Customer Reviews for Searcy U Storage
(U-Haul Neighborhood Dealer)

193 reviews

1001 E Beebe Capps Expwy   Searcy, AR 72143

(501) 268-5214

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(501) 268-5214

1001 E Beebe Capps Expwy
Searcy, AR 72143

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Sandi B. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Micheal D. 
Rating:
5.0

Customer did not leave a comment.

Jasmine B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Rachel M. 
Rating:
5.0

Outstanding service and very friendly staff. I will go to this dealership for my next rental.

RUSSELL S. 
Rating:
5.0

Customer did not leave a comment.

Norman S. 
Rating:
5.0

I had a good experience. Everyone was friendly and professional. I would use u-haul again.

Dickey H. 
Rating:
5.0

We're always taken care of at this location.

Eddie M. 
Rating:
5.0

Great service and nice personal

Rocky R. 
Rating:
5.0

Customer did not leave a comment.

Gail H. 
Rating:
5.0

Customer did not leave a comment.

Gerald P. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Another great experience

Howard M. 
Rating:
5.0

Great Location! Very Customer minded and efficient!

Nate S. 
Rating:
5.0

i think this location is very well organized and is customer friendly. i would give 10 stars if i could and john is great

TRELLA Y. 
Rating:
5.0

Very helpful and pleasant to work with

Connie A. 
Rating:
1.0

29.99 is a joke. I moved 2 miles down the road took 2 trips back and fourth. Total cost me over $90. Will use any other means of moving before I EVER Use u haul again. Feel like I got scammed and now I don't have enough cash for groceries this week. Thanks.

Benjamin P. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Kory G. 
Rating:
5.0

Customer did not leave a comment.

Ed S. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

CHRIS R. 
Rating:
4.0

Maybe some type of welcome package.

Helen V. 
Rating:
5.0

Customer did not leave a comment.

SCOTTY W. 
Rating:
5.0

Customer did not leave a comment.

GLEN H. 
Rating:
5.0

I thought everything was wonderful. Jordan went above and beyond helping me.

Russell B. 
Rating:
5.0

Truck air conditioner did not work, fortunately we were only going a short distance. Other than that it got the job done.

Carl D. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

Customer did not leave a comment.

Alina S. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Squire T. 
Rating:
5.0

Nothing Jordan is the best !!!!!

Lisa S. 
Rating:
5.0

Employees exceeding nice. Good value. Would use again.

Russell S. 
Rating:
5.0

The employee I dealt with was outstanding

MARK E. 
Rating:
5.0

Good person

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

BOYD M. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Customer did not leave a comment.

Gary D. 
Rating:
1.0

I made the reservation a week and a half prior to Sat 5/28. I called on Fri 5/27 to confirm the reservation at around 1p. Reservation was confirmed. I even asked for blankets and they told me they have some in the lobby. On Sat when I arrived to the location, they told me Uhaul canceled my reaervation. I never received a call. I panic because we have drove from Jonesboro to Harding to move my daughter out. She needed to be out of her apartment that day. They didnt have a 15' truck available. The only one they had was a 21' truck. The manager at the store was nice about it, he kept apologizing. He let us have the 21' truck at the price of the 15'. This experience was not good. A cancelation of a reservation without prior notice. Also, a bigger truck caused me to spent more money on gas. I would give 5 stars to the manager of the store because he did what he was supposed to do, take care of a customer. To Uhaul, my rating would me minus 10 stars. For not keeping a commitment. This could have been a bad situation. I do thank the manager of the store for saving the day.

Keith R. 
Rating:
5.0

Came out to greet me on a return. Very helpful. People like these make U-Haul a winner.

Jonathan E. 
Rating:
5.0

Customer did not leave a comment.

Ladonna G. 
Rating:
5.0

Customer did not leave a comment.

Zachery B. 
Rating:
5.0

Everything went well. No problems. Great experience.

SandraK H. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Great experience. The guy that helped us was professional, knowledgeable and answered all our questions. 10/10 on his customer service.

Bridget C. 
Rating:
5.0

Customer did not leave a comment.

Nakesa D. 
Rating:
5.0

Customer did not leave a comment.

Jacob V. 
Rating:
5.0

Jordan is such a nice and patient person. I highly recommend him Our store in Tupelo could learn from this

Ken K. 
Rating:
5.0

Customer did not leave a comment.

Elmer H. 
Rating:
5.0

Very nice tech helped me.

Dan N. 
Rating:
5.0

Customer did not leave a comment.

Jay M. 
Rating:
5.0

Associate was most helpful and curttiou.

Paul S. 
Rating:
5.0

Nothing, Jordan is amazing.

David S. 
Rating:
5.0

Customer did not leave a comment.

KENT J. 
Rating:
5.0

Everything was Good and I will Be back again when I need Another One

MARY T. 
Rating:
5.0

The truck was clean & had gas, but the tire inflation had not been check and driver rear was extremely low. Spoke with Uhaul agent at site and he advised that they did not have capability to put air in tire, and that we would have to find place to do it ourselves. There was no gas station around that we had proper access to refill a tire, that was not our fault or responsibility. Service to the sites vehicles needs to be address and have a daily routine to make sure a customer has a safe uhaul vehicle to use, or access to get help if required. Other wise the uhaul rep was very helpful and courteous.....

Bear M. 
Rating:
5.0

The process was very quick and the employee was extremely friendly and helpful. No suggestions for improvement.

Julie H. 
Rating:
5.0

Jordan is a great person to work with. He should be. Management if he isn't already.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Desiree L. 
Rating:
5.0

Customer did not leave a comment.

Kermit B. 
Rating:
5.0

Customer did not leave a comment.

Lisa O. 
Rating:
5.0

The attendant was friendly and helpful. The car dolly hadn't been greased in a while and the tire swivel plate was almost stuck like the one I was exchanging. I did manage to free it. He helped hook everything up and checked the lights. 5*

Jeff E. 
Rating:
5.0

Management was amazing and very helpful!

SHADE M. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Stacy H. 
Rating:
5.0

Jordan did an awesome job. Worked with me when I needed to change reservations, got the trailer safety checked and hooked up correctly. Very friendly. Will rent from Jordan again. Great job, Jordan!

Troy C. 
Rating:
5.0

Customer did not leave a comment.

Jack F. 
Rating:
5.0

Customer did not leave a comment.

Frederick G. 
Rating:
5.0

Customer did not leave a comment.

Boris D. 
Rating:
5.0

My whole experience went very smoothly and all issues were addressed. Not sure how you could improve an already awesome experience and the employees were the ones that made that happen!

Malissa C. 
Rating:
5.0

Dropped off after hours.

steave G. 
Rating:
4.0

Customer did not leave a comment.

Ylonda H. 
Rating:
5.0

Knowledgeable, Friendly, knew his stuff inside and out

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE H. 
Rating:
5.0

Both staff members that I worked with were very helpful and polite. They went out of their way to make sure I was well taken care of.

DEVA J. 
Rating:
5.0

The facility was nice and clean The young man who took care of me was very nice very knowledgeable very caring He got us taken care of very quickly no problems whatsoever love the Ustorage facility so happy that Uhaul is on their premises. Would recommend to anyone..

Dameion C. 
Rating:
5.0

Customer did not leave a comment.

MELANIE P. 
Rating:
5.0

Customer did not leave a comment.

MARCITA R. 
Rating:
5.0

Customer did not leave a comment.

Theresa M. 
Rating:
3.0

It was good

JOHN P. 
Rating:
1.0

NO KEY DROP BOX. Charged $30 for keeping the U-Haul safe by locking keys in truck since there was no drop box. Card is shut off to prevent unethical theft of money. Will be posting more negative reviews!!!

TIMOTHY R. 
Rating:
5.0

Nothing

ROBERT T. 
Rating:
5.0

Overall this was probably the best rental experience I've ever had. The kid that checking me out and back in was really good at what he did and was also very personable while doing his job. Good combination.

WARREN P. 
Rating:
5.0

Customer did not leave a comment.

MALINDA D. 
Rating:
5.0

Customer did not leave a comment.

PRITESHKUMAR M. 
Rating:
1.0

I reserved a 20 ft forced to take a 26 ft! Cost 100 in gas which is stupid!! Rode like a bucking bull!! I got an email saying my 20 ft was there and guaranteed to be ready. Two hours later it suddenly isn't available although IT WAS GUARANTEED!! Your company sucks!! Made my reservations a month in advance and couldn't get anything I needed!!!

SHERRY K. 
Rating:
1.0

Reserved a 20 ft a month ago forced to take a 26 even though I received an e-mail day before saying my 20 ft was there and guaranteed!!! Cost me 100 in gas and rode like a bucking bull!!!!

SHERRY K. 
Rating:
5.0

Customer did not leave a comment.

Noah K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

explain where to find the key pick up box, that is a huge factility attached to another business, I went to the main doors and no box, drove around the side of the building where more uhauls where, no box. Contacted chat and was told it was to the left of the main entrance, WAY left, it was so far down I thought it was part of the other business.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL B. 
Rating:
3.0

Customer did not leave a comment.

singappulige W. 
Rating:
5.0

HAVE THEM DEAL WITH THIS LOCATION!!!

RICHARD B. 
No reviews have been submitted for this location.

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