Customer Reviews for Saved by Grace Automotive
(U-Haul Neighborhood Dealer)

Rating:

5.0

Locations for pickup & drop-off were easily accessible with pleasant customer service. As well as changing my drop off location via phone was simple.

Rating:

3.0

Please refund my credit card for the dolly. I did not have the dolly.

Rating:

2.0

Make clear whether or not anybody will be at the location at time of pickup. I was expecting someone to be there, but instead I had to use the app/website to get the truck. This method took quite some time (about an hour) and multiple calls to U-Haul customer service in order to work. Additionally, the truck cab and inside the back of the truck leaked. The driver and passenger will get soaked when driving this vehicle in the rain. Several of my boxes also got wet due to the leak.

Rating:

1.0

NOT OPEN HAD TO .LEAVE KEY IN DROP BOX CLL PHONE # LISTED NO ONE PICK UP THE PHONE HAD TO LEAVE MESAGE

Rating:

2.0

I have used this drop off twice and both times, No one at the location and have to guess if it gets wrote up or not.

Rating:

1.0

The interior of the truck was disgustingly filthy, and it was almost completely empty of fuel. And on top of that, you guys charged me an extra $60 for your own mistake and that completely drained my account, I can't even put gas in my own car to go to work for the rest of the week. This company sucks and I will absolutely be going with metro next time i move.

Rating:

1.0

No one was at location when i went to pick up. Called. Told me they were at lunch.”When i returned at the time the pick up location mgr had stated the door was still locked. I loaded and left with the trailer myself. Later the mgr said that “oh i forgot to unlock door and i was on other side of garage. I was not able to put on my VIP certificate online. The uhaul pick location person Up said they could not accept the vip cert and to call UHAUL for help. I phoned regional manager Kevin and gave him the VIP cert number. Said he would look into it. No further contact . Left three emails to him with no further info. VIP cert was 6D66B523. This is a 100.00 dollar vip provided to me due to past difficult situations with uhaul services. I was billed for over 200.00. This was for a military move. Please help before i need to push this further up the leadership ladder.

Rating:

1.0

My appliance dolly and furniture dolly were not in the truck when I picked it up and there was no one at the location to assist me. I called and the owner said the people that dropped the truck off were supposed to turn them in and didn't.

Rating:

1.0

Extremely disappointed!!! I have used Uhaul many times with my family. First I was lied to, told the pick up location was in downtown Birmingham, where my storage unit is located, only to fly into Birmingham and find out the rental was located in Hueytown, AL, more than 20 minutes from downtown. This costed me extra money in an Uber. When picking up the uhaul, the truck was DIRTY as all get out inside. Crushed up chips on the floor of the drivers side, crumbs on the passenger floor and liquid on the passenger side floor. The cup holders were filthy, sticky and had food crumbs inside. I asked if I needed to fill up the vehicle with gas to make sure I wouldn’t be charged and the manager told me “no” then I wake up to a 76$ fee to my card this morning for gas. I was lied to and decieved and want compensation. This is unacceptable. Especially when I am confounding off I need to fill the gas up. I do not have $80 more to spare. Please contact me at 919-802-0793.

Rating:

3.0

When a customer is given a specific time to pick up the rental unit, make sure someone is available to help the customer, therefore, the customer will not have to call UHALL for help.

Rating:

3.0

Have trailers on level ground

Rating:

2.0

No one would answer the door or phone for drop off when they had an open sign on

Rating:

5.0

Just dropped off. No interaction with anyone.

Rating:

3.0

The check engine light was on truck did a lot do Jerking and didn’t want to pull a hill. Was given one quote but charged a higher rate than told.

Rating:

3.0

No one was there for me to pick up tow dolly. Had to wait 40 minutes before finally just taking dolly. No answer to phones. Then I was charged an extra 20$ for after hours drop off. Dolly was dropped off at 5:30. They don’t close till 6. Considering the wait earlier that morning I feel the charge should have been waived. This will be the last time I use uhaul services.

Rating:

3.0

Problem was I was quoted $85 including tax, but was charged $109 on my credit card

Rating:

1.0

Trailer had dirt and gravel inside. Nobody was there to help attach the heavy trailer even though I was told I had to be there in the morning before they closed. I tried to use the automated pickup but it said my session had expired

Rating:

2.0

I ordered the equipment for Pelham and was sent to Vestavia only to discover that I had to wait 4 hours and go to Hueytown. Not very customer friendly. The guy in Hueytown was nice but the location is a dive.

Rating:

1.0

The truck tire was wobbling so bad , very dangerous. I reserved the truck at another location but the day of pick up I was noticed it was a 30 mins drive away from the local told her. That made things so difficult for me and my help. Once I made it to the location no human was there then on top of that it took forever to get to a live person to help me in the right direction. I don’t recommend uhaul if the process going to be like what I experienced. Thanks , Candace Hudson

Rating:

1.0

No one was at the officer to assist me with my rental.. l had difficulty doing my rental on mobile… After speaking twice with U-Haul CSR problem was not resolved.. l did call a cellular number displayed on the wall and that gentleman assist me with my rental and keys lock box😡

Rating:

1.0

Rent a truck from somewhere else because uhaul customer service is non existent. I will never use uhaul again.

Rating:

5.0

not a thing all is good

Rating:

1.0

Have truck clean and no smoking in truck had to pick up in bad spot of town.had to drive 30 miles to pick it up. And ask for dolly and blankets, they where not provided. Call customer service and more or less got a "so what".Last time I rent from uhaul

Rating:

3.0

It was weird doing everything by a phone

Rating:

2.0

The cab of the trunk smelled of cigarettes, upon further inspection there were ashes in the plastic ashtray. Someone had smoked in the truck just prior to me utilizing it. I detest the smell of cigarettes!

Rating:

3.0

Have someone on the premises during the weekend when you have to pick-up or drop off equipment.

Rating:

1.0

This whole process has been a nightmare. I have spent several hours on the phone between hold times, actual calls, being disconnect and chat also disconnected me and no one called back. Currently on hold again because the agent disconnected the call and did not contact me back the reason for the calls now are because I was charged twice for milage. I will NOT be using you again.

Rating:

2.0

No one there to meet us and the trailer had boxes and trash left inside.

Rating:

5.0

Same as other.

Rating:

2.0

The truck was dirty inside the cab and box of the truck. The truck being dirty is my biggest issue. I don't want to get charged a cleaning fee for something I did not do. Items were blocking the box that holds the keys. No where to park when I returned the truck. I had to park in the street next to the building. A guy came and moved it fairly quickly but not until I got done checking the truck back into the u-haul website.

Rating:

1.0

Make sure that there is a person to talk with. I had absolutely no,phone contact with anyone at this facility. I made multiple calls to each number listed but all to no avail. I finally drove there to pick up rental. The place is filthy, the lot was a muddy mess.

Rating:

1.0

Honor the reservation and confirmation, dont "upgrade" a 10 ft truck to a 26 ft without talking to the customer. Cab was dirty, transmission slipped often, entire experience was awful to be honest.

Rating:

4.0

Had truck reserved in Tuscaloosa, but truck was not available, so I had to drive to this location (nearest location) to pick up the truck I reserved. Arrived at 9am and store was not open. Completed rental on phone with store representative. Store representative was helpful and courteous.

Rating:

3.0

I didn't take a picture of the fuel gauge and the owner claimed there was less fuel in it than there actually was. I don't appreciate fraud.

Rating:

4.0

No problem everything was good. In and out.

Rating:

3.0

Passed 10 Uhauls to pick it up.

Rating:

1.0

I originally reserved a truck for the Vestavia location and received a call the night before saying that there wasn't a truck available. I asked to be accommodated for driving 27 miles out of my way and back, I was told no. Also when I arrived to pick up my truck it was completely filthy on the inside. I wasn't going to clean it, it was not my responsibility to clean someone else's mess. I wanted another truck but the location did not open until 9 which was a 2hr inconvenience for me. When I dropped off the truck, I was charged $30 for not cleaning up a mess I did not make. That is completely unfair. I called uhaul customer service. I couldn't get anyone on the line. I have used uhaul before and never had such bad service. I returned a truck the same way I received it and i get penalized for it. Ridiculous. Something has to be done about it

Rating:

1.0

I was told $31 for the daily rental and was charged $71. I’ll be calling to have that fixed.

Rating:

1.0

This was not my chosen drop off location seeing as how the 1st one was no longer a part of your program, I had to pay extra for milage and spent a few hours trying to sort out this cluster

Rating:

5.0

Had to return after hours. Wasn’t really comfortable with where I had to leave trailer. Other than that no issues at all.

Rating:

2.0

I was charged one thing opposed to what the website stated

Rating:

1.0

I was told by renter I was paying for 2 days then I got an email my 6 hour return time had expired I contacted an online chat I was told I was paid till the next day and had to return to original rental place which was done in less than 24 hours so why have I been charged for two days on my debit card

Rating:

1.0

This is not the location I dropped off at so I cannot comment on it. I dropped off at Glenn's ztzv and he was not helpful at all. Would not comment. Another example of the website software issues.

Rating:

1.0

The units were scattered outside the facility. The owner didn't even come out and check my hitch or how I connected to my truck.

Rating:

1.0

No inspection. No one at the office. Phone number scribbled on the door. Everything done over the phone. Took 45 minutes. Never emailed contract. Awful service.

Rating:

2.0

Get rid of the junk cars and trash that litters the front and sides of the building.

Rating:

1.0

There was no one there to meet me at the time I was supposed to pick up the truck. No one answered the phone number I was given to call for that location. It was 20 miles further out than my original location. I had no contract and the vehicle was not full of gas and when I returned it at the level it was I was charged for to fill it up. This was the worst experience I have ever had with U-Haul and I am telling everyone i know.

Rating:

3.0

The representative charged me an extra amount bc I went over the mileage when I was told when I ordered yesterday that the mileage was included in the flat rate. Unacceptable!!! U-haul I will never do business with your sorry asses again!

Rating:

1.0

Be there or leave a sign as to when you will return.