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RICKY H
Customer Reviews for Secure Storage Shoals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to pay an upcharge for the rental of a furniture dolly because of our of town return which is utterly ridiculous to begin with. Then after paying $199 for the truck I had to take pictures all the way around the truck but there was no room in the parking lot to back up enough to take pictures. I had to go 60 miles out of the way to return the truck when there were locations in each of the neighboring towns.Gog charged another $18 for going over mileage when I didn't go any extra miles from what I entered in my agreement.
BILLY HNot a thing
GARY TThe lady checking me in was very ice and helpful. Covent location and they had the trailer I needed!
JEFFREY ROnly issue was not necessarily on this location but we were told if we put in more than the required gas we’d be credited back at drop off and this location told us nope they don’t do that and didn’t even TRY to check on it . So another expense we were out due to bad customer service
Tracie LProfessional and friendly service! Would def recommend!
GARRETT JA woman who rented it to me was really nice and really sweet. I appreciate everything she said and done for me.
TIMOTHY PLady was nice and professional. I was checked and closed out quickly.
Anthony TI like renting a uhaul from these people,they are very nice,friendly and help you with the on line renting,Nice TRY THESE PEOPLE you will like them to.
Edith OHappy that Kim called the next day after turning in truck after-hours and ensured everything went smoothly for us…much appreciated!!!!
William FMy original reservation was at Midguard storage in Florence, about 10 miles from this location. I showed up to the Florence location to pick up the keys for our uhaul at 10am only to be greeted by a screen and a remote manager. She completed our reservation but said the keys were not left for 24 hour pickup. After waiting 30 minutes or more the remote manager came back on and informed us no one would physically be there until 1pm. She then changed our reservation to the Tuscumbia location. This location was wonderful. The receptionist was very helpful and got us in a truck with all the supplies we needed very quickly. We were thankful for a kind and helpful employee after dealing with the incompetence of Florence.
JOSHUA TKim was a great help to me with my questions/concerns... Picking up the truck was easy!
misty iKeep the lady working the desk she is alwaye freindly and helpful.she knows what she is doing.
John GEverybody and everything was great!!!!!
GREG WThe representative was very professional and helpful. Prior to meeting with her I spoke on the phone to another rep whose also was very helpful in finding and reserving the tow dolly for me.
Joe SI was fully satisfied, I can’t think of any improvements.
Christopher WI'm not sure there's much to improve on. The lady that helped us was very nice. It was a great experience. We know we can always count on U-Haul.
shawn bThe tires were pretty bald but the woman that checked us in was friendly and efficient.
Sarah WKim (I think) was very helpful and friendly. A great asset to that location.
Jeffrey BNo problem on the drop off
Michael AI was charged for safe move and I didn't want it
Tina VNone.
Kevin JThe young lady behind the counter was very sweet and kind. I would definitely recommend them and I will be using them in the future
William GTHE TRUCK WAS FAIRLY CLEAN. TRYING TO CHECK IN ON LINE TOOK 2 HOURS. MY EDUCATED 63 YR OLD SISTER AND I ON TWO PHONES COULD NOT MAKE THE APP ALLOW US TO SIGN ON AFTER USING UHAUL.COM. FINALLY, AFTER MULTIPLE CONVERSATIONS WITH 3 REPS WE WERE ABLE TO CHECK IN. DURING THE DELAY, MY 3 MOVERS SAT WAITING WHILE ON THE 25.00 X 3 MEN PER HOUR THAT I HAD TO PAY THEM. WE SHOULD BE REFUNDED PART OF COST. THE REP HAD MANY, MANY WAITING FOR ASSISTANCE. SHE WAS GREAT. THE SYSTEM GETS A 0. JUST SAYIN......
GINGER MKim is the best
Nicola FTransaction was great and truck was in excellent condition. Very friendly and helpful staff.
Fred Svery helpful staff
Kimberly MEverything was great!!!
GREG WTruck had nothing in it and was charged the same rate no matter whether it was 140 120 or the 110 miles we actually used. Theyve got to do better or pull uhaul out of this location
Neal KThe lady was really kind hearted and very polite.
LARRY BGreat service
Joe LKim was so professional and nice I would recommend them anytime
James CKim helped me out more than words can say.
Edward BThe very awesome woman that runs the desk is amazing!!
Joseph HTrailer towed well
Lindsay SHave blankets available in trucks . Thanks
Greg SFront desk clerk was very professional and friendly.
James MNo we’re to park the truck and auto transport
Beth KVEHICLE MAINTENANCE and safety issues. NO DOOR MIRRORS, THEY ALL WERE COMPLETELY SHATTERED ! SHAKES WHILE DRIVING!
KRISTIE FMake sure the windshield is clean and not streaked.
Yvonne SEverything went smoothly Kim was very helpful and pleasant .
Kristina SExcellent service and assistance.
Chad HCruise control needs to be standard.
Nicholas M