Customer Reviews for Sathers Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sathers Service

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Benjamin B. on

Rating:

Customer did not leave a comment.

andy a. on

Rating:

Customer did not leave a comment.

JoAnn M. on

Rating:

Customer did not leave a comment.

Devin W. on

Rating:

Trailer would normally seem clean inside but with the trailer tong sitting on ground during the rain (which is why I rented the unit) all the water ran inside and made the floor wet and nasty. I rented the unit to pick up a bed mattress

Kevin I. on

Rating:

Find a different location in Michigan to drop the trailer off to I was sent to the place on gratiot with very minimal parking to drop off the trailer but that location the employees were awsome and the guy told me the new location there moving to so all in all great job u haul

DON S. on

Rating:

Sathers is an excellent place to do business with. Owner there is very polite and helpful. Let's go America!

RICHARD J. on

Rating:

Customer did not leave a comment.

Scott J. on

Rating:

Customer did not leave a comment.

Steve M. on

Rating:

Mr. Sathers does a nice job!

Sheena W. on

Rating:

Customer did not leave a comment.

Steve M. on

Rating:

Customer did not leave a comment.

Charles S. on

Rating:

Completely satisfied!!

Rebecca F. on

Rating:

Customer did not leave a comment.

Christopher B. on

Rating:

Excellent customer service at Sathers Service. Skip the phone app and go into the station. It's much faster and easier. The phone app is terrible. The verification process is slow and cumbersome. It did not improve efficiency or enhance the customer service experience, in fact just the opposite.

Robert W. on

Rating:

Customer service was excellent. Truck was ready on time and very clean.

Kenneth K. on

Rating:

Customer did not leave a comment.

Dedria T. on

Rating:

I had scheduled a truck for pick up in Janesville. The day before my move I was contacted and told that I now needed to go to Orfordville to get a truck. Extremely poor customer experience. It should be U-Haul's job to ensure the truck that I have booked is where I arranged for pick up not the customer chasing around to get their truck. Putting the company in the customer's perspective, moving is stressful enough then add that into the mix. Again, a HORRIFIC Customer Experience.......

Jeremy C. on

Rating:

It’s definitely not Kevin’s fault at all. But when someone reserves a certain size Uhaul (especially if they did it as a specific location), it should be there. But Kevin was extremely friendly and did what he could to make today better

David S. on

Rating:

The most attentive fellow you will ever meet. Made sure the trailer was clean (even wiped it out with a bucket and towel!), hooked it up for me, checked the lights with me and made sure I could safely leave the parking lot. 100% the best. They were highly recommended by others for a reason.

shelly m. on

Rating:

Kevin was extremely helpful - we are very grateful for his service.

Richard H. on

Rating:

Excellent customer service and courteous.

Melissa B. on

Rating:

Customer did not leave a comment.

Sandra N. on

Rating:

Great and friendly service . would highly recommend.

Jim C. on

Rating:

Customer did not leave a comment.

Patrick D. on

Rating:

Talk about a great owner/operator. I showed up and trailer was ready. We noticed a nail in one of the tires. He quickly replaced the tire. Also had problems with the connector used to hook up the lights on the trailer. He quickly got the corrosion out of my connector and had us on our way. GREAT customer service.

Tom M. on

Rating:

Customer did not leave a comment.

Allwin M. on

Rating:

The local U-Haul dealer, Kevin, was cheery and competent, which, for a first-time U-Haul user, made the experience easy and fast.

JOE A. on

Rating:

Customer did not leave a comment.

Greg M. on

Rating:

The only thing that would improve the experience would be cruise control on the truck,otherwise all is good.

dean b. on

Rating:

Customer did not leave a comment.

Michael P. on

Rating:

I would give an "excellent" review except he wasn't able to get me a truck. That is partly my fault due to svort notice and its a smaller town. However Kevin went out of his way to make sure I got a trailer to use and allowed me to use his personal truck to tow it! I thought that was a really stand up thing to do and i would recommend this service to anyone in the area!

robert l. on

Rating:

I would never recommend anyone renting from UHaul. Nothing against this location. I reserved a truck and trailer in Janesville, WI. Even tho I had a printed paper showing the reservation for the trailer uhaul could not find the reservation. The truck was not available for the time of day I requested and I had to drive to another location to get the trailer. I was told I would not be charged for the truck until I returned it but found out I was even overcharged and had to deal with getting a refund. They are not honest.

Frank R. on

Rating:

Customer did not leave a comment.

Kathy T. on

Rating:

Customer did not leave a comment.

Dave N. on

Rating:

Customer did not leave a comment.

RICHARD J. on

Rating:

Customer did not leave a comment.

Tim H. on

Rating:

Customer did not leave a comment.

Melissa B. on

Rating:

Customer did not leave a comment.

Tom T. on

Rating:

Customer did not leave a comment.

Erich A. on

Rating:

Customer did not leave a comment.

RENETTE H. on

Rating:

Customer did not leave a comment.

Theresa T. on

Rating:

Very friendly and helpful! I will definitely come back for all my rental needs! Thank you!!

Bill W. on

Rating:

Customer did not leave a comment.

Kim L. on

Rating:

Friendly and helpful staff

Chris R. on

Rating:

Friendly bunch. Good for a laugh or two.

Cassie M. on

Rating:

Customer did not leave a comment.

JEFF M. on

Rating:

Great service! Will to work with your schedule .

Kevin B. on

Rating:

Kevin was very helpful and considerate.

NICK C. on

Rating:

Customer did not leave a comment.

Robert O. on

Rating:

Customer did not leave a comment.

DENNIS B. on

Rating:

Great location - good selection of equipment on hand

John W. on

Rating:

Customer did not leave a comment.

Earl G. on

Rating:

Customer did not leave a comment.

Lisa B. on

Rating:

The owner of this location is an outstanding representative for U-Haul and for his own business. He shows genuine care and concern for his customers. I would recommend this guy to my Grandmother.

Maxine A. on

Rating:

Customer did not leave a comment.

BRETT C. on

Rating:

Very disappointed this moving van did not have cruise control. On a long trip this is fatigue producing and difficult to maintain a constant speed in this type vehicle as well as less fuel efficient.

Susan K. on

Rating:

Customer did not leave a comment.

Mike L. on

Rating:

Customer did not leave a comment.

Andy W. on

Rating:

Customer did not leave a comment.

Bob P. on

Rating:

Customer did not leave a comment.

REGINA C. on

Rating:

Absolutely nothing, everything went smoothly! Would recommend to everyone.

Wade B. on

Rating:

Customer did not leave a comment.

Andy D. on

Rating:

Kevin was awesome! Super helpful, friendly and went above and beyond. Worth the trip for sure!

James W. on

Rating:

Customer did not leave a comment.

Bob P. on

Rating:

Customer did not leave a comment.