Would like conformation of receipt of the trailer. I went online to verify the transaction was complete and it was complete.
MILTON K
Customer Reviews for Schotts Marathon Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Left after hours, so did not have access to the facility
THOMAS MAwesome experience !!
Johnny EDavid was great, and stayed late on a Friday evening to get us taken care of.
Aaron VFigure out an easier way to do returns through the app. I ended up just leaving the trailer and called in the morning. Luckily, the drop off was super cool and took care of everything so i didnt have to come in. 5 stars to them. Other than trying to return via the app, great experience.
JOSEPH GI booked the U-Haul for Saturday, it wasn’t available until Sunday, wasn’t cleaned, smelled like animals had been hauled in it. Still had previous persons items in the cab. I had to move out by Sunday so I had no other option but to use it as it was.
Ronnie Bsuch a lovely man to deal with
Edward WSchotts was an absolute amazing experience! The guy that took care of us was absolutely amazing!! Highly recommend using them for UHaul. God really showed us what patience looks like through him.
Kevin OThe gentleman was very nice and polite
Josh BMr. Schott was extremely helpful and personable. Couldn't have had a better experience. Thank you!
Angela WDidn’t have any issues to report
Bryan MHe’s a great rep. My experience could not have been better. Thanks
DEBRA WDavid takes pride in being extremely helpful to his customers
KEVIN BSuper smooth process, along with friendly service.
Torry LDavid is a wonderful representative for U-Haul!
Robert TDavid was excellent to work with. Will rent again.
NATHANIEL MCustomer service was excellent!
Kristopher BBest and most friendly customers service I have ever received from uhaul. Give the the most valuable uhaul rental award
Tammie MThe guy was very friendly and helpful great customer service
CHYENNE HThe owner of the pick up location in London, KY went the extra mile to assist us on Memorial Day, when not officially open for business. And the gentleman, who accepted return of the vehicle in Knoxville, TN, was personable and professional as well.
Ronald aI will rent here again.
Jeffrey Cthe best and the office man very friendly
Jefferson SNicely done
Tracy DI really don't know.they treated us great.
Kelly CGreat and very accommodating service. Michael Kamau An Extra Body Movers
Michael KHe was very nice to me and so helpful
Brianna BUpgrade to a smarter Gmail Secure, fast & organized email OPEN Uhaul comment Jon Scalise to me 0 minutes agoDetails The pick business was fantastic ~ the drop off location is very tight parking ~~ you may want make on note on your site ?? Just a recommendation The bad part ~~ I was told that I would be refunded the days not used ~~ andat least 2 or 3 times while talking to, 1-880- uhaul, that I was ahead of schedule ~~ giving my contract number each time ~~ and advising them its a one way I'm dropping of in London Kentucky. They all said ok. Each time they said once you drop it off at your destination and it was recorded returned and then, call back and then they would be abe to figure out my refund. I dropped it off at the location, listed on my contact before 9:15 am as that would be 2 days ~~ Great guy! (but again tight parking) I then called back 1-800- uhaul and they said yes its back in our systen let me get you to Customer Service for your refund. I was transferred to Customer Service and when I was calling about my refund ~ I was transferred to, I'd assume to the department that would be issuing the refund. His name was Fred he advised me. He took my contract number and said let's get that refunded to you. He then paused saying we don't give refunds on "one-way" rentals. I said OK ~~ explain to me, why then didn't someone advise me of that the first or second time I called, giving my contract number to; which I am assuming they brought up my contract on their computer; not advise me of your policy at that time. My contract says "one way"; it alway has. He could not answer because he was noton those conversations. He finally said I will forward this to the Fund Department and they would call me within 48 - 72 hours. I said thank you and we ended our conversation. Well it's now PAST 72 hours so thats why I delayed in returning this survey. I will be posting this comment on your website as well Thank you, J. Scalise
jonathan sThe have Uhaul not try to scam people out of money by telling them one price then when they go to pick up charging another.
taylor OFirst thing is tell them to DOCUMENT EVERYTHING with pictures because you will get ripped off when you turn the equipment in! I filled the truck up to where it was when I got it and was still charged for fuel. Then I was told I couldn’t file a complaint because it was too late even though I had called immediately and told to wait until Monday Last time I’ll EVER use UHaul!!!!
sue eVery helpful and friendly.Worked with us on dropping off auto transport then bring truck back later.
Gregory YCan’t think of a thing. All around professional service.
Tim PVery friendly and helpful. Had me in and out quickly.
Michael HEverything went great
Michael Rhe explained everything about the dropped tow dolly and was very. helpful in showing my refund status. the whole experience was great.
Eugene SI think your firm should consider a better mileage reduction, compare with Budget...as a satisfied customer we would appreciate it...gas is high, the economy is not the best, and those on a fixed income have it the worst...thank you
Fernando SAgain I had to FIND the location, since there was no paperwork provided. I found this helpful one but since they were so busy they forgot to mark in that I had returned the unit!
ANA HMr. Schotts did an outstanding job to help me when the u-haul people had gotten the wrong truck and trailer. He went above and beyond to get me what I needed to move. I wish I had went to him first to reserve the truck in the first place. He made all the mistakes right and had a good move in the end.
richard bWe dropped off after hours, staff was very helpful in setting up drop off.
Raymond KVery helpful with an issue I had with the truck. Quick checkin and knowledgeable.
PAULA Heverything was ok
Debra HSchotts always provides first rate customer service! I recommend them without hesitation!
Michael TEverything went smoothly. I was in and out quickly and dropping the trailer off after hours was a breeze. We’ll managed location!
Brandon MI was over charged. I was charged 1475.12 for a uhaul. I will never use this service again!
Johnathan A