Customer Reviews for Scotts Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Scotts Auto

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charles B.
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no improvement needed

Kimberly W.
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No masks were worn by the employes.

Martia L.
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Make sure the truck has working tires and are work properly

Joseph Z.
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I rented a trailer for just 1 hour and I already denied all insurance on the website. When I went to pick it up they added the insurance and told me it was tax. When I got the email invoice it said insurance. Before adding insurance, you should ask.

eddie B.
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Had a rental agreement it was canceled by the 800 haul the last minute since they did not have equipment and I was sent somewhere else in a different state to pick up the equipment that I used and charge more and then The original reservation. I call to explain the situation and I have to wait for somebody to call me back you don't take care of this right away? Says a lot for your customer service and honesty. I payed tolls I was aggravated and all I was trying to do was to move was because my mother died and I needed to take care of my father and this is what I get from U-Haul in a time of crisis. your companies definitely going to be like Sears and some of the other companies that are older and go under with this type of behavior shame on U-Haul and everybody that works there that allows this switch and bait. I've disputed the charge I will not play these games with any company.

frank B.
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Customer did not leave a comment.

Tanya S.
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Customer did not leave a comment.

sam H.
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So, I called prior to arriving to make sure truck was ready. The person checked it and called me back to say it was. When arriving, the person didn't know how to use the computer system and made a change that raised the rate by 300 dollars. It took forever to fix it and as I was ready to finally leave, it turns out it was the wrong truck and we had to start from scratch and check that one. This delay cost me a lot because I had movers standing by on the start of the move and had to get an additional hotel room on the other end.

JUANITA V.
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The service was great there is nothing to improve I will definitely recommend them to my Family & Friends...

PETE B.
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Customer did not leave a comment.

Isaac R.
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Customer did not leave a comment.

shaquilla B.
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Uhaul charges are a little to high for me. The $19.95 that's advertised , I feel like is a way to get customers . Than customer walk in to find out it's more than what is advertised. Plus mileage cost is high! During a pandemic I think there should of been some type of discount or lower rates.

Steven S.
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Customer did not leave a comment.

Demetria C.
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Inspect the hauls before renting them out.

Amy A.
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Friendly customer service, knowledgeable of product, clean new vehicle, and easy transaction. I'll definitely do business with Scott's again if I'm in need of another moving vehicle.

John J.
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Customer did not leave a comment.

Mark A.
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Customer did not leave a comment.

Kimberly P.
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Customer did not leave a comment.

Hector A.
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The best

Kimberly F.
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Customer did not leave a comment.

Dave R.
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Customer did not leave a comment.

Patrick P S.
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Vet Dicount's

glenn T.
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Inside cab had some left over trash

SEAN F.
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Customer did not leave a comment.

Bruce G.
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Customer did not leave a comment.

David P.
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No hand truck/dolly was available.

ANNE L.
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Staff was excellent! Highly recommend this location.

Olivia J.
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Customer did not leave a comment.

william M.
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Customer did not leave a comment.

Donald T.
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Customer did not leave a comment.

JOHN N.
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Wish they would have had better information regarding drop off locations! It wasn't as easy as expected. Took over an hour to find one that would take that size truck!

Gina C.
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Customer did not leave a comment.

Albert J.
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Your phone pickup is not up to par..took me n hour to finally get the truck set my whole day back.wont use it again .

Katherine V.
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My rental experience was great!

Felix R.
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Customer did not leave a comment.

Nancy M.
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Return early and still paid more not my fault I had to travel more miles to get to it and drop it off that is so not fair! This is a rip off!

Terry H.
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Fast service.

BILL H.
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Make sure the 24/7 pick up is working

Margaret M.
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Customer did not leave a comment.

Wayne P.
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Customer did not leave a comment.

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The personnel is great. The trucks are old and usually damaged.

Tony R.
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I enjoyed the staff and their on site process. The overall U-Haul experience sucked. The web reservation at a different site wasn't ready, the U-Haul customer experience folks were not helpful, I had to pay the extra miles to get a truck from 30 miles farther away than scheduled, and the web check in requirement was not made clear. I didn't get the equipment originally requested and paid extra for this travesty of a company.

shaun C.
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It took an hour to fill put papereork because the only person at the location who handeled uhaul took the day off. I had to hook it up myself and the lights didnt work. I hooked thw tow dolly to three different vehicles to be certain.

Dominique W.
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Customer did not leave a comment.

Steven K.
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Customer did not leave a comment.

Roellen B.
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Customer did not leave a comment.

FRAN A.
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Customer did not leave a comment.

gary E.
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Customer did not leave a comment.

peggy M.
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Customer did not leave a comment.

JANET B.
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Customer did not leave a comment.

EARLINE B.
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I returned the equipment June 20th 2018 at 1:25pm and this location didn't check it in until June 21st which charged me for another day that I did not have the equipment. I asked the representative before leaving why I did not receive documents confirming that I returned the equipment, she stated that she needed to call U-Haul and I would receive. On top of that, I was forced to unmount the trailer myself and push it where they keep the other trailers because they would not assist. I had to call customer service twice to get this straightened out. I will be filing a complaint regarding my experience and for the fact that I was charged for an additional day that I did not have the equipment.

willie B.
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Customer did not leave a comment.

Moris S.
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COMMENTS ARE: 1. The truck had no gas when I picked it up. I almost drove 3 miles before realizing. I could have run out of gas on the highway. 2. The mileage rate is very high, I did not realize the savings I selected you for.

FREDDY W.
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Very satisfied with the service at this location!!

Sarosh P.
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Customer did not leave a comment.

elaine M.
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Mary S.
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Frank S.
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Theodore D.
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Customer did not leave a comment.

Robert N M.
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The problem is while the location gets 5 stars the Uhaul experience itself gets No stars. Largely because of the movers THEY recommended but also because of other issues. ... I have already sent in a request to the BBB to review my overall experience. I am livid I have to pay for an extra day because of the incompetence showed by a "U-haul Affiliate" and I hold U-haul personally responsible for this nightmare

Ebony H.
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Customer did not leave a comment.

Michael L.
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Customer did not leave a comment.

GARY P.
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Excellent service

Curteese G.
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Customer did not leave a comment.

Rebecca N.
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Customer did not leave a comment.

Curteese G.
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Customer did not leave a comment.

Lance S.
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Woman at desk was very helpful, van was clean and ready to go when I got there. Quick drop off

Cape R.
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Customer did not leave a comment.

MARY R.
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Customer did not leave a comment.

Jeanette L.
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Customer did not leave a comment.

TJ R.
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Customer did not leave a comment.

WALLY B.
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They delayed checking the trailer in and we had to followup to make sure we were not charged for extra days

Walter A.
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Equipment was not at the location I rented from when I went to pick it up. I had to pick up and drop off at a location that was some distance from where I originally requested which was very inconvenient and forced me to change my plans.

Geoffrey P.
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We live in a small town so in regard to businesses that have been around for many years there's that great bond & charm to enjoy. Scott's Auto is a great place & the folks are absolutely wonderful!! You feel like your part of the family. I certainly would recommend them & wouldn't go anywhere else should the need arise for a U-Haul !! "O)

Alyssa B.
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The Uhaul I was rented was old and the tires screeched loudly every time they were used, it also leaks and the day I was moving it was raining outside. So all of my belongings were soaked. Keep in mind I only moved about 20 minutes away. Terrible experience and wish I was given a Uhaul from the location I requested. Not one 15 minutes out of the way and in a bad area.

Louise M.
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Can't think of anything

DESIRAE P.
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Customer did not leave a comment.

Jason M.
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we were told we could pick up at 9am. no one showed up to open the office until about 9:40 am.

WILLIAM G.
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Great people at Scott's auto , nice and friendly... Everything went smooth , great experience.

DARYL T.
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Customer did not leave a comment.

Joyce N.
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Customer did not leave a comment.

JAVIER R.
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Customer did not leave a comment.

lori M.
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More parking and different size trucks not just 2.

Jose V.
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No problems. Happy with service and equipment.

michelle P.
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Customer did not leave a comment.

BRUCE H.
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No one was on site at 10:00am.

RICARDO S.
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Customer did not leave a comment.

IDA Z.
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Customer did not leave a comment.

Francis C.
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Customer did not leave a comment.

Juli B.
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The employee went above and beyond!

sean F.
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Customer did not leave a comment.

Judy P.
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Customer did not leave a comment.

FRANK AND JANICE S.
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Very pleasant and professional staff.

DANIEL N.
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Customer did not leave a comment.

Gregory P.
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Customer did not leave a comment.

THERESA G.
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Customer did not leave a comment.

SEAN F.
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I won't go anywhere else besides Scott's Auto as we have a great relationship and I hope to continue it.

Rhods B.
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Customer did not leave a comment.

NICHOLAS L.
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Customer did not leave a comment.

WOJCIECH L.
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I was unhappy with the location of pickup for my uhaul. We had to drive 20 min from our home (10 miles) and another 10 miles out of the way to drop off the van. When I spoke with woman at rental location, she said to contact for possible discount. When I called customer service, she instructed me to contact customer service once claim was closed and I have not heard back yet. Hopefully you will be able to provide assistance. Thank you.

No reviews have been submitted for this location.

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