Customer Reviews for Schrock Automotive
(U-Haul Neighborhood Dealer)

193 reviews

222 S Jefferson Ave   Plain City, OH 43064

(614) 504-0913

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 11/28/2021: Closed

Services at this Location:

Contact Us

(614) 504-0913

222 S Jefferson Ave
Plain City, OH 43064

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 11/28/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Truck did not have Cruise Control.

doug D. 
Rating:
5.0

They need more inventory.

JAMES G. 
Rating:
5.0

Can't think of anything

Tim R. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

Clarence P. 
Rating:
5.0

Customer did not leave a comment.

JAMES Z. 
Rating:
1.0

I've rented trucks many times over the years...from Ryder, Penske, Hertz, and Uhaul. This was the worst experience I've ever had. The people there were unfriendly, unprofessional, and unsafe. The place was disgusting and dirty on top of it. While they had multiple signs on their doors "requiring" masks, NO ONE that worked there was wearing one. I believe one man was the owner, and he could have been setting an example by wearing one, but he too did NOT bother wearing a mask. The associates there also could not get the system to work, and it took nearly 40 minutes to finally get my van. I rented this van from you to move my mother and father that are nearly 90 years old. They are moving in with me in Michigan, so that I can keep them out of nursing care. As such, I've been very locked down during this Covid situation to keep them safe. To think that your associates simply don't care about your customer's safety is unacceptable. I almost just walked out of that disgusting place, but had planned this out of state move for months. I did try calling a couple other places while I was waiting, but no one else close had a van available. So, while I went ahead with this van rental, I will never use Uhaul again as a result. The icing on the crap cake there was that the fuel gauge was NOT as stated in the contract. I noticed this when I started to leave, but was not about to go back into that unsafe place. I did take pics that included starting miles, and the drop off associate understood and agreed that the Schrock location had over-stated the amount. As a businessman myself, I know that a big company like yours is limited by a few poor dealers out there. I've had good experience in the past with Uhaul, but this experience was unacceptable all the way around. If you can't do better at controlling associates that represent your company, then Uhaul does not deserve my business. I've also already made a point to tell several of my own associates about this horrible experience and will continue doing so. Disgusted, Ken

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Customer did not leave a comment.

DAWNA S. 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

Everything was great

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

Joel P. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

NORMAN S. 
Rating:
4.0

Customer did not leave a comment.

Erin F. 
Rating:
5.0

Customer did not leave a comment.

MIKE R. 
Rating:
4.0

Customer did not leave a comment.

Mohammad A. 
Rating:
5.0

Employee checking me in was superb - friendly and efficient.

David K. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Customer did not leave a comment.

LEAH B. 
Rating:
5.0

Trailer has a sagging floor and had a lot of dirt inside. Dealing with Schrock Automotive was easy!!!

ROBERT B. 
Rating:
3.0

Customer did not leave a comment.

Scott S. 
Rating:
3.0

It would be nice to get the confirmation call i was told i would recieve about getting a refund on returning the trailer sooner than expected. I rented it for 12 days and returned it on 5/26 which is 7 days soo er than expected.

Cathleen M. 
Rating:
5.0

The U-Haul computer system was having issues that day but the lady helping me at Schrock was very conscience of my time and got me on the road quickly.

Mike N. 
Rating:
5.0

Staff was extremely friendly and helpful

Michael B. 
Rating:
5.0

Everything was amazing!

Ella C. 
Rating:
5.0

Location was closed but they returned email quickly that it was received and processed

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Shane D. 
Rating:
4.0

Customer did not leave a comment.

Shannon G. 
Rating:
5.0

Customer did not leave a comment.

SHERMAN P. 
Rating:
5.0

Everything was perfect. A very good experience.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Kelvin G. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

During the trip I ran into a rain storm and the left front top of the covered trailer leaked. Might want to fix this unit before renting it out next. Defeats the use of a covered trailer.

andrew M. 
Rating:
5.0

Great service

debbie E. 
Rating:
5.0

Customer did not leave a comment.

Deron K. 
Rating:
2.0

this wasn't the place I arranged and was to pick up the trailer I had to go to another location in a other town, the did not check running lights only four ways,so when it got dark Ihad no running lights. Was originaly told price for rental was over half of what Iwas charged.

jeff M. 
Rating:
1.0

This service is absolutely awful. I selected a location convenient to my move and the truck was 11 miles away and completely out of my way. This is by far the worst uhaul experience I've ever had and will not be using them again.

Brian W. 
Rating:
4.0

Customer did not leave a comment.

Yogesh C. 
Rating:
5.0

Customer did not leave a comment.

Laura H. 
Rating:
5.0

Would recommend and use again!

stacey C. 
Rating:
5.0

Customer did not leave a comment.

Rhonda P. 
Rating:
3.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Karen A. 
Rating:
5.0

Everything was great!

Robert M. 
Rating:
3.0

Trailer was beat up. Ratchet straps were rusty and near unusable. Safety chain missing rubber locks.

Tyler R. 
Rating:
5.0

Customer did not leave a comment.

Gerardo B. 
Rating:
4.0

Customer did not leave a comment.

judy R. 
Rating:
5.0

Customer did not leave a comment.

clayton Y. 
Rating:
4.0

Customer did not leave a comment.

donald S. 
Rating:
5.0

Customer did not leave a comment.

COLLIN R. 
Rating:
5.0

None

Clemente L. 
Rating:
4.0

Customer did not leave a comment.

Linda A. 
Rating:
3.0

Customer did not leave a comment.

Sandra J. 
Rating:
5.0

Customer did not leave a comment.

bob V. 
Rating:
3.0

Don't list your 26' truck as a 26' because you lose 3' due to the ledge over the cab. I drove from Ohio to Florida in a truck without cruise control, not very happy about that.

Eric A. 
Rating:
5.0

Nothing needed! Just send them to Schrocks!

Don M. 
Rating:
5.0

Customer did not leave a comment.

James Z. 
Rating:
5.0

Customer did not leave a comment.

barbara B. 
Rating:
4.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

Jackie O. 
Rating:
2.0

When I got the truck on a Sunday, the dolly and pads were not in the truck. This was reserved several days before, so no reason they should not have been there. Then when I checked out, I was told that since I reserved it online, I needed to call uhaul number to get a refund for the dolly and pads. Umber

Dan S. 
Rating:
5.0

Repeat customer. Love doing business with them. Staff is always super nice and equipment is always very well cleaned and maintained!

SCOTT S. 
Rating:
1.0

Customer did not leave a comment.

CARL A. 
Rating:
4.0

The Customer Service Representative was great. He even told me a quicker way to get to where I was going. Thank you

Lanetta C. 
Rating:
4.0

I reserved the truck in my town on the phone with Nick about 2 weeks in advance. The evening before I was to pick up the truck, I received a phone message from the Schrock dealer that I needed to pick up the truck in another town 15-20 mins away. I called the Schrock dealer who was very nice and helpful who said since the other U-Haul had already closed, I could try to call them in the morning when they opened to see if there was a truck locally. When I called the next morning, I spoke to Nick again, and he said when you reserve a truck online sometimes that happens. I said that he had done the reservation for me, and that it would've been nice to know ahead of time that we would have to go to another town to get the truck. He was really rude and said “You did know ahead of time-yesterday on your message.” I said-no-I meant before that. And he said-“ you can either go to the other town, or you don't have a truck.” There was no attempt of apology or any type of customer service. I will never deal with this person again, and would certainly never recommend him to anyone that I know. The gentleman at the Schrock dealer was very nice, and explained everything to us. I would rather drive to another town, than have to deal with Nick again.

ANN L. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Vincent D. 
Rating:
5.0

Customer did not leave a comment.

Kirill K. 
Rating:
5.0

Customer did not leave a comment.

Alicia M. 
Rating:
1.0

Horrible horrible horrible my experience with U-Haul Marysville Ohio plain city Ohio was horrible I called the lady I told her I had a refrigerator a couple chairs A couple of couches and some odds and ends to move she told me a 10 foot truck would move a one bedroom apartment not unless you live in a matchbox. I ordered this U-Haul two weeks in advance to be picked up in Marysville Ohio which is where I live at 3:30 the day I was supposed to pick up the U-Haul between four and 430 they called me and said if I want it I have to pick it up in plain city not the city I live in. Upon getting the U-Haul home it did not have a dolly and it did not have rails to put stuff on the truck I called U-Haul in Marysville I was transferred to Xenia I was transferred to Dayton I was transferred to Columbus and nobody could satisfy me and I was told to take it to Xenia Ohio otherwise I would be charge for an extra day and I did not use the truck at at all. was basically told to Bad and if you don't want to get charge for keeping The U-Haul overnight I would have to take it to Xenia Ohio and drop it off I didn't move anything and I still got charged $105 plus $21.37 for gas horrible experience will never do business with u-Haul again.

Norma W. 
Rating:
5.0

Very easy to book and everything went very nice!

Dori A. 
Rating:
5.0

Customer did not leave a comment.

Andy B. 
Rating:
5.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

Customer did not leave a comment.

Doug H. 
Rating:
5.0

Billing was done incorrectly

Pradosh R. 
Rating:
4.0

Dropping off the truck was a painless process.

David C. 
Rating:
5.0

Customer did not leave a comment.

Asad A. 
Rating:
5.0

Nothing!!! Was awesome!!

Gwen R. 
Rating:
5.0

Customer did not leave a comment.

TOM S. 
Rating:
5.0

everything from scheduling it last minute to drop off was great!

cindy B. 
Rating:
5.0

Nothing

Dave S. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Customer did not leave a comment.

Keith P. 
Rating:
4.0

The staff here was very friendly. The location was ideal but didn't have the truck I reserved and hadn't had a truck that size in weeks so he was confused why they would book me there?

Jason F. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Mike and everyone at Shrocks are WONDERFUL and very helpful!

Tina D. 
Rating:
5.0

Had to pick-up during and odd time and they got me all set up so I could pick-up the trailer on my schedule. That was nice!

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

ROCHELLE F. 
Rating:
5.0

Customer did not leave a comment.

RALPH B. 
Rating:
4.0

There was a mix up with my drop off location, but Craig at Scheduling was very helpful. He was able to get the location changed to where I wanted to drop it off. I really appreciate his help.

Valerie S. 
Rating:
5.0

Customer did not leave a comment.

Greg G. 
Rating:
4.0

The Uhaul website was being very contrary when we went to pick up the truck; the Uhaul representative said he often encountered VERY slow response times and he had difficulty locating our reservation even though he had brought it up the day prior to our arrival.

kenneth F. 
Rating:
5.0

We have rented from them 3 times lately. Very nice people.

BRENDA C. 
Rating:
5.0

It was a little bit more expensive than we budgeted. Not aware in advance at all to rent the UHaul would be more due to the Hurricane in Florida. When we budgeted the approximate 30$/day expense it actually was approximately 90$ per day. We were quite surprised on the day of pick-up of the additional expense due to a Hurricane.

rodger T. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

Customer did not leave a comment.

Randall Z. 
Rating:
5.0

Customer did not leave a comment.

Randall Z. 
No reviews have been submitted for this location.

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