Absolutely awesome. The agent was extremely helpful and diligent. Just a note about the location... GPS is note ideal in the area. Preplan with written directions.JOHN C.
Customer Reviews for Schroon Lake Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Robert G.
Store staff was friendly and flexible. Overall great experience with off-hours pick up and drop off times.Matthew C.
I waited 40 min for someone to help with unhitching the trailer. The personel was angry that i was dropping off to his location. He statedv"he did not have space for it".Vincent F.
My experience was a disaster. In spite of having pre-signed up for a vehicle online and having printed out the information, it took 40 minutes to get my truck (I timed it) on a Sunday morning with no other customers. U-Haul had over charged me by $100.00 with add-ons that I never signed up for. The agent could not correct the error online, and had a very difficult time calling for support help from U-Haul. When I got the final billing I was still overcharged with $14.00 for insurance I had specifically declined. U-Haul's support is unacceptable. Long wait times, very difficult to get a live person to talk to.Alex William K.
Improve processing time by having a separate agent who could focus on the rental process.Edith M.
The inside of the cab wasn't clean. It was full of dog hair and ants. I was highly disappointed with this issue. I would have expected it to have been thoroughly cleaned out with the COVID-19 issues around the area. Also, they never came out to help hook up the transport trailer. When I checked out the paperwork said it had a full tank of gas and it only had 3/4 tank of gas and I was charged extra at drop off for bringing it back with 3/4 tank of gas. Also, the truck was full of blankets and a hand truck. Very unprofessional experience.ginger P.
Customer did not leave a comment.Kevin R.
No one to help hook up the trailer. 2 middle age ladies. Also no loading jack attached. Me and grandson had to manually lift trailer onto the back of my truck.CAROLYNJ M.
This location needs an after-hours drop-box.JENNIFERELLEN K.
Customer did not leave a comment.Patrick W.
I would like to know why i was asked to waste 2 and a half hours of my moving time by having to drive to Schroon Lake instead of a drop off closer to Saranac Lake? Very confused and aggravated...will not be using UHaul in the futere...and probably won't be recommending your services to others. I would like to talk to a manager for compensation of wasting my time...Robert Z.
We appreciate having a U Haul place here in Schroon Lake.Susan C.
The workers were very friendly but the process was not efficient. I think they need additional training or just to become more fluent in the system.Kurt T.
People were excellent- exceptional service. I dropped an earpiece and couldn't find it. After I left a customer turned it in. The lady working called me and held it for my pickup.John K.
They welcomed our trailer return and were very helpful in getting it checked back in accurately as there was a problem with U-Haul being up and online at the time of our return. We were assured that as soon as they could get online and check in our trailer they would forward the receipt to us which they did. Definitely a place I would use again for future needs.Leeanne F.
Customer did not leave a comment.Walter G.
Customer did not leave a comment.John A.
Customer did not leave a comment.jeff S.
I had to dig the trailer out of the snow bank and hook it up myself and wait an hour while the attendant tried to process the transaction (which I had already reserved online) on the phone with corporate. Also they didn't have the trailer I had reserved so I had to pull an extra 1000lbs and extra axel 12 hours.brian D.
Attendent didnt want to help, and blamed his computer for not being able to get my reservation... ended up calling a rep and reordering it over the phone...Gary S.
Customer did not leave a comment.Carlos D.
Truck had water inside and it was dirty. Manager didn't help with the change of switching trucks.Carlos D.
They had trouble checking us in for the return, so they told us to back the trailer into an empty spot and for us to call uhaul to do the check in over the phone. Won't use them again.David B.
Nobody was even there.Julie W.
Customer did not leave a comment.KATHY M.
Customer did not leave a comment.john S.
Easy check-in.Lance M.
I have dropped several trailers there and they are always accommodating, expeditious and friendly.Craig W.
Variety of vehicles available for pickup was decent for being located im a small town. Good service.Kerri L.
U haul leaked and personal belonging and damaged some items. When picking up u haul had to hook up own trailer with no help. The 6X12 had a new door replaced on it with new end caps on top corners witch leaked.Travis N.
Nice people. Very easy to do Business with.John F.
I had a confirmation to pick up a trailer at Glens Falls. The day before I was to pick it up I was told I had to drive 1.5 up to Schroon Lake and then back to get a trailer. This is a horrible business practice to confirm that everything is all set and then last minute change the location and make a 3 hour drive to get the unit. If you didn't have one, you should not confirm. The SchroonLake location had not one with knowledge or to help, the electronic plug was not the right one, just a mess.Tim P.
Cricket was very helpfulDavid P.
I really like U-Haul and kinda understand the location thing really nothing in this area. My miles were mostly spent driving to and from location picking up and dropping off U-Haul as my move was only maybe 10-15 miles. But that is to be expected in this area I suppose. I used U-Haul several times with no issues and will use them again as well as recommended them to friends. Thank youShellie S.
Customer did not leave a comment.Zachary M.
Very nice service. Wish they where set for cash back payment instead of just refund on card. But other then that was a pleasant experience.charles S.
Your system works for me. I will be renting two more trailers in the next four or five months and if they perform as well as the last two I'll be very happy. One note, this last trailer leaked a bit. No damage to my cargo but you may want to reseal.Craig W.
Customer did not leave a comment.Jeff S.
Absolutely nothing. The service was fast and efficient. Rental was a breeze.Maxwell N.
When someone rents something from one location dont have them drive 70 something extra mile out of the way to pick it up.DAVID C.
Nothing it was easyEugene A.
We were guaranteed a pick up in Glens falls and had to drive an hour away to pick up truck.janet C.
Staff needs better training on the check-in process and how to work with online reservations. Very friendly staff though.Tyler G.
Customer did not leave a comment.Neil L.
Customer did not leave a comment.JOHN G.
Bad check in experience. Very limited area to park trailer, had to request (beg for) help to disconnect trailer (I am over 70), personnel were not trained on equipment or checking system and system was not working correctly. I called Uhaul directly from location and Laffeyette in NC tried hard to help me but could not get the system or location personnel to check me in. It was only after CRICKET (a very nice and helpful lady) arrived, after I waited over an hour, that I was helped and treated like a valued customer. She corrected the problems and called me back (I finally had to leave after 1.5 hours to an appointment) that I was checked in. Uhaul and Schroon Lake Sunoco - DO NOT LOSE CRICKET - she should get a raise!!FRANK H.
Customer did not leave a comment.Robert R.
This was the easiest time we have ever renting a u-haul. I can not think of any improvements that need to be made at this location. Everything was so quick and easy. Would recommend to anyone in this area.Edward A.
Customer did not leave a comment.RICHARD S.
Customer did not leave a comment.RICHARD S.
great customer service with very friendly peopleDonna H.
Everything was great. The owner even helped us attach the heavy trailer. Thank you most kindly.David D.
Customer did not leave a comment.bjorn H.
Great job by all! They were very helpful and accommodating!John D.
We had made this reservation weeks in advance. We arrived and the equipment was plowed in and there was no one available to dig it out and attach it to my car. There was one lady working the entire store who was very nice, but had no experience connecting the trailer to the car. When she called the owner who told her to just do something, she called a favor from a friend to dig it out and hook it up. If she wasn't able to call in strangers to plow out the tailor, we would not have been able to move. It took us hours to get the equipment and we had to make new arrangements for our move, costing us additional time and money. The owner of the Sunoco was completely irresponsible and incredibly disappointing.Christopher N.
Customer did not leave a comment.GLEN S.
For the second time in a row, my uhaul experience left me more stressed and anxious than necessary. I arrived at the location to pick up my truck that I reserved, only to be told that the guy who handles the trucks isn't in, and probably wouldn't be for a couple more hours. When I called 2 hours later to see if I could go get the truck, there was no answer. At that point, I was forced to contact uhaul and see if i could find another truck at a different location. The woman on the phone was excellent and quickly found me another truck at a different location(the one rated above). This location of course was further away than the one I previously selected, which delayed me even more from my task. All told, the poor service by the uhaul representative at K&K repairs in Olmstedville left me nearly 4 hours behind schedule. This meant I was forced to both drive and unload the truck in the dark, which was certainly not what I wanted to do. I would recommend that uhaul strongly evaluate their independent contractors, as these people are the front line of the company. As evidenced above, the people I had originally contracted with fell significantly short of meeting my (or any other customer's) expectations. Very disappointing. As I mentioned, this is my second terrible experience with uhaul in a row (within a month). I will be looking for alternatives for any future needs I may have. Even if Penske, Budget, or Enterprise cost more, I will be choosing them moving forward. I would rather pay extra for the peace of mind in knowing that a company is going to honor its commitments to the customer.craig J.
Make sure that there are adequate moving supplies (blankets, etc.) for fulfilling orders.Erik S.
We had to clean out the trailer before using.Stephen E.
When I walked in to Sunco where my uhaul pickup location was, there was one lady working. I walked up to her and said "I have a uhaul rental to pick up", her reply to me was "I don't know anything about it, the boss handles that and he's not here." she was very rude about it and after I told her I had just driven 20 min to get this uhaul she finally decided to call uhaul. After both I and the woman talked to the rep (who was very helpful) she handed me the keys and said I was all set. No contract, no explanation, no visual inspection of the uhaul, all things that happen when I've used uhaul in the past did not happen here. Then comes the uhaul....it was dirty, not swept out (front or back), there was something sticky (I'm assuming soda) all over the passenger side of the vehicle (floor, seat, dashboard, even the outside mirror), last but no least there was damage not mentioned on the ceailing of the vehicle inside where it looked like the dome light was stabbed with a screwdriver or something, and there was 2 tears up there as well. When I noticed all of this i didn't want to deal with the lady inside again so I called uhaul from my phone. I explained what happened and the condition of the uhaul. She told me to take pictures and that it would be noted on my account. I've had 3-5 uhauls before, this was by far the worst experience I've had.Michael P.
Customer did not leave a comment.MATT S.
Customer did not leave a comment.Ira K.
Everything was superb once again. When we need a trailer again, we shall happily return again. Thank you.David D.
Everything was grand. We shall be sure to return and rent again. Thank you.David D.
Customer did not leave a comment.charles L.
Customer did not leave a comment.glen S.
Customer did not leave a comment.Bonnie W.
Customer did not leave a comment.Jordan S.
Customer did not leave a comment.Charlene K.
We got there on time the owner left and the lady at the store didn't know how to do the uhaul transactions. The owner was trying to charge us a different price then we were quoted and he didn't even have the dolly we requested.jennifer L.
I received the truck with 5/16 of a tank of gas. Not knowing how much mpg it gets, I filled the tank. It was still half full when I returned it after 190 miles. This is about 8 gallons over the starting amount. I would like to request a credit or refund for the overage of $25.00.Lawrence C.
Small location with limited inventory. I would have picked up the rental from this location but they didn't have what I needed. Otherwise fine.john D.
Have the truck swept out, we had trash and lots of dirt from the pervious rental. The hand truck we reserved wasn't there so we had to go buy one from Tractor Supply. This location wasn't close to our house like we had reserved. (2 mi away) We had to drive an additional 60 mi round trip to pick up the rental truck.Jeremiah B.
They also helped me find a auto transport trailer. Very helpful over all.Tom M.
Customer did not leave a comment.michael M.
Customer did not leave a comment.Geoffrey F.
Customer did not leave a comment.BRAD B.
Location rents UHaul, but has little knowledge of equipment, which would be okay if equipment was in tip-top condition. I had a dual axle 6X12 enclosed trailer for 24 hours. Towed fine, everything worked, but one tire had only 15 pounds of air which I did not discover until I had the trailer loaded. Stopped for air and checked all tires. Front two rims badly deteriorated, one tire probably has a leak, very glad I was not taking this trailer on a long trip...actually, would not have taken this trailer on a long trip. UHaul needs to do a better job monitoring equipment...this trailer needs two new front wheels! I know this is not easy with hundreds of locations, guess the renter needs to pay very close attention and reject equipment that appears to be less than excellent.David K.
Customer did not leave a comment.MIKE M.
The guy behind the counter was very friendly and recommended we drop off the truck in Queensbury because we would save $40 -- I think we saved more than though due to the distance we had to drive before returning the truck and at 41 cents an extra mile as opposed to the expected 99 cents, we were very pleased when we dropped it off!SERENA R.
Customer did not leave a comment.JOHN G.
ithink you hoodwinked me --99 cents a mile give me a break--never again for u-hauljoseph B.
Customer did not leave a comment.Jessica N.
Customer did not leave a comment.Ross K.
Customer did not leave a comment.Robert M.
The cargo trailer that arrived from another location wasn't cleaned out, and it was a bitch to get the hitch on as the connector was rusted tight. We had to bull dog it. the store owner was nice enough to open up a can of WD-40 which helped. The unloading was pleasant, as we had cleaned the unit and greased it for the shop.Darleen M.
Customer did not leave a comment.PHILIP R.
Customer did not leave a comment.GLENN G.
Customer did not leave a comment.MARYBETH K.
KEEPING PEOPLE ON BOARD WHEN ARE SAYING OPEN. I CALL SEVERAL AND NO ANSWERS OR HAD A PERSON THAT SAID BOSS HANDLES THAT AND HES NOT IN.SUSAN M.
Have location confirm that trailer installation is correct!lee P.
Customer did not leave a comment.MARK L.
Customer did not leave a comment.CHARLENE K.
Customer did not leave a comment.Andrew G.
The employee who helped me was very nice but had absolutely no idea what she was doing. She then gave me the keys and the truck was blocked in. Took me almost an hour to pick up my 10' truck and that was after uhaul changed my pick up location to be 40 minutes from my home. Also, the woman promised me that I could drop it off at any location closest to my move then got a text saying I had to drop it off another half hour away from my move. Very frustratingAngela P.
The agent in the retail store never left the cash register! He first told me that the lights on the trailer may not be working and I could check them out myself. When I replied that I just travelled some 50 miles to pick up a trailer without lights, he said "that was Uhals problem and that they were only a drop off point." I did connect the trailer to my vehicle myself and the lights were in working order and did this during a rain storm while the agent stayed in the store at his cash register. The agent never checked the trailer, connections, or my vehicle!walt K.
Customer did not leave a comment.Cynthia W.
Customer did not leave a comment.Robert D.