Excellent customer service! 5 starsashley M.
Customer Reviews for Schotts Marathon Inc
(U-Haul Neighborhood Dealer)
London, KY 40741
(Mi N Of I-75)
Services at this Location:
- Mon-Fri: 7:30 am - 5 pm
- Sat: 7:30 am - 11:30 am
- Sun: Closed
Special Operating Hours
- 12/24/2021 - 12/25/2021: Closed
- 1/1/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is the kind of U-Haul rep that is a pleasure to do business with and one I can highly recommend to other users. A++Logan C.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.david L.
Customer did not leave a comment.randy D.
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.Jacob D.
No where to park the truck and the guy was kinda rude and condescending to my wifeAaron T.
Customer did not leave a comment.VINCENT S.
Customer did not leave a comment.wellman B.
Customer did not leave a comment.Jacqueline C.
Customer did not leave a comment.Denver W.
Love this drop offTerri T.
Unit was in need of tiresClifford T.
Staff was friendly and amazing. Overall experience I am 100 percent pleased.Melanie C.
Customer did not leave a comment.Jason B.
Customer did not leave a comment.Ron P.
Customer did not leave a comment.Anthony J.
Customer did not leave a comment.William W.
Customer did not leave a comment.ALLEN R.
Maybe not a problem for the place but the app. The wording on the location of the key confused me for a moment.Dakota M.
Customer did not leave a comment.Ron L.
Very Nice and helpful.Danyal U.
The owner and staff was very helpful. He gave extra days fire return when I explained unexpected issue with helpers to unload. We did have issues with straps coming off tires even with re-applyling each stop they were off. I called in and owner called in to Louisville for me and I was able to hear their recommendation was to keep reappling I did report when I turned in trailer to phone customer service since I could not get app to do a partial return. I needed to drop trailer first thing and unload truck before returning it.Sheila D.
Customer did not leave a comment.Steven E.
Customer did not leave a comment.Billy M.
Customer did not leave a comment.Aaron S.
Customer did not leave a comment.Jacqueline C.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.Candace W.
The man at the counter was SUPER SLOW, i was there for over an hour to pick up a trailer.Casey F.
Customer did not leave a comment.Kasey S.
Customer did not leave a comment.Matthew W.
Customer did not leave a comment.Charles B.
Nothing you could have done could make this a better experience unless it was free. Dave Schott went above and beyond to make sure everything was great. Nice, friendly and most of all professional.Michael H.
Excellent equipment and priceAaron B.
Efficient and friendly service from David.Stanley H.
Customer did not leave a comment.Ron C.
As with the other location, very caring, helpful and welcoming, i was plesently surprised about my U-Haul experience overall and will call U Haul first in the future if the need arisesChuck P.
Customer did not leave a comment.Clyde B.
Customer did not leave a comment.COREY W.
Don't charge so muchlisa B.
Customer did not leave a comment.roger V.
The dealer was exceptional!John A W.
Customer did not leave a comment.Terry N.
I don't think anything could be improvedFay H.
I don't feel any improvements are needed.Ona M.
Excellent service- Owner of location went out of his way to make sure we had the best rate/service possible!Charles M.
Customer did not leave a comment.Michael B.
The Schott location is always prompt with service. I have always had a positive experience when I rent from them.Terry N.
I returned after hours and did it all mobile. No complaints.Jason L.
Customer did not leave a comment.Happy P.
Customer did not leave a comment.Heather C.
The owner was very friendly and helpful. I would recommend this location to anyone needing a uhaul.Joyce H.
Customer did not leave a comment.Randy C.
The operator made the turn in very easy and quick.BILLY B.
I reserved my Uhaul in Manchester my and when I was suppose to pick it up the business wasn't open. It said it opens at 9 am and we sat there til almost 930. Had to drive 19 extra miles out of the way to pick up my Uhaul in London. I am so very upset how far I had to drive because the business which was not open.Anthony S.
Friendly, very helpful. I highly recommend Schott's Marathon in London, KY.MARY ANN D.
Customer did not leave a comment.STEVENMARC S.
Pick up was a bit complicated due to the location being on a very busy street, and the storage lot being about a block away. However, the owner sent a man with us to insure hook up and equipment were as expected and operating properly. Bothe the owner and the gentleman who got us hookrd up were very pleasant to deal with.Jim R.
Great serviceDilipkumar P.
Customer did not leave a comment.CALVIN W.
Super nice guy would recommend to anyonejames E.
The people at this location were great to work with and if I ever need your service again I will go back to this location. Thanks EdEdward M.
Nothing everything was perfect David was greatFred T.
Customer did not leave a comment.Rachel F.
Don't change a thingMichael H.
The online pick up was not working for me, but the gentleman that helped me out was so kind and helpful. Definatly recommend this location!Stephanie S.
Customer did not leave a comment.Matthew D.
Customer did not leave a comment.Frank R.
Nice, friendly staff and equipment drop off area was easily accessible.Gregory B.
Customer did not leave a comment.Jeff B.
The Schotts Marathon was tremendous to work with, so nice to see service stations like their shop still in existence!BRYAN E.
Customer did not leave a comment.Robert P.
Everything was waiting for us. Only the time was wrong for pickup as we thought were early from what I was told and found out we were late.David A.
I was in a hurry the day we rented it and i didn't realize at the time that there was a miscommunication about the number of days the trailer was needed at the time of rental. The day I planned to return it, Uhaul called wanting to know if everything was ok and if i had any trouble. She explained that i was late and when I told her that it was supposed to be for longer, she immediately said she would take care of it. When i dropped off the unit, and did self checkout, it told me i had a balance. I had faith that the gal from the day before would do as she said, and she did. I just received an email with my final bill and i have zero balance. Thanks for understanding, and looking out for your repeat customers Uhaul!!Matthew H.
Customer did not leave a comment.Anibal D.
Customer did not leave a comment.ARMANDO A.
Davis was very helpful and made my move easier.Melody S.
The people hear were very kind and I appreciate it.Danielle Selena R.
Customer did not leave a comment.Charles K.
David Schott (the owner/manager) did an amazing job of assisting me throughout the process of renting a trailer last week. I would highly recommend others to rent with Schotts UHaul location!gustave H.
Hometown friendly service at its best!Cheryl Y.
Mr schottt was the nicest guy. This is the only location I would rent a u haul atJeremy T.
When a customer chooses to use the (online) means to rent/drop off, it should be NO interaction with anyone in person. I chose to use the online version, due to the PANDEMIC and still had to complete the rental at the counter.Roger J.
David was great to work with.The truck pulled a little bit to the right but it wasn't anything dramatic.I would highly recommend this location to my friends and family.Peter S.
Customer did not leave a comment.Keith P.
Super friendly. Easy to pick up and drop offCheryl Y.
Customer did not leave a comment.Joanna S.
Customer did not leave a comment.malcomb C.
Customer did not leave a comment.Wayne B.
Customer did not leave a comment.TIMOTHY S.
Customer did not leave a comment.Danny W.
Customer did not leave a comment.Ronda M.
Great experience.Robert R.
Customer did not leave a comment.Casandra M.
S gotta was wonderful however we were switched to this location after initially doing online and being unable to pickup at a location which was not open. We were left being verified for almost 2 hours! Delayed our move and made the day more awful than it had to be!! This was unacceptable!Chris S.
Couldn't be better. Excellent service.Todd W.
Customer did not leave a comment.Kimberly J.
Customer did not leave a comment.Sheila H.