Truck was 2qts low on oil. I added some.JOSEPH S.
Customer Reviews for SecurCare Self Storare 140 Fayetteville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sherry E.
Customer did not leave a comment.BERT W.
Customer did not leave a comment.KAY L.
Customer did not leave a comment.HOWARD G.
Customer did not leave a comment.Eileen B.
Actually check the interior for cleanliness.JOHN J.
Customer did not leave a comment.BIRGITGAMMA B.
Customer did not leave a comment.MAXEY H.
Customer did not leave a comment.Jeanine C.
The staff, ReAna and Jasmine were knowledgeable, courteous, kind and very professional... keep up the Great service....Joslynn B.
Customer did not leave a comment.ROBERT P.
My one drawback for this location is that it needs to have more options available to customers who want to rent uhall equipment. More trucks should be made available for payrons.HEWETT D.
Customer did not leave a comment.WAYNE H.
Make sure the secondary items that are ordered ahead of time are there when picking up the truck. If not, call the customer before they arrive to let them know. Truck was dirty and unsafe. I submitted a complaint but it hasn't been resolved to my satisfaction as I submit this.Edward P.
Truck had lots of ants in it. The windshield was extremely dirty.Brian L.
Customer did not leave a comment.KENNETH J.
Customer did not leave a comment.keith W.
Customer did not leave a comment.cameron O.
The van was very dusty and dirty. I rented a handtruck and was not there at pick up time so, it made my moving very difficult as I was counting on it. The lady manager/administrator was very kind and efficient. She provides sufficient explanatory information in a respectful manner. This is the very first time I experienced this type of service from U haul.Adriana C.
Nothing. Jasmine was very professional and courteous. Everything was explained, paperwork completed and vehicle ready.BETTY D.
Customer did not leave a comment.CLINTON B.
No one answers the phone at UHaul. On hold for an hour. They were late opening! When we returned the vehicle, we could not use the online website because it disputed miles. The next morning we received a call that our vehicle wasn't at that location. They somehow got our name on a different truck. Very confusing and difficult to pickup and return.Joan M.
The Manager on site was very knowledgeable in her job duties and responsibilities dealing with rental procedures. I already recommended this site to a family member. She is a keeper.DONALDL B.
Customer did not leave a comment.KEYONDA T.
Customer did not leave a comment.DENNIS J.
The only criticism I could give , is the dollies. Very old and out of date . Extremely heavy on there one, and neither one had wheels that prevented the damage Of floors or make indentations into Linoleum. 7 $ so called box / furniture dollie , and the 10$ were a total loss. We ended up hurting or backs going down the stairs, 3 boxes had damaged dishes due to the not supportive tires trying to go down a flight of stairs , it was a total loss. We ended up leaving the washer and dryer because the appliance dollie damaged the floor in the kitchen, Cost me more than what it was worth. Yesterday I paid 83.00 for the truck and another 10 for gas. But I lost 3 boxes. Hurt my back and arm, 500.00 loss for the washer and dryer, and 17.00 for the dollies . Next time I will hire a moving service. But the customer service level at this uhaul location was outstanding . Jasmine was extremely knowledgeable, and walked me through my uhaul reservation. That part was wonderful.Rebecca S.
Customer did not leave a comment.Signora A.
Excellent service!!! ??????Laverne E.
Customer did not leave a comment.Willie P.
Customer did not leave a comment.Chinwe O.
Please consider giving military discounts at the branch locations.Danielle T.
Please make sure that the companies you have contracts with leave the appropriate keys for the correct U-Haul truck so that your clients do not waste 4 hours of their time trying to obtain the U-Haul that they've already rented. Also be sure not to hold the finances on your clients bank account for every replacement U-Haul that y'all have to provede due to the contracted companies that are staging the U-Hauls not being properly prepared.Tytianna F.
Customer did not leave a comment.PAQUITA FAYE J.
Just vacuum out the truck to make presentable. Office manager was helpful and gave good customer service.Danielle T.
Thank goodness for the business attendant. I was SUPPOSED to have 24/7 pick up. she set the keys in the lock box like she needed to. the UHAUL website would NOT allow me to get the van at 9:30am like I booked. Was forced to wait until business opened & then my reservation was "expired" then your company tried to book the van from under me! lost 2 hours on my reservation due to this. not happy with uhaul, luckly this lady saved the day for me and my move.Nathan M.
Great customer service!Michael S.
Customer did not leave a comment.Kathy H.
The young lady courteous and very helpful.Travis S.
Your representative was awesome and Really helped me out.Mary S.
Customer did not leave a comment.Steven R.
Customer did not leave a comment.kenneth M.
There needs to be a key drop box or make it clear that keys can be dropped through the mail slot to the office when turning in the vehicle.Gail K.
Customer did not leave a comment.Derrica C.
I was unsure where the drop off box was to leave the keysAlicia M.
Customer did not leave a comment.Daniel V.
Customer did not leave a comment.Carles C.
Customer did not leave a comment.Dina K.
Customer did not leave a comment.LUKE H.
it was very nicekaren G.
Absolutely nothing!steven Q.
Customer did not leave a comment.Mary Jo W.
Have a few more vehiclesHadley L.
Customer did not leave a comment.Bismarck D.
Customer did not leave a comment.Fallon W.
Customer did not leave a comment.Arlanza C.
Hire more people like Tana?????? she is by far the best, knowledgeable and helpful, goes above and beyond and does it with a smile!!! And she always laughs at my jokes????Joan S.
Customer did not leave a comment.Cynthia S.
Tana is EXCELLENT!! She took care of me and made our move smoother than it could have ever been. We waited little to no time for our truck and if I could give her 10,000 stars I would.Briana B.
Agent at the desk was very knowledgeable and friendly. This was a very good deal for renting. Only complaint is, I think 7 miles to a gallon for the 26 footer truck, was hoping to get 10.rich L.
Customer did not leave a comment.Brian M.
Very nice worker at place who help us outMaggie P.
Customer did not leave a comment.Brenda H.
Customer did not leave a comment.Grady D.
Customer did not leave a comment.Grady D.
Customer did not leave a comment.Melanie T.
Customer did not leave a comment.phoebe B.
Rep was very nice and sympathetic of Uhal moving my pick up location and not notifying me of the change.Paul W.
Better signage on road if possible would be great. But other than that this location was great.Russell S.
Customer did not leave a comment.Joseph W.
Customer did not leave a comment.Laquinton W.
Customer did not leave a comment.Kenneth L.
Manager of store can't thank her enough sorry can't remember her name very courteous,helpful truck easy to drive very cleanDonna K.
Customer did not leave a comment.Kattina A.
Customer did not leave a comment.Jeff A.
Customer did not leave a comment.Tracy H.
Friendly and very accomodating. Best storage and U-haul folks in town.bill B.
Very neat clean facility. Absolutely no problems dropping off the trailer. Good folks to work with! They have mostly trucks to rent, And now, one 6x12 trailer!Bill B.
Great Experience! Excellent serviceThounda C.