Customer Reviews for Scooters Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Scooters Service Center

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Andrew W. on

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The truck was clean, but smelled badly of weed smoke...weed is legal in Maine, but the not everyone approves of its use (I don't care, my wife and son both partake)...but those who are less accepting of the practice may have complained about the strength of the odor. I aired it out for you some during my rental. Might be a good thing to ask agents in Maine to air out vehicles before re-renting them, if the smell is strong, as it was in this case. For the most part, I just giggled and said to myself, "Welcome to Maine!"

Dennis C. on

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Nothing I can think of . These guys are very helpful and great to work with. Thanks

Clay C. on

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The truck leaked and several things got wet.

David G. on

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Customer did not leave a comment.

Mark W. on

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Return the equipment to scooters U-Haul at 2:30 in the afternoon. So you at approximately 6 p.m. I received an email from U-Haul instructing me how to return the equipment. By this time I had already returned the equipment and left and gone home. Now U-Haul is going to charge me $20 because I didn't take pictures of the truck. I didn't cause any damage to it I swept the truck out and I really think that this was an unfair practice by U-Haul to charge me $20 for informing Lee 4 hours late how to return a vehicle. With this in mind it becomes very distasteful to even think that I would ever rent from U-Haul again.

cherytl B. on

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Customer did not leave a comment.

Marilyn M. on

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over the top service !

Patrick G. on

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Was not able to change credit card when I brought vehicle back. The guy tried several times on his phone in his uhaul app. Frustrating.

John B. on

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Customer did not leave a comment.

Michael T. on

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The people that helped me were very professional and if I were in need of a trailer I would go there

Donna A. on

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Customer did not leave a comment.

Harrison L. on

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This does not pertain directly to this location but to the customer service phone line. My drop off instructions were to call sad number to get the adress. Wated on hold for what seamed like forever, got the adress, found out the drop off location was closed for the holiday weekend and was told that the only way to return a trailer was to call customer service at the location. Was on hold for 26 minutes before I was simply told to use the web site checkout that 2 other people told me I couldn't do. Long story short call center people need better training so people aren't waisting their time on hold.

Nicholas F. on

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The roof leaked. Roadside assistance tried twice in one day to get it to stop. It still leaked. My boxes were wet and I lost my unloading help on Sunday. I asked for an extension, then had to argue to not place the late fee on my account.

Wayne F. on

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get rid of the requirement to provide a family members name and number to be able to rent equipment. You have my license and credit card why do you need anything else. It is bullshit. Wayne Field

brittany G. on

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I have submitted a request for a refund for the overage in the fuel I put into the truck, but have not heard back. I over filled the truck with gas because the drop off location told me to fill it up. So I did. But when I checked with my friend who picked up the truck I was informed that it was only at a half a tank when we picked it up. I put in an additional 11 gallons at $2.82/gallon, how can I get reimbursed for the $31.02? Thank you!

Tina S. on

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Very courteous and helpful. Nice people

Christopher P. on

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Great service will use from this location again. Thank you

Carol K. on

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Second time renting a u-haul from Scooters Service Center. Great customer service always friendly and courteous.

Tricia M. on

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Tricia M. on

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Melanie R. on

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Park P. on

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Great Service from location staff- particularly as we needed the vehicle for an extra day- they were very helpful! Thank you.

Giovanni L. on

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Customer did not leave a comment.

Cynthia F. on

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Helpful staff.

Laurie C. on

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They were fantastic. Were willing to do anything to make your experience as easy as possible.

LESLIE F. on

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It is the only place in town. So I would recommend it again. But they did not login the return of my vehicle promptly. As a result, I got a notification and had to make an extra phone call to U-Haul to correct the information. I returned my vehicle immediately, the same day I rented it. I called the return agency the following morning at 7 AM to tell them it was there and that the keys were there. They did not log that in for three days. I consider that to be inadequate service

Damiano M. on

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Customer did not leave a comment.

Sarah C. on

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Self check in and return is amazing! Well done U-Haul

KEN M. on

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Ahmad E. on

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Excellent service. They helped me twice even after hours.

Isabella S. on

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Customer did not leave a comment.