Advertised as 24/7 but is not. Scheduled a 7:30am dropoff and the gates were locked with a chain -- no one to help and no one answering the phone. Had to leave the truck outside the gates.
JAY M
Customer Reviews for Saras Self Storage
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The entire process is frustrating and stupid. The location is run down and sketchy
Breonna PThumbs up
Jeramiah RLocation needs to actually have a front desk, not a locked door that resembles more of a storage locker. Vehicles need to be properly maintained and the one received was in fairly poor condition. Owners of location do not answer the phone
Charles NAdvertised as open 24/7, but the gates were locked at 7am and the customer did not know where to park the rental truck
Caleb JThere was no one here. I tried calling and it went to voicemail. Had to unhook by myself and struggled to get the trailer off the hitch because the parking lot was not level. I purposely chose a weekday return to have help if needed.
Nancy PExperienced lots of trouble with the virtual checkout. Took nearly an hour. Also the time and pickup location were changed just one day before the pickup date.
Perry F