Mrs. Wanda was great....very helpful and customer service was amazing. I will definitely rent from her again. Thanks Mrs. Wanda.CANDIS C.
Customer Reviews for Securcare Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Site charged me for gas inappropriately. Site was closed when I returned the truck and there was no secure key return box.Don B.
I rented a UHAUL truck from Augusta, Ga to New Haven, Ct. The truck was returned in New Haven, Ct. I have been charged in the amount of $146.59 for a Wrongdropoff. Spoke to the Area Manager, Jenna Dean to resolve this issue. They are saying that the truck was dropped off in Bloomingdale, Ga. Apparently, is false and UHaul is not competent in figuring out what happened and resolving the issue. I am very unhappy about the fraudulent charges on my account and will have to file charges against UHAUL. I am very disgusted because I would rather being doing otherwise with my time and money.Chantay O.
I would not recommend anyone to uhaul unless they want loss 4 hours time on hold (start to finish) get shuffled from one site to the next, deal with 45+ min wait times on day of rental for assistance only to end up dealing with reps that doesn't have a clue about 24/7 apps, change s your location without your consent and changes your location that does not offer 24/7 service! the tech that does know about the app is disconnected about the duration of rental ( proceed very very disjointed) Plus get overcharged for equipment that you did get! It's a solid No to dealing this kind of jacked up fiasco again!CINDY D.
Customer did not leave a comment.Danielle C.
Customer did not leave a comment.tabitha C.
Customer did not leave a comment.kiara W.
The late night drop box could be listed properly.Staphon P.
There was no one there they charge me to fold blankets the blankets were on a nice pile she charge me an extra $25 that's not how you do business. It wasn't obvious where to put the key right away.When you call the answer self storage they don't answer anything U-Haulmike C.
Wrong size Truck, auto carrier not available, loss one day getting auto carrier from another location, phone calls not answered for hours, never again.Tommy C.
Customer did not leave a comment.William H.
Customer did not leave a comment.Russ P.
Nothing. Best service I've experienced with UHaul to date.Jeffery H.
Customer did not leave a comment.Ryan C.
Customer did not leave a comment.Zane H.
Customer did not leave a comment.MICHAELLEROY L.
Every one was great!Michelle H.
I ordered weeks in advance and got there to pickup the truck and the location was closed. I never received a telephone call or email letting me know anything changed. I called customer service and was changed to a new location and it added another 45 minutes to my pickup while Friends were at my hone waiting for my return. I brought the truck back the next day 2.5 hours late bc I didn't know I'd be charged for anything past 24 hours and now I owe an additional $33 for the rental fee and insurance. I've emailed asking for a rebate and gotten no response.natalie S.
Nothing!! Staff was so sweet and we're very helpful. It was easy and quick. My move only took 4 hours and very easy drop off. Don't want to move again but if I do I will be using this location again!!!Derricka B.
This was a very good experience.Mimps B.
Customer did not leave a comment.RENEE H.
Wanda Gadson was excellentDouglas W.
Customer did not leave a comment.Darrell M.
Every thing was really wonderful. Truck was there when we arrived, lady was very nice, enjoyed meeting her. Told us anything we needed to know and made the day a lot easier for us.Linda W.
Customer did not leave a comment.Julie C.
Charged me for 5 days when I only used it for 6 hours. Sure I was refunded but not cool to open up your credit card bill and see that. Also signed up for the remote pick up/drop off with the app but when I got there I was told that's not an option even though the website said it was. The lady was nice about it but it's just frustrating. Oh and it had the wrong address. 2 stars only because she was so nice, otherwise 1 star for sure.Brian S.
Customer did not leave a comment.Amberly S.
The lady made sure we were at the right location for drop off and confirmed by seeing the receipt.Amanda W.
I paid for an appliance dolly but that is not what I receivedBen H.
Customer did not leave a comment.Sherry H.
Customer did not leave a comment.Nicole B.
The phone number given for this location is never answered. I was never able to confirm my pickup. I even called U-Haul for help confirming the day before because I could not reach anyone and they could not either. My pickup was scheduled for 1:00 pm. I arrived about ten minutes early and the clerk seemed aggravated. She said she closes at 1:00 everyday for lunch and that I almost missed her. She said a man came yesterday at 1:00 and had to wait for an hour to get his truck. She said he was upset. I can understand because I would've been upset, as well. I told her that I had been trying to call for several days to confirm my appointment but that her phone was never answered. She said U-Haul has the wrong number for them and has been told that several times but won't change it. This is a terrible customer experience!David H.
Customer did not leave a comment.Myron F.