Customer did not leave a comment.Jayc S.
Customer Reviews for Saved by Grace Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was there for me to pick up tow dolly. Had to wait 40 minutes before finally just taking dolly. No answer to phones. Then I was charged an extra 20$ for after hours drop off. Dolly was dropped off at 5:30. They don't close till 6. Considering the wait earlier that morning I feel the charge should have been waived. This will be the last time I use uhaul services.jason B.
Customer did not leave a comment.JAMES K.
Customer did not leave a comment.Peter L.
Problem was I was quoted $85 including tax, but was charged $109 on my credit cardDale S.
Customer did not leave a comment.Cory R.
Customer did not leave a comment.Steve A.
Customer did not leave a comment.Nara S.
Trailer had dirt and gravel inside. Nobody was there to help attach the heavy trailer even though I was told I had to be there in the morning before they closed. I tried to use the automated pickup but it said my session had expiredTimothy N.
Customer did not leave a comment.Sherry O.
Customer did not leave a comment.Sherry O.
I ordered the equipment for Pelham and was sent to Vestavia only to discover that I had to wait 4 hours and go to Hueytown. Not very customer friendly. The guy in Hueytown was nice but the location is a dive.Mark N.
Customer did not leave a comment.Terry B.
Customer did not leave a comment.Irving L.
The truck tire was wobbling so bad , very dangerous. I reserved the truck at another location but the day of pick up I was noticed it was a 30 mins drive away from the local told her. That made things so difficult for me and my help. Once I made it to the location no human was there then on top of that it took forever to get to a live person to help me in the right direction. I don't recommend uhaul if the process going to be like what I experienced. Thanks , Candace HudsonCandace H.
No one was at the officer to assist me with my rental.. l had difficulty doing my rental on mobileâ€¦ After speaking twice with U-Haul CSR problem was not resolved.. l did call a cellular number displayed on the wall and that gentleman assist me with my rental and keys lock box😡Donie N.
Rent a truck from somewhere else because uhaul customer service is non existent. I will never use uhaul again.Gabrey V.
Customer did not leave a comment.Ryan S.
not a thing all is goodWilliam B.
Customer did not leave a comment.Kim B.
Have truck clean and no smoking in truck had to pick up in bad spot of town.had to drive 30 miles to pick it up. And ask for dolly and blankets, they where not provided. Call customer service and more or less got a "so what".Last time I rent from uhaulvan W.
Customer did not leave a comment.edwin K.
Customer did not leave a comment.KATRINA F.
It was weird doing everything by a phoneRhonda M.
The cab of the trunk smelled of cigarettes, upon further inspection there were ashes in the plastic ashtray. Someone had smoked in the truck just prior to me utilizing it. I detest the smell of cigarettes!Angela C.
Have someone on the premises during the weekend when you have to pick-up or drop off equipment.Ray H.
Customer did not leave a comment.Wayne W.
Customer did not leave a comment.Mark G.
This whole process has been a nightmare. I have spent several hours on the phone between hold times, actual calls, being disconnect and chat also disconnected me and no one called back. Currently on hold again because the agent disconnected the call and did not contact me back the reason for the calls now are because I was charged twice for milage. I will NOT be using you again.Rebecca E.
No one there to meet us and the trailer had boxes and trash left inside.Thomas J.
Customer did not leave a comment.Marjorie R.
Customer did not leave a comment.Donna B.
Customer did not leave a comment.Sherrie D.
Customer did not leave a comment.Jennifer F.
Customer did not leave a comment.Dianne T.
Same as other.terry L.
The truck was dirty inside the cab and box of the truck. The truck being dirty is my biggest issue. I don't want to get charged a cleaning fee for something I did not do. Items were blocking the box that holds the keys. No where to park when I returned the truck. I had to park in the street next to the building. A guy came and moved it fairly quickly but not until I got done checking the truck back into the u-haul website.KOBY R.
Customer did not leave a comment.Joshua F.
Customer did not leave a comment.Dylan C.
Make sure that there is a person to talk with. I had absolutely no,phone contact with anyone at this facility. I made multiple calls to each number listed but all to no avail. I finally drove there to pick up rental. The place is filthy, the lot was a muddy mess.Darlene P.
Customer did not leave a comment.ALTON W.
Honor the reservation and confirmation, dont "upgrade" a 10 ft truck to a 26 ft without talking to the customer. Cab was dirty, transmission slipped often, entire experience was awful to be honest.Patrick C.
Customer did not leave a comment.James L.
Customer did not leave a comment.Djuana Makeba J.
Customer did not leave a comment.Shalonda W.
Customer did not leave a comment.Roselda M.
Customer did not leave a comment.Reggie R.
Customer did not leave a comment.Patricia W.
Had truck reserved in Tuscaloosa, but truck was not available, so I had to drive to this location (nearest location) to pick up the truck I reserved. Arrived at 9am and store was not open. Completed rental on phone with store representative. Store representative was helpful and courteous.Thomas D.
I didn't take a picture of the fuel gauge and the owner claimed there was less fuel in it than there actually was. I don't appreciate fraud.joshua C.
No problem everything was good. In and out.Lonnie W.
Passed 10 Uhauls to pick it up.John S.
Customer did not leave a comment.Marion C.
I originally reserved a truck for the Vestavia location and received a call the night before saying that there wasn't a truck available. I asked to be accommodated for driving 27 miles out of my way and back, I was told no. Also when I arrived to pick up my truck it was completely filthy on the inside. I wasn't going to clean it, it was not my responsibility to clean someone else's mess. I wanted another truck but the location did not open until 9 which was a 2hr inconvenience for me. When I dropped off the truck, I was charged $30 for not cleaning up a mess I did not make. That is completely unfair. I called uhaul customer service. I couldn't get anyone on the line. I have used uhaul before and never had such bad service. I returned a truck the same way I received it and i get penalized for it. Ridiculous. Something has to be done about itRaConda M.
Customer did not leave a comment.Anthony E.
I was told $31 for the daily rental and was charged $71. I'll be calling to have that fixed.Randall B.
Customer did not leave a comment.Donald G.
Customer did not leave a comment.Jessica C.
This was not my chosen drop off location seeing as how the 1st one was no longer a part of your program, I had to pay extra for milage and spent a few hours trying to sort out this clusterJeremy W.
Had to return after hours. Wasn't really comfortable with where I had to leave trailer. Other than that no issues at all.Edward J.
I was charged one thing opposed to what the website statedSTACY R.
Customer did not leave a comment.Laurie H.
I was told by renter I was paying for 2 days then I got an email my 6 hour return time had expired I contacted an online chat I was told I was paid till the next day and had to return to original rental place which was done in less than 24 hours so why have I been charged for two days on my debit cardShirley C.
This is not the location I dropped off at so I cannot comment on it. I dropped off at Glenn's ztzv and he was not helpful at all. Would not comment. Another example of the website software issues.Cindy K.
Customer did not leave a comment.terry W.
The units were scattered outside the facility. The owner didn't even come out and check my hitch or how I connected to my truck.David J.
No inspection. No one at the office. Phone number scribbled on the door. Everything done over the phone. Took 45 minutes. Never emailed contract. Awful service.Eric K.
Customer did not leave a comment.Christopher R.
Get rid of the junk cars and trash that litters the front and sides of the building.Dennis B.
There was no one there to meet me at the time I was supposed to pick up the truck. No one answered the phone number I was given to call for that location. It was 20 miles further out than my original location. I had no contract and the vehicle was not full of gas and when I returned it at the level it was I was charged for to fill it up. This was the worst experience I have ever had with U-Haul and I am telling everyone i know.Archie P.
Customer did not leave a comment.Joe H.
The representative charged me an extra amount bc I went over the mileage when I was told when I ordered yesterday that the mileage was included in the flat rate. Unacceptable!!! U-haul I will never do business with your sorry asses again!John V. D.
Customer did not leave a comment.Steven V.
Customer did not leave a comment.Jasmine G.
Customer did not leave a comment.Thomas B.
Be there or leave a sign as to when you will return.Bill M.
The guy was nice. The service was quick. Being new to the area, I asked alot of questions about the new city, and the guy was very helpful! This was an amazing experience! Thank you!Jacola W.
Customer did not leave a comment.Angela M.
I was schedule to pick up the trailer at 10:00 AM Saturday. When I arrived, no one was there, now answer to their contact number x 2. I had to contact customer service, who contacted the location owner. I was kept on hold for 10 minutes before I hung up and the owner showed up. The customer service agent never came back on line for an update.John P.
if you have a problem with u haul let them no and work with them to resolve it be patience it may take some time but they will take care of it.William B.
There wasn't a key lockbox as shown on UHAUL app. Had to call contact listed for rental pickup location to find out where key was located. Took 20 minutes to get in touch with right person for answers. Turns out previous renters did not return lockbox, so the rental pickup location left entire truck unlocked and hid key inside back of truck. If I hadn't called, I never would have found the key. This also posed issue when returning the truck, because they had to verify that I wasn't at fault for the missing lockbox. (Didn't realize lockbox was missing until after I'd submitted truck damages portion of 24/7 truck pickup on app.)Jessica H.
Charged for extra days & insurance I did not agree to.Michael M.
Be on time. My pick up was 9 and I had to wait till 10:30 for them to get there. I was charged extra at drop even though I fill it up to the line I got it atMiquel B.
Customer did not leave a comment.jerrell L.
Customer did not leave a comment.ROY A.