Customer Reviews for Security Mini Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Security Mini Storage LLC

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DANIEL C.
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Nothing at all everything was as easy as can be and super friendly staff in both Locations.

KERRY CHARLES F.
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When receiving the truck the attendant did not go over all the controls, i.e. headlights, wipers, cruise control(?), the fact that each door has to be locked individually.

Donald H.
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Donald H.
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Hannah T.
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Wonderful people; went above and beyond to welcome me to the area

lonn H.
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Thomas C.
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Alexander P.
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I'm mad about the fact that I had to drive 1 hour out my way and back to pick up a trailer even though I scheduled it 10 days in advance at a closer location to my house. So I think I'll go with a different company next time.

FELICIA FAY P.
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CHRISTOPHER A.
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CASEY M.
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GREGORY S.
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All good I had kind of a funky situation and we are headed out and they have me back on the road

JEAN N.
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ERIC S.
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The best service I have received from any uhaul location. Thank you Jamie

Angela H.
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Louise P.
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FELICITY H.
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Sheri R.
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DONALD H.
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DORONNA S.
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JEFFREY RICHARD B.
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Went back to Court St location-did not know that there was a Uhaul on Rd 28. Noah at Rd 28 location was excellent. Noticed my frustration with everything and did credit back the $25 in fuel for Pullman to Pasco

Bonnie M.
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Craig H.
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Customer service was great

David H.
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kim B.
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Jamie went way above to provide great customer service.

JOHN S.
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Julie E.
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CONSUELO HERNAND R.
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I didn't see any need for improvement, Noah and Jaime are excellent professionals! They are professional, knowledgeable, but more importantly, the are 'real'. They are personable, kind and hnderstanding. Thank you guys. You are awesome! Keep doing what you are doing.

ANDRAN PASQUEL Y.
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Make sure equipment is safe please!!!

Michael C.
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Customer did not leave a comment.

Greg A.
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My driver was told she could drop the trailer off at any U-Haul in Tucson. But I was charged a drop off fee. Don't understand how that could be.

BRYON C.
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Customer did not leave a comment.

Garrison B.
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Our original place of pick up was not satisfactory. We had a pick up at 10am, got to the place at 9:50am. Waited until 10am which was the opening time. No answer, waited again until 10:15am no answer. Called the location twice, no answer. Waited until 10:30 still no one at the location. Called the corporate number and asked to move to a different pick up location: the one in Pasco.

CONSUELO HERNAND R.
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Customer did not leave a comment.

JIM ALBERT J.
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JOSE C.
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David Y.
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Phillip D.
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Offer hourly rates for auto transport. I only needed it for an hour yet you pay for a day. I have had to rent an auto transport 3 times in the last couple of months for short in town move of vehicle to car garage and am forced to pay similar price as tow truck.

Joanne L.
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Was really simple and easy. Very good prices

betty F.
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William M.
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Lonny W.
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Paul H.
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Great people who are very customer friendly, go see Aaron and Jamie. They are awesome people who take great care of us customers. Tell them uncle Paul sent you and Dudley the saint Bernard says give us a deal

Jeff A.
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Was disappointed the trailer I needed was it available at the large U-Haul location I normally rent from, but the personal service and speed of which I picked up and returned the equipment was outstanding. And no wait or line either time.

Dafer A.
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Good person very helpful thank you for service

Lisa N.
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Staff was friendly but the front door had been busted by a rock and some drug addicts were arguing close by.

Bonnie D.
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I only ever go here when i rent a uhaul, Jamie and Noah are so helpful and kind. they always make sure i have a pleasant experience and help me with anything i need help with. my loyalty is with them and i recommend them for whenever some needs a uhaul and i always go there.

amanda N.
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Jaime was very knowledgeable and helpful throughout the entire process. She answered all our questions and provided excellent customer service. I would definitely recommend Jaime at Security Mini Storage with all your Uhaul needs!!

Eric T.
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It's very clear that the employee at this location knew exactly how the rental process works. This reflects directly on the area field manager that oversees this dealer. I have not found it to be very typical that uhaul dealers really care about the uhaul side of their primary business. I like that pictures are taken of the final hookup of the trailer on the vehicle however, it doesn't prove that the coupler is tight on the ball. I see this as a reaction to cover tracks in things that may have previously been an issue where a lawsuit was involved. The trailer I rented was clean and the rate was fair. My experience here was better than every experience I've had at the local uhaul center location.

Corrine O.
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Wesley B.
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Ricardo B.
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They were close when I dropped it off! The U-Haul web page said that it was a 24 hours operation store...

Frank H.
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Frank H.
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Teresa H.
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HARTWIG D.
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We were asked to return the truck at a different location ( town) very much out of our way. The reservation for pick up and return was made a week in advance and the change of return was made the day before we were to return it. It seems since we had made the reservation a week ahead we should had priority for the return to the location we chose, or notified at the time of reservation it was not available. The agent on the phone gave us extra mileage but I had to ask and insist she do so or I would have been on the hook for extra mileage charge.

mark J.
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Noah is the manager and was so easy to work with! Gave us all the options for the move so we could choose the best way for us to complete it. It turned out be easily completed due to the equipment Noah rented to us. For moves in the future we will certainly come to this U-Haul location!

Tyler F.
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Great dude

kathy M.
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Customer did not leave a comment.

Glenn R.
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I would rate u haul very poorly for not notifying me that my reservation location was changed.

Camren B.
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linda P.
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Riverside D.
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Noah and Jaime are AWESOME! to work with! They are what all Uhaul employees and contractors should be. Great choice!

Carolyn K.
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Top Customer service here.

Kieth M.
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Dealers were good.. U-HAUL not so much.100 miles out of my way round trip to pick up trailer..I won't move your equipment.

Brian C.
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DENNIS H.
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Steve B.
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Noah the person I worked with was awesome! I have had some issues with other locations in the past and he made sure that it didn't happen again. I rent a truck and trailer every year for a camp we do for foster kids. I will be back next year!

Doug A.
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James T.
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lazaro M.
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For me, everything was perfect nothing could be more improving. I liked the treatment and liked that they help me find exactly what I was looking for.

James K.
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The store and rep were both good....I chose this store based on the reviews I looked at online.

Jeraldin L.
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Porfirio G.
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Ryan A.
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This place is awesome and I would highly recommend them.

Mark R.
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Dennis S.
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Craig L.
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Joseph M.
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Noah was quick at the drop off and refund of the deposit. I will definitely go back there for any rentals.

Tom M.
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Everything went very smoothly. The attendant was very friendly and skilled during the transaction.

Daniel D.
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All good!

KAREN F.
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Noah was absolutely awesome, considerate, understanding and just an all around professional. If we ever need to rent a Uhaul or storage unit, we will make sure to go there.

Michael P.
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More blankets could be available, location only had 6, wanted 12.

Joseph M.
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I am very satisfied and when I need to rent again I will rent from this location

John S.
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Customer did not leave a comment.

Rodney A.
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The people that work there were super amazing!very helpful,very nice I would definitely come back and recommend

shawn B.
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Customer did not leave a comment.

Rochelle L.
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Staff was extremely pleasant and very helpful. We rented a cargo trailer and were in and out of there within 15 minutes, including hookup, paperwork and everything. Will definitely always use this location from now on.

tom M.
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Customer did not leave a comment.

Taylor B.
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This location was excellent! Picking up was smooth and easy. Maybe if there were more trailers available that would help business there.

Peggy L.
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Travis S.
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Ron C.
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Noah at this location was awesome

Shavonne T.
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I was charged $25 to remove some boxes from the trailer that I left so that another family could use them free of charge. They were gently used boxes. I can't believe I was charged a cleaning fee for the boxes left in the trailer. I would never use this location for storage or any moving needs nor would I refer them. They were rude and unwilling to come to a reasonable agreement!!!

CARL N.
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cheryl B.
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Katelyn H.
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Mitch was very helpful for a very stressful situation. This was the fourth location we had been to after reserving a Uhaul trailer at the Court St location. That location did not have our reserved trailer and did not notify us that our reserved trailer would not be available. It was a complete and utter nightmare as an hour after our reservation time, and three locations later, we found out the size we needed wasn't even in Tri Cities. We came to Security Mini Storage to get the next available size and Mitch was understanding of our situation and handled it very professionally.

PHIL C.
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Rude staff

Steve B.
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Great great service!!!!!!!!!!

Ross B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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