Customer Reviews for Secure Storage Shoals
(U-Haul Neighborhood Dealer)

200 reviews

1620 US 72 E   Tuscumbia, AL 35674

(256) 978-2725

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 7:30 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 978-2725

1620 US 72 E
Tuscumbia, AL 35674

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 7:30 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

WANDA S. 
Rating:
5.0

Excellent service and assistance.

Chad H. 
Rating:
5.0

Customer did not leave a comment.

Brandi S. 
Rating:
4.0

Cruise control needs to be standard.

Nicholas M. 
Rating:
1.0

Was told by a customer service rep that I would not be charged due to my vehicles transmission breaking down. I was charged $22 for “late return” when in fact, it was actually returned the day it was supposed to be returned.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Jeannie M. 
Rating:
4.0

It's 2022. Cruise control needs to be standard.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Edwin C. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

JACQUELYN D. 
Rating:
5.0

Customer did not leave a comment.

John Q. 
Rating:
5.0

Great place. Easy to work with. Just great.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Darrell H. 
Rating:
5.0

Customer did not leave a comment.

Chad H. 
Rating:
5.0

More than helpful. Real professional.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

The young lady that waited on me was very nice and professional

Clyde L. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Great customer service and very very nice and helpful

Carol A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
4.0

Customer did not leave a comment.

Joe B. 
Rating:
4.0

Customer did not leave a comment.

TODD G. 
Rating:
5.0

Same As You Did For Me

janie J. 
Rating:
5.0

Customer did not leave a comment.

EDWARD L. 
Rating:
5.0

Not a thing.

Allen H. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Fruit POPS wear mask

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
Rating:
5.0

Customer did not leave a comment.

Carl C. 
Rating:
5.0

None

Autumn N. 
Rating:
5.0

Customer did not leave a comment.

Linda T. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

The lady there is fabulous! So nice and helpful.

Darlene S. 
Rating:
5.0

Customer did not leave a comment.

Donna L. 
Rating:
4.0

Customer did not leave a comment.

Emily W. 
Rating:
5.0

Very nice lady that assisted with rental. Convenient location. Will be using again until I purchase a pickup truck. Rented on line and UHAUL sent me here. So glad they did!

Darlene S. 
Rating:
4.0

Customer did not leave a comment.

LEONEL F. 
Rating:
5.0

Maybe offer blankets for customers.

Susann H. 
Rating:
5.0

Customer did not leave a comment.

Bob C. 
Rating:
5.0

Kim was AWESOME!!! She went above and beyond to meet our needs!!! She definitely deserves recognition

William S. 
Rating:
5.0

Customer did not leave a comment.

Valerie B. 
Rating:
3.0

Some training needed here, confusion on the rates and when the vehicle needed to be dropped off.

james E. 
Rating:
5.0

Customer did not leave a comment.

Cecil D. 
Rating:
3.0

Pick up process took too long

Jon J. 
Rating:
5.0

Very nice

Theresa S. 
Rating:
3.0

Customer did not leave a comment.

CALVIN H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
1.0

I would like to speak with a representative about an over charge on my account, I used Tuscumbia, Alabama's Uhaul service. Please Contact me @ 2563677003 ASAP.

Dezcney K. 
Rating:
1.0

Customer did not leave a comment.

KENNETH N. 
Rating:
4.0

Customer did not leave a comment.

Kristin C. 
Rating:
5.0

They were very helpful and knowledgeable about the process. I felt very comfortable with my rental

Herbert R. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
4.0

Customer did not leave a comment.

LARRY V. 
Rating:
5.0

nothing

Fay H. 
Rating:
3.0

On-line drop off does not work U-haul website needs work

MATTHEW T. 
Rating:
5.0

Customer did not leave a comment.

larry G. 
Rating:
5.0

n/a

Greg H. 
Rating:
5.0

Nothing. It was a good experience and the lady was nice and helpful. GOOD SERVICE and thanks.

Rodney H. 
Rating:
3.0

I was very unhappy with the reservation I made online because the ad said rental with one free month storage unit. They sent me to a place for storage that was closed and would be for a month and then told me that The storage unit was not reserved for me. So for that being said I had to find am storage unit somewhere else and pay extra money which was very frustrating because the representative on the phone acted like they didn't care .

Ronnie A. 
Rating:
1.0

Kim in tuscumbia was awful. Rude and disrespectful. Overcharged me twice and tried to lie about it.

Allen M. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Bob F. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

No improvement, wonderful service

Cynthia M. 
Rating:
4.0

Customer did not leave a comment.

Samuel S. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

Jessie R. 
Rating:
5.0

Customer did not leave a comment.

Courtney D. 
Rating:
5.0

Customer did not leave a comment.

Regina H. 
Rating:
5.0

Great staff, super helpful, super friendly!

Eric R. 
Rating:
1.0

The lady at the front desk was very rude. Made smart comments having a attitude. She seemed very uninterested in showing me the proper way to hook up the transport onto the U-Haul like she was very annoyed about doing her job.

david C. 
Rating:
5.0

Can of truck was covered in dog hair and smelled like smoke.

William W. 
Rating:
5.0

Customer did not leave a comment.

Blake S. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Kim helped us with our selection and saw to it that we had a great experience. Would Highly recommend!

APRIL S. 
Rating:
5.0

Service was great. Fantastic facility. Very top notch.

Perry W. 
Rating:
5.0

Kim was so very helpful.

linda J. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

The sales lady was so helpful; she helped me in the pouring rain.

Melonie W. 
Rating:
3.0

Customer did not leave a comment.

Phillip W. 
Rating:
5.0

All good

Milton D. 
Rating:
5.0

I wont recommend uhaul bevause they over harged my account for equipment i didnt ask for or use. Then when they wwere tryin to fox it they double charge my bank and still took the same amount. While dealing with the location they got rude and told me it that she said it would be that way. All of this over a $7.00 overage

Shane W. 
Rating:
5.0

Very nice person

James C. 
Rating:
5.0

Customer did not leave a comment.

Milton D. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Regina H. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
4.0

Personnel was polite, and helpful but not so informative, had Absolutely no idea,turning the Uhal in to a location where I moved to would cost me an additional $200 on top of the $137 already spent to use it including miles, I mean why would I bring the Uhal back to where i got it when clearly I'm moving to a totally different city, but no one says anything, week after the move checking my credit card only to find additional money taken out of my account, no one calls to say Hi, or why, sad thing is I've rented before, moving I used Uhal, returned equipment close to where I moved in the same manner, so yes, not happy, I called them, get some story of them checking it out and guess what never heard back, nothing!

Rose S. 
No reviews have been submitted for this location.

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