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DENNIS H
Customer Reviews for Satsuma Trailers LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dropped off after hours
WAYNE SSuper friendly staff and very informative.
MARY HI dropped it off after hours. Your questionnaire should not require an answer about interacting with staff unless a "NA" is provided.
CHARLS DGreat customer service
Kevin RVery good I hull service and effort rent equipment
Ashokbhai SThe woman running the location, though nice enough, did not know what she was doing at all, causing us to hurt ourselves attaching a trailer. We also recieved the wrong item (a trailer instead of a dolly) which was too big to pull our car, causing us to be very late moving after which we had to pay an extra like $80 for returning the truck late. It was impossible to exchange the trailer for some reason, and the woman running the location was extremely impatient with us and made it clear we were being inconvenient to her scheduling on a Friday morning. The truck itself was fine, but I wouldn't recommend UHaul and especially not this location to someone else.
Alexis R