Always a great experience! Thanks!
RYAN E
Customer Reviews for Secure Storage Bloomington
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good service and fast when we needed. Thanks to be so nice and help people 🙏🏼😀💕
SALVADOR RGood services and very helpul
DANILO RAwesome service! Thanks
RYAN EThe representative had a bad attitude and zero people skills. He seemed a of he didn't want be at work or as if he was having a bad day. Overall I had a bad experience from the first location where I was given a truck that the representative knew it leaked fuel, to this experience.
SAMUEL LOvercharge me.rude staff bad service
SATNAM SThe man on the phone, I think his name was Ryan or Brian, he was very helpful and thorough. Made sure I had the right equipment to suit my needs to reserve before even getting to the location. When I came in to the location, the gentlemen behind the counter were very approachable and help me get in and out. Even upon return, super quick and easy! Thank you guys!
AMANDA EKeep on doing what you do!
MICHAEL MI was told to return the U-Haul truck at the same amount that I received it in which was 1/8 of a tank by the associate when he handed me the keys to the rental. I returned it at 1/4 and the guy who received the truck told me there's going to be an 18.86 fee because it wasn't exactly 1/4. I was taken aback because why would I get charged extra for dropping off the rental with more gas than it had when I originally got it with? He gave me a phone number to call because he wasn't employed by U-Haul. Which brings me to another inconvenience that U-Haul did. Two days before my move they called me and confirmed that the pickup and drop off locations I had chosen days before were locked in. Literally the day of my move, in the middle of my move, I receive a phone call from U-Haul telling me I can't drop the van off at the location just days ago they said I could. They told me I had to drop it off at a third party location that was 3 miles away from where I had originally reserved. I had reserved that first location because it was literally a 30 second drive from where I was unloading the van. I was forced to drive further out to drop off the van AND pay an 18.86 dollar fee for dropping off the van a little less than 1/4 when I received the van at 1/8 AND the employee told me to return it at the amount they had given to me. Ridiculous. So of course I call U-Haul number that the third part rep gave me. After explaining my situation to the U-Haul associate over the phone, she told me that they were DEDUCTING the 18.86 for returning it with more gas than I received it. I was appeased. But then I received an email saying I'm being CHARGED the 18.86! I emailed them back to further dispute this charge but U-Haul has not responded. DO NOT GO WITH U-HAUL. THEY ARE A BUNCH OF SCAMMERS. I WILL NEVER GO WITH U-HAUL AGAIN.
Alam SThey were very professional quick and very helpful. I will definitely recommend my friends and family to this U-Haul on Valley Boulevard and I will definitely be renting from this place for my future events. Thank you very much.
JULIAN RThe location closed 1:30 hours before my return time. Only reason we were able to return it was thanks to a semi who was stuck inside and got they’re roadside service to open the gate.
PEDRO GGreat service and very honest.
Luis MAll was great got everything I needed to get done thank you
MICHELL CThey were very nice and helpful. The truck was ready when we needed to pick it up. I will use them again if needed.
Daniel HGood service.
Luis MPicking up through the app is horrible. If your phone isn’t precisely set up to pick up, you’ll never get through it and you’ll never even know how to set it up without somebody’s help. I spent an hour out there waiting for a phone call and for somebody to get on the phone and walk me through all my settings to set up my phone to be able to pick up. It’s terrible terrible process Needs to be made easier
robert dExcelente servicio y buen trabajo con su trabajo
Juan VEasy in an out process. Do wish the trailers were a little wider for suvs etc. Everything is wider now and days.
Eriberto RLittle more cheaper
elena aI loved interacting with the employees there.
Michael BExcelente servicio y muy limpio completamente recomendable 💯
Aracelei SVery nice friendly staff. They got me ion the road pretty quick .
JOSEPH LThey don't put the right time when you returned to charge extra day and they don't ask people if they want the insurance or not .They don't take the time to explain well
HELZIE LThe 24/7 checkout process was really glitchy. It took over 45 minutes for me to able to pick up the truck at the start of the rental. I had to call customer service twice during the process to be able to get the vehicle keys.
Enrique ABetter prices
Tom LCustomer service was amazing I will definitely use this location again. The gentleman I dealt with did a fantastic job.
Joshua MVictor was very helpful. Thank you!
Cruz BFix your trucks mine was failing part couldn’t even go in from the drivers side
monserrat rOne of the best locations to work with, very helpful and always making sure you have everything you need.
Stephen JIts.good.
PALEMON JSuper awesome service! Anytime I need a truck or trailer I come back here!!! Top notch service!
RYAN EEasy check in process
JOSEPH APerson needs to be helpful, friendly and polite.
Rosa WRyan was amazing and so helpful. I came down on a Friday with a bunch of street construction, he took his time and helped me reschedule and even took me out to see what I was renting. Figured out it was not the right size, so he helped my get the next trailer up. Upon pick up he was amazingly helpful, hooked it up for me and gave me clear instructions on how to use it and where to watch my fingers. When I returned it so helpful and unhooked it and moved it where it goes. I was supposed to rent a trailer at a U-Haul facility in North Fontana but they were not helpful, it was so refreshing to go to Secure RV, and have Ryan who was so helpful. Next rental, I will drive the extra 15 minutes, just to rent from this location.
Stephen JThe parking area is very small and limited for customers
Donald MCheck your equipment before allowing it to be reserved and rented out to your customers. The trailer I had reserved had a broken safety pin for the hitch and I was not able to use this trailer which ended up having me waste a lot of time with waiting for the employee to decide what was going to happen next since that was the only same sized trailer available. I had to rush in order to use the bigger trailer that was substituted to me on a timely manner since the destination I had to use this trailer had a closing time of 2pm. I was told I would get the $50 U-Haul reservation guarantee from the manger who spoke to the employee over the phone however no one has called me about how to get the $50 when he said he would call his manager right away as soon as I left and it is now 4 days later.
Aaron MKeep up the good work....
Jeffrey oThey are super friendly helpful and answer all your questions. I would highly recommend this place! The storage units are clean and safe to store all you're precious valuables.
maribel bAfter picking up the truck the check engine light came on, had trouble shifting and barely made it to our destination. Floor was sticky and trash was on the floor. Was easy to pick up, but truck was in poor shape.
Amanda SLower Prices
karen Bcharge extra $20 for not getting letting them know i returned it early. I would never rent again.
Gennero JThe service writer was very nice person and explained In detail how everything worked.
Chris V