Customer Reviews for Sathers Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sathers Service

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Walter S.
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Always get good service from this location. Friendly and helpful.

Tracy L.
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Have the truck pulled out, but it was warmed up and ready to go. Overall this was a very good experience.

Jason R.
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amazingly friendly, runs a nice shop, great customer service. honestly will be going back for any future needs for renting any trailer and will recommend friends and family members to go. i want to say thank you again for the all time amazing experience

Bambi P.
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Very friendly service

Anita O.
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Customer did not leave a comment.

BETTY V.
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Donald S.
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randy S.
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Brad Y.
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Excellent service. I would recommend taking the short drive here before going to Janesville. Friendly, helpful, and made me feel confident when I left, knowing that my truck and towed car were safe to travel a long distance.

Tracy C.
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Customer did not leave a comment.

Michael L.
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Had a great experience, Kevin did an awesome job getting me setup and inspected. Thanks much

Frank C.
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Kevin, the employee at the center, gave outstanding service!

Clare W.
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Sathers is awesome! A true gentleman in every sense of the word.

Bill D.
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Customer did not leave a comment.

Christopher B.
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Excellent customer service. Kevin is top notch. Very courteous and professional. I had to make a change to my reservation and it was done without issue.

randy S.
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Kevin is very friendly and helpful.

Jeanette D.
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Customer did not leave a comment.

Craig Z.
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Nothing, service was EXCELLENT and I will go out of my way to recommend Kevin and Sathers to everyone I know.

Juan Carlos A.
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Excellent service. Best Uhaul service ever!

bill T.
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Customer did not leave a comment.

FRED R.
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Beth S.
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Your representative was very helpful, friendly, and courteous. He explained everything thoroughly so that there were no surprises.

Donna F.
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Kevin at Sathers was great after U-Haul did not inform me that the reservation I made online at this location 1 week before the move date was changed to a different location. Went to pick up truck at Sathers at 7:00 AM and Kevin knew nothing about our reservation. As we were giving him our online reservation# I received a text message at 7:13 that our truck was to be picked up down in Illinois 45 minutes south of there!!! Kevin was great and had a different size truck we could use and made adjustments that worked for our 1 day move and prevented a disaster. Will never rent a truck online again!!

Jeff C.
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Customer did not leave a comment.

Mike B.
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Bill D.
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Nothing -Kevin is excellent

Beth Z.
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Clay H.
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Kevin does a great job, very friendly and helpful.

Craig K.
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Everything was perfect. easy checkout. They hooked up the trailer and were able to sell me the adapter I need for the trailer lights. Definitely recommend this dealer

David D.
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Customer did not leave a comment.

STEVE C.
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Great customer service.

Helen G.
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Very nice pickup location with excellent personal experience

Garry S.
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Customer did not leave a comment.

WAYNE M.
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Brandon H.
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Was after hours when I was going to drop and the representative was there doing other things and came to help and took time to do the return.

Greg M.
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Vickie M.
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DIANE B.
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STEVE C.
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Outstanding customer service.

Thomas L.
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Amanda G.
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Howard T.
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Dustin A.
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Jeff R.
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Kevin was very friendly and helpful. Will definitely be using him again.

Jeff C.
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Carrie O.
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herb G.
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Owner was very pleasant and helpful. He helped us hook up the car dolly and also helped us unhook when we returned the equipment.

Bob W.
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Tim J.
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Service and experience here cannot be better.

Brady B.
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Brad S.
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Jacki L.
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Kathleen V.
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Very nice. Stayed open later then listed. Very helpfull.

Ariel F.
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Make all locations just like this one

bryan L.
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Awesome set up! This guy know's how to serve his customer's. Great experience. Thank you.

Rena M.
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Customer did not leave a comment.

Ariel F.
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Customer did not leave a comment.

Phillip J.
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All ready for our return.

Lisa R.
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Fast helpful and friendly

KEITH S.
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Great experience nothing to improve on

Brian W.
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Owner was nice and helpful. Would do business here again.

Brian M.
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Great friendly service. The guy at counter was the best. Deserves some recognition..

MARLA H.
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Larry B.
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Jamie S.
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Great service!

Peter D.
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Kevin provides excellent customer service.

Benjamin B.
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andy A.
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JoAnn M.
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Devin W.
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Trailer would normally seem clean inside but with the trailer tong sitting on ground during the rain (which is why I rented the unit) all the water ran inside and made the floor wet and nasty. I rented the unit to pick up a bed mattress

Kevin I.
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Find a different location in Michigan to drop the trailer off to I was sent to the place on gratiot with very minimal parking to drop off the trailer but that location the employees were awsome and the guy told me the new location there moving to so all in all great job u haul

DON S.
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Sathers is an excellent place to do business with. Owner there is very polite and helpful. Let's go America!

RICHARD J.
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Customer did not leave a comment.

Scott J.
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Steve M.
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Mr. Sathers does a nice job!

Sheena W.
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Steve M.
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Charles S.
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Completely satisfied!!

Rebecca F.
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Customer did not leave a comment.

Christopher B.
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Excellent customer service at Sathers Service. Skip the phone app and go into the station. It's much faster and easier. The phone app is terrible. The verification process is slow and cumbersome. It did not improve efficiency or enhance the customer service experience, in fact just the opposite.

Robert W.
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Customer service was excellent. Truck was ready on time and very clean.

Kenneth K.
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Customer did not leave a comment.

Dedria T.
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I had scheduled a truck for pick up in Janesville. The day before my move I was contacted and told that I now needed to go to Orfordville to get a truck. Extremely poor customer experience. It should be U-Haul's job to ensure the truck that I have booked is where I arranged for pick up not the customer chasing around to get their truck. Putting the company in the customer's perspective, moving is stressful enough then add that into the mix. Again, a HORRIFIC Customer Experience.......

Jeremy C.
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It's definitely not Kevin's fault at all. But when someone reserves a certain size Uhaul (especially if they did it as a specific location), it should be there. But Kevin was extremely friendly and did what he could to make today better

David S.
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The most attentive fellow you will ever meet. Made sure the trailer was clean (even wiped it out with a bucket and towel!), hooked it up for me, checked the lights with me and made sure I could safely leave the parking lot. 100% the best. They were highly recommended by others for a reason.

shelly M.
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Kevin was extremely helpful - we are very grateful for his service.

Richard H.
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Excellent customer service and courteous.

Melissa B.
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Customer did not leave a comment.

Sandra N.
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Great and friendly service . would highly recommend.

Jim C.
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Customer did not leave a comment.

Patrick D.
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Talk about a great owner/operator. I showed up and trailer was ready. We noticed a nail in one of the tires. He quickly replaced the tire. Also had problems with the connector used to hook up the lights on the trailer. He quickly got the corrosion out of my connector and had us on our way. GREAT customer service.

Tom M.
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Customer did not leave a comment.

Allwin M.
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The local U-Haul dealer, Kevin, was cheery and competent, which, for a first-time U-Haul user, made the experience easy and fast.

JOE A.
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Customer did not leave a comment.

Greg M.
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The only thing that would improve the experience would be cruise control on the truck,otherwise all is good.

dean B.
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Customer did not leave a comment.

Michael P.
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I would give an "excellent" review except he wasn't able to get me a truck. That is partly my fault due to svort notice and its a smaller town. However Kevin went out of his way to make sure I got a trailer to use and allowed me to use his personal truck to tow it! I thought that was a really stand up thing to do and i would recommend this service to anyone in the area!

robert L.
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I would never recommend anyone renting from UHaul. Nothing against this location. I reserved a truck and trailer in Janesville, WI. Even tho I had a printed paper showing the reservation for the trailer uhaul could not find the reservation. The truck was not available for the time of day I requested and I had to drive to another location to get the trailer. I was told I would not be charged for the truck until I returned it but found out I was even overcharged and had to deal with getting a refund. They are not honest.

Frank R.
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Customer did not leave a comment.

Kathy T.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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