Customer Reviews for Schepens & Sons Service Ltd
(U-Haul Neighborhood Dealer)

405 reviews

217 Margaret Ave   Wallaceburg, ON N8A2A4
(Hwy 40 and Margaret)

(519) 627-7697

Hours

  • Mon–Fri
    8:30 am–4:30 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(519) 627-7697

217 Margaret Ave
Wallaceburg, ON N8A2A4
(Hwy 40 and Margaret)

Services at this Location:

Hours

  • Mon–Fri
    8:30 am–4:30 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Tyler H. 
Rating:
5.0

Customer did not leave a comment.

Fred S. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Félix B. 
Rating:
5.0

Customer did not leave a comment.

ROBERTBRADLEY J. 
Rating:
1.0

The closest truck that was made available to me was an hour and 30 minutes from my selected pick up location. That is completely unacceptable. Because I was moving, I had no choice but to drive that far. The city of London was much closer for me to pick up a truck, but I was told that nothing was available. All this despite me booking over 6 weeks in advance. I have and will be informing my friends that UHaul's services are very poor.

Ryan J. 
Rating:
5.0

Customer did not leave a comment.

douglas C. 
Rating:
5.0

Customer did not leave a comment.

Neil G. 
Rating:
5.0

Excellent service

CARL B. 
Rating:
5.0

extremely satisfied

ROBERTBRADLEY J. 
Rating:
3.0

The truck was disgustingly dirty. It looked like someone had thrown up while driving. The windshield was so dirty it was hard to see through. It smelled really bad. I had to stop and buy lysol wipes to wipe down the steering wheel and other touch points and a car freshener to cover the foul odour just to be able to drive it.

SUZANNE R. 
Rating:
5.0

I always get great service here. Keep up the great work!

SYLVIE L. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Friendly service

lyle V. 
Rating:
5.0

Always very helpful and friendly

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Carrie B. 
Rating:
5.0

The customer service was exceptional

K-ROBIND M. 
Rating:
5.0

The Gentleman working there was the best. I would highly recommend this U-HAUL.😊👍

SUSAN P. 
Rating:
5.0

Customer did not leave a comment.

STEPHENWILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

PAULS S. 
Rating:
5.0

The fridge cart and blankets were in a spot that took up space that was needed the only way to get it out of our way would have been to get charged the rental fee for something we did not need Other than that slight inconvenience it was a good experience

Nicholas H. 
Rating:
5.0

Customer did not leave a comment.

DARINM D. 
Rating:
5.0

Customer did not leave a comment.

Kyra S. 
Rating:
5.0

Great customer service by wonderful local people! Thank you!

DARRENTSUNEO T. 
Rating:
5.0

Customer did not leave a comment.

Andre N. 
Rating:
5.0

Professional and very polite!

TADDJEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

Garry V. 
Rating:
5.0

Extremely helpful and friendly. Bright, clean and well organized location. Would definitely recommend using this location.

Christine P. 
Rating:
5.0

Customer did not leave a comment.

BRUCE G. 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
3.0

Customer did not leave a comment.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

SCOTTMARSHALL R. 
Rating:
5.0

Customer did not leave a comment.

ROGERD S. 
Rating:
5.0

Everything was great.

STEPHEN G. 
Rating:
5.0

Nothing just keep up the good service excellent.

MICHAELC M. 
Rating:
5.0

Customer did not leave a comment.

Wilma C. 
Rating:
4.0

Check in was ridiculously SLOW!! Presumably internet issues.

RANDYF S. 
Rating:
5.0

I reserved online. The next day my booking was updated and the pick up location had changed to Chatham instead of Wallaceburg. As I didn't want to drive out of town to get this truck, I decided to stop by Schepens & Son first to find out why this happened. I learned that he didn't even know about my booking. Their system re-assigned without his knowledge! He was able to get a truck ready for me, in Wallaceburg, saving me the extra time and k

Sylvie L. 
Rating:
5.0

Convenient. Drooped off on Sunday..no one on duty but easy to park trailer...

MIKE T. 
Rating:
5.0

Customer did not leave a comment.

JENNYS D. 
Rating:
3.0

Customer did not leave a comment.

BRIANALEXANDER B. 
Rating:
4.0

Customer did not leave a comment.

Dan C. 
Rating:
5.0

Customer did not leave a comment.

Sylvie L. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

KENNETHW E. 
Rating:
5.0

get more reps like this one

blair N. 
Rating:
5.0

Customer did not leave a comment.

SHAWNAARON M. 
Rating:
5.0

Customer did not leave a comment.

KEVINM S. 
Rating:
1.0

The owner was rude upon my return of the vehicle. Unprofessional, introduce an unneeded conflict that caught me off guard. Clearly, there was a simple solution and he decided to be uncooperative. Sorry for the negative review. My number is 519-564-4976

DEREKR H. 
Rating:
5.0

Not much to improve. These guys are always great to deal with, and they've been quick to help me when ever I needed something, even at the last minute. Shawn M Tom & Al's Furniture

ANDREWJ F. 
Rating:
4.0

Customer did not leave a comment.

BRIANALEXANDER B. 
Rating:
5.0

Customer did not leave a comment.

Tyler W. 
Rating:
5.0

Shepens is a great representative for UHaul

ALLAN B. 
Rating:
3.0

Pick up was an hour later than scheduled. We were to pick up at 11 AM and did not actually get the vehicle until 11:58 AM. The back was not swept out. Otherwise the vehicle was great, and the move went well. We paid $300 at the counter, but move ended up being less so we'll take that up with the pickup location. Thanks U-Haul!

Charles W. 
Rating:
5.0

Customer did not leave a comment.

MICHELYVON S. 
Rating:
5.0

Customer did not leave a comment.

LUCAS R. 
Rating:
5.0

Dave is always professional and knows his business. Great job.

Frank V. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Great customer service and overall experience. Highly recommended.

Matt L. 
Rating:
5.0

Great customer service!

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

I dont think there is anything you can do to make it any better

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Jesse J. 
Rating:
5.0

Customer did not leave a comment.

Daphnie M. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
3.0

Customer did not leave a comment.

Emily S. 
Rating:
5.0

This is the second move with Schepen's Uhaul service... Everything was great with the pickup, paperwork and drop off. Thanks!!

James Street E. 
Rating:
5.0

very well run but sometimes we have to tow to company policies well treated they were good every thing set up it was after that your reps screwed up 5 locations no 15 ft truck unless I drove an extra hour to a small town for the truck was not impressed and sent me not to the location I wanted that was closer to the move

Colin H. 
Rating:
5.0

Excellent service.

George H. 
Rating:
5.0

Customer did not leave a comment.

Jo Anne C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Stephen E. 
Rating:
5.0

Customer did not leave a comment.

randy S. 
Rating:
5.0

Great service, Great price....would use again in a heartbeat!

Trish K. 
Rating:
5.0

Updated equipment and smooth riding truck. Easy to drive. Overall, a good experience.

Tom P. 
Rating:
5.0

I've always received excellent service here and will be a repeat customer. The equipment is always clean and/or in good repair. They are very helpful with any questions.

Gilbert K. 
Rating:
3.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Excellent service! Thanks.

Elections C. 
Rating:
5.0

Customer did not leave a comment.

Shirley L. 
Rating:
5.0

friendly and professional

Sherry R. 
Rating:
3.0

Customer did not leave a comment.

Annelise D. 
Rating:
5.0

Improve on the software system. Doesn't appear to be user friendly and consumes much of the customers time (waiting). I can rent a car for three weeks and drive across the country with less paper work and hassle, than renting a trailer for 6 hrs of local use.Problem/concerns is more with processing speed than anything else.

Alan L. 
Rating:
4.0

Have equipment picked up and dropped off at locations asked for not an hour away

don S. 
Rating:
3.0

Rent elsewhere

don S. 
Rating:
5.0

Dropped off on Sunday and no staff available

Jay S. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
5.0

Great people and service.

Robert C. 
Rating:
1.0

Customer did not leave a comment.

Cathy S. 
Rating:
5.0

Customer did not leave a comment.

Allan D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Ordered trailer in Dresden received email to pick up in Wallaceburg two days before. Went there at 8am good service all hooked up paperwork done and on the road by 8:15 . All good.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

jEFF M. 
Rating:
4.0

Maybe provide a map of area where drop off is made.

Dan C. 
Rating:
5.0

Customer did not leave a comment.

karen B. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
4.0

Customer did not leave a comment.

Christine M. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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