I received the truck with the gas a tad believe 1/4 tank. I drove 6 km and put gas back in and took a picture before returning it. I put the gas to just a tad below the 1/4 like I received it. I paid a deposit with debit of $103.90 which was advised I would be receiving funds back. I was charged money for gas, a service gas fee and a tire and oil? Charge. Making the bill equal exactly to $103.90. Which does not provide me with any money back. I also received the truck with a dirty tim Hortons cup by the head rests that I left there. This is shady and unacceptable. These charges should be taken off and my money returned.Brittny B.
Schepens & Sons Service Ltd
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Wallaceburg, ON N8A2A4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Very polite and helpfulArt V.
Not a compliant... But a compliment to the three representatives that assisted with our (relocation) move. The gentleman at Reflections Auto Spa in Georgetown, was polite and informative. He even called to confirm our rental reservation, no "C to confirm" text from him. Appreciated, thank you! At Pioneer and Schepen's satellite U-Haul locations in Wallaceburg, the representatives were very apologetic due to the wait-time, I sure they could see I was exhausted. All due to an online booking issues and choosing to pay cash and not with a credit card, in addition, I had to drive the truck to a different site to return it. The U-Haul system to refund deposits to costumers needs to be corrected. Just a techy thing but it becomes frustrating for your reps especially not knowing if the customer would be patience and understanding. Thankful we all were and I was offered an extra 50 dollar for my inconvenience and my patience! U-Haul does aim to please and take care of their customers, the representatives need the same from the company, not everyone would be understanding of the frontline workers. (two thumbs up!!)Judy M.
Nothing! It was great service would highly recommend !warren W.
Easy to deal with and very casual.Matthew B.