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KOLTON B
Customer Reviews for Secure Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Every thing was great. Trailer was in excellent condition
ROBERT AMarty was extremely helpful and got everything set up relatively quickly despite website issues with u haul.
CHAD DMarty is the nicest person in the world to deal with. You need to pay him more! Hes a good ambassador for Uhaul.
CHRISTOPHER POutstanding service! Flexible , professional and Friendly.
KEITH KOther than the rate price per mileage was out rages and the cost of all the extra fees tacked on top of everything else the location and customer service was excellent
RANCE KHave the person who helped me teach other representatives customer service. He was excellent.
DEWAYNE JWe were 100% satisfied! The only improvement that I can think of is to supply coffee and donuts in the morning! lol The gentleman that helped up was EXCELLENT and provided outstanding customer service! Thank You!
JACOB KGreat to work with!
MICHELLE HTruck’s body has a lot of “rivet popping” sounds on street bumps and turns. Has 11,000 miles only.
GEORGE CU-Haul did not have the requested truck even though I booked week in advance and then sent me to a location with no counter service and no cell service. I then had to go back to the location I originally asked for to get a truck that was smaller than the one I reserved over a week in advance I was 2 hours late getting the truck and needed to meet movers that afternoon in a different state! Horrible experience and I will likely use a different company moving forward
NIKKI YI had a good experience. Can’t thank of anything more to add.
BOBBY BGreat location. Great folks. Great communications. No surprises. What more could one ask for? Will DEFINITELY use these folks again and give highest recommendations to anyone who asks.
ERIC LVery Friendly and Quick Service!
Michael BI have always had a very pleasant experience when dealing with U-Haul.
Helen HGreat location
LORI PMarty was proactive about getting me into a Uhaul on the day I needed. My online reservation was booked for a time that would not work due to poor internet service and the store being closed on Sunday. He reached out the day before so it wasn’t an issue. Good experience!
AMBER SNothing. Service is above reproach. Fair and honest prices.
HUNTER LEverything ready to go. Very helpful and clean
TYLER BI was given a very nice vehicle to move to a new location. The process was so fast and easy, very affordable would definitely rent from them again!
LAURIE HUnit 1625......Right front tire out of alignment, worn and cupped on inside of tire making steering very shaky. Needs attention! Left rear tires have a lot of black residue. Brake problem? Engine loses power at 35 mph when accelerator pushed down. Must let up on gas, then proceed with acceleration.
GEORGE CVery friendly
PAUL HProfessional and friendly! Went over the equipment with me to ensure I was comfortable driving. Excellent service!
CAROL HVery knowledgeable and friendly guy!
DANIEL FMaybe make the chains shorter so they won’t drag once trailer is loaded.
ANGEL FGood guy. Very respectful
Samuel LBest u-haul facility around. Wouldn’t go anywhere else but here. Marti is very personal and very knowledgeable on the product. Process was smooth.
RICHARD SGreat experience. Very helpful staff. Will definitely rent there again.
Jon PGreat customer service at location
cortney bIn this feedback, there is no space available to rate additional services provided by Uhaul, namely the organization of hiring companies to assist in the Loading and Unloading of a Uhaul rental. Something must be done about this Sevice offering. I have rented many Uhaul trucks in the past, but this was the first time ever selecting the option for assistance with loading/unloading. I will never make this mistake again. Both Loading and Unloading Services did not show up as scheduled and prepaid for. An absolute disaster for the planning of this moving experience.
Mike CTop notch dealer
JANICE PGreat customer service at this facility. Friendly and quick to please.
charles fMarty was awesome and had no problem dropping it off there even though it was wrong state on paperwork
AARON CI put the gas back in the truck and the gas gage was above what it was when I got it to start with he said i owe over 400 dollars that’s bs
dan sI was happy to see there was a U-Haul service in Clinton. Marty was great, the U-Haul was clean and ran great. We couldn’t have been happier with the whole experience!
Michael SBest U-Haul Dealer around. Clean shop, friendly service.
bruce jEverything worked perfectly - we had a great experience.
Dwight LVery enjoyable experience! 😊
melissa sWe were very satisfied with the service, I give it a 10 out of a 10
john lDropped off after hours
James LGreat place to rent from. Explained in detail, everything about the truck!
marty sMarty was excellent to rent my U-Haul from very good customer service
selena hPick up location and staff was great, cell service was poor. No local item wifi either. Which made self pick up almost impossible. Again, staff was great. Just poor cell coverage for the area.
JENNIFER MLet them know what you need and they will do their best to help you get everything you need for the.
james jExcellent explanation of how the truck's transmission worked, and everything that I needed to do at the Drop Off location.
John BDropped the trailer on the day that I was scheduled to return it but the location had closed 20 minutes early
JEFF HService was great.
jerry gIt was a smooth transaction. Marty Shortridge was excellent to deal with. I highly recommend him and U-Haul.
stacie wThe ramp that was with this uhaul wasn’t the proper ramp and was only the 8 foot ramp instead of then15’ ramp with this truck size . It was broken and very steep when trying to load items. Informed the uhaul rental office of this.
elizabeth wGreat service especially on the weekend! Thanks Marty
trenton aNo suggestioin. Liked the service provided by Mr. Shortridge.
george cQuick, simple and easy!
Cash WEverything was great.
Scott SQuit opening unnecessary U-Haul outlets in small towns when this location gives such excellent service!
Anna MVery nice facility, Super Clean Trucks. Friendly staff.
marty sThe whole experience went very well, I would recommend using Uhaul to my friends.
Steve NOwner was helpful, friendly, great customer service, understanding, cooperative. GREAT
LINDA JI was overcharged for fees. I declined the insurance, as I always have, and since the location was closed on Sundays, I dropped the keys off in a drop box. All was fine until I got an email with my receipt, and noticed I was overcharged. Unacceptable
William RGreat small town Dealer, with super clean trucks!
grant sMarty was the best. I had nothing but issues trying to rent a cargo van on the UHaul website. I had a reservation cancelled for no reason. I went directly to Ste Mar Hardwsre and was in and out in no time. Marty was very accommodating. If you can, go directly to the store and don’t waste your time using the online reservation system. Ken Koren Rockville, IN
Kenneth KGreat service very fast and professional
William JN/A
Michael HNothing the owner when way out of his way to help making thing easy.
sherry jMarty was an outstanding Uhaul provider.
christopher cNothing. This was the easiest rental I've ever had so far from U Haul. I would recommend this place everytime!!
richard k