Customer Reviews for Secondhand Sam's
(U-Haul Neighborhood Dealer)

466 reviews

1806 Elliot Blvd   Jasper, AL 35501
(No cash card only for Uhaul)

(205) 387-1331

Office Hours

  • Mon–Sun
    9 am–5 pm

Services at this Location:

Contact Us

(205) 387-1331

1806 Elliot Blvd
Jasper, AL 35501
(No cash card only for Uhaul)

Services at this Location:

Office Hours

  • Mon–Sun
    9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Rocky S. 
Rating:
5.0

Very helpful and Friendly.Love Sam there he was great.

ashley A. 
Rating:
4.0

Customer did not leave a comment.

robert W. 
Rating:
5.0

Customer did not leave a comment.

Jack B. 
Rating:
4.0

Customer did not leave a comment.

JIM H. 
Rating:
4.0

Customer did not leave a comment.

Chris A. 
Rating:
5.0

Customer did not leave a comment.

Amy C. 
Rating:
5.0

Going out of the way to help people

SAMMY J. 
Rating:
5.0

great place nice people they are there to help

SAMMY J. 
Rating:
3.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Everyone super nice

SAMMY J. 
Rating:
5.0

Customer did not leave a comment.

Dennis L. 
Rating:
5.0

Everyone very courtesy

SAMMY J. 
Rating:
1.0

Customer did not leave a comment.

Maggie I. 
Rating:
5.0

Sam was wonderful! What an awesome experience!

MARY S. 
Rating:
5.0

Sam was a pleasure to work with.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Matt F. 
Rating:
5.0

Best people ever

SAMMY J. 
Rating:
4.0

Customer did not leave a comment.

Kaye H. 
Rating:
1.0

Truck had no A/C - wasn't told until I came to pick up the truck. I could have made other arrangements if I had been told earlier Truck leaked and ruined furniture. The whole reason I rented this rolling oven was to protect the furniture from rain. Terrible experience, terrible product and terrible customer service

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

We're nice people

SAMMY J. 
Rating:
5.0

Customer did not leave a comment.

Belinda S. 
Rating:
5.0

Easy in and out

SAMMY J. 
Rating:
4.0

Customer did not leave a comment.

Deon M. 
Rating:
5.0

This is my second experience with Secondhand Sams. My equipment was ready and already loaded for me to use. Everything was handled online and very convenient. I highly recommend this location.

Glenda R. 
Rating:
5.0

N/a

MICHAEL D. 
Rating:
5.0

Secondhand Sam's staff were great!

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

lawrence W. 
Rating:
5.0

Sam was excellent. He made every effort to make the rental easy. Made sure I was hooked up correctly and was very happy to make the rental a good experience. Highly recommend.

John J. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Super nice Personnel everyone trying to help

SAMMY J. 
Rating:
1.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth K. 
Rating:
5.0

Customer did not leave a comment.

Mark I. 
Rating:
4.0

The owner of the establishment was wonderful and very helpful.

Tammy D. 
Rating:
5.0

Easy In and out quick on paperwork

SAMMY J. 
Rating:
5.0

Customer did not leave a comment.

Leigh Ann W. 
Rating:
4.0

Effective and friendly

WILLIAM D. 
Rating:
3.0

Customer did not leave a comment.

CHRISTINA R. 
Rating:
5.0

Very nice people so kind went out there way to help

SAMMY J. 
Rating:
4.0

Customer did not leave a comment.

RICHARD L. 
Rating:
4.0

Price per mileage was high. I returned the truck back to the same location so a round trip. 2 day rental cost me almost 1,000.00.

Hope S. 
Rating:
5.0

Sam was extremely nice, made the process so easy when I didn't know what I was doing!

Devin C. 
Rating:
5.0

clean and easy people the best

SAMMY J. 
Rating:
5.0

Great customer service

Teresa P. 
Rating:
5.0

Customer did not leave a comment.

sherri F. 
Rating:
5.0

Great experience….very accommodating personnel!

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer service great

SAMMY J. 
Rating:
5.0

Not a thing

MICHEAL S. 
Rating:
5.0

Customer did not leave a comment.

SAMMY J. 
Rating:
5.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

Awesome personnel as we returned it

SAMMY J. 
Rating:
5.0

Sam was great! Helped me out when i needed a truck!

Christopher L. 
Rating:
4.0

Customer did not leave a comment.

Katherine D. 
Rating:
5.0

Customer did not leave a comment.

SAMMY J. 
Rating:
4.0

Customer did not leave a comment.

Joel B. 
Rating:
5.0

Customer did not leave a comment.

Aubrey M. 
Rating:
5.0

Best place ever

SAMMY J. 
Rating:
4.0

Customer did not leave a comment.

Tylor B. 
Rating:
5.0

Customer did not leave a comment.

Cindy J. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
5.0

Customer did not leave a comment.

carl G. 
Rating:
5.0

Best in the whole time

SAMMY J. 
Rating:
5.0

Not a thing friendly family atmosphere good service excellent experience

vestes S. 
Rating:
5.0

Everyone was wonderful

SAMMY J. 
Rating:
4.0

Customer did not leave a comment.

Barry L. 
Rating:
5.0

The original location would not take the trailer. They sent me to Secondhand Sams in Jasper, AL. He willingly took the trailer & was very accommodating.

barry C. 
Rating:
5.0

Nothing all was good

jeff L. 
Rating:
5.0

The this place has has great customer service.

Velma Y. 
Rating:
1.0

This is for the dropoff. Our pickup location was great very friendly. We left the trailer in Alabama my dad returned it and I was charged 41dollars. The lady was very rude and hateful. I already paid over 200 dollars to rent it, then get charged another 41.

Lloyd C. 
Rating:
4.0

Customer did not leave a comment.

Tim T. 
Rating:
5.0

The drop off location was just as good as a pick up location thank you very much for all the service and help given.

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

Katie E. 
Rating:
5.0

Customer did not leave a comment.

Dennis O. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
4.0

The clerk was very friendly and helpful as the equipment I requested was not available even after I called Uhaul and was told my request would be granted ( no fault of the staff at Secondhand Sams) at a higher rate

Misty C. 
Rating:
5.0

Customer did not leave a comment.

joy J. 
Rating:
1.0

Take your business somewhere else. Sam is a rude conniving person who over charged me for using your truck for less than 4 hours. He even charged me and extra $36 for gas even though I put the gas back in the truck. I would love to talk to a supervisor about his attitude and my money.

Janelle H. 
Rating:
4.0

everything went well

JOHN D. 
Rating:
1.0

They charged extra for gas which I filled to the exact place the tank was when I got the truck.

Don R. 
Rating:
5.0

No problem. Friendly.

dan N. 
Rating:
5.0

I was genuinely impressed with how clean the truck was! And how easy it was to find the key and get going!

PAUL L. 
Rating:
4.0

My overall experience was very helpful and easy.

Glenda R. 
Rating:
5.0

Great equipment well kept, great customer service and a wonderful overall experience.

robert B. 
Rating:
5.0

Customer did not leave a comment.

Henry C. 
Rating:
3.0

Close out returns/ provide receipts before customer leaves the facility

Curtisha J. 
Rating:
5.0

They just told me to unhook and I was free to go. They didn't come outside at all to help,not that I needed it.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
5.0

Customer did not leave a comment.

louise P. 
Rating:
5.0

We picked up truck had only with 1/4 tank of gas. I returned it with 1/2 tank of gas why did I owed $60

JOHNNY S. 
Rating:
5.0

Customer did not leave a comment.

JODY P. 
Rating:
5.0

Very friendly & helpful!!!

Rebecca S. 
Rating:
2.0

The only place in town wit the volume of U-Haul

Aubrey M. 
Rating:
4.0

Customer did not leave a comment.

Pat R. 
Rating:
5.0

Awesome customer service!! Fast and friendly and if I ever need to get another one I'll call this location first!

Sharlinda S. 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
3.0

Customer did not leave a comment.

Tim E. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top