Customer Reviews for Schroon Lake Sunoco

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Schroon Lake Sunoco

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john s. on

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Customer did not leave a comment.

Lance M. on

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Easy check-in.

Craig W. on

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I have dropped several trailers there and they are always accommodating, expeditious and friendly.

Kerri L. on

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Variety of vehicles available for pickup was decent for being located im a small town. Good service.

Travis N. on

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U haul leaked and personal belonging and damaged some items. When picking up u haul had to hook up own trailer with no help. The 6X12 had a new door replaced on it with new end caps on top corners witch leaked.

John F. on

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Nice people. Very easy to do Business with.

Tim P. on

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I had a confirmation to pick up a trailer at Glens Falls. The day before I was to pick it up I was told I had to drive 1.5 up to Schroon Lake and then back to get a trailer. This is a horrible business practice to confirm that everything is all set and then last minute change the location and make a 3 hour drive to get the unit. If you didn't have one, you should not confirm. The SchroonLake location had not one with knowledge or to help, the electronic plug was not the right one, just a mess.

David P. on

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Cricket was very helpful

Shellie S. on

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I really like U-Haul and kinda understand the location thing really nothing in this area. My miles were mostly spent driving to and from location picking up and dropping off U-Haul as my move was only maybe 10-15 miles. But that is to be expected in this area I suppose. I used U-Haul several times with no issues and will use them again as well as recommended them to friends. Thank you

Zachary M. on

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charles s. on

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Very nice service. Wish they where set for cash back payment instead of just refund on card. But other then that was a pleasant experience.

Craig W. on

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Your system works for me. I will be renting two more trailers in the next four or five months and if they perform as well as the last two I’ll be very happy. One note, this last trailer leaked a bit. No damage to my cargo but you may want to reseal.

Jeff S. on

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Maxwell N. on

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Absolutely nothing. The service was fast and efficient. Rental was a breeze.

DAVID C. on

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When someone rents something from one location dont have them drive 70 something extra mile out of the way to pick it up.

Eugene a. on

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Nothing it was easy

janet c. on

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We were guaranteed a pick up in Glens falls and had to drive an hour away to pick up truck.

Tyler G. on

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Staff needs better training on the check-in process and how to work with online reservations. Very friendly staff though.

Neil L. on

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JOHN G. on

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FRANK H. on

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Bad check in experience. Very limited area to park trailer, had to request (beg for) help to disconnect trailer (I am over 70), personnel were not trained on equipment or checking system and system was not working correctly. I called Uhaul directly from location and Laffeyette in NC tried hard to help me but could not get the system or location personnel to check me in. It was only after CRICKET (a very nice and helpful lady) arrived, after I waited over an hour, that I was helped and treated like a valued customer. She corrected the problems and called me back (I finally had to leave after 1.5 hours to an appointment) that I was checked in. Uhaul and Schroon Lake Sunoco - DO NOT LOSE CRICKET - she should get a raise!!

Robert R. on

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Edward A. on

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This was the easiest time we have ever renting a u-haul. I can not think of any improvements that need to be made at this location. Everything was so quick and easy. Would recommend to anyone in this area.

RICHARD S. on

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RICHARD S. on

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Donna H. on

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great customer service with very friendly people

David D. on

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Everything was great. The owner even helped us attach the heavy trailer. Thank you most kindly.

bjorn h. on

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John D. on

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Great job by all! They were very helpful and accommodating!

Christopher N. on

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We had made this reservation weeks in advance. We arrived and the equipment was plowed in and there was no one available to dig it out and attach it to my car. There was one lady working the entire store who was very nice, but had no experience connecting the trailer to the car. When she called the owner who told her to just do something, she called a favor from a friend to dig it out and hook it up. If she wasn't able to call in strangers to plow out the tailor, we would not have been able to move. It took us hours to get the equipment and we had to make new arrangements for our move, costing us additional time and money. The owner of the Sunoco was completely irresponsible and incredibly disappointing.

GLEN S. on

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craig j. on

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For the second time in a row, my uhaul experience left me more stressed and anxious than necessary. I arrived at the location to pick up my truck that I reserved, only to be told that the guy who handles the trucks isn't in, and probably wouldn't be for a couple more hours. When I called 2 hours later to see if I could go get the truck, there was no answer. At that point, I was forced to contact uhaul and see if i could find another truck at a different location. The woman on the phone was excellent and quickly found me another truck at a different location(the one rated above). This location of course was further away than the one I previously selected, which delayed me even more from my task. All told, the poor service by the uhaul representative at K&K repairs in Olmstedville left me nearly 4 hours behind schedule. This meant I was forced to both drive and unload the truck in the dark, which was certainly not what I wanted to do. I would recommend that uhaul strongly evaluate their independent contractors, as these people are the front line of the company. As evidenced above, the people I had originally contracted with fell significantly short of meeting my (or any other customer's) expectations. Very disappointing. As I mentioned, this is my second terrible experience with uhaul in a row (within a month). I will be looking for alternatives for any future needs I may have. Even if Penske, Budget, or Enterprise cost more, I will be choosing them moving forward. I would rather pay extra for the peace of mind in knowing that a company is going to honor its commitments to the customer.

Erik S. on

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Make sure that there are adequate moving supplies (blankets, etc.) for fulfilling orders.

Stephen E. on

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We had to clean out the trailer before using.

Michael P. on

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When I walked in to Sunco where my uhaul pickup location was, there was one lady working. I walked up to her and said "I have a uhaul rental to pick up", her reply to me was "I don't know anything about it, the boss handles that and he's not here." she was very rude about it and after I told her I had just driven 20 min to get this uhaul she finally decided to call uhaul. After both I and the woman talked to the rep (who was very helpful) she handed me the keys and said I was all set. No contract, no explanation, no visual inspection of the uhaul, all things that happen when I've used uhaul in the past did not happen here. Then comes the uhaul....it was dirty, not swept out (front or back), there was something sticky (I'm assuming soda) all over the passenger side of the vehicle (floor, seat, dashboard, even the outside mirror), last but no least there was damage not mentioned on the ceailing of the vehicle inside where it looked like the dome light was stabbed with a screwdriver or something, and there was 2 tears up there as well. When I noticed all of this i didn't want to deal with the lady inside again so I called uhaul from my phone. I explained what happened and the condition of the uhaul. She told me to take pictures and that it would be noted on my account. I've had 3-5 uhauls before, this was by far the worst experience I've had.

MATT S. on

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Customer did not leave a comment.