Customer Reviews for Save N Store Self Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

I would have given a higher rating if while I was at the location there is not good internet service which makes it hard to check in with that location for the service offered and there is no one onsite when having difficulty doing self service.

Rating:

1.0

This location was switched from what I had reserved. It was not open when I picked up my truck and I had to use app checkout. THAT went absolutely terribly! I had purposely made a reservation with a location that would be open at the time I had set to pick up the truck and was not told that the location I was switched to would not be open or I would have made other arrangements. I am very, very unhappy with the Uhaul app and customer service for not telling me of necessity of using it with switch, especially when paying double the price of their competitors because of more convenient locations for me

Rating:

4.0

This is a smaller storage facility; appears to be well-maintained. Manager came out to greet us and was pleasant. Easy dropoff, no problem.

Rating:

5.0

Not much to report. Return was easy. Manager was welcoming.

Rating:

5.0

Nice people and great service.

Rating:

5.0

The process of renting, picking up and returning the truck was seamless. Ian provided the very best customer service! A great experience with this company. Would definitely recommend to anyone needing a UHaul.

Rating:

2.0

Being available and present would be better. Having everything in the truck that we paid for would be appreciated.

Rating:

5.0

Great service, truck was clean and well maintained. The folks I dealt with were polite, friendly and efficient. The location is easily accessible and well maintained. A+ rating.

Rating:

4.0

Nothing

Rating:

5.0

Fix your app. If I'm staring at the address and obviously in the right location, don't tell me I'm not. At least give me an override option. Don't leave me locked to your crappy app. The guy even warned me the app may act up, so it's obviously a known issue. Your a massive corporation, this would make me never use you again if I could avoid it. Location did nothing wrong, Uhaul's app needs to be improved.

Rating:

5.0

Very helpful made thing easy when app wasnt working

Rating:

4.0

Ian was great to work with!

Rating:

5.0

Exelente servicio y le recomiendo que vaya a rentar trocas para la mudanza

Rating:

5.0

Great new location in beautiful Culpeper, Virginia. Well organized office and pick-up. Love the self-service aspect. Only negative was that the truck was parked near a dangerous gravel/tar edge and made it difficult to get into vehicle. Owner/manager was very friendly and helpful! Thank you.

Rating:

3.0

He seemed confused on how to charge a different credit card

Rating:

5.0

The guy working at the building was very polite and very helpful. Will come back there when I need to rent another U-Haul!

Rating:

5.0

Nothing additional

Rating:

4.0

The location was not a problem. I spent over an hour trying to work the app and get with customer service. I was told the day before my rental was available. And hour after we get there I am called with an approval! Not communicated to me. We spent 2 hours wasted time just trying to call customer service. They were rude as well

Rating:

3.0

I found it odd that the UHAUL franchisee would not work face to face with me. instead, upon seeing me approach, said I should wait for him to enter his store, then for me to stay outside and call him to transact my UHAUL pickup and dropoff. odd behavior.

Rating:

4.0

The check-in time took a while (which ate into my scheduled hours) but other than that it was a smooth transaction.

Rating:

4.0

This comment isn’t directed at either location. This is for UHaul in general. I am not overall pleased with my service that Uhaul provided, I picked up the truck at 8:22am on January 18th and returned the truck at the drop-off location at 9:29am on January 19th. I was charged for another whole day for returning the truck an hr later than the pickup time. I find this ridiculous and honestly I will likely not rent another from Uhaul again in the future. After realizing that I was being charged for a whole extra day, I wasn’t even able to get the truck back to use for the day that I was charged for after dropping the truck and key off. So you charge me for a whole day for being an hr later than pickup but then won’t let me use the truck that I was charged for? That’s stealing! You charged me for a service and didn’t deliver! I will never use Uhaul again!

Rating:

5.0

nothing at all . the guy that helped me was very helpful and nice . i highly recommend that location to anyone !!!

Rating:

4.0

They didn’t know I was coming. Weren't ready.

Rating:

5.0

It was a huge pain to figure out the pin for the lock. The app never displayed any option for me to obtain the pin, I had to call and spend 10 minutes troubleshooting only for the person I was talking to to get it working for me; app never worked.

Rating:

2.0

The owner was wonderful, but your technology is not working properly for remote pickup. It continually told me I didn't have an account and spent over 30 minutes on the phone with Uhaul support. Thank goodness the owner was lovely and helped on his end when he didn't have to. The Uhaul main customer service team was extremely rude.

Rating:

5.0

Great place to rent from, glad I went there to rent from. Would definitely go back again.

Rating:

4.0

The roof leaked . Some of my stuff was soaking wet .