Customer did not leave a comment.CYNTHIA V.
Secure RV & Self Storage - Bloomington
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Marco Y.
Very happy with customer service. Polite and professional.carlos M.
Customer did not leave a comment.Daniel P.
Really liked the staff, made things super easy and fast! Great service!Ryan E.
Customer did not leave a comment.Malvin C.
Customer did not leave a comment.Sim J.
Very good and friendlyDONALD H.
Better computer serviceDAINA L.
Customer did not leave a comment.ronnie U.
Customer did not leave a comment.gabriel S.
I felt it was costly. I feel if your replenishing the gas and paying for the rental you shouldn't be charged per mile. I couldn't even include the insurance. I purchased appliances in Rancho half hour drive and cost me almost a $100. I think you would get more business with a cheaper charge rate. People look for someone with a truck to help them instead. Just a thought.kathrine S.
On case of emergency issue with the truck. They said they can't do nothingDOMINGO M.
Customer did not leave a comment.FRANCINE H.
Customer did not leave a comment.YOHANNA A.
Customer did not leave a comment.Gustavo S.
Customer did not leave a comment.YUHANG S.
The person in the store was really nice, very helpful, and insured that we took pictures and documented our truck before we left.TERRI V.
Customer did not leave a comment.Robert D.
Customer did not leave a comment.Daina L.
The representatives were very careless far as the issues at hand. They gave me a van and the gas hand was below E. I told them that I was afraid that it wouldn't make it to the gas station. They assured me it would. I have never been given a vehicle of any kind from Uhaul in all my years of dealing with the company with the gas hand on E. Anyhow, I get to the gas station down the street and as I'm pumping gas, it is spraying out from under the van. I took the van right back and they gave me another one but they just showed no concern about the fact that I was just put in a life threatening situation. I was very dissatisfaction with Uhaul.Nicole S.
Customer did not leave a comment.Kai H.
Customer did not leave a comment.Mayra P.
i Like the service .hector R.
nada el servicio fue excelente gracias.hector R.
Good service everything is fine just not big on the location small parking for the front it's the only issue I have with the location for uhaul stuffAndrew R.
The representative at this location was fast very helpful no improvements needed THANK YOUGilbert O.
Customer did not leave a comment.Jose P.
Customer did not leave a comment.Efrain C.
On time and reliable.Chris P.
First time that I was a few minutes late and charge me an extra day for rentalJuan C.
Comment: Superb customer service and friendliness!Allen H.
Customer did not leave a comment.Anthony P.
Truck had a lot of damage and required a time consuming walkthru as to prevent being blamed for the damage upon return, good scope but too overkill. Front windshield filthy unsafe. I called store twice for being charged on the blankets. I did not use those blankets. When I used the dolly the seal from the blankets came off, the bag zipper did not work either and blankets were falling out. I called twice left 2 messages regarding the dispute of charges & never got a call back.Robert F.
Customer did not leave a comment.Damian D.
Thank youDavid J.
not enough parking out front.Robert V.
I was allowed to do drop off overnight very polite & understanding lady who delivered tow dolly to us ??Salma R.
Customer did not leave a comment.Yesenia R.
Customer did not leave a comment.Francisco G.
Very helpful customer service. I rented a smaller truck thinking they all had ramps. The guy there let me rent another one with no additional charges for bringing the original back, he just charged me the price of the new truck. In fact, they did not have the next size up so he gave me an even larger one for the price of the smallest one with a ramp.Sean D.
Over charged 94 dlls for fuel.Martin A.
Was charged almost $200 for pre-existing scratches that were on the vehicle. Guy was trying to charge me for furniture pads that I had already paid for. Made smart-ass remarks about how we should've purchased the insurance that it's our fault because we didn't purchase any. Will not use this location ever again, will probably not use uhaul ever again. Would never recommend this location not even for storage because they do not care about their customers.kenneth M.
Customer did not leave a comment.Stephen R.
Improve speed of verification on the 24/7 check in Have dolly inside Uhaul when customer orders one.heidi L.
Customer did not leave a comment.Jacqueline C.
See comments abovrSean T.
Ryan was awesome, helped find a solution to problem loading car onto auto trailer. 5 star review!chris C.
Customer did not leave a comment.David M.
The miss that was renting out the unit to my family was very friendly and helpful.STEVEN R.
Worst Customer service help from the younger guy was very rude and HORRIBLE attitude. Called 1800 uhaul to check for any carports in my area. Sent me to this one. He said I was late and cancelled my contract... Charged $50. I didn't cancel. . I didnt know why he had such a bad attitude. But, he would answer any of my questions. Keep poking at the brochure and instructed me to go on youtube because it's not his job to know how. He gave me a trailer that wasnt ready for road Transportation and the tie down lock wouldnt stay locked down on my tires. I called inroad and they advised me to drop at nearest location... I followed instructions.. Recieved another bill for 355.00 for drop at different location. Then another $250.00 for late fees. I had the trailer less than 6hours... and the rain was really bad that night and I almost lost my car with that carport. Yes... I'm inexperienced. But he said it was a good one... No Bueno!Chana B.
Quick, easy, straight forward and professional.CAESAR C.
Customer did not leave a comment.Martha G.
The woman working there was friendly and quick...our experience was excellent thanks to her.mike D.
Over charged and customer service people do not communicate with each other . Then employees calling like we stole the truck when we did exactly what the employee told us to do at the storage location in Bloomington.elizabeth C.
Customer did not leave a comment.Alonzo C.
Ms. Dallas was excellent!!! She let us know exactly every step & what we needed.Melba W.
Customer did not leave a comment.Steve G.
The only thing that was not good is I was over charged the clerk said 47.46 and they ran my card for 69.75 and I'm need a refund for the extra money that was takenJonathan Y.
I had a schedule pick up a different location with the price of 39.95 then they switch me places without notifying me and also raise the price to 179.95. I had use the uhaul services the weekend before and no issues but due to not being able to rent from the main store I had these issues. I will never use this services againRobert M.
Your vehicals advertise $19.00 to rent rent certain vehicals which I got, used it for 3 hours, returned it and charged $76.00, what's the deal?Francisco C.
Customer did not leave a comment.jesus M.
It is my pleasure to rent from you. Thank youroger T.
Very professional and helpful employees.william D.
Customer did not leave a comment.Wendy Q.
Customer did not leave a comment.jose V.
I did not get my trailer when I wanted it or where I wanted to pick it up, even though I reserved it 14 days earlier. This interfered with all my travel plans. The people and equipment were good the overall customer service end (scheduling dept.) was terrible. My inconvenience of a late start and 34 mile round trip to pick up the trailer left me speechless. No discount was offered, just a bad feeling about trusting the scheduling process again. I will be telling my friends and family about this experience. Again Bloomington and Clovis were great, just the scheduling dept. stinks and cant be trusted.Geoffrey O.
Customer did not leave a comment.Samuel F.
The location was great. Very friendly staff and vehicles were in good shape. I am however extremely upset at being double charged on everything for being just half an hour late. This is clearly not the fault of the location but of Uhaul in general and I'm going to avoid the service and let others know how absurdly stringent their policies are.Cameron M.
Actually I was the first truck rental on this new location. Their was a bump that wasn't their fault. They took right over as soon as opened and all was well. Ryan, Dallas and Jeff- Uhaul all went out of way to be helpful. A great team to work with.Cathryn G.