibly improve the Excellent service we received. We hold them in the highest regard. Thank You.

Lester P. 
Rating:
5.0

Customer did not leave a comment.

FREDDIE W. 
Rating:
4.0

Vehicle was excellent, service was great. Will be using you again soon.

Hope K. 
Rating:
5.0

Service was awesome in Salem

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

david K. 
Rating:
4.0

Maybe some more training for staff. Otherwise, I was completely satisfied.

David F. 
Rating:
5.0

Customer did not leave a comment.

homer H. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN F. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS Z. 
Rating:
5.0

nothing

KENNETH T. 
Rating:
5.0

Customer did not leave a comment.

david K. 
Rating:
5.0

Customer did not leave a comment.

JEREMY N. 
Rating:
5.0

Very satisfied

HAZEL C. 
Rating:
5.0

Very helpful and professional

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Patti T. 
Rating:
3.0

Customer did not leave a comment.

JULIA S. 
Rating:
4.0

Customer did not leave a comment.

Patricia T. 
Rating:
5.0

Customer did not leave a comment.

HARRY C. 
Rating:
3.0

Need a sign out on the highway to show where the office is.

Carolyn R. 
Rating:
4.0

Customer did not leave a comment.

Greta M. 
Rating:
1.0

If you use this vendor, make sure you bring your own broom as they won't let you borrow theirs for 5 minutes. Also make sure you demand they check the mileage so you don't get charged extra.

kathy S. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
3.0

Your U-Haul server sure picks a bad time to update tho !???

Beryl P. 
Rating:
5.0

Customer did not leave a comment.

greg L. 
Rating:
3.0

The computer system was not working well. Transaction took over an hour. System showed he had no blankets but he had all my blankets.

mary E. 
Rating:
4.0

Let the customer know that they don't have any U-Haul stuff except for the trailers/trucks. I called down there to find out that they didn't have a towing ball and didn't know who would. Fortunately, Hwy-50 had one I could buy. This averted a major catastrophe.

Kimberly L. 
Rating:
3.0

If someone rents the blankets and dollies, and didn't see where they were folded and placed, there is no instructions for them on folding and replacing; only to put them back as they were found. What does the renter do? I was curious.

LESA H. 
Rating:
3.0

Customer did not leave a comment.

ugene S. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
3.0

Clean up the truck inside and out!

SHANNON E. 
Rating:
1.0

Basically a huge muddy field. There was a storage building near the field. I have no idea if this was associated with the Uhaul muddy field.

brian L. 
Rating:
4.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
4.0

Customer did not leave a comment.

Shannon E. 
Rating:
4.0

If you twll a person a price keep your word. Specially when you made sure to give more gas.and keep truck nice

stacy P. 
Rating:
4.0

Better signage so customer can easily see where to park u haul and find office.

JACQUELIN G. 
Rating:
4.0

Customer did not leave a comment.

JEANIE M. 
Rating:
4.0

I was charged a late return fee. The store is not open on Sunday so when was it supposed to be returned? When they are open right! I do not think I should have to pay a late return fee. Billy 573-247-9766

BILLY C. 
Rating:
4.0

Customer did not leave a comment.

JERRY S. 
Rating:
3.0

Customer did not leave a comment.

JUANITA K. 
Rating:
4.0

Customer did not leave a comment.

CLAY L. 
Rating:
5.0

Clean and fast. Easy to get in and out of.

TERESA T. 
Rating:
3.0

This location was closed when I dropped off. THe parking lot was very crowded, as it was also a car lot and a storage facility. I was unsure where to park the truck.I would recommend it for drop off because it is the only place in Salem Mo. THey also had a large selection of truck is stock.

GARY F. 
Rating:
1.0

The vendor was not in the Office at our confirmed pick up time of 10 am. We were unable to pick up the truck until 1:15 pm and no longer had help available, although we had reserved and confirmed on line and in advance. The truck had not been swept out, but had been left with the gate all the way up so inside was all dusty, with leaves, etc. This is the worst experience I have EVER had with UHaul. I do not feel we should have to pay the entire portion since by the time our truck could be picked up, our help to load it was no longer available. My husband and I are both 61 years old. We loaded the truck alone. This was for moving my 84 year old Aunt out of her apt into Hospice. The vendor who finally gave us the truck said he had to go out and get a car inspected, which is why he was not in the Office 8/12 or 8/13 when the truck was to be picked up. We returned the keys to the lockbox Thursday 8/13 at 7 pm, yet the truck receipt shows as not returned until 12:30 am the next day! The key box was so full we had to use a screw driver to push the key and paperwork down. There's obviously a problem at this location!

PHILLIS M. 
Rating:
4.0

Customer did not leave a comment.

Betty K. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Good

DARRELL R. 
Rating:
5.0

Customer did not leave a comment.

CORRINE ANN H. 
Rating:
5.0

Great service at Salem and Fruitland!!!!

Mark M. 
Rating:
1.0

The equipment was not in good working order. It was missing the plug to hook up the lights, it was just bare wires. The employee did not hook the trailer up for us, my husband is on oxygen and had to hook up the trailer himself. Also the appliance dolly was broken, it would not lock. I had to pick another dolly up in West Plains and also the wheel feel off the dolly I had from the original place. I feel that the whole transaction should be free.

RONA K. 
Rating:
4.0

Customer did not leave a comment.

AMY D. 
Rating:
5.0

Customer did not leave a comment.

SHAWNA P. 
Rating:
3.0

it was ok. got the trailer returned ok

ROBERT L. 
No reviews have been submitted for this location.

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