Customer Reviews for Scripps Poway Self Storage
(U-Haul Neighborhood Dealer)

159 reviews

12380 Stowe Dr   Poway, CA 92064
(On Stowe Dr between Pomerado Rd & Kirkham Rd)

(858) 748-1658

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 9 am - 1 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(858) 748-1658

12380 Stowe Dr
Poway, CA 92064
(On Stowe Dr between Pomerado Rd & Kirkham Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 9 am - 1 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great customer service!

Anthony B. 
Rating:
5.0

Everything was perfect and easy

Jermaine D. 
Rating:
3.0

Well a customer service lady hung up on me while I was trying to extend my reservation.

Amber S. 
Rating:
3.0

The amount verification seems a bit much n

paul A. 
Rating:
5.0

I made a last minute reservation to transport equipment from nearby Home Depot. Naomi was very accommodating and the van was perfect. Easy transport to and from.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Kim-Elaine F. 
Rating:
4.0

Customer did not leave a comment.

Dell L. 
Rating:
5.0

Customer did not leave a comment.

Hubert G. 
Rating:
1.0

Awful experience! Even though all details were provided online prior to picking up, I was asked for tons of details. Was asked to share the contact details of a third person whom U-haul called and verified about me in front of me. Asked for a second photo ID bedsides DL It was embarrassing. Never had to go through anything like this before. The vehicle was dirty. Even the windshield was not clear. Not going to rent U-haul anytime soon.

Dhiraj S. 
Rating:
4.0

Customer did not leave a comment.

Alexander M. 
Rating:
1.0

Gave away my reservation, made me find my own replacement, then charged me double the price after having to rush back due to y'all's incompetence

Jeremy T. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Judith D. 
Rating:
5.0

Customer did not leave a comment.

Judith D. 
Rating:
1.0

You owe me money

Jennifer A. 
Rating:
5.0

Customer did not leave a comment.

GARY J. 
Rating:
3.0

I will never use your online system again. Took 45 min. to get the rental and another 45 min. for the return. Not acceptable!!!

Mike H. 
Rating:
5.0

This is a very nice location to rent from.

Edward B. 
Rating:
1.0

24/7 self check-in and check out didn't work so I couldn't get my truck on time or return it with assistance.

Ralph C. 
Rating:
1.0

Customer service associate was not on time when the open hours was 9am and I was waiting for 30mins. My information was already in file where i have confirmation number. So I thought it would be a quick process like pick up the key truck and go. I still have to wait for another 30mins.

Alain A. 
Rating:
4.0

Customer did not leave a comment.

Abigail O. 
Rating:
5.0

The staff was super friendly and helpful!!

Valerie J. 
Rating:
4.0

By clean, the vehicle was clean enough for my purpose (pick-up and delivery of a large piece of furniture. Lots of dog hair in the vehicle but otherwise fine. A more direct reminder/statement to top off the gas back to the starting level would be good. After arriving at the return and then being warned to top off required going back out to find gas.

Al D. 
Rating:
5.0

Great experience, great location!

Eric J. 
Rating:
5.0

Clean vehicle. Adriana was a great help. Friendly service.

LEE N. 
Rating:
5.0

Customer did not leave a comment.

Sarah G. 
Rating:
5.0

Just maintain the same state of helpfulness. Rental was easy and quick. Your associates did a super job!

Wade W. 
Rating:
2.0

UHaul software was not working at pickup. Helper tried getting IT help from UHaul at no resolution.

Kenny H. 
Rating:
5.0

Customer did not leave a comment.

Abel R. 
Rating:
5.0

Customer did not leave a comment.

daniel L. 
Rating:
5.0

Customer did not leave a comment.

Darcy P. 
Rating:
5.0

Customer did not leave a comment.

Danielle S. 
Rating:
5.0

Customer did not leave a comment.

Danielle S. 
Rating:
3.0

Customer did not leave a comment.

Paul Vincent M. 
Rating:
5.0

Easy check out and check in, fast service, newer truck and very friendly customer service. Will definitely use this location again.

Andrew G. 
Rating:
5.0

We have been renting from this location for the past several years now. Check-in and check-out was quick and easy. The staff is always personable. Thank you for making this a great experience!

Veronica N. 
Rating:
4.0

when i called the Poway phone number, i was transferred to a central call center. i was not aware of this, and made a reservation for a truck, and when i went to Poway to pick up the truck, i was informed that it was at another location. i was not happy about this and Lee at the Poway location agreed to let me have one of his. switching locations on me without making sure that i understood is unacceptable. you need to do better.

DENNIS M. 
Rating:
5.0

I thought the was excellent, and the van that we used was in excellent condition. Overall an excellent experience.

DORRA D. 
Rating:
5.0

Customer did not leave a comment.

LEE N. 
Rating:
5.0

Customer did not leave a comment.

Roy C. 
Rating:
5.0

Great people and accomodation of needs!

richard H. 
Rating:
5.0

Customer did not leave a comment.

LEE N. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
3.0

I reserved a truck in October on a Friday morning and returning it on Saturday afternoon was not a problem at this same location. I called and said I wanted the same truck and pickup Friday morning and return Saturday afternoon for a November event. When I got the email agreement it said return by 9 am on Saturday which does not work for me. I called the number on Thursday a day before pickup and the national operator said if I keep it longer than 9 am I would just have to pay an additional fee. He should of called the location before promising me that. On Friday November 4th when I arrived to pick up the truck I was told that it must be returned by 9 am Saturday November 5th because they rented it on Saturday. This was never explained to me, I could not return it Saturday morning, I was very upset. The sales person at the location Adriana Garcia was not helpful in trying to fix my problem and did not seem to care that I was upset. I asked her if the van outside was available to rent (which she should of offered me that option) and it was. I took the van which was too small for what I needed but had no choice and no time to find another location with a rental truck. That is something she should of offered to make a few calls to find me a truck but she did not. Overall a horrible experience, my business needs vehicles several times a year but I will never rent again from Scripps Poway Self Storage. Jim Duckworth 858-564-0780 x6663

Jim D. 
Rating:
5.0

Customer did not leave a comment.

CHRIS M. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

ronnie C. 
Rating:
5.0

Customer did not leave a comment.

ching M. 
Rating:
5.0

Customer did not leave a comment.

Marlo D. 
Rating:
5.0

Customer did not leave a comment.

Willyn J B. 
Rating:
5.0

Great Experience. Adriana was very helpful and friendly. I would definitely rent here again and also refer this location. Thanks!

Maureen E. 
Rating:
5.0

Make a better sign to release the brake release on the truck. The alarm ring is loud and annoying. It took me a while on how to release it. I couldn't see the lever when I was sitting down on the seat and had no idea how to shut off the noise.

Willyn J B. 
Rating:
5.0

great job - I wish the checkout was a bit faster though.

JAMES O. 
Rating:
5.0

easy and fast!

Lisa S. 
Rating:
3.0

Customer did not leave a comment.

pam C. 
Rating:
5.0

Customer did not leave a comment.

katie S. 
Rating:
5.0

The reservation confirmation Email doesn't show the address of the facility.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

LEE N. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Take the dolly and blankets out of the truck. If I want them, I'll order them. They just get in the way, and if I have to move them, you charge me for it. Its just another way for U-Haul to make money on the slide...its SUCKS!

Bradley C. 
Rating:
5.0

I love renting from this location. Equipment is always clean and staff are always happy to help. Great experience yet again!

LEE N. 
Rating:
5.0

Customer did not leave a comment.

Brad C. 
Rating:
5.0

Total charge was less than expected. No problems with vehicle. Good customer service rep.

jim C. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

I believe I was overcharged for CDW insurance. The paperwork I received from UHaul said it was $10 and my bill said $20. I will call the office where I rented the van and check with them. Otherwise the service was excellent and the vehicle more than met my needs.

Edward F. 
Rating:
5.0

AWESOME service at this location. Will definitely recommend them to all my friends and family.

LEE N. 
Rating:
5.0

Good customer service truck well maintained.

jason B. 
Rating:
5.0

Customer did not leave a comment.

DONNA G. 
Rating:
1.0

Counter help had great difficulty running the credit card at pickup. At drop off, could not properly read the fuel gauge and had more difficulty with the computer. She made rude remarks about me (when I was out of the building) in front of my wife.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Nothing. This storage facility is the best. Great service and great people who truly care.

TIM L. 
Rating:
5.0

Well the customer service at Scripps Poway Self Storage is hands down, very great. Adrianna and Lee really make it easy, fast and are extremely knowledgeable. Great place to rent Uhaul!

Roy C. 
Rating:
5.0

Customer did not leave a comment.

SHAWN B. 
Rating:
5.0

Cleanest U-Haul I have ever rented. Great customer service. Adriana went above and beyond to make my moving experience a breeze. Thank you!

LEE N. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
4.0

very nice person at this facility to make the experience enjoyable

Philip K. 
Rating:
5.0

Lee was great! Rented a few weeks earlier at the other poway location. I will not say that experience was bad, but this one with Lee was perfect. I will be back and will share my feedback with others

Timothy C. 
Rating:
5.0

Everything was smooth and totally satisfied 100%

MICHAEL L. 
Rating:
5.0

The info that there is an "E-Waste" drop off service was great. Great staff and very helpful.

THOMAS S. 
Rating:
5.0

Great customer service...nothing

MCLLOYD O. 
Rating:
4.0

Customer did not leave a comment.

Nick B. 
Rating:
5.0

Customer did not leave a comment.

ANNMARIE O. 
Rating:
5.0

Nothing everything was perfect

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

jason M. 
Rating:
4.0

Customer did not leave a comment.

Julianna D. 
Rating:
5.0

Great service - well maintained truck. Keep doing what you are doing.

Kartik S. 
Rating:
5.0

I try to always rent from Scripps Poway Self Storage. They make it so easy, and the trucks they have are in better condition than most, and they keep them impeccably clean. A pleasure to do business with them!

CYNTHIA W. 
Rating:
4.0

The person who assisted me was courteous and professional.

MARC R. 
Rating:
5.0

Nothing. Everything was fine and I would recommend this to all my friends.

Bess L. 
Rating:
5.0

Customer did not leave a comment.

LEE N. 
Rating:
5.0

Customer did not leave a comment.

JAY W. 
Rating:
5.0

Put a bright arrow and sign identifying where the parking brake release is. Couldn't see it in the dark. Phone customer service agent couldn't guide me there. Looked for sign similar to HOOD which I could locate in the dark. Same should go for parking brake realease

phil C. 
Rating:
5.0

Have a "fast start" folder in the truck that details where to find most normal workings of the truck. We never did find how to adjust the outside mirrors and the rental agent didn't know either.

CATHERINE M. 
Rating:
5.0

Customer did not leave a comment.

MONICA M. 
Rating:
1.0

Customer did not leave a comment.

Evan S. 
Rating:
5.0

Customer did not leave a comment.

SUN H. 
Rating:
4.0

The only complaint that I have is the 14' truck was not available at the time I had reserved it for. I called U-haul customer service and asked about the reservation guarantee. The customer service rep was very friendly and assured me that I would be compensated $50.00.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Lee N. 
Rating:
4.0

Customer did not leave a comment.

ROSS C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top