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RICHARD W
Customer Reviews for Schrader Used Cars
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kay was fantastic and needs a raise!
ARTHUR SI placed a reservation for a 20’ truck on line with an in person to person check in. Didn’t realize the facility was closed on saturdays and the website showed hours if I remember correctly but shouldn’t allow in person pickup if the facility is not open the day you pick iup the truck. Also received a call shortly after placing my reservation telling me there weren’t 20’ trucks available. I had to downsize to a 15’. There were however 2-3 20’ trucks in the lot. The 24/7 representative that answered when I got to the facility and realized there was no one there was great. She led me thru step by step. I was able to get the truck. I parked my care immediately behind the U-Haul I was assigned, my car was away from the vape shop business building and was not in the way at all. When I returned my rental to pickup my car, imy car was blocked in by 2 other U-Haul trucks purposely so close that I barely got my small Nissan juke out from between them. Doubtful this was done by customers returning equipment because they were trucks that were in the lot parked elsewhere when I picked mine up earlier in the day and took some maneuvering to get this accomplished I’m certain. I thought this was very rude of Schaefer used cars U-Haul rentals especially since they weren’t even supposed to be open on saturdays. I will recommend any other U-Haul rental facilities in a half hour radius of their location before I speak highly of the rental facility used.
MALINDA DStreamline the checking in & out process
TERESA Overy helpful and courteous
Terry PLot was muddy, not clear directions to park the truck. Key box was not in plain site. No personnel around.
Neil SThe inside of the trailer was not clean on the inside when I picked it up. Lots of dirt/debris and floor is stained . I cleaned the debris but not the stains .I took before pictures just in case it comes back to me and charged for it. I can be contacted at 985-791-3051 if you need the pictures
Dusty OExcellent repoire with customers. Understanding and great experience.
LAURENA HI reserved one size truck, only to go to pick it up and find out it wasn't available until the next day. Why would I need it a day later when my plan to move was today? Do better. Had to rent a larger truck for a higher price, not professional at all.
Stephanie CTerrible customer service. Had to wait for her to finish cutting hair to help me. Told me to hurry up, she's not connecting the trailer in the rain. Man hooking up trailer did not speak- no hello or thank you. Rude and entitled.
Carolyn SEasy to pick up and drop off. Very pleased.
Emily KI didn't rent anything, but had my email kacappo@yahoo.com attached to two other customers. I know all about their moves, but neither was mine. you really need better quality control.
Tyler HGood 👍 people - easy to work with!
Michael RThe ratchet for the driver’s side tire needs to be replaced or repaired.
Kris TI’m very disappointed that even after making a reservation a week in advance, my equipment was not in the desired location. I had to travel about 70 miles each way to get it. (Time & gas) and no compensation whatsoever. Then the trucks check engine light came on about halfway through the trip. I was told to continue on after reporting. Very stressful being in the middle of nowhere not knowing if I could rely on the truck to not breakdown.
Blake CDespite stating operating hours were 0800-1800, facility was locked and closed sign posted. I dropped trailer withing return time frame, 1340 to be exact, but since no one was there at that time, I was charged an extra day because this facility chose to process return at 1609. Deceitful on top of unhelpful.
Sarah MI had a little trouble with the online pickup. Once got it figured out it was ok
Fawn STook our drop ff immediately with no delay and was very courteous
Travis Git was dirty. it shook the whole time. I had to call just to get the key.
Tasha OKeep it up
Ben WTruck was clean, 5/8 tank of gas. But, the drivers side windshield wiper was loose and the metal arm started scratching the windshield. It would not clean the glass and damaged it. I had to buy a new wiper after getting into a snowstorm.
Steve WNo issues.
Eric HWas a great experience, would recommend.
Andy NExcellent customer service
Salvador ADon't charge for gas after I filled it up I was charged 38.00 for seven gallons of gas after I filled it up to where it was when I picked it up
Eric JGot billed for an extra day after the truck was dropped off
Tim wNot much — Schrader was great and have always treated us well.
DAVID RI had initially reserved the truck through Schraders. Received a call from “corporate “ two days prior to pick up with a change in location. Was very frustrated with the lack of collaboration the staff calling with the location change provided. I was able to call Schraders directly and arrange for them to go get the truck, and bring it back to Mt. Pleasant. They were wonderful and extremely helpful. The staff from uhaul were not helpful.
Michelle RThe chain that was attached to the hitch was twisted up but still hung close to the ground. At my first gas stop the chain was broken. Upon closer inspection some of the links were worn very thin. I rigged it up with zip ties, but of course those kept breaking, too. If something would have happened I would have had NO emergency chain to depend on. I ask that the chains are replaced regularly and not hung so close to the ground. I spent several days very anxious about the lack of safety measures that the chain would have offered. I've tried to contact people about this, but was unable to reach anyone that really cared about the danger this poses. I only received a $50 gift card for putting up with broken equipment.
Cynthia MAttendant was friendly but I left the location with no receipt to show that I had returned trailer. Received electronic confirmation later but customer should have a return receipt immediately when trailer is returned. A dishonest employee could claim trailer was not returned or was returned damaged and customer would have no receipt to refute that claim..
Daniel MOnly problem I have I wanted to rent in Washington but no vehicles there to rent so I had to go through Mt Pleasant which caused me to be charged for more mileage that is my only complaint
Rhonda MMay Schaefer was excellent to work with!
JAMES MTrailer was dirty inside.
Ted FI don't care for the new way of doing things where everything is done on your phone. For older non techy people it's a struggle.
david mThe person was very helpful willing to go that extra step to help.
Jerry LHave used uhaul two other times and this truck I had should be retired. With the check engine light on and the steering seems loose or wondering. 139000 miles I think it has seen its last days. I know the place I rented wasn’t their fault but uhaul should look at their equipment closer.
Steve WI was charged $99 for a 5hr rental. .52¢ per mile was never mentioned during the inquiry of rental NOR DURING THE RENTAL PROCESS. We made 1-28 mile trip & back again. I WILL NOT give UHAUL my business again due to hidden fees. I could have made 3 trips in my Jeep for less money. And will next time. Very disappointed w my charges. Had I known I'd be charged $99+ for 5 hrs. I'd have just kept it parked for my remaining 19 hr rental period.
Catherine VCan't really say how location is as we dropped rental off after hours
Tami GMy experience was wonderful. The staff person was knowledgeable and courteous. If I had had any issues I would have felt comfortable calling them and telling them. She was ready with our paperwork when we came through the door.
Joleen WIt was very pleasant to work with these people.
Susan HI rented a 6x12 trailer to haul some 12' panels, but the inside of of the trailer was only 11' 10-1/2" long and the panels stuck out 1-1/2". I had to tie the doors almost closed.
Mark EThis truck’s ABS braking system was not working. While this 26’ truck was actually quite new and clean, it was in need of a serious trip to the shop. Everything about the ride was uncomfortable and when traveling over a road even slightly bumpy it felt like one’s neck would be damaged.
Elizabeth HThe parking lot could use an upgrade almost tore up my vehicle driving through to park and drop the trailer.
Ashley YCRUSE CONTROL
Sidney K