This reservation was made almost two weeks prior to the pick-up date. Less than 24 hours before, we were directed to this pick-up site due to the correct truck not being available. We were assured that ALL the items and the needed truck would be at the new site. At the new site we were attended to by a young man with a very dismissive attitude. He told us as we were checking out the truck that the furniture dolly was not available. The dolly was specifically chosen as it was needed for the items being moved. His answer was that just because the online site allowed us to choose it did not mean he would have one. When we asked for a regular dolly, he said none were available even though two were setting behind him. The other service person, a young lady, had to remind him that there were some regular dollies available. No accommodations were offered due to the equipment issue and even though the substitute site was over 30 miles out of our way, no adjustments were made to the trip milage.
Laura s
Searcy U Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Searcy, AR 72143
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Everything was fine.
Mark MGabe was incredibly helpful! His positive attitude, friendliness and bright smile are memorable! This location was easy to find with ample parking! A great experience all around!!
Gary FI'm being charged an extra fee because I called and got a new drop-off location. How is it when one calls and gets a new drop-off approved do you have the balls to then say it is the wrong location and try to weasel another 50 dollars.
Joshua SCheck in too long/complicated. Paid for appliances dolly, received utility dolly no straps
Terry C