Customer Reviews for Scripps Poway Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Scripps Poway Self Storage

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Ralph C. on

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24/7 self check-in and check out didn’t work so I couldn’t get my truck on time or return it with assistance.

Alain A. on

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Customer service associate was not on time when the open hours was 9am and I was waiting for 30mins. My information was already in file where i have confirmation number. So I thought it would be a quick process like pick up the key truck and go. I still have to wait for another 30mins.

Abigail O. on

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Valerie J. on

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The staff was super friendly and helpful!!

Al D. on

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By clean, the vehicle was clean enough for my purpose (pick-up and delivery of a large piece of furniture. Lots of dog hair in the vehicle but otherwise fine. A more direct reminder/statement to top off the gas back to the starting level would be good. After arriving at the return and then being warned to top off required going back out to find gas.

Eric J. on

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Great experience, great location!

LEE N. on

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Clean vehicle. Adriana was a great help. Friendly service.

Sarah G. on

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Wade W. on

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Just maintain the same state of helpfulness. Rental was easy and quick. Your associates did a super job!

Kenny H. on

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UHaul software was not working at pickup. Helper tried getting IT help from UHaul at no resolution.

Abel R. on

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daniel l. on

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Darcy P. on

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Danielle S. on

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Danielle S. on

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Paul Vincent M. on

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Andrew g. on

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Easy check out and check in, fast service, newer truck and very friendly customer service. Will definitely use this location again.

Veronica N. on

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We have been renting from this location for the past several years now. Check-in and check-out was quick and easy. The staff is always personable. Thank you for making this a great experience!

DENNIS M. on

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when i called the Poway phone number, i was transferred to a central call center. i was not aware of this, and made a reservation for a truck, and when i went to Poway to pick up the truck, i was informed that it was at another location. i was not happy about this and Lee at the Poway location agreed to let me have one of his. switching locations on me without making sure that i understood is unacceptable. you need to do better.

DORRA D. on

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I thought the was excellent, and the van that we used was in excellent condition. Overall an excellent experience.