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Vicky S
Customer Reviews for Schuyler Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your drop off procedure is too much. Five photos of the trailer is fine but why do you need a photo of the address the trailer was left at? You gave me the address so you should be able to direct the next person there. You also need to remove the location in David City NE that is no longer in business.
Jeffrey Sratchet Need to be lubricant to work better
brent cIt was a small location and the office was across the street from the drop off of the rental truck. Once I located the office all was good.
Gary NCost is way too high just getting the trailer
Dustin Jsigns telling you office is across the street would be helpful and eliminate 3 calls to figure out where it was.
Dave SReservation online. Courteous and friendly service.
Benjamin HExcellent service!
Jeffery DI was very pleased with the service I received from this location.
ronald kWay too much of a hassle; would not use this location again.
Allen ZThe guy didnt even asked if I want the esurance, didnt give me any paperwork just a recipe, and didnt help me to hook it up or unhook it when I toke it back.
Miguel Donline drop off was awesome
clint cWhen I went to pick up the trailer there was no storefront it sits in front of a hotel that looks like it’s ran by a bunch of druglords!! And then I got a call from the Dispatch lady that was very rude to me and hung up the phone on me for driving away without filling out paperwork. I drove away after I sat there for five minutes and called U-Haul and was put on hold so that’s why drove away. I would recommend finding somebody else in that town to sell your trailers.
jonathan bMy experience was horrible with U-Haul rental ..... my profile was not active and I was told by customer service to download something which my phone could not do !! Keys were not with the vehicle ! Vehicle was parked across the street I had no idea who parked it there ! After an hour and a half of trouble someone brought the keys
melody kI would like to come back to you any time.
Thereses KNo signage or directions to get truck. Office and keys inside a motel. Agent charged me for safe move without asking me.
william mExcellent customer service. Friendly and efficient.
Christopher VThey were not helpful at all. Had to call two time to get any help.
SANDRA BVery hard to see the U-Haul sign with it being in front of an apartment building and the main office being in a motel. I understand that it's in a small town but better signage would be a big plus.
Gary ROwner was not on site and also did not check in the uhual and I was accused of not dropping the uhaul off by the corporate office.
dustin cThe poor guy was very nice but needs some training on how to hook up trailer. Plus trailer was dirty inside then he tried to give me back twenty instead of the $31.17 he owed me when I turned it in. Maybe it was a mistake but I called him out on it and he gave me the correct change. Will be needing a trailer again soon but plan on different location or different company.
Theodore B