My experience was average and overall, I was pleased with the service. The only issue that I had was that I was charged for an extra days use that I didn't use. I contacted customer support and within a few days, the issue was resolved.JEFFREY S.
Trailer Rental & Towing in Salem, MO at Sapaugh Classic Joy Ride
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Salem, MO 65560
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Office was very dirty, full of junk, and trash. The trailer I was given, was sitting in a field, in a mud puddle. I had to turn my 4x4 on to even get out of the field with the trailer. The right rear tire kept going flat on me. When I called back to sapaughs office I was told it was fine when it left, and to call roadside. Roadside told me 2 hours or more for the nearest assistance to come help. Overall, this was an absolutely horrible experience, and one of the biggest wastes of money I've ever experienced. Will never be back to U-Haul again.AARON B.
Drop off went smoothly.Greg R.
I would only recommend this place if there is not another place closer as the office looks like a dump and if i had rained, I would of had to drive and walked through mud to get the trailer. Also between the 2 dogs and a cat and a bird in the office which added to the smell, I would not even sit down as I wanted to touch as little as possible in that office. Due to COVID-19 they should have been wearing masks when close to me, but I did not see any masks.Kerry B.
Very dirty location, full of trash, animals, and horrible smells. Guy was nice though at least.Garrett W.
Be aware the location may not carry the extras as packing equipment and pads for moving.Loretta E.
Facilities were good Parking lot is full and there is no clear designated parking.John T.
Move cars in the lot so people can pull in, move trucks in the yard so people can hook up to trailers, notify customers if lights don't work on the trailer, clean up the inside of the office area.Joseph N.
The trailers are parked in a field that is muddy. Thankfully we were able to get in and hook up the trailer. The trailer was encrusted with sandy mud on the outside on the wheel wells. The previous customer didn't clean it and I don't think the dealer checked the condition of the trailer afterwards. As for UHaul...I am SERIOUSLY disappointed! This time, the system was down for HOURS!! This isn't the first time this has happened. It almost makes me want to spend $500 to buy a trailer of my own so we can do what we need to do, when it's needed to be done rather than waiting a day or two until the blasted system is operable. If I had to give UHAUL corporation itself a star rating, it would most likely be a 1 or a 2 at the most.stephen R.
They charged me twice for a 1 day rentalBowe O.
Truck was filthy inside and out. The uhaul representative wasn't there and I had to speak to him on the phone. Not helpfulChase P.
Wonderful people!!!RICK M.
U-Haul, like any business, is a balance of cost and performance. Cost/performance are well balanced right now, I really don't see a need to change the formula. Maybe work on the software that is still a bit flaky.Lewis W.
U-HAUL QUIT advertising on every screen on your website. I just need to rent a vehicle. I don't need help loading or unloading at all. If I need moving supplies. I will buy or rent them.Tim B.
First, the overwhelming odor of cat urine hits you in the face before you even get in the door. Then the sales counter covered in cat hair. Then the cat sleeping in the single customer chair provided. Nothing against cats, but this place was a mess. Sales counter only had a spot big enough to lay the paper agreement on that wasn't covered in debris, dirty car parts, and, you guessed it, another cat sleeping on a pile of car keys (on the countertop). Guy was nice and friendly, but between his breath, cat odor, and clutter on the sales floor, I'll stop by the other rental in town first next time. Oh, and if I hadn't gotten another quote online as an estimate, I would have paid an extra $64 that he quoted me. He matched the online price without hesitation, which makes me wonder...JORDAN S.
Weeds growing up around all gear. Mud holes in driveway. Office difficult to find. Excessive amount of what appear to be abandoned used cars. Person I told I dropped the trailer didn't check it in. I received a call a week later asking where it was.James C.
Other than website problems, wonderful experience. I have used before and will again.Hope K.
Nothing needed in any way could possibly improve the Excellent service we received. We hold them in the highest regard. Thank You.Lester P.
Vehicle was excellent, service was great. Will be using you again soon.Hope K.
Maybe some more training for staff. Otherwise, I was completely satisfied.David F.
Very helpful and professionalMichael S.
Your U-Haul server sure picks a bad time to update tho !???Beryl P.
The computer system was not working well. Transaction took over an hour. System showed he had no blankets but he had all my blankets.mary E.
Let the customer know that they don't have any U-Haul stuff except for the trailers/trucks. I called down there to find out that they didn't have a towing ball and didn't know who would. Fortunately, Hwy-50 had one I could buy. This averted a major catastrophe.Kimberly L.