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tracye V.
Customer Reviews for Secondhand Sam's
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly
Gary C.Service was great.
Ester A.Love the easy pulling, the hydraulic brake system, and the easy-out drop fender on the auto hauler trailer. Will rent again next time I need a trailer.
PAUL H.Never saw the inside. Electronic drop off.
NANCY T.The agent's at this location were extremely helpful.
Ronnie S.Mr. Sam was a huge blessing to my family he went above and beyond to help us with getting a rental and getting home after being stuck in Jasper for 16 hours. I can't thank him enough for all he did! I would highly recommend anyone to use his location or just stop by and chat with him. Great Man and Great service!!!!
Jessica P.Great customer service!
MARGARET S.Everything was wonderful. Secondhand Sams wS excellent to work with.
Cynthia G.The email address was used in error. Either the customer provided it incorrectly or it was manually entered by a customer service incorrectly. Recommend a confirmation email be sent to confirm that the customer's address is actually owned by the customer.
JAMES H.My pick up experience was outstanding. I could not had asked for a better experience. However, the scheduling process was very frustrating, and individuals that I spoke with during the scheduling process were very unprofessional and difficult to deal with.
Rodney W.This is my third time at this location, I love everyone here. Everyone is so helpful, especially "Sam".
Crystal S.Nothing GREAT Customer service
Deloris B.First location don't have truck. They ask to other locations that 47 miles away. And was 170 for truck, 49 for tow dolly they up charge 201for truck 59 for tow dolly.
Sean Y.Vacuum/clean inside of cab. Have someone answer phone or get an answering machine/service. This survey needs to ask questions concerning the use of the vehicle, how did the vehicle operate, etc. not just the questions you want answers to. That is how you improve for the next customer.
frank G.No improvement needed.....good equipment and fast pick up
John C W.My only issue was getting all the text messages to do an online check in which did not accept my information and disseminate to the pick up site. The lady that checked me in at Sam's also had to submit multiple times to get the driver's license to finally be recognized and upload to her screen.
Rolanda L.The password on the website was not what they had on the lock. There wasn't help available, but they did just open, but customer service didn't offer to call. Customer service on uhaul end seemed a little inept at their job. The pricing didn't seem fair to me. The price on the sides of the trucks say 19.99 to 49.99 plus mileage and fuel upkeep. If that's the case, why did I have to pay 115 for the truck and only get 48 miles? Then I also have to fill the tank up so the deal ends up not being good at all. If I paid 50 for the truck rental plus 14 insurance and .40 cents a mile my total would have been 94 dollars, and would have been a fair price to pay as I did return the truck same day (why no perks or discounts for that??).
noah E.Friendly and good to work with.
kevin D.We have all met some people who never say no, Sam and his son Sid are these people. I can't begin to explain the predicament my wife and I were in pulling a trailer when our truck broke down. They went out of their way to get us into a Uhaul and back to St. Louis on weekend when no rentals were available. Thank you Sam and Sid for saying yes when it was difficult.
greg M.NOT HAPPY with being charged over $200 AFTER I returned the rental equipment as AGREED.
Michele S.They were very polite and worked with us and fixed our issues we had
Jonathan T.The app did not work for pickup. We had to wait over an hour to pick up the truck because the app would not allow us to do it. It was frustrating and pushed our schedule back too long. Your only saving grace was the nice lady at Secondhand Sam's. She was apologetic and very sweet to us. I will not recommend U-Haul to anyone, especially if they need the truck outside normal store hours.
Jeffry A.I had a very good experience with Secondhand Sams! If need I'll use the same place again.
Julie W.The ladies were very knowledgeable and helpful in filling everything out and helping me understand everything. I only wish I had understood that I could have dropped off after hours.
Julie D.The lady taking my order was very rude, she took forever to get the order wrote up and I didn't have time to get everything loaded in time. I would not send anyone to this particular location. That's my complaint Thank you.
April H.Keep it cleaned
Michael W.The people at the Second Hand Sams location in Jasper Alabama are some of the best people to work with that you can ask for. The genera U-haul operation could observe and learn good customer service from the folks at Second Hand Sams.
DAVID W.Zero problems
Chuck R.Good people at Second Hand Sams
herschel M.All of the sustainer service reps I have spoken to over the past week have been amazing!! Thank you for being there to help along the way!!
Dana B.Very good people, Like dealing with friends.
Angela L.Outstanding Service! They really put the customer first! Truck was in great condition! We will use them again in the future!!
Teri K.Great service from Anita and her staff! Super helpful and friendly. Most pleasant experience with Uhaul yet. On the downside everyone on the phone was far less helpful. People like Anita will keep me coming back to Uhaul.
David W.Give full disclosure re: clean-up charge
Francis S.Easy
Olivia T.Super super friendly and helpful. Would go back just to talk with them!!!
Dennis L.The truck was dirty, was old and would hardly crank. It wasn't like the other U-Haul I e ever used. It was so old and decrepit that I didn't know if we would make it back
Teresa D.The lady was very mean!!!
Carol D.Nothing I can think of
Steven M.I was charged three times for the use of my Uhaul. And the dealer was rude and lied to where I couldn't even get a refund. Will not use ever again!!
Maigan C.Nothing
Danita B.Friendly and helpful staff. I've rented from them before and I'll be back.
Robert B.I did not personally return the trailer and have no experience to rate.
Michelle A.Drop off in U-Haul and antique shop at the same location? This location is a win win.
Marcus S.This is a great location! People were very friendly and helpful.
Greg K.Would have rather turned the truck back in to Carbon Hill Alabama but the lady in Jasper, Al said I couldn't. Didn't make sense to me as both places rents out U Haul trucks.
Wanda S.