Customer Reviews for Secondhand Sam's
(U-Haul Neighborhood Dealer)

522 reviews

1806 Elliot Blvd   Jasper, AL 35501
(No cash card only for Uhaul)

(205) 387-1331

Office Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(205) 387-1331

1806 Elliot Blvd
Jasper, AL 35501
(No cash card only for Uhaul)

Services at this Location:

Office Hours

  • Mon-Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DAVID A 
Rating:
5.0

Customer did not leave a comment.

GLENN S 
Rating:
4.0

Customer did not leave a comment.

HAROLD S 
Rating:
5.0

Customer did not leave a comment.

JUSTIN C 
Rating:
5.0

Scott was very professional from start to finish!!

ROBERT S 
Rating:
4.0

Customer did not leave a comment.

Ulrich K 
Rating:
5.0

great customer service at this location

JAMES S 
Rating:
5.0

Customer did not leave a comment.

CASEY C 
Rating:
5.0

Customer did not leave a comment.

Steven R 
Rating:
5.0

The gentleman at this site was extremely helpful in getting the trailer hookup completed. I was traveling and didn't have tools with me to mount the trailer hitch ball and he done it for me and assisted with the loading process.

COBY S 
Rating:
5.0

Customer did not leave a comment.

Frederick M 
Rating:
5.0

Customer did not leave a comment.

Nathan G 
Rating:
2.0

Clean up the location and teach the agents to make sure that they're renting out the correct equipment.

Rita a 
Rating:
5.0

Very smooth transaction.

billy f 
Rating:
3.0

Said it had 3/4 gas in it when I picked it up and it was low almost empty they never checked the gas with me before I left

CURTIS M 
Rating:
3.0

Mattress was found in back like someone had been sleeping in the trailer

Michael T 
Rating:
1.0

service was slow, he did not ask us if we wanted the insurance just added it on, we did not want it, did not provide any paperwork for us to review, he did not seem to know what he was doing on the computer, the place was a dump

JOHN S 
Rating:
5.0

Customer did not leave a comment.

KEVIN D 
Rating:
5.0

The cargo van I rented had 143,000 miles on it and the brakes WERE NOT reliable at stopping, they need fixing immediately before someone gets hurt/killed and you know that U-haul will be sued in court.

JULIUS O 
Rating:
5.0

Customer did not leave a comment.

MYKESA J 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S 
Rating:
5.0

I love these guys they're always polite and helpful and encouraging thank you second-hand Sams

Linda O 
Rating:
5.0

Customer did not leave a comment.

CHARLES A 
Rating:
5.0

They so nice and service was very friendly!

sheila v 
Rating:
1.0

Nobody had any idea what was going on. Place is filthy, junk everywhere, truck was not checked out or maintained.

gerald d 
Rating:
5.0

Customer did not leave a comment.

HOWARD W 
Rating:
5.0

Customer did not leave a comment.

renevia j 
Rating:
5.0

Customer did not leave a comment.

carl g 
Rating:
5.0

Sam was FANTASTIC. Super friendly, helpful and full of joy. ⭐️⭐️⭐️⭐️⭐️. Would highly recommend this location to anyone looking for a rental.

SCOTT N 
Rating:
5.0

Very. Good. Service. Nice friendly people.

michael l 
Rating:
5.0

Thank you ,truck done great ,clean .

cecil k 
Rating:
4.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Customer did not leave a comment.

Regie R 
Rating:
4.0

Customer did not leave a comment.

Allen J 
Rating:
5.0

Was suppose to have a truck from Park and Store and the afternoon before I was scheduled to pick it up, which I reserved weeks ago called and said the people that had it the day before me decided to keep it longer. Which is bullshit.I was suppose to move my family and entire house the next day across the state and had no truck now. Why was my reservation taken away bc someone else screwed up. Secondhand Sam’s was able to get me a truck and saved the day. I greatly appreciated Sam’s help

Lee O 
Rating:
5.0

Customer did not leave a comment.

Barry L 
Rating:
5.0

Customer did not leave a comment.

Travis A 
Rating:
4.0

Sam very nice man

Jimmy D 
Rating:
5.0

Customer did not leave a comment.

Carl F 
Rating:
5.0

10000/5 Sam saved our cross country trip Me and my brother broke down by a gas station 2 days before Christmas and with no way to get to get to our destination. Sam drove all the way to pick us up, helped us set up the trailer, and guided us to for all of it (he even gave us a discount). I've never drove a uhaul before but he made sure I had what I needed to know before leaving. He was super kind and without him we probably would have spent Christmas at a gas station. Truly a blessing.

austin m 
Rating:
5.0

Sam is the best!! He was courteous and made the experience easy for us going above and beyond to accommodate our reservation over the holiday.

Donald B 
Rating:
5.0

Great and friendly service. Owner went out of his way to be respectful. I will be returning!

Andrew D 
Rating:
5.0

Wonderful manager at Sam's. He was very kind and helped me figure out the best way to complete my move. Will go back when I need a Uhaul truck in the future!!

LYNDA H 
Rating:
4.0

Customer did not leave a comment.

Craig R 
Rating:
5.0

Sam alwats treats us right.

Jesse P 
Rating:
5.0

They do an awesome job very knowledgeable

SAMMY J 
Rating:
5.0

Customer did not leave a comment.

Amandalyn T 
Rating:
5.0

Customer did not leave a comment.

Catherine W 
Rating:
4.0

Customer did not leave a comment.

John S 
Rating:
5.0

they take time and very knowledgeable of the whole process

SAMMY J 
Rating:
5.0

Second Hand Sam's is the Best! I have already recommended him to a friend. Top Notch Service Provider!!!

Gary B 
Rating:
5.0

Wonderful people

SAMMY J 
Rating:
5.0

Excellent service and the cleanliness was exceptional

James J 
Rating:
5.0

Everything was great

Steven F 
Rating:
5.0

they do what ever they can to make it a good experience

SAMMY J 
Rating:
4.0

Customer did not leave a comment.

Teresa G 
Rating:
5.0

Customer did not leave a comment.

Rocky S 
Rating:
5.0

Very helpful and Friendly.Love Sam there he was great.

ashley a 
Rating:
4.0

Customer did not leave a comment.

robert w 
Rating:
5.0

Customer did not leave a comment.

Jack B 
Rating:
4.0

Customer did not leave a comment.

JIM H 
Rating:
4.0

Customer did not leave a comment.

Chris A 
Rating:
5.0

Customer did not leave a comment.

Amy C 
Rating:
5.0

Going out of the way to help people

SAMMY J 
Rating:
5.0

great place nice people they are there to help

SAMMY J 
Rating:
3.0

Customer did not leave a comment.

Joseph S 
Rating:
5.0

Everyone super nice

SAMMY J 
Rating:
5.0

Customer did not leave a comment.

Dennis L 
Rating:
5.0

Everyone very courtesy

SAMMY J 
Rating:
1.0

Customer did not leave a comment.

Maggie I 
Rating:
5.0

Sam was wonderful! What an awesome experience!

MARY S 
Rating:
5.0

Sam was a pleasure to work with.

Edward B 
Rating:
5.0

Customer did not leave a comment.

Matt F 
Rating:
5.0

Best people ever

SAMMY J 
Rating:
4.0

Customer did not leave a comment.

Kaye H 
Rating:
1.0

Truck had no A/C - wasn’t told until I came to pick up the truck. I could have made other arrangements if I had been told earlier Truck leaked and ruined furniture. The whole reason I rented this rolling oven was to protect the furniture from rain. Terrible experience, terrible product and terrible customer service

STEPHEN S 
Rating:
5.0

Customer did not leave a comment.

Ryan W 
Rating:
5.0

We’re nice people

SAMMY J 
Rating:
5.0

Customer did not leave a comment.

Belinda S 
Rating:
5.0

Easy in and out

SAMMY J 
Rating:
4.0

Customer did not leave a comment.

Deon M 
Rating:
5.0

This is my second experience with Secondhand Sams. My equipment was ready and already loaded for me to use. Everything was handled online and very convenient. I highly recommend this location.

Glenda R 
Rating:
5.0

N/a

MICHAEL D 
Rating:
5.0

Secondhand Sam's staff were great!

Deborah M 
Rating:
5.0

Customer did not leave a comment.

lawrence w 
Rating:
5.0

Sam was excellent. He made every effort to make the rental easy. Made sure I was hooked up correctly and was very happy to make the rental a good experience. Highly recommend.

John J 
Rating:
5.0

Customer did not leave a comment.

Christopher W 
Rating:
5.0

Super nice Personnel everyone trying to help

SAMMY J 
Rating:
1.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Customer did not leave a comment.

Elizabeth k 
Rating:
5.0

Customer did not leave a comment.

Mark I 
Rating:
4.0

The owner of the establishment was wonderful and very helpful.

Tammy D 
Rating:
5.0

Easy In and out quick on paperwork

SAMMY J 
Rating:
5.0

Customer did not leave a comment.

Leigh A 
Rating:
4.0

Effective and friendly

WILLIAM D 
Rating:
3.0

Customer did not leave a comment.

CHRISTINA R 
Rating:
5.0

Very nice people so kind went out there way to help

SAMMY J 
Rating:
4.0

Customer did not leave a comment.

RICHARD L 
Rating:
4.0

Price per mileage was high. I returned the truck back to the same location so a round trip. 2 day rental cost me almost 1,000.00.

Hope S 
Rating:
5.0

Sam was extremely nice, made the process so easy when I didn’t know what I was doing!

Devin C 
No reviews have been submitted for this location.
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