Customer Reviews for Secondhand Sam's
(U-Haul Neighborhood Dealer)

337 reviews

1806 Elliot Blvd   Jasper, AL 35501
(No cash card only for Uhaul)

(205) 387-1331

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(205) 387-1331

1806 Elliot Blvd
Jasper, AL 35501
(No cash card only for Uhaul)

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The truck needed some maintenance. It had no oil in it. I was given $20 to get oil and put in it. Also, driving it was bad as well. It shook really bad once you hit 50 mph. I almost didn't get everything moved due to these issues. I wasn't offered anything to make up for the trouble.

Lee B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

VINCE C. 
Rating:
4.0

Customer did not leave a comment.

Joshua K. 
Rating:
3.0

Customer did not leave a comment.

Corey H. 
Rating:
5.0

Trailer needed tires. This was not the fault of the rental location. U-Haul should be putting tires on this trailer.

Keith G. 
Rating:
5.0

Customer did not leave a comment.

Alexander Y. 
Rating:
4.0

Customer did not leave a comment.

Von L. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Sam is super helpful and the whole staff is great

Kelly W. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

Kevin H. 
Rating:
4.0

The people are very nice and helpful the trailer was there and ready when it was reserved for no problems at all would recommend to anyone

CHARLES U. 
Rating:
5.0

What a great experience with Sam from Second Hand Sam's. He went out of his way to locate a car hauler, even went and picked it up and had it ready for me. Helped with hooking it up to the truck. Hands down best experience a person can have highly recommended. Also have to walk through his store has alot of interesting items in their.

Timothy M. 
Rating:
5.0

Fantastic experience from beginning to end. I'll be back and I'll recommend to my friends.

Wes N. 
Rating:
5.0

Customer did not leave a comment.

Rod D. 
Rating:
5.0

I was charged for fuel that was not in the truck so I don't know how you would write that that just makes sure that you take a picture of your fuel gauge before you pull out of your rental spot with your truck because I was charged for gas that was not even in there

Deborah H. 
Rating:
5.0

Customer did not leave a comment.

Haley W. 
Rating:
4.0

The trailer was there and the people were there I was in and out in about 15 minutes good service friendly people would recommend

CHARLES U. 
Rating:
4.0

Customer did not leave a comment.

ARTHUR F. 
Rating:
4.0

I had ordered two furniture dolly, but the location only had one. So maybe some more in stock.

Raymond M. 
Rating:
5.0

Get the user the dropoff point info earlier. I didnt get it at all, I had to locate a dropoff point myself.

WAYNE W. 
Rating:
5.0

Customer did not leave a comment.

JORGE M. 
Rating:
5.0

Customer did not leave a comment.

CALANDRIA N. 
Rating:
1.0

Customer did not leave a comment.

Billy N. 
Rating:
1.0

Crazy to say but, of all the recent poor experiences I've had with U Haul, this is the worst. Not only was the equipment which I reserved not in the location I had reserved at, I had to drive over 2 hours round trip to pick up a much larger piece of equipment. This not only cost me valuable time to load but also almost $150 in fuel charges just to get the equipment to my home to start loading it. By far the worst experience and the overall lack of customer service from the 4 different reps I spoke with is shocking.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
2.0

No fault to the owner but Uhaul as a company sucked. Orderd a 10x10 truck 2 months before I needed it. The day before I going down Uhaul calls and tells me that they don't have a truck in Tuscaloosa at 9:00 but would have one at 1:00. Not good since my daughter had to be out of her dorm at 11:00. I get a call back they find one in Tuscaloosa at 9:00 for me. The next day Uhaul calls again and not only do they not have the 10x10 by 9:00 but they have no trucks in Tuscaloosa at all. I have to go to Jasper (53 miles away, total of 106 miles out of my way) to pick up a 15' truck. Then it did not have my equipment that I ordered in it. The Uber to get to Jasper was $92.

George K. 
Rating:
1.0

Customer did not leave a comment.

TALANZA S. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
3.0

Customer did not leave a comment.

HOWARD W. 
Rating:
5.0

Customer did not leave a comment.

BILLY N. 
Rating:
4.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY G. 
Rating:
5.0

Stay sweet like always

SAMUEL P. 
Rating:
4.0

Customer did not leave a comment.

RONNIE D. 
Rating:
5.0

These folks are SUPER AWESOME !!!! I will ALWAYS Secondhand Sam's for all of my Uhaul needs !!!! I will tell everyone to use this place for their Uhaul needs as well !!!! A 1 TOP NOTCH PLACE !!!

Deborah R. 
Rating:
4.0

Customer did not leave a comment.

Jimmy S. 
Rating:
3.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

DONNA B. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY C. 
Rating:
5.0

Customer did not leave a comment.

Charles O. 
Rating:
5.0

Customer did not leave a comment.

Tyeashka C. 
Rating:
5.0

Absolutely nothing! These folks were WONDERFUL! I have never had a process so easy, with people who were actually happy to help me. This was by far, the BEST experience I've ever had when dealing with any kind of rental process. Definitely going to recommend Secondhand Sam's to anybody who needs a UHaul!!

billie T. 
Rating:
3.0

Customer did not leave a comment.

kennedy V. 
Rating:
5.0

I was very pleased with the service and the equipment was in great shape

sam J. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
3.0

The location wasn't my problem. The problem was I was on hold for nearly 3 hours total and transferred many times only to be hung up on. I didn't not receive my deposit back. Uhaul needs to be overhauled!! Awful company!

shera W. 
Rating:
3.0

Customer did not leave a comment.

Elwin B. 
Rating:
5.0

Customer did not leave a comment.

Sarah P. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Amber J. 
Rating:
5.0

Everything was great!

jason V. 
Rating:
3.0

Customer did not leave a comment.

Ashley W. 
Rating:
2.0

Customer did not leave a comment.

Elwin B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA S. 
Rating:
3.0

Customer did not leave a comment.

Donna K. 
Rating:
3.0

All good.

James M. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY H. 
Rating:
5.0

Very nice and quick pick up and return Location is easily accessible also.

Desiree M. 
Rating:
5.0

Great place, very nice people!!!!!!

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY D. 
Rating:
5.0

Customer did not leave a comment.

sean O. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Nothing, Sam and his staff work hard for the customer

Jeffrey N. 
Rating:
5.0

Customer did not leave a comment.

Toby B. 
Rating:
5.0

The location that was confirmed online was not the correct location. We had to call to find out it was a different location. Also, we were told the place opened at 8:30, but they did not open until 9:00. Hours need to be updated.

Jerry L. 
Rating:
5.0

Customer did not leave a comment.

John M R. 
Rating:
5.0

Great service and great to work with. Even help accommodate me past the time I was suppose to return uhaul. Will definitely be doing business again with this location in the future.

Alex S. 
Rating:
4.0

It was awful couldn't find the dropoff location, it was not printed on paper. I was driving around area to find uhaul place.. 800# that was on paper, I could never get through. Wasted gas driving that 26er around look for a dropoff.

Sheena S. 
Rating:
5.0

Customer did not leave a comment.

Mamie K. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Tammie M. 
Rating:
4.0

Customer did not leave a comment.

Reynold L. 
Rating:
5.0

Customer did not leave a comment.

Joe L. 
Rating:
3.0

Customer did not leave a comment.

Fallon C. 
Rating:
5.0

Very friendly and helpful.

Jeremy L. 
Rating:
5.0

Sam was outstanding

WALTER G. 
Rating:
5.0

Customer did not leave a comment.

Lindsey W. 
Rating:
4.0

Update Revised information Quicker.

Cory J. 
Rating:
5.0

Customer did not leave a comment.

tracye V. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Friendly

Gary C. 
Rating:
2.0

Service was great.

Ester A. 
Rating:
5.0

Customer did not leave a comment.

Adrion C. 
Rating:
5.0

Customer did not leave a comment.

DEVAN W. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Love the easy pulling, the hydraulic brake system, and the easy-out drop fender on the auto hauler trailer. Will rent again next time I need a trailer.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

Luke S. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

michelle M. 
Rating:
5.0

Customer did not leave a comment.

secondhand S. 
Rating:
5.0

Customer did not leave a comment.

Abel L. 
No reviews have been submitted for this location.

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