Great service!
James B
Customer Reviews for Searcy U Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We've used this location twice this month and were extremely satisfied. The people were very helpful and the trucks worked great.
Richard TVery convenient location with professional and friendly staff. We will definitely use this for our next move.
Richard TThe young man was very nice & helpful. The truck was really clean. I was impressed.
Steve WIf not able to use a cash app debit card maybe put that on the reservation somewhere. I was able to reserve the trailer with my cash app card but couldn't use it to pay.
SHAWN JMake sure you put the money back when someone has to use a different truck to haul a trailer.
JEFFREY EYi didn't get to finish moving my things with the haul I rented because the transmission started slipping so I had to call a friend and have them bring a trailer to pick me and my belongings up. I also had to pay $36 for a set of brake lights for the car doĺy I rented... then had to pay $60 to put it In The shop to have them fixed... all in all things were hectic at times but I managed to get it all moved afte 2300 dollars.
Wilson CAttendant on duty was friendly, knowledgeable and competent.
Mark MPersonnel weren’t helpful because it was 1 am and no one was there lol
KENNETH KThe representative calculated the mileage incorrectly. I was told that I went over the mileage allowance. He recalculated and lowered the amount. I had to drive 50 miles to pickup the truck I requested then was given the option to save money by returning it 25 miles away. However I was charged for that mileage. I'll consider using a different company next time I need a truck to move.
ANN DFirst class operation as always. The Front desk staff member was polite and very efficient. Great place to rent a uHaul or storage from. Highly recommend!!
DAVID MFor my service need all expectations were satisfactorily met. Friendly and helpful young men.
TIMMY HSales representative was very prompt, courteous, and professional. Entire process was very smooth
Savanna PRyan was great and very accommodating. Even calling another location. We ended up using his truck and was very pleased
Ronda FExperience was smooth with two exceptions that potential customers need to be wary of - 1, my truck’s fuel was recorded as full but it was only at 3/4 when I started it up. I happened to notice and get the record corrected before driving it, but be sure to double-check. 2, when I dropped the truck off I went through a return inspection with the staff and then they drove the truck off to park it. My emergency contact recieved a call two days later saying it had never been returned and was missing without notice. U-Haul did not attempt to contact me at any point to resolve the issue. Before I could contact them they notified my emergency contact that they had found the truck in a lot that didn’t belong to U-Haul. They were nice when they called, and offered to extend my rental without trouble so I could return it on time before they realized they already had the truck, but this could be a very serious issue for another renter - nothing would have prevented them calling the police. Take pictures of the vehicle when you return it so you have proof that you haven’t stolen their property.
Nathan HVery good experience, everything went according to plan
George SThe on line check in is very hard . It needs improvement.
Rennie WEveryone. Was friendly and helpful
MICHAEL WYou can make mobile check in easier it took forever to return the truck because it kept kicking me out during the picture taking.
Stacy SNothing, yall were helpful and great
Jennifer SSalesman was friendly and courteous.
Jill PI didn't interact with personnel but I would imagine they would have been.
Tony EEverything was great. I used the app for the reservation and process went very smoothly.
robert bTrailer leaked. All our stuff inside got wet.
Jeffery MFound a screw in the tire after leaving the rental place that has been in there for quite a while, took back to rental place, but they didn't have the same size trailer in stock, so had to contact roadside assistance, which took four hours to respond and get tire replaced. Some of this was due to lack of ways to contact the roadside assistance team. That part of the app could be a little more user friendly
james hGas Tank was empty and had to get gas right away. Thought there was a dolly left in truck but upon opening the door the wasn't one in it.
reda cI had a uhaul and tow dolly rented for a move could not use the equipment they will only hook to the uhaul and cant help u load ur car or unload ur car. Then that same day i could not use the equipment i returned both the trk and tow dolly to the same location. Was told that since i did this that i should be able to get some of my money returned but it was up to the location that u rented from. Since it was no linger a overnight trip would be treated as one day in town rental. Went and called help center and had reservation changed so i would not get charged extra for changing it ir dropping off in wrong location without approval and changed to in town rental and returned equipment and only used miles to stirage building and back after having to go to er for heat exposure. I was told i would get email with my refund noted after turning in and making sure it showed online as checked back in a new receipt and amount of my refund. I still have not gotten my refund and iI am sure i wont. Very dis pleased and will not ever recommend uhaul to anyone who is wanting to move and will never use uhaul again.
Christy AI never do ratings, but the service I've received at the Beebe-Capps branch in Searcy has been so stellar I have to comment! Ryan (and the other young man whose name escapes me) are just as helpful and pleasant as can be, place is clean and well stocked, and the process is super easy.Top-notch!
Stephen WThe staff was helpful and thorough about the rental process at five minutes till closing time. Excellent service
Jessie BI had to go back into the app several times before I could get it to complete.The service and convenience at my location was GREAT!! Will definitely be using this location again for my truck rental !!
Mark MWe were not aware at drop-off that signing out on the app would save us $20. We also were not aware we'd be charged for an extra day if we did not do this. So $40 extra unexpected later, we are for obvious reasons dissatisfied.
Joanna DGreat service
Nelson ODropped off after hours but the site is large and easy to drop trailer off at.
Robin RHad a blow out and waited on assistant for an hour and a half.
Kevin HThe manager was great
Scott KStore personnel and phone personnel were excellent!!
Jerry MThere was no one there to drop the truck off too
Kelly MWorker was very helpful.
Brian OMore help at front office.
Troy SSuper helpful, was glad to have chosen that location
Regis PThe app wouldn't work so I couldn't check the car dolly back in. So I guess I got charged extra.
Kenneth MVery helpful & kind!
Tamara FI reserved online, when I arrived, I was in and on my way within 15 - 30 mins. KUDOS to the gentleman who helped me.
Deborah MTruck had horrible wind noise from both doors and the radio didn't work which compounded the dreaded experience......On a good note the kids behind the counter were above and beyond the ideal employees
MILTON GGentlemen at the corner enter were helpful and answered all my questions. They made picking up and dropping off easy and very smooth.
Jessica SExcellent
Cameron WGreat service no issues!
Donald E