We are used to getting an email or text that our equipment is ready, or a reminder of some kind and we never got anything.Lorraine G.
Save Money Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Danny H.
Customer did not leave a comment.KARIN R.
Just an old store and system. The individual checking me out was outstanding and made the pickup of the truck very pleasant.MICHAEL W.
Customer did not leave a comment.CHARLES J.
Customer did not leave a comment.IGNACIO G.
Friendly folks, Smooth process.. I recommend...Scott S.
Customer did not leave a comment.Melissa G.
Customer did not leave a comment.Jim M.
Richard Hing did a great job.RICHARD C.
Excellent location. I highly recommend it.Todd W.
Customer did not leave a comment.Herbert C.
Customer did not leave a comment.Todd W.
Be a little cheaperJOSEPH G.
Very nice and friendlyTheodore S.
excellent service! quick, efficient and professional! i would recommend this location to anyone!Herbert C.
Add (permanently attached) straps to secure appliances. Proprietor was professional & helpful.SUSAN Y.
Excellent service. Fast and efficientPaul M.
Customer did not leave a comment.vanta D.
Not a thing! Happy with all services!Deanna C.
I see nothing that needs improvement everything went smooth and quickRICHARD T.
Customer did not leave a comment.Todd W.
Really great customer service, and made sure everything was was hooked up properly and safedavid G.
Nothing. It was fine.SHERRY S.
the lights were checked when the trailer was hooked up to my truck. I believed that they were working. During my trip I found out from semi's that I had no tail lights. I had to drive most of my trip with my flashers on when driving at night time as I had no lights. I had turn signals and brake lights just no tail lights. The employees were helpful and very kind. I was suppose to pick up the trailer in Globe but was called and told I had to drive to superior to pick up the trailer. So why do you ask where we want to pick up the equipment if the equipment is not going to be at that location?Faye N.
Work on the online reservations. Had to redo it 3 times and still had to redo it again when I got to the actual place to pick up the truck. I was charged an extra 100 dollars that they didn't tell me about and still have not received it. The bank told me that uhaul had still not released it yet although a woman I spoke with told me they had immediately released the funds. Horrible experience overall.Nicole T.
Customer did not leave a comment.Hansel B.
Customer did not leave a comment.Kevin B.
The general manager teated us very well, he inspected the truck and heard all our issues and helped us And that's all we wanted from the beginningShephannie L.
Thanks for all the help.Gary T.
Customer did not leave a comment.Natalie M.
This was not the original location I reserved.Troy L.
Customer did not leave a comment.Dennis R.
Excellent service!Todd W.
Customer did not leave a comment.ANNABEL P.
The people were very nice and the vehicle was very nice but my pick-up was scheduled for 9:30 AM. I was running late si I called and said I'd be there about 10 AM. Got there and the UHaul guy was at church, he left keys for another reservation but not mine, they could not find my reservation, I was told I would have to wait until after church, they then found my reservation, and quoted me $100 more than I was quoted, they than adjusted things and got the price where it should be and I was ready to depart by 11 AM. The young lady and her father really did go above and beyond to get me on my way, I just expected to have things ready when I reserved them for.jennifer C.
I have nothing to add at this time, they were very helpful.james M.
Merchant was very helpful and attentive.g ron W.
Box wasn't swept out upon p/u.Stacia H.
Customer did not leave a comment.Laura Y.
Nothing everything was perfectRICHARD T.
Both agents in Superior were gentlemen in business practices. They did fine. My appreciation is upheld today.Joe G.
we had originally reserved our trailer at the Globe, AZ location 3 weeks prior. The night before we were to pick it up we received a call saying that we had to drive to Superior, which it made it a 60 mile trip instead of a 28 mile trip one way. We were not compensated for the extra mileage or time. We were very disappointed with the Globe location. The gentleman in Superior was very good at helping us.Robert L.
Customer did not leave a comment.ANGEL V.
The online process was very long and should not have taken an hour to get the vehicle. Issues with the process on the U Haul side and the dealer had limited computer skills which didn't help. The service was overall friendly and professional, but the process was to long.Jose B.
Supply trucks.WILLIAM L.
Customer did not leave a comment.STEPHANIE B.
Customer did not leave a comment.Richard F.
Customer did not leave a comment.SALINA B.
He took care of it, even though he was closed.Larry D.
Customer did not leave a comment.Tifani S.
Richard Hing of the Save Money Market and U-Haul was especially helpful. I would definitely go there again.James S.
Trailer was reserved for pick up in Casa Grande, AZ, but I had to drive 63 miles one way to Superior, AZ to get the trailer.Robert G.
Customer did not leave a comment.Neil N.
The Hings are new to U-Haul. They took over half an hour to check us in. We now have a dispute with U-Haul over a "wrong destination charge" and they've tried to help, much more responsive than the area manager, Keith Nelson, or corporate customer service. We are telling everyone we know about the poor communication and lack of service. We've been hung up on, given unprofessional (snotty) tones and no answers. We've talked to 8 different people and no return call from the area manager. We have used the online contact form with no response. This has been a completely frustrating experience and we have now contacted our credit card company to not pay this charge.Dan L.
Have the people renting the trucks know more than they do. It was a terrible experience.Sheila U.
I checked in on line but still had a long wait checking in at store. Need improvement.Bob F.